If you took a straw poll on automation in the workforce, two distinct sides would emerge. Some would see the potential for artificial intelligence (AI) to transform industries, driving innovation and growth through smarter automation. Others would worry about its impact on the workforce, convinced that every process automated was another job lost.
For more than 30 years, 3D Systems has developed and delivered cutting-edge 3D printers. Recently, its customers have evolved from using 3D printing technology primarily for prototyping towards developing manufactured products for end users. As a result, providing exceptional service became even more critical.
NOV believes in purposeful innovation because they see what others don’t and then act on it. Venado Technologies focuses on innovating and creating value at the intersection of information technology and operational technology. Together, Venado and NOV created the MobileRT program to generate positive business outcomes for NOV and their customers.
Evoqua Water Technologies indirectly affects the water used by hundreds of millions of people around the world. It provides water purification and management solutions—filtrations, separation, disinfection, technologies, and service—used by 70 percent of US municipalities, 90 percent of the largest US chemical companies, 85 percent of pharmaceutical companies, the world’s largest food and beverage companies, and 60 percent of US Navy vessels.
TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.
Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.
Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.
What is it really like to be a customer of your firm? Ask your technicians.
More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
Mendix, a Siemens business and the global leader in low-code and no-code application development for the enterprise, today announced that BAM Infra Energy & Water (E&W) has successfully launched DigiFlow.
simPRO, a leading field service management software company, has enhanced the simPRO mobile app to include a Service Module designed to maximize job visibility and efficiency for technicians working in the field.
Emerging technology is rapidly reshaping how companies strategically invest in their customer experience. In fact, according to Gartner, two-thirds of all customer experience initiatives will employ some form of technology by 20221.
Asure Software (NASDAQ:ASUR), the leading provider of workforce and workspace software solutions, today announced the expansion of its cloud-based Time and Attendance solution with the addition of the TimeClock Basic and TimeClock Elite Series.
SmartLinx, a leader in workforce management solutions, today announced a product expansion for its popular mobile app, SmartLinx Go, that further engages healthcare employees by enabling them to take control of their schedules and quickly close scheduling gaps.
Rethinking Field Service
Automate more tasks with our flexible, configurable AI platform
Work Market is a cloud-based freelance management platform connected to an online marketplace of professionals seeking work assignments.
IFS Planning and Scheduling Optimization (IFS PSO) is designed to enable an organization to manage their mobile workforce more efficiently, facilitating higher productivity and improved adherence to customer commitments.
Trimble PULSE™ is a suite of end-to-end service management solutions that enable the delivery of field service excellence.
For product and service-based businesses, the quality of their product, service and reputation is everything. Where many such organizations are challenged is how effectively and smoothly they manage the countless moving parts of their complex service organization. This is where IFS Field Service Management shines.