The evolution of field service from a cost center to a profit center has been ongoing for the past decade – and in some industries, field service has emerged as a critical and even primary profit generator.
Inside Look: Halliburton’s Implementation Of An End To End Solution
We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.
We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.
When you’re aiming to guarantee technicians’ safety and build a stronger business, it’s important the information coming from the field is accurate and easy to collect. You don’t know what’s going on in the field without it, and your technicians have better things to do than filling out forms. So how do you collect and analyze detailed, complex data and apply it to support your technicians and your bottom line – without affecting efficiency in the field or in the office?
National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.
A better option has emerged for companies using disparate systems to manage reverse logistics.
Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.
Fully utilizing location data improves various field service functions.
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?
The Enterprise Mobility Exchange East Coast brings together CIOs, VPs and Directors of Mobile, IT and Digital Innovation and leading minds responsible for devising and implementing mobility initiatives across industries.
AetherPal, Inc., a market leader in Mobile Support, today unveiled details of its collaboration with VMware to help customers with advanced remote management requirements, enabling IT to significantly reduce downtime and increase productivity.
If you’ve ever spent a day waiting for the washing machine repair person or the utilities worker to show up, you know how trying it can be.
InSight Mobile Data, Inc. will unveil LiveRoute, a new solution for monitoring fixed route performance in real time, at the 2018 WasteExpo Solid Waste and Recycling trade show in Las Vegas, NV. LiveRoute is a unique, fixed route tracking software that gives fleet managers and supervisors the power to make adjustments to routes in response to delays and deviations as they happen, as opposed to “after the fact.”
Xplore Technologies Corp. (NASDAQ:XPLR) today announced that Futura S.p.A, an Italian manufacturer of industrial production plant machinery, is providing an Xplore F5m rugged tablet-based solution to all of its customers as part of the standard “scope of supply” for its tissue converting equipment. Xplore’s durable 10.4” Windows® mobile computer, rebranded the Futura ProTablet, now serves as the all-in-one data and field-task system for maintenance work conducted on Futura-equipped toilet, kitchen, and professional-grade tissue production lines in factories around the world.
The future is unknown and difficult to predict. Even in industries that enjoy high levels of predictability, unforeseen events can always occur. For service businesses, demand forecasts indicate how many resources must be deployed. Underestimating demand creates delays and leads to unresponsive service, while overestimating demand can lead to an excess of resources, resulting in high operating costs.
Next-generation field service management technology is here.
