REAL-WORLD CASE STUDIES

• Becoming A Trailblazer: GreenThumb Keeps Customer Service In Bloom With Field Service Lightning

  When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company recently decided to rejuvenate its customer service processes.

• Nucleus ROI Case Study: Salesforce And POWERHOME Solar

  POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution that was inefficient, had limited capabilities, and could not scale to support the company’s growth. Additionally, POWERHOME Solar needed to modernize its scheduling management and provide its field technicians with real-time mobile access to critical information. Without adding additional staff, the company was able to efficiently manage a 70 to 75 percent daily volume increase at call centers. POWERHOME was also able to avoid additional hires that would have been needed to support and upgrade the legacy system, saving the company almost three-quarters of a million dollars annually.

• Powering The Workforce Of The Future (Zinier + Black & Veatch)

  Technology is changing the way we work, with AI and automation supercharging the traditional workforce. Given the pace of innovation, what will that workforce look like in 10 years – and how should organizations start preparing today?

• Business Management Software Greatly Improves Accuracy And Provides The Tools Needed To Compete

  As a veteran of the two-way radio business with close to 20 years of industry experience, Marty Bleck knows what it takes to run a successful two-way dealership. Back in 2014, he also knew that General Communications, the company where he has served as national sales director and system administrator since 2009, needed to upgrade someof its key business resources.

• The Security Center - The ROI Of ERP
• Stay On Top Of Your Business With An Integrated ERP Solution
• NSC Global Wins More Deals With Alliance Enterprise

FIELD TECHNOLOGIES WEBINARS

• Overcoming The Barriers To Servitization

  Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.

• A Cohesive Approach To FSM And Service Parts Planning

  Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution. 

• Discover The Power Of The Cloud For FSM

  Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?