Field Service Software Resource Center Field Service Software Resource Center

REAL-WORLD CASE STUDIES

  • Inside Look: Halliburton’s Implementation of an End to End Solution
    Inside Look: Halliburton’s Implementation of an End to End Solution

    Inside Look: Halliburton’s Implementation Of An End To End Solution

  • How PG&E Improved Compliance And Job-Site Safety By Replacing Paper With Smart Mobile Forms
    How PG&E Improved Compliance And Job-Site Safety By Replacing Paper With Smart Mobile Forms

    We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.

  • PG&E Uses Form Automation Solutions As Mobile-First Front End To SAP-Based Enterprise Asset Management Solution
    PG&E Uses Form Automation Solutions As Mobile-First Front End To SAP-Based Enterprise Asset Management Solution

    We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.

  • How Mobility Helped Mar Cor Grow
    How Mobility Helped Mar Cor Grow

    When you’re aiming to guarantee technicians’ safety and build a stronger business, it’s important the information coming from the field is accurate and easy to collect. You don’t know what’s going on in the field without it, and your technicians have better things to do than filling out forms. So how do you collect and analyze detailed, complex data and apply it to support your technicians and your bottom line – without affecting efficiency in the field or in the office?

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Reverse Lifecycle Management: The Next Opportunity In Field Service

A better option has emerged for companies using disparate systems to manage reverse logistics.

Creating A Customer Experience That Drives Field Service Profitability

Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.

How Location Intelligence Drives Efficient Field Operations

Fully utilizing location data improves various field service functions.

4 Real-World Steps For Transforming From A Cost Center To A Profit Center

Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.

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FIELD TECHNOLOGIES WEBINARS

  • Deliver Smarter Service To Your Customer

    What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?

  • Fix Your Technician Resource Gap

    70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.

  • Reverse Logistics And The Art Of Forecasting Returns

    Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • ClickSoftware ClickForecast
    ClickSoftware ClickForecast

    The future is unknown and difficult to predict. Even in industries that enjoy high levels of predictability, unforeseen events can always occur. For service businesses, demand forecasts indicate how many resources must be deployed. Underestimating demand creates delays and leads to unresponsive service, while overestimating demand can lead to an excess of resources, resulting in high operating costs.

  • SRM Time Tracking
    SRM Time Tracking CSDP's Time Tracking Software is an all inclusive system that controls and monitors all aspects of a company’s time and resources.
  • SRM Marketing & Quote Generation
    SRM Marketing & Quote Generation CSDP’s Marketing software supports your service sales force in their day-to-day activities, helping your in-house and and field service sales team to save time, drive sales and improve customer relationships.
  • SRM Dispatch/Mobile
    SRM Dispatch/Mobile The SRM© Service Dispatch software is a powerful tool for managing and coordinating communications, assignment, warranty entitlement and labor tracking across your service lifecycle management organization.
  • NEXUS FS™
    NEXUS FS™

    Next-generation field service management technology is here.

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