Imagine the benefits of seamlessly integrating your organization's field service management software with your enterprise resource planning (ERP) solution. The systems could share data in real time and you could streamline your operation and serve your customers better.
With an array of services designed to make buildings more energy efficient, safer, and easier to maintain, C&C Group needed a solution to better manage their mobile workforce. C&C’s CIO, Chad Cillessen, knew that some of their existing processes were less than optimal, especially around work order entry and time entry for their 58 field technicians.
Diversey is the industry leader of smart, sustainable solutions for cleaning and hygiene in both B2B and B2C markets. Diversey has been, and always will be, a pioneer and facilitator for life. They constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to their customers across all of their global sectors. Headquartered in Charlotte, North Carolina, USA, Diversey employs approximately 9,000 people globally, with net sales of approximately $2.6 billion in 2017.
BUNN demonstrates how interactive merged reality is driving collaboration and competitive value using everyday mobile technologies.
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.
Forklift dealer MH Equipment used customized software and rugged tablets to eliminate manual data entry while streamlining work order, time card, and inventory processes.
A three-point checklist of what you need to know to do it right.
How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?
Massachusetts Division of Water Supply Protection eliminates more than 750 hours of data entry using a mobile survey tool.
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
Infomill, Inc., developers of the AnswersAnywhere™ Knowledge-as-a-Service, today announced that BUNN® - global leader in commercial beverage equipment – has deployed an AnswersAnywhere product knowledge base to boost customer satisfaction and field service efficiency.
Astea International Inc., a leading global provider of field service management and mobility solutions, announced today the launch of Alliance Enterprise™ Spring 2019 release, the newest version of its award-winning Alliance field service management and mobility platform.
Computer Guidance Corporation, the leading developer of Cloud-based ERP software solutions for the construction industry, today announced that Procore and Computer Guidance Corporation completed integration of their respective construction-specific software solutions—Procore Construction Financials and eCMS ERP.
ServiTech, Inc., the nation's largest crop consulting and agricultural laboratory cooperative, today introduced the ServiTech Bridge Field Intelligence platform to growers and ag retailers for the 2019 planting season.
Juniper Systems Limited today announced the release of two new rugged handheld computers, each the third generation in their respective product lines
Deliver Faster, Smarter service to your customers with integrated Work Order Management
Work Market is a cloud-based freelance management platform connected to an online marketplace of professionals seeking work assignments.
ServicePower’s Intelligent Customer Engagement solution offers your customers instant job scheduling to your integrated mobile workforce. Real-time job status, technician location, and two-way communications improve visibility throughout the service lifecycle.
ViryaNet G4 is an integrated mobile workforce management platform that allows your field service organization to achieve higher workforce productivity, lower total cost of ownership, higher customer satisfaction, and continuous improvement.