According to Aberdeen Group’s latest Mobile Field Service Report, the top factor driving field service organizations to make investments in mobility solutions is customer demand for improved service (55%) closely followed by the increasing volume of service requests (44%) and the need to operate with a reduced service workforce (40%). Mobile and smart technology has, ultimately, altered the paradigm of field service to a state in which customer experience and operational efficiency are now paramount.
For almost 40 years, Spencer Technologies has focused on supporting retail stores and multi-site organizations deliver innovative solutions. IFS Field Service Management has helped Spencer meet its logistical challenges by providing a flexible solution to manage the service needs of its client base.
Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.
Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.
Once Joyride Coffee Distributors started working with Fleetmatics Routist, they were very impressed with how well Routist fit into REVEAL. Now they experience fewer traffic violations, significant time savings, and greater peace of mind.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Consider these tips for how to best help your technicians help your customers.
2017 brings significant changes in how field service organizations (FSOs) are managing operations.
A new mobile application has reduced inspection reporting processing from 30 minutes down to 5 for a municipal utility.
In the field service industry, augmented reality promises to reduce repair time and downtime by helping techs in the field improve overall repair processes.
In this on-demand webinar you will hear from one of your field service peers, Greg Dykes, Manager of Technical Services at Davey Tree. Greg shares his success story on how to maintain an efficient and secure mobile field service operation from the network to the vehicles to the mobile devices. You will also hear from Alex Torkaman, Solutions Development Manager at Apple who will join Greg in sharing six keys steps to take your field services to the next level.
Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.
In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one. For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip. Enter a mobile communication platform. Imagine sending a text or photo to the entire service team and getting your question answered in seconds! It’s like the ‘Bat Phone’ for service.
Getac recently announces its partnership with Trivalent, a leading provider of next-generation data protection services, to deliver seamless and robust next-generation data protection for the first time on rugged computing devices.
PeopleNet, a Trimble Company and leading provider of fleet mobility technology, recently announced that it is the first fleet management provider to offer a connection to 4G Long-Term Evolution (LTE) networks, now available through its PeopleNet ConnectedFleet platform.
TomTom (TOM2), a leader in navigation and mapping products, and M2M DataSmart, wireless data service provider, recently announce a solution to improve the trucker data logging experience.
Nrby, pioneer of Peer Power at Work, recently launched a next-gen enterprise social collaboration platform expressly designed for mobile co-workers.
Fleet Complete Will Lead the Hours-of-Service and Electronic Logging Device Compliance Market With the Acquisition of BigRoad.
Deliver faster, smarter, more personalized service from the phone to the field on one platform with Field Service Lightning.
The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.
The KORE Complete Managed IoT Field Services Solutions.
mProdigy from B2M Solutions goes beyond traditional mobile device management to help companies proactively monitor, analyze and act on real-time information about their mission-critical mobile device deployments.
In today’s competitive market, you need to optimize your field service resources to reduce overhead, yet still find ways to continually improve service value and delivery and generate new revenue. Field service automation is key to accomplishing these strategic goals. Alliance Mobile helps you to do more with less, by making every service engineer your best — with a wealth of knowledge and experience in hand.