REAL-WORLD CASE STUDIES

• Drain-All Adds Field Service Management For More Accurate Invoicing, Improve Cash Flow and Profitability Through Automated Service-to-Cash Process

  Drain-All has experienced considerable growth since the company’s founding in the early 1980’s. To continue that growth, management realized that the systems and processes used to run the business needed to be transformed, modernized, automated and streamlined. Multiple systems were in use for financials and work order management with zero integration.

• Work Orders Dispatching And Augmented Collaboration At SCAMI

  SACMI USA found that their processes for managing equipment maintenance and service assistance at plants in the USA can be improved. To provide support for their end customers, SACMI USA technicians would often have to travel long distances to provide on-site repair and/ or troubleshooting. The pandemic of 2020 caused even further challenges as technicians were limited in their travel due to global restrictions and travel bans. To ensure business continuity and efficiency, SACMI sought out a solution that would provide their end customers with support, while improving their internal processes of Work Orders. SACMI USA needed to customize the assignment of Work Orders to the appropriate technicians. In addition, the tool needed to take into consideration the service quote and manage the expense reports while mobilizing frontline workers. In order to solve this they collaborated with OverIT. 

• How 3D Systems Slashed Parts Costs & Decreased Repeat Visits

  At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market, and drive new business models.

• Thriving In The New Appointment Economy With AAA Carolinas

  Scheduling appointments isn’t an innovative business strategy. But over the past year, appointments have taken on new importance as industries of every stripe strive to deliver safe and engaging digital-first experiences. Appointments not only help companies keep people safe, but also allow teams to spread out their workload throughout the day and offer customers convenience, control and predictability.

• Scaling A Service Business In A Field Of Giant Competitors
• Terminix Knocks Out Distracted Driving With Contextual Mobility Management
• Davis H Elliot Protects Employees From Personal Phone Distractions

FIELD TECHNOLOGIES WEBINARS

• Key Findings From The 2022 State Of Deskless Work Survey: How To Better Retain And Enable Your Mobile Workforce

  The past two years of distributed work and accelerated digital transformation have changed work for the better for knowledge workers who do their work from a desk. But what about the other 80% of the global workforce who is highly mobile and works in the field?

• Activate Service Data: Aligning Teams, Customers, Equipment, And Processes

  How can service data benefit entire organizations, their products, and customers? It’s all about strategically using data to meet evolving service needs and challenges around the globe, says Mike Ferraro, Werfen’s Worldwide Service Director. Learn how his team is using that data to help benchmark themselves against competitors and better manage the way they deploy their resources. Watch the on-demand session with Werfen, Copperberg, and Aquant to discover tools for leveraging non-traditional insights.

• What Do Connected Products Really Mean?

  Learn the key components of a connected product, and how to avoid common challenges.