The ELD Mandate is official and you will soon need an HOS solution. Before you do that, you first need to decide which method of obtaining E-logs is the best fit.
Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.
Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.
Once Joyride Coffee Distributors started working with Fleetmatics Routist, they were very impressed with how well Routist fit into REVEAL. Now they experience fewer traffic violations, significant time savings, and greater peace of mind.
Lane Plumbing and Heating wanted a solution which would increase their bottom line, while improving their service quality. After Installing Fleetmatics GPS Tracking on their 14 vehicles, they have been able to verify the amount of time an employee spends on a job and generate more accurate billing for customers; the company has saved $20,000+ on payroll and gains additional savings from reduced fuel consumption by reinforcing positive driving habits.
In the field service industry, augmented reality promises to reduce repair time and downtime by helping techs in the field improve overall repair processes.
GE Digital’s acquisition of ServiceMax pushes FSM solutions further into the enterprise and IoT markets.
Bis Industries overcame wireless coverage constraints and the need to transmit large files to successfully deploy its mobile solution.
Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Curtis Hill of Cisco about the best way to handle critical customer care issues and how to learn from your negative interactions.
The Flying Locksmiths’ field service automation solution integrated with QuickBooks and cut billing times by 90 percent.
Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.
In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one. For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip. Enter a mobile communication platform. Imagine sending a text or photo to the entire service team and getting your question answered in seconds! It’s like the ‘Bat Phone’ for service.
Join us as we dive into the content of our special report, Field Mobility 2017: A Look At The Year Ahead. We review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions.
EIZO Rugged Solutions Inc. (formerly Tech Source, Inc.) introduced the world’s first rugged 3U VPX H.265 High Efficiency Video Encoding (HEVC) video/audio encoder.
Fleet Complete®, a leading global provider of fleet telematics and mobile workforce technology, is officially announcing its partnership with one of the most prominent European wireless service providers, T-Mobile Austria.
Mobile workflow solutions company Zerion is excited to announce the launch of Data Collector, the latest addition to the Zerion suite.
RealNex, a commercial real estate technology company, recently announced the launch of the RealNex CORE mobile app.
Telit, a global enabler of the Internet of Things (IoT), recently announced that telematics industry leader Cartrack Holdings Ltd. selected Telit’s cellular and positioning module technology for a new generation of personal and in-vehicle service devices.
Deliver faster, smarter, more personalized service from the phone to the field on one platform with Field Service Lightning.
The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.
The KORE Complete Managed IoT Field Services Solutions.
mProdigy from B2M Solutions goes beyond traditional mobile device management to help companies proactively monitor, analyze and act on real-time information about their mission-critical mobile device deployments.
In today’s competitive market, you need to optimize your field service resources to reduce overhead, yet still find ways to continually improve service value and delivery and generate new revenue. Field service automation is key to accomplishing these strategic goals. Alliance Mobile helps you to do more with less, by making every service engineer your best — with a wealth of knowledge and experience in hand.