Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

How Mixed Reality Technology Transforms Knowledge Management In Field Service
How Mixed Reality Technology Transforms Knowledge Management In Field Service

Field service management becomes more complicated every year. Companies face rising expectations from customers who demand instant service delivery and professionalism. At the same time, businesses complain about insufficient resources to manage the tasks and young employees demanding advanced tools supporting their work. With these obstacles, delivery of excellent service and earning customers’ trust become areas of concern.

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REAL-WORLD CASE STUDIES

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Cloud-Based Field Service Software Improves Efficiency And Inventory Management

The elimination of paper speeds invoicing from one week to essentially same day.

5 Essential Technologies For Mastering Customer Experience

As field service organizations double down on their customer experience initiatives, these five technologies are imperative.

The End Of Field Service

When will today’s connected infrastructure result in the elimination of service appointments altogether?

Q&A: Making Field Service Diversity Intentional

Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.

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FIELD TECHNOLOGIES WEBINARS

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

  • Demystifying Digital Transformation

    The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask.  There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.

  • Today’s Innovation For Tomorrow’s Digital Transformation

    We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • Astea Alliance Extension: Business Intelligence
    Astea Alliance Extension: Business Intelligence

    Uniquely optimized for Microsoft Analysis Services platform, Alliance BI provides the comprehensive and robust business intelligence functions that you need to clearly identify and understand the catalysts driving your business. What differentiates Astea’s Alliance BI solution is that it is fully integrated with the Astea Alliance solution, providing critical data from departments, that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics.

  • ETAdirect Professional
    ETAdirect Professional

    ETAdirect Professional offers not merely the simplicity and ease of SaaS software, but also the adaptive intelligence of patented algorithms that learn from experience.

  • ClickSoftware ClickPlan
    ClickSoftware ClickPlan

    For any business, the secret to delivering service efficiently lies in having the right number of skilled resources available whenever they are needed. Employing too many people can raise costs, while lowering employee efficiency and profitability. Employing too few can create a customer experience that is less than satisfactory.

  • Network Access Control Module
    Network Access Control Module

    IT administrators who support highly mobile field forces need security solutions that protect their networks without impacting the productivity of the mobile professionals they serve. Mobility’s® Mobile Network Access Control (NAC) Module allows devices to connect to the enterprise network only after meeting specified security policies, and gives administrators greater control and flexibility over how and when to administer remediation policies.

  • ETAdirect Enterprise
    ETAdirect Enterprise

    With ETAdirect Enterprise, you can impose order and efficiency on these operations, while dramatically increasing workforce productivity and enhancing your customers’ experience.

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INDUSTRY EVENTS

Field Service Medical February 25 - 27, 2019
San Diego, CA
Field Service Palm Springs April 23 - 26, 2019
Palm Springs, CA
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