Servitization is one logical step in the transformative journey of how companies work with customers and generate revenue. In the not-too-distant past, a manufacturing company likely focused on the sale of its products -- say, an industrial-strength drill -- as a standalone offering. Service contracts represented a cost to the company. When products failed, it was considered too expensive for a product-focused company to service its own equipment. Companies allowed third-party vendors to provide the service contracts; while the companies generated revenue solely from the products themselves.
Gulfport Energy is an independent oil and natural gas exploration and production company, headquartered in Oklahoma City, Oklahoma. To best serve its shareholders, the company is using technology to reduce costs while the market is tight and prepare for the inevitable rebound. Gulfport puts geographic information system (GIS) technology at the core of many critical activities and operations conducted in the office and the field.
When a series of storms rolled through Harrison County, West Virginia, one Sunday evening, it left substantial wind damage in its wake. As the storms battered his region, Paul Bump, director of Harrison County Emergency Services, started contemplating a plan of action.
Every morning, six inspectors leave their homes in Pima County, Arizona, to visit anywhere between five and sixteen houses or buildings. Before they go, each inspector downloads a route that’s been strategically designed to account for the time it will take to drive to the site and perform the inspection.
As part of its unique multiutility model—delivering water, wastewater, gas, and electricity services—Utilities Kingston provides safe and reliable gas services to nearly 15,000 customers in Kingston, Ontario, Canada. The company routinely inspects customer appliances and replaces gas meters.
Looking for solutions beyond field service software can help fuel revenue growth.
Let field service technology help you provide best-in-class service to your customers.
New APIs will make the development of AR (augmented reality) apps easier.
This housing development company expects a net $1 million benefit from the investment in a field automation solution.
Markem-Imaje just completed a field service overhaul in order to improve efficiency, create additional revenue, and provide a better customer experience.
Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.
During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies. But today, service organizations must look to the field in order to empower their field service technicians. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and offers instant access to information.
The implementation of an ELD solution may seem like a daunting task for many carriers, understanding that the time, money, and resources required to deploy this technology can be intimidating.
Today, The Climate Corporation, a subsidiary of Monsanto Company, announced a partnership with Deveron UAS Corp. (CSE: DVR), that will deliver farmers advanced aerial imagery data combined with powerful analytics through The Climate Corporation’s industry-leading Climate FieldView digital agriculture platform.
Zonar, the leader in smart fleet management technology, announced today that Zonar Logsavailable on Zonar Connect and 2020 tablets, received third-party validation by industry veteran Annette Sandberg, former Federal Motor Carrier Safety Administration (FMCSA) administrator and nationally recognized expert in public safety.
Samsara, the leader in Internet-connected sensor systems, today announced the AG24 IoT Gateway, a solar-powered wireless gateway bringing the benefits of IoT to mobile and distributed assets.
ammaTech Computer Corporation, the North American branch of Twinhead International Corporation, today announced upgrades to its fully rugged DURABOOK R8300 laptop.
Passport Corp is proud to be partnered with Kronos as they launch Workforce Dimensions to bring customers improved Field Service software applications.
The service capabilities for Microsoft Dynamics CRM empower companies to deliver end-to-end, self, assisted, and onsite service.
Alliance Sales consolidates and streamlines the selling of equipment and services, from quote generation through order processing, at all points of customer contact, including outside sales, inside sales, contact center sales, and field service sales.
ArcGIS field apps help you use the power of location to improve coordination and achieve operational efficiencies in field workforce activities. Reduce or even replace your reliance on paper. Ensure that everyone, in the field and the office, uses the same authoritative data so you can reduce errors, boost productivity, and save money.
Equip your field technicians to provide wow worthy customer service while increasing first-time fix rate and response times with ServiceMobility, ServicePower’s complete mobile solution for field service organizations
Complete service management for product and service-based businesses.