Field service management becomes more complicated every year. Companies face rising expectations from customers who demand instant service delivery and professionalism. At the same time, businesses complain about insufficient resources to manage the tasks and young employees demanding advanced tools supporting their work. With these obstacles, delivery of excellent service and earning customers’ trust become areas of concern.
BUNN demonstrates how interactive merged reality is driving collaboration and competitive value using everyday mobile technologies.
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
This case study summarizes how Comcast partnered with Derive to improve fuel efficiency by 9% and reduce fuel costs by $7.5M on 18,000 of their fleet vehicles.
Global facilities management giant, Sodexo, has harnessed Microsoft technologies, including Azure, Dynamics 365, IoT Hub and Power BI, to underpin a major digital and business transformation initiative, beginning in Australia but set to ripple through the international organisation.
Amano McGann modernizes its field service operations as it looks ahead to IoT.
The elimination of paper speeds invoicing from one week to essentially same day.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
When will today’s connected infrastructure result in the elimination of service appointments altogether?
Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask. There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.
We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?
Trimble recently announced a collaboration with Digi International, a leading global provider of Internet of Things (IoT) connectivity products and services, to enable Trimble fleet customers to leverage the SmartSense by Digi solution on their refrigerated trailers.
OnePlace Solutions today announced the general availability of the OnePlaceMail app for Outlook on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions.
Upskill, a leader in enterprise augmented reality (AR) software, today announced that its Skylight AR platform is expanding to bring the complete Skylight feature set to Android and iOS smartphones and tablets, complementing its existing support for smart glasses and Microsoft HoloLens.
Astea International Inc., a leading global provider of field service management and mobility solutions, announced today the launch of Alliance Warehouse Edge™ that enables warehouse workers to perform all their daily activities on a mobile device.
Telit, a global enabler of the Internet of Things (IoT), today announced Telit OneEdge, a new initiative developed to speed IoT deployments and reduce the time required to monetize the digitalization of businesses.
Uniquely optimized for Microsoft Analysis Services platform, Alliance BI provides the comprehensive and robust business intelligence functions that you need to clearly identify and understand the catalysts driving your business. What differentiates Astea’s Alliance BI solution is that it is fully integrated with the Astea Alliance solution, providing critical data from departments, that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics.
ETAdirect Professional offers not merely the simplicity and ease of SaaS software, but also the adaptive intelligence of patented algorithms that learn from experience.
For any business, the secret to delivering service efficiently lies in having the right number of skilled resources available whenever they are needed. Employing too many people can raise costs, while lowering employee efficiency and profitability. Employing too few can create a customer experience that is less than satisfactory.
IT administrators who support highly mobile field forces need security solutions that protect their networks without impacting the productivity of the mobile professionals they serve. Mobility’s® Mobile Network Access Control (NAC) Module allows devices to connect to the enterprise network only after meeting specified security policies, and gives administrators greater control and flexibility over how and when to administer remediation policies.
With ETAdirect Enterprise, you can impose order and efficiency on these operations, while dramatically increasing workforce productivity and enhancing your customers’ experience.