Ask any professional what they want more of in their work, and they’ll tell you: satisfaction. They want to work with the smartest people on the most challenging problems using the best tools.
Heightened customer expectations and the growing reliance on third-party contractors have increased the demand for field organizations to operate more efficiently and effectively than ever.
What if you could deliver a superior customer experience while creating an opportunity to generate $4.6 million in new annual revenue or lower costs by $650,000 per month? A Tier One North American cable provider achieved these results in one of its key regions by focusing on a critical part of the customer experience: optimizing its 7,000 field technicians to better respond to the constant shifts in schedules so that fewer were left unfilled each day.
In an industry that is rapidly changing, Stanley Healthcare provides innovative technology solutions that create better patient experiences, provide higher levels of safety and security, and optimize workflows. See how Stanley Healthcare uses Salesforce to deliver best-in-class service to healthcare providers and their patients.
Companies like Holland that both manufacture a product and maintain field service or construction operations face unique business and information technology challenges, and have a very limited number of choices for comprehensive enterprise software. For Holland, the solution was IFS Applications, a comprehensive suite of enterprise software that enabled the business to grow.
The first step in providing excellent service to customers is understanding their expectations.
Key advice for preparing the “office” of today’s deskless workers.
Deploying a new CRM and field service software solution has increased efficiency, improved the customer experience, and streamlined compliance.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
In this informative webinar, find out how AI, which has traditionally been reserved for schedule optimization, can be used to provide the digitization and efficiency your field service operation needs and the intelligence and prioritization for you to make a positive customer experience a reality.
Running a business is challenging. Add in owning and managing company vehicles along with a mobile crew and now you’ve reached a whole new level of complexity. You have different difficulties to contend with to stay successful and keep ahead of your competition.
This shift in customer expectations, has given businesses across industries an opportunity to deliver the service that customers expect, particularly when it comes to field service. How could your business revolutionize the way it manages field service from end to end?
Nashville, Tenn.-based XOEye Technologies has launched technology to integrate GoPro’s Hero5 Session into the XOEye Vision communications platform.
Infomill, a leading global provider of field service knowledge management, recently announced its Partner Certification and integration with ServiceMax, a leader in field service management.
Actility, the industry leader in Low Power Wide Area Networks (LPWAN) and IoT location solutions, and machineQ, Comcast’s IoT network service and platform, are demonstrating an asset tracking solution at Mobile World Congress Americas (MWCA) in San Francisco.
Arrow Electronics, Inc. is now offering professional-support services to help businesses efficiently and cost effectively monitor and support their smart, connected devices.
Motus, the premier vehicle management and reimbursement platform, recently announced significant advancements to its mobile enterprise platform aimed at satisfying the needs of today’s growing mobile workforce.
Boost service revenue and profitability by gaining insight into your KPIs.
Wonder what intelligent Field Service Automation could do for your business? Companies with 10 to 10,000 technicians can increase profitability, generate more revenue, simplify processes and reduce customer churn with FieldAware. We offer multiple licensing options (as well as a leasing program) designed to meet the unique needs of companies of all sizes.
From scheduling and dispatch to parts and invoicing, the Alliance Third Party and Vendor Portal allows you to grow, manage and control your service ecosystem with maximum ease of use and efficiency.
Whether real-time or intensive historical data crunching, a field service business must have visibility to its trends, business intelligence, and key performance indicators in order to forecast and plan for the future and address performance gaps today.
Astea Depot Repair helps provide up-to-the-minute repair status to customers. In aiding your company's cash flow, Astea Depot Repair helps reduce inventory carrying costs. Repeat repair information provides valuable clues to increasing product quality.