Field Service Software Resource Center Field Service Software Resource Center

REAL-WORLD CASE STUDIES

  • Targeting Field Service Success At C&C Group
    Targeting Field Service Success At C&C Group

    With an array of services designed to make buildings more energy efficient, safer, and easier to maintain, C&C Group needed a solution to better manage their mobile workforce. C&C’s CIO, Chad Cillessen, knew that some of their existing processes were less than optimal, especially around work order entry and time entry for their 58 field technicians.

  • AR Helps Diversey Overcome Service Barriers And Build Customer Relationships
    AR Helps Diversey Overcome Service Barriers And Build Customer Relationships

    Diversey is the industry leader of smart, sustainable solutions for cleaning and hygiene in both B2B and B2C markets. Diversey has been, and always will be, a pioneer and facilitator for life. They constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to their customers across all of their global sectors. Headquartered in Charlotte, North Carolina, USA, Diversey employs approximately 9,000 people globally, with net sales of approximately $2.6 billion in 2017.

  • BUNN Adopts Remote Video Support AR Technology
    BUNN Adopts Remote Video Support AR Technology

    BUNN demonstrates how interactive merged reality is driving collaboration and competitive value using everyday mobile technologies.

  • BD Life Sciences Uses AR To Help Their Field Engineers
    BD Life Sciences Uses AR To Help Their Field Engineers

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

  • Increase Versatility & Revenue Streams

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

Mobility Gives Service A Lift

Forklift dealer MH Equipment used customized software and rugged tablets to eliminate manual data entry while streamlining work order, time card, and inventory processes.

Your Field Worker Is The Edge In “Edge Computing.” Are You Ready?

A three-point checklist of what you need to know to do it right.

Manufacturing Companies And Their Journey To Service Excellence

How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?

Efficiency Flows For Water Safety App

Massachusetts Division of Water Supply Protection eliminates more than 750 hours of data entry using a mobile survey tool.

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FIELD TECHNOLOGIES WEBINARS

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • Work Order Management
    Work Order Management

    Deliver Faster, Smarter service to your customers with integrated Work Order Management

  • The #1 Freelance & Contractor Management Solution
    The #1 Freelance & Contractor Management Solution

    Work Market is a cloud-based freelance management platform connected to an online marketplace of professionals seeking work assignments.

  • Customer Engagement (Self-Service Portal)
    Customer Engagement (Self-Service Portal)

    ServicePower’s Intelligent Customer Engagement solution offers your customers instant job scheduling to your integrated mobile workforce. Real-time job status, technician location, and two-way communications improve visibility throughout the service lifecycle.

  • VIA Warehouse
    VIA Warehouse Enhance efficiency in distribution and manufacturing environments with VIA Warehouse. VIA Warehouse is a collection of applications for portable devices that extends the power of your existing system out to the warehouse floor and dock doors.
  • ViryaNet G4
    ViryaNet G4

    ViryaNet G4 is an integrated mobile workforce management platform that allows your field service organization to achieve higher workforce productivity, lower total cost of ownership, higher customer satisfaction, and continuous improvement.

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INDUSTRY EVENTS

TU-Automotive Detroit June 4 - 6, 2019
Novi, MI
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