Field Service Software Resource Center Field Service Software Resource Center

REAL-WORLD CASE STUDIES

  • BioTek Instruments Accelerates Field Operations With Mobile Communication Platform
    BioTek Instruments Accelerates Field Operations With Mobile Communication Platform

    Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

  • Learn How Ericsson Protects Field Service Engineers Working Alone And Out Of Hours
    Learn How Ericsson Protects Field Service Engineers Working Alone And Out Of Hours

    Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.

  • Joyride Coffee Saves Time, Balances Delivery Routes, And Helps Avoid Violations On The Busy Streets Of Manhattan
    Joyride Coffee Saves Time, Balances Delivery Routes, And Helps Avoid Violations On The Busy Streets Of Manhattan

    Once Joyride Coffee Distributors started working with Fleetmatics Routist, they were very impressed with how well Routist fit into REVEAL. Now they experience fewer traffic violations, significant time savings, and greater peace of mind.

  • Lane Plumbing And Heating Saves 20 Hours A Week On Payroll
    Lane Plumbing And Heating Saves 20 Hours A Week On Payroll

    Lane Plumbing and Heating wanted a solution which would increase their bottom line, while improving their service quality. After Installing Fleetmatics GPS Tracking on their 14 vehicles, they have been able to verify the amount of time an employee spends on a job and generate more accurate billing for customers; the company has saved $20,000+ on payroll and gains additional savings from reduced fuel consumption by reinforcing positive driving habits.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

FSM Consolidation Will Link Service, Internet Of Things

GE Digital’s acquisition of ServiceMax pushes FSM solutions further into the enterprise and IoT markets.

Mobile App Thrives In Tough Environment

Bis Industries overcame wireless coverage constraints and the need to transmit large files to successfully deploy its mobile solution.

Q&A: Cisco’s Best Practices For Maximizing Customer Loyalty

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Curtis Hill of Cisco about the best way to handle critical customer care issues and how to learn from your negative interactions.

Unlock Efficiency In Dispatch And Scheduling

The Flying Locksmiths’ field service automation solution integrated with QuickBooks and cut billing times by 90 percent.

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FIELD TECHNOLOGIES WEBINARS

  • End-to-End Field Service Management, Managing A Service Business In Software
    End-to-End Field Service Management, Managing A Service Business In Software

    Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.

  • How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros
    How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros

    In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one.  For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip.  Enter a mobile communication platform.  Imagine sending a text or photo to the entire service team and getting your question answered in seconds!  It’s like the ‘Bat Phone’ for service.

  • Field Mobility 2017: A Look At The Year Ahead

    Join us as we dive into the content of our special report, Field Mobility 2017: A Look At The Year Ahead. We review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • Field Service Lightning
    Field Service Lightning

    Deliver faster, smarter, more personalized service from the phone to the field on one platform with Field Service Lightning.

  • FieldOne Sky
    FieldOne Sky

    The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.

  • KORE Tablet And Managed Connectivity Solution
    KORE Tablet And Managed Connectivity Solution

    The KORE Complete Managed IoT Field Services Solutions.

  • mProdigy
    mProdigy

    mProdigy from B2M Solutions goes beyond traditional mobile device management to help companies proactively monitor, analyze and act on real-time information about their mission-critical mobile device deployments.

  • Astea Alliance: Mobile Field Service Software
    Astea Alliance: Mobile Field Service Software

    In today’s competitive market, you need to optimize your field service resources to reduce overhead, yet still find ways to continually improve service value and delivery and generate new revenue. Field service automation is key to accomplishing these strategic goals. Alliance Mobile helps you to do more with less, by making every service engineer your best — with a wealth of knowledge and experience in hand.

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INDUSTRY EVENTS

Field Service Medical 2017 February 27, 2017 - March 1, 2017
San Diego, CA
Field Service USA 2017 April 18 - 21, 2017
Palm Springs, CA
NAFA’s 2017 Institute & Expo April 25 - 28, 2017
Tampa, FL
IoT Evolution Expo (West) July 17 - 20, 2017
Las Vegas, NV
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