REAL-WORLD CASE STUDIES

• How IT Services Companies Use Field Service Software

  Mobilizing a workforce to handle the growing demand for IT deployments and telecommunications can be especially difficult for a field service provider. Rising internet usages over the past five years has increased demand for voice and data services, cloud solutions, data center technologies and growing IT service networks. From on-site field service, to help desk support, remote desktop repairs and managing a network of subcontractors that specialize it specific IT deployments, the IT industry faces a critical time in managing their enterprise, as the global demand for their services continues to rise.

• A Path To Business Continuity During COVID-19

  Strategies to keep customers supplied and employees safe during the COVID-19 pandemic was a challenge that Bass Pro Shops leadership met with the aid of location intelligence. Being able to monitor and manage operations across the country in the context of how the virus enabled the company to respond effectively.

• Clearing Snow From Unmarked Roads Made Safer With Accurate Data

  In Lassen Volcanic National Park, there are areas of road that rise above the tree line and have few visible markers following significant snowfall. This makes the task of plowing somewhat dangerous and risks delays and accidents. Using a mobile data collection app paired with a high accuracy receiver, more accurate navigation maps of snow-covered roads were created for plow drivers to use.

• Gas Utility Reduces Inspection Times By 50% Using Mobile App

  Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

• Alfa Laval Drives Service Excellence With Remote Assistance
• Esri Applications Used For Meeting Asset Management And Consent Decree Goals
• City Of Burnaby Pivots Parks GIS Team During COVID-19 Response

FIELD TECHNOLOGIES WEBINARS

• Expanding The Value of Virtual Support In A Touchless Environment

  "Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.

• How COVID-19 Has Permanently Changed The Future Of Field Service

  2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.

• 10 Tips And Tricks For The Field Service Industry

  Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field,  specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.