REAL-WORLD CASE STUDIES

• Nucleus ROI Case Study: Salesforce And A Facility Management Company

  The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email that led to difficulties organizing at scale.

• Localz Enables Safelite Scan To Van

  The goal of the partnership between Localz and Safelite was to provide a digital solution to track their auxiliary stock items in the field, make it easy to replenish in the morning and to empower technicians to make value added sales during an appointment. Store managers are very busy and Safelite needed a simple, automated inventory management system for them to easily track stock in real time, manage the stock levels of each van and ensure technicians had the right stock on their van to support with a first time fix.

• Munters Rolls Out IFS Remote Assistance To 200 Staff Across 22 Countries In Just 2 Weeks

  Munters is a global leader in energy-efficient and sustainable air treatment solutions for demanding industrial applications and agriculture sectors. Its 3,100 employees manufacture, sell and maintain specialist equipment from its operations in 30 countries.

• How Lippert Components Is Keeping RV Service Rolling And Supporting Customers From Home

  At Lippert Components, there’s no such thing as a typical day when it comes to servicing our RV customers. Campers, manufacturers, and sales and service dealers have different needs, but all their requests are usually urgent. And although the global COVID-19 pandemic is presenting new challenges, we continue to support our customers — even though we can't help them in person.

• CSG Customer Success Stories - Field Service Management
• Nestlé USA Finds A Better Way To Train
• United Service Technologies Builds Field Service focused Apps With Turbo Systems

FIELD TECHNOLOGIES WEBINARS

• Remote Service: Merged Reality For Real-Time Collaboration

  In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.

• Service From Home: Lessons Learned When Managing Change In Field Service

  A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.

• The New Normal: Learn What Service Leaders Are Doing To Adjust

  Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.