REAL-WORLD CASE STUDIES

• Alfa Laval Drives Service Excellence With Remote Assistance

  Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.

• Esri Applications Used For Meeting Asset Management And Consent Decree Goals

  In western Maryland, the City of Cumberland maintains more than 150 miles of water mains and 170 miles of sewer mains and provides service to 40,000 customers. Since 2001, the city has been operating under a consent decree with the US Environmental Protection Agency and the Maryland Department of the Environment to remediate combined sewer systems' overflows by separating the two systems, upgrading the wastewater system, and constructing a storage facility. 

• City Of Burnaby Pivots Parks GIS Team During COVID-19 Response

  Fifteen minutes southeast of Vancouver, Canada, the suburban City of Burnaby is known for its rich trail systems and forested conservation areas. In a city of over 235,000, Burnaby has over 160 parks and trail systems.

• Nucleus ROI Report: Facility Management

  The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email that led to difficulties organizing at scale.

• Localz Enables Safelite Scan To Van
• Munters Rolls Out IFS Remote Assistance To 200 Staff Across 22 Countries In Just 2 Weeks
• How Lippert Components Is Keeping RV Service Rolling And Supporting Customers From Home

FIELD TECHNOLOGIES WEBINARS

• Field Service And Virtual Expertise

  In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."

• Remote Service: Merged Reality For Real-Time Collaboration

  In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.

• Service From Home: Lessons Learned When Managing Change In Field Service

  A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.