FEATURED THOUGHT LEADERSHIP
We’ve all heard about the “cloud”—how wonderful it is and how’s it’s going to change the face of technology. The way we purchase software will never be the same, right?
REAL-WORLD CASE STUDIES
Becoming A Trailblazer: GreenThumb Keeps Customer Service In Bloom With Field Service Lightning
When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company recently decided to rejuvenate its customer service processes.
Nucleus ROI Case Study: Salesforce And POWERHOME Solar
POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution that was inefficient, had limited capabilities, and could not scale to support the company’s growth. Additionally, POWERHOME Solar needed to modernize its scheduling management and provide its field technicians with real-time mobile access to critical information. Without adding additional staff, the company was able to efficiently manage a 70 to 75 percent daily volume increase at call centers. POWERHOME was also able to avoid additional hires that would have been needed to support and upgrade the legacy system, saving the company almost three-quarters of a million dollars annually.
Powering The Workforce Of The Future (Zinier + Black & Veatch)
Technology is changing the way we work, with AI and automation supercharging the traditional workforce. Given the pace of innovation, what will that workforce look like in 10 years – and how should organizations start preparing today?
Business Management Software Greatly Improves Accuracy And Provides The Tools Needed To Compete
As a veteran of the two-way radio business with close to 20 years of industry experience, Marty Bleck knows what it takes to run a successful two-way dealership. Back in 2014, he also knew that General Communications, the company where he has served as national sales director and system administrator since 2009, needed to upgrade someof its key business resources.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ATEN Technology, Inc. Launches Work-From-Anywhere Solution
ATEN Technology, Inc., the technology leader and global manufacturer of KVM and Pro AV connectivity solutions, today released the CN9600, its newest KVM over IP switch.
Avaya And Ringcentral Announce Avaya Cloud Office Is Now Generally Available, To Meet Growing Global Need To Work, Meet And Collaborate From Anywhere On Any Device
Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration and contact center solutions, today announced general availability of the highly anticipated Avaya Cloud Office by RingCentral solution
Sonim And Turtleback Partner To Launch Ultra-Rugged Holsters For XP8, XP5s And XP3
Sonim Technologies (Nasdaq: SONM) and Turtleback have teamed up to launch the Balastec™ Holsters compatible with the XP8, XP5s and XP3 ultra-rugged handsets.
PowerDMS Launches Real-Time Mobile Push Notifications, A New Capability That Will Support Organizations In Their Response To COVID-19 Pandemic
PowerDMS, a leader in cloud-based crucial information and policy management technology, today launched real-time mobile push notifications, a new capability that will support organizations in their response to the COVID-19 crisis.
MetTel Joins Geotab Marketplace To Empower Remote, Mobile Workforces At Lower Cost
MetTel, a digital transformation and communications leader, announced the availability of its Mobility and IoT portfolio to extend the benefits of an increasingly self-sufficient, remote workforce to the Geotab customer base and network of authorized resellers worldwide.
FIELD SERVICE SOFTWARE SOLUTIONS
Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
A Platform For All Your Field Service Needs
Fast track your transformation into a best-in-class field service organization with OutSystems.
ISAC (Intelligent Service Automation And Control)
Rethinking Field Service
Automate more tasks with our flexible, configurable AI platform