FEATURED THOUGHT LEADERSHIP
The foundation of a strong field service organization lies in the confidence and competence of its workforce. Qualified technicians, when armed with the proper equipment and job flexibility, can increase first-time fix rates, improve sales, and enhance the customer experience. To efficiently handle customers' service requests, manufacturers need the tools to manage task assignment, and keep their workforce motivated.
REAL-WORLD CASE STUDIES
Carlsberg’s Recipe For Brewing Service Excellence
Carlsberg’s service business provides installation, repair, and maintenance to its customers in the hospitality industry and is tasked with seeking ways to deliver precise consistency as well as continually finding ways to differentiate itself. To meet these demands, the company is harnessing the power of today’s digital tools in a variety of ways
Waibel Unifies Their HVAC Services With A New Field Service Software Solution
Waibel Energy Systems, a mechanical HVAC services company operating out of Dayton, Ohio, has been providing quality HVAC installation and repair services for over 50 years with the goal to deliver the best equipment, support, and service possible. Waibel services existing equipment through service contracts and preventative maintenance agreements provide energy management and building automation solutions, as well as develops, implements, installs and supports HVAC and advanced building systems.
Design, Storage, And Handling Offer Greater Support With FieldPoint's Field Service Software
Prior to Fieldpoint, DSH used a manual work order system, so they had no way to conduct a quick online history search on equipment or previous service work performed by their technicians
Becoming Trailblazer: Carasso Motors
Carasso Motors Accelerates efforts to run a customer-centric business with Salesforce Service Cloud & Field Service
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
How Can Manufacturers Build Effective Field Service Today?
Discrete manufacturers are still learning how to make field service successful in today’s world. Luckily, our tools can help. You can now streamline your processes, so that every job gets done safely and correctly, resulting in fewer customer interactions.
Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support
Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.
Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX
During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.
Cloud4C Collaborates With Citrix For VDI Solutions
Cloud4C, World's leading Cloud Managed Services provider, has partnered with Citrix to offer Citrix Virtual Apps and Desktops service for enterprises to leverage unmatched security and mobile workforce capabilities.
Action1 Offers Free Cloud-Based Remote Management To Support Remote Workforce In Small Organizations
Action1 Corporation, a Cloud-based endpoint security solution provider, announced free availability of its technology for small organizations.
Raydiant Announces Collaboration With Microsoft To Deliver New Virtual Tool That Builds Stronger Remote Teams
Digital signage and experience platform provider Raydiant is excited to announce a collaboration with Microsoft in the creation of an advanced tool for virtual teams.
HERE Spearheads Private Mapping Offering Empowering Enterprises To Build Custom Maps
HERE Technologies, the leading location data and technology platform, today announced the introduction of a unique mapping-as-a-service offering.
Jersey Electricity Energised By Infor And Progressive TSL
Infor today announced that Jersey Electricity has commenced a roll-out of a cloud-based Infor EAM solution across its generation and distribution divisions in conjunction with Infor UK channel partner Progressive TSL.
FIELD SERVICE SOFTWARE SOLUTIONS
CSG Field Service Management Overview
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
A Platform For All Your Field Service Needs
Fast track your transformation into a best-in-class field service organization with OutSystems.