FEATURED THOUGHT LEADERSHIP
Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online. However, a Gartner survey suggests that remote work is only going to increase even as the pandemic restrictions fade, and businesses must contemplate how to innovate and streamline workflows so that they are progressing with the times.
REAL-WORLD CASE STUDIES
Black & Veatch's Field And Workforce Management Transformation
Black & Veatch’s (B&V) clients include large telecom companies with hundreds, even thousands of technicians who install and repair equipment on a daily basis, to leading satellite companies that provide complex tracking of ship fleets. Due to advancements in connectivity, large infrastructure projects and field teams are becoming highly distributed and B&V wanted to take a proactive approach to ensuring real-time visibility into its workforce. “We want to be proactive about the future of work because this is where things are headed. The more tech savvy our workforce is, the better positioned our workforce is,” said Barbie Bigelow, former CIO at B&V.
Naylor Automates Preventative Maintenance And Increases Service Visibility
Data entry was slowing down the service process for Naylor, a commercial and industrial HVAC company based out of Oakville, Ontario, as every step of delivering service required manual data input. Work orders from their contracts had to be manually prepared each month, technicians had to fill out paperwork and fax it back to the office where a data entry team would put the data into their system, and invoices had to be manually checked to ensure the proper hours and billing information was attached.
Massachusetts DCR Improves Efficiency By 50% With Survey Solution
See how one ArcGIS Survey123 customer improved their efficiency by 50% in this interview.
Harnessing The Power Of GIS To Improve Customer Service
Learn how White House Utility District, Tennessee’s largest water provider, adapted during COVID-19 to a new service model that ultimately delivered better customer service while also protecting customers and employees.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Optimize Total Experience By Overcoming These FSM Challenges
In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.
How Haemonetics Drives Service Transformation With AI
Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.
Cut Costs And Improve Efficiencies With IoT-Powered Field Service
Many organizations are struggling with IoT initiatives, with 51% of respondents rating themselves a three out of five for IoT success in a Forbes Insights survey. In this webinar, we’ll discuss how to move your IoT strategy past the experiment phase to achieve tangible business results.
Maven Machines Integrates With McLeod Software To Improve Fleet And Driver Workflow
Maven Machines, a premier fleet management and telematics software company in the commercial trucking and transportation industry, today announces its integration with McLeod Software.
BambooHR New Capabilities Enhance Employee Experience For Distributed Workforces
BambooHR, the industry's leading cloud-hosted software provider dedicated to powering the strategic evolution of human resources, today announced the addition of new capabilities to its product suite designed to streamline talent acquisition, simplify onboarding and enable geolocation for time tracking that supports the distributed workforces.
Procore Advances Construction Cost Management With Its Financials Management Portfolio
Procore Technologies, Inc., a leading provider of construction management software, today announced product enhancements to its Financial Management portfolio.
BOOTS Deploys YOOBIC's Task Management Solution
YOOBIC, the leading digital workplace for frontline teams, announced today that Boots, the UK's leading pharmacy-led health and beauty retailer, has deployed the YOOBIC platform across their 2,500 retail stores. By digitizing in-store processes, YOOBIC will help Boots to reduce workload for colleagues and ensure a consistent customer experience across the store network.
SyncDog Empowers Global Enterprises By Securely Mobilizing Employees
SyncDog Inc., the leading Independent Software Vendor (ISV) for next generation mobile endpoint security and data loss prevention, supports organizations on a global scale, securing enterprise data on mobile devices in every setting.
FIELD SERVICE SOFTWARE SOLUTIONS
CSG Field Service Management Overview
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
A Platform For All Your Field Service Needs
Fast track your transformation into a best-in-class field service organization with OutSystems.