One of the biggest concerns as it relates to the effect of AI, is how it’ll impact actual human employees. Are we reaching a breaking point, where our labour force will ultimately be rendered obsolete? IFS’s recent study explores that notion in some depth, asking respondents their thoughts on a variety of topics related to AI and the labour force.
American Electric Power (AEP) Energy, a retail electricity and natural gas supply provider, takes pride in making it easy for customers to buy, manage, and use energy. With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a 360-degree view of customers and surface key insights such as sales opportunities, next-best-action plans, and audience segmentation strategies, to offer exceptional customer experiences across all touchpoints.
Technology is evolving at breakneck speed and many manufacturers are struggling to keep pace. But for companies that fail to innovate quickly, the consequences are dire—they’re putting their survival at risk. thyssenkrupp AG fully understands the crucial role technology plays in modern manufacturing. That’s why six years ago, the organization began to transform its business from the inside out, starting a quest to gain greater efficiencies that would provide more customer value and differentiate the company from its competitors.
Maxson Associates is a family-owned, third-generation business based in Charlotte, North Carolina, offering life safety, space management, and smart day lighting solutions that allow for safe, flexible, spaces for buildings. Based on the deep experience throughout the organization, Maxson is uniquely qualified to successfully tackle some of the most complicated design projects, where other companies cannot.
Psado's administrative side of the business also racked up high costs and collected field data was vulnerable to inaccuracies. To tighten its business processes, Pesado equipped its field techs with a mobile form solution on iOS devices.
EDGE Building Services gains valuable performance data through fleet visibility with GPS-based fleet tracking.
Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.
Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.
Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.
How teamwork, continuous learning, a readiness for change, and investing in training and cross-functional relationships will serve you well when managing in the service industry.
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.
As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.
Holman Enterprises, a global automotive services organization, today announced several leadership appointments that will further support the company’s strategic vision and continued growth.
IFS, the global enterprise applications company, today announces the findings of a global research study into the attitudes and strategies towards artificial intelligence (AI) among business leaders.
Pitney Bowes Inc., a global technology company that provides solutions in the areas of ecommerce, shipping, mailing, finance, and data, today announced an important evolution of the SendPro family with the addition of the SendPro Tablet, an all-in-one mobile solution that allows businesses to simplify their shipping workflows.
Rootstock Software, a leading provider of cloud Enterprise Resource Planning (ERP) solutions built on the Salesforce Platform, designed for manufacturing, distribution and supply chain organizations and available on the AppExchange, today launched an ERP Connector between its Cloud ERP solution and Salesforce Field Service Lightning.
LaborChart, the construction industry's fastest growing workforce management platform, and Performance Contracting, Inc.
ServicePower’s integrated Warranty Claims Management solution provides your business with a real-time, configurable claim adjudication platform which optimizes your reserves, reducing costs while eliminating fraud.
Now you can plan and managed real-time crew requirements based on a n optimal blend of customer demand, resource availability, and operational objectives.
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