The 2019 Augmented Wearables Expo (AWE) took place in sunny Santa Clara, Calif. This year’s AWE 2019 featured a large “play area” dedicated to entertainment-oriented use cases. With more than 7,000 attendees, 250 exhibitors, and 300 speakers, AWE pulled in a large crowd over its three-day run. AWE is primarily oriented toward smart glasses hardware and software, though other forms of novel interfaces are included. Smart suits and smart fabrics, including innovative applications of haptic technology, have their place in the conference, expanding the scope of “solutions” on display.
Psado's administrative side of the business also racked up high costs and collected field data was vulnerable to inaccuracies. To tighten its business processes, Pesado equipped its field techs with a mobile form solution on iOS devices.
When customers such as US Steel, GM, Ford and Becton Dickinson rely on you for service, it’s pivotal to have the most dynamic and comprehensive field service management (FSM) software on the market. As a pioneer manufacturer of universal testing equipment, Instron was tasked to turn services from a cost center into a profit center and increase profitability without additional overhead.
At Vopak, one of the world’s largest tank terminal operators for the oil and gas industry, a real cloud revolution is underway. In a nutshell: exit the less flexible JD Edwards ERP system and enter all the benefits of standardized SaaS and customized PaaS. The company is using OutSystems to build large mission-critical applications to support their core processes, enabling the company to mobilize their workforce and use real-time insights in logistics and driving a productivity increase in the terminal.
The City of Las Vegas wanted to rapidly develop user-centric applications for its citizens and staff in order to stay competitive. The first proof of concept: a new building inspection app. The city started by restructuring and modernizing its back-end ecosystem, but needed to choose the right rapid front-end delivery platform to deliver its value to users. OutSystems enabled the city to develop the first app in just six sprints over 12 weeks, kickstarting a mission to improve all kinds of services for 600,000+ citizens.
TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.
Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.
Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.
What is it really like to be a customer of your firm? Ask your technicians.
More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
Today Owlcam, the leading AI-powered crash-detecting dash cam offering real-time video protection for people, cars and trucks, announced two new products: Owlcam Pro, which protects professionals and small businesses, as well as Owlcam+ for video-integrated fleet management and telematics solutions.
Zebra Technologies Corporation, an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, recently announced that Cardinal Logistics, a leading North American third-party logistics provider, selected Zebra’s TC56 and TC57 series touch computers to improve truck driver efficiency, reduce costs and enhance proof of delivery (POD) for its customers.
Phobio, the omni-channel trade-in service that allows for simplified consumer and business technology device upgrades, today announced the spin-off of its Rodio product as a separate company.
OnProcess Technology, a global leader in service optimization, recently announced a joint solution in partnership with edge computing pioneer MachineShop.
Socket Mobile, Inc. (NASDAQ: SCKT), a leading innovator of data capture and delivery solutions for enhanced productivity, announced today a durable barcode scanner series – the D800, D840 and D860 – for users who want to advance their mobile scanning options with drop protection and improved charging options.
One of the keys to delivering great service is making sure your field resources know how much work they need to do. It sounds simple, but work orders are rarely identical. They vary widely in terms of service level, customer entitlement, location and duration.
Detailed form analytics are critical to your business.
With ETAdirect Enterprise, you can impose order and efficiency on these operations, while dramatically increasing workforce productivity and enhancing your customers’ experience.
ServicePower’s Contractor Management solution drives value for both clients and their extended contractor networks by aggregating large volumes of work for contractors, while ensuring clients can deliver a consistent service experience to customers.
Innovate With Industrial Augmented Reality. Industrial AR connects users across digital and physical worlds. With Vuforia, you can change more than just products, operations and services—you’ll transform your business.