Field Service Software Resource Center Field Service Software Resource Center


Field Service AR ROI Utilizing AR To Support A Densely Populated Install Based

Field Service Organizations (FSOs) face many challenges in supporting a densely populated install based. Augmented Reality (AR) is an optimal tool that provides various solutions to face these challenges. When you have a densely populated installed base, you will have unique struggles. AR provides critical support needed to ensure successful outcomes no matter what issues arise. Here are a few areas where AR optimizes positive results...


  • Next-Gen FSM Platform In Action From Scheduling To Remote Support

    SACMI is a recognized world leader in the design, manufacture, and marketing of machines and systems for the ceramics, plastics, beverage packaging, and food processing industries. SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR collaboration features while utilizing head-mounted tablets. SACMI connects their experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

  • How To Drive Service And Innovation?

    Parking solution provider, Scheidt & Bachmann, achieves operational excellence with harmonized service management from ServiceNow.

  • AR & Knowledge Management: Real-Time Information For All Technicians, Wherever They Are

    SIT is divided into two divisions: SIT - Heating and MeteRSit - Smart Gas Metering, with more than 2,000 employees and representative and sales offices located in Europe, America, Asia and Oceania. Their commitment is to create smart solutions for climate control and consumption measurement for a more sustainable world. SIT has chosen our solution for providing real-time support to technicians and for enabling knowledge sharing to pass on crucial skills from experienced technicians to new-joiners. Thanks to our solution SIT is able to guarantee safety standards, reduce travel costs, and increase productivity.

  • Ameren Upgrades Field Service Operations With A Cloud-Based System

    See what IDC researchers have to report on the topic. Find out why Ameren chose Salesforce to digitize its field service operations.


Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

A Clearer View Of Customer Data

Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

Does Technology Enable Or Delay Transformation?

The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

Grocer Rings Up Field Service Improvements

Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.




  • We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.

  • Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.

  • To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.

  • With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field. 

  • Digital work instructions for consistent paperless procedures.