REAL-WORLD CASE STUDIES

• Black & Veatch's Field And Workforce Management Transformation

  Black & Veatch’s (B&V) clients include large telecom companies with hundreds, even thousands of technicians who install and repair equipment on a daily basis, to leading satellite companies that provide complex tracking of ship fleets. Due to advancements in connectivity, large infrastructure projects and field teams are becoming highly distributed and B&V wanted to take a proactive approach to ensuring real-time visibility into its workforce. “We want to be proactive about the future of work because this is where things are headed. The more tech savvy our workforce is, the better positioned our workforce is,” said Barbie Bigelow, former CIO at B&V.

• Naylor Automates Preventative Maintenance And Increases Service Visibility

  Data entry was slowing down the service process for Naylor, a commercial and industrial HVAC company based out of Oakville, Ontario, as every step of delivering service required manual data input. Work orders from their contracts had to be manually prepared each month, technicians had to fill out paperwork and fax it back to the office where a data entry team would put the data into their system, and invoices had to be manually checked to ensure the proper hours and billing information was attached.

• Massachusetts DCR Improves Efficiency By 50% With Survey Solution

  See how one ArcGIS Survey123 customer improved their efficiency by 50% in this interview.

• Harnessing The Power Of GIS To Improve Customer Service

  Learn how White House Utility District, Tennessee’s largest water provider, adapted during COVID-19 to a new service model that ultimately delivered better customer service while also protecting customers and employees.

• Modernizing Stormwater Permit Inspections With Mobile Applications
• Australian State Government Of Queensland Partners With Technology Firm To Create A Mobile App To Report Crocodile Sightings
• Hartwig Turns To Fieldpoint For Mobility And Ease of Use

FIELD TECHNOLOGIES WEBINARS

• Optimize Total Experience By Overcoming These FSM Challenges

  In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.

• How Haemonetics Drives Service Transformation With AI

  Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.

• Cut Costs And Improve Efficiencies With IoT-Powered Field Service

  Many organizations are struggling with IoT initiatives, with 51% of respondents rating themselves a three out of five for IoT success in a Forbes Insights survey. In this webinar, we’ll discuss how to move your IoT strategy past the experiment phase to achieve tangible business results.