Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

IoT Comparison Of IoT Services From AWS, Azure, And GCP

The field technologies industry is ripe for cloud adoption leveraging the IoT infrastructure of the major cloud service providers like Amazon Web Services, Azure, and Google Cloud Platform. For example, with the transportation and logistics industry, IoT technology and services can be of immense help to effectively manage the fleet from a centralized location.

REAL-WORLD CASE STUDIES

  • Deliver Faster Service And Boost Savings

    A recent Nucleus report found that service leaders who use Salesforce Field Service saw faster response times, improved productivity, and bigger savings.

  • Startup Broadband Utility Uses GIS To Successfully Deploy

    To meet the needs of its new fiber utility Pulse, the City of Loveland recognized that one of its primary requirements was a need for access to near real-time spatial data to ensure the various systems and groups were talking to each other throughout the organization. One of the key considerations was fast and efficient data exchange between data formats and platforms, and between end users (office teams, construction crews, planning and network engineers, business management, marketing, and field technicians). Remote working capabilities were needed as well to provide support across multiple mobile platforms, and a way to maintain up-to-date data for crew safety and liability.

  • Lower Valley Water District's Journey To Becoming Geospatially Driven

    By making the strategic decision to incorporate geographic information system (GIS) technology into multiple facets of this water utility’s business, they addressed challenges and improved workflow efficiencies to propel the organization ahead.

  • Improving Field Operations Workflows

    To simplify and modernize its processes for gathering and referencing underground telecommunications infrastructure, ADP Resources leveraged the power of a cloud-based GIS solution that includes a robust suite of mobile apps that support the gathering of the necessary field data that planning and design teams rely on to facilitate design and permitting tasks. With accurate and up-to-date information readily available across the organization, ADP Resources' ability to meet and exceed the needs of its customers was drastically improved.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

A Clearer View Of Customer Data

Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

Does Technology Enable Or Delay Transformation?

The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

Grocer Rings Up Field Service Improvements

Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.

FIELD TECHNOLOGIES WEBINARS

INDUSTRY NEWS

FIELD SERVICE SOFTWARE SOLUTIONS

  • We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.

  • Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.

  • To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.

  • With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field. 

  • Fast track your transformation into a best-in-class field service organization with OutSystems.

INDUSTRY EVENTS