Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

How To Bolster Technician Engagement With “Pre-Installation Instructions”
How To Bolster Technician Engagement With “Pre-Installation Instructions”

As a field engineer, new system installations were a large part of my job and a task not to be taken lightly as the sales process concluded. I learned that pre-installation was not only an “event” with the customer but also really the beginning of the customer relationship. As field service leaders know, the objective is to leverage a single product sale transaction to develop a customer partnership that yields both after-market revenue as well as additional product revenue, referrals, and perhaps even R&D cooperation.

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REAL-WORLD CASE STUDIES

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

How 170-Year-Old BUNN Is Modernizing Service

BUNN has innovated service delivery with technologies including field service management, IoT, and AR.

How To Balance Technical And Soft Skills To Hire Great Field Technicians

Editor-In-Chief Sarah Nicastro talks one-on-one with Robb Origer of DISH about how field service hiring practices have evolved with the industry.

Selecting A Quality Program For Your Service Organization

Have you considered a formal service quality program?

Don’t Overcomplicate Innovation: Practical Advice To Embrace Change And Simplify Business Transformation

The pressure to innovate can feel overwhelming, but it doesn’t have to be.

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FIELD TECHNOLOGIES WEBINARS

  • Service Fulfillment For The Connected Consumer
    Service Fulfillment For The Connected Consumer

    In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.

  • The State Of Service Parts Logistics: Practices, Trends, And Solutions
    The State Of Service Parts Logistics: Practices, Trends, And Solutions

    How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.

  • Customer Experience In Field Service: The Journey From Good To Great
    Customer Experience In Field Service: The Journey From Good To Great

    Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • Astea Alliance Tools: Alliance Links
    Astea Alliance Tools: Alliance Links

    Alliance Links provide the framework to exchange data and integrate Astea Alliance processes with a wide range of applications – such as for coordinating Alliance Logistics service parts inventory with ERP inventory, connecting remote equipment monitoring to Alliance Contact Center, and interfacing Alliance Mobile applications to wireless data transmission services.

  • ClickSoftware ClickLocate
    ClickSoftware ClickLocate

    Keeping track of your field resources has never been more important for the safety and security of your business. Thanks to the maturity of location-based service technologies, such as Global Positioning Systems (GPS), this is now a seamless activity.

  • Swyft Platform For Enterprise
    Swyft Platform For Enterprise

    The Swyft Platform for Enterprise is a suite of applications that help enterprises pull and push data from various business applications to eliminate redundant data entry and reduce the time necessary to complete important business processes.

  • ViryaNet G4 Smart Meter For Utilities
    ViryaNet G4 Smart Meter For Utilities

    ViryaNet G4 Smart Meter is a pre-packaged vertical-specific solution, geared towards utility companies trying to improve their field service meter-related business processes.

  • vx Observe - Remote Asset Management
    vx Observe - Remote Asset Management

    Use equipment data to remotely prioritize, triage, and correct.

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INDUSTRY EVENTS

Field Service Amelia Island August 27 - 29, 2018
Amelia Island, FL
Mobile World Congress Americas September 12 - 14, 2018
Los Angeles, CA
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