Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

The Blended Workforce: People, AI, & Automation
The Blended Workforce: People, AI, & Automation

If you took a straw poll on automation in the workforce, two distinct sides would emerge.  Some would see the potential for artificial intelligence (AI) to transform industries, driving innovation and growth through smarter automation. Others would worry about its impact on the workforce, convinced that every process automated was another job lost. 

More Thought Leadership

REAL-WORLD CASE STUDIES

  • 3D Systems Accelerates Service Team Performance With Service Intelligence Solution
    3D Systems Accelerates Service Team Performance With Service Intelligence Solution

    For more than 30 years, 3D Systems has developed and delivered cutting-edge 3D printers. Recently, its customers have evolved from using 3D printing technology primarily for prototyping towards developing manufactured products for end users. As a result, providing exceptional service became even more critical.

  • NOV Harnesses The Power Of Industrial IoT Data For The Oil & Gas Mobile Workforce
    NOV Harnesses The Power Of Industrial IoT Data For The Oil & Gas Mobile Workforce

    NOV believes in purposeful innovation because they see what others don’t and then act on it. Venado Technologies focuses on innovating and creating value at the intersection of information technology and operational technology. Together, Venado and NOV created the MobileRT program to generate positive business outcomes for NOV and their customers.

  • The Secret Life Of Water At Evoqua Water Technologies
    The Secret Life Of Water At Evoqua Water Technologies

    Evoqua Water Technologies indirectly affects the water used by hundreds of millions of people around the world. It provides water purification and management solutions—filtrations, separation, disinfection, technologies, and service—used by 70 percent of US municipalities, 90 percent of the largest US chemical companies, 85 percent of pharmaceutical companies, the world’s largest food and beverage companies, and 60 percent of US Navy vessels.

More Case Studies

FIELD TECHNOLOGIES MAGAZINE ARTICLES

  • Cultivating A Better Customer Experience

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

A Second Chance At Field Service Success

Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.

Q&A: PCM Leverages Technology To Create A Compelling Customer Experience

Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

The Gold Mine Of Data Supplied By Field Techs

What is it really like to be a customer of your firm? Ask your technicians.

Era Of Change For Field Service Management

More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

More Magazine Articles

FIELD TECHNOLOGIES WEBINARS

  • Best Practices For AI In Self-Service: Empowering Customers And Service Agents
    Best Practices For AI In Self-Service: Empowering Customers And Service Agents

    Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

More Webinars

INDUSTRY NEWS

More News

FIELD SERVICE SOFTWARE SOLUTIONS

  • ISAC (Intelligent Service Automation And Control)
    ISAC (Intelligent Service Automation And Control)

    Rethinking Field Service

    Automate more tasks with our flexible, configurable AI platform

  • The #1 Freelance & Contractor Management Solution
    The #1 Freelance & Contractor Management Solution

    Work Market is a cloud-based freelance management platform connected to an online marketplace of professionals seeking work assignments.

  • IFS Planning & Scheduling Optimization
    IFS Planning & Scheduling Optimization

    IFS Planning and Scheduling Optimization (IFS PSO) is designed to enable an organization to manage their mobile workforce more efficiently, facilitating higher productivity and improved adherence to customer commitments.

  • Trimble PULSE™
    Trimble PULSE™

    Trimble PULSE™ is a suite of end-to-end service management solutions that enable the delivery of field service excellence.

  • IFS Field Service Management
    IFS Field Service Management

    For product and service-based businesses, the quality of their product, service and reputation is everything. Where many such organizations are challenged is how effectively and smoothly they manage the countless moving parts of their complex service organization. This is where IFS Field Service Management shines.

More Solutions

INDUSTRY EVENTS

Field Service Amelia Island August 19 - 21, 2019
Amelia Island, FL
More Industry Events