FEATURED THOUGHT LEADERSHIP
Without empowering your employees with the knowledge for success, your strategy for implementation of a digital workplace is destined for failure. Here are five steps to creating productivity by empowering your employees for success. Installing the newest technology and enhancing systems is key to developing the finest of digital workplaces; however, it is only as good as the employees that are utilizing this new technology. For any company to provide the best possible experience for its customers, it must have a digital workplace backed by employees who are prepared to utilize the technology.
REAL-WORLD CASE STUDIES
NSC Global Wins More Deals With Alliance Enterprise
As your field service organization becomes more complex, are you challenged with integration gaps between your software systems? Are you able to optimize technician schedules across different worker types, skill sets, product lines and customer SLAs? Are you struggling to leverage contingent workers? Most importantly, has your FSM platform helped you win new deals? Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar.
How Rational Improved First Time Fix Rate
Rational AG leverages Aquant’s service intelligence platform to pull together and analyze customer and product data from across teams, companies, and systems. With data-driven insights at their fingertips, the Rational team can quickly identify the most likely resolution for customer challenges.
How 3D Systems Closed Their Service Skill Gap
3D Systems needed to dramatically change their service organization to meet their customers’ need for a quicker response time for support cases. 3D Systems turned to Aquant’s service intelligence platform to deliver data-driven insights to the entire customer-facing service team, empowering them to perform better and solve issues faster.
AEP Energy Powers Personalization With Dynamics 365 Customer Insights
American Electric Power (AEP) Energy, a retail electricity and natural gas supply provider, takes pride in making it easy for customers to buy, manage, and use energy. With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a 360-degree view of customers and surface key insights such as sales opportunities, next-best-action plans, and audience segmentation strategies, to offer exceptional customer experiences across all touchpoints.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
NAFA Fleet Excellence Awards Nominations To Close February 7
NAFA Fleet Management Association, the vehicle fleet industry’s largest trade association, announces the nominations process for the 2020 Fleet Excellence Awards (FLEXY) will close on February 7. FLEXYs are a well-respected fleet management industry award and a valuable opportunity to reward innovation and solutions that yield strong results.
GPS Insight Acquires Field Management Software Provider ServiceBridge
GPS Insight, a leading provider of fleet software for organizations with vehicles, trailers and other mobile assets, today announced the acquisition of Chicago-based ServiceBridge, a leading field service management software company for small businesses and franchises with tools that empower field service teams to better serve their customers.
With ARCOS Mobile Workbench, Grant PUD Efficiently Tackles Daily Work, Trouble
ARCOS LLC, the market leader for utility and critical infrastructure resource-management solutions, has launched its ARCOS® Mobile Workbench solution for Grant County, Wash., Grant Public Utility District to help managers efficiently assign work to crews by automatically identifying not only a crew’s skill set but also which crew is nearest to the trouble.
Flowfinity Launches Geographic Information System (GIS) Mapping Capabilities To Aid Field Data Collection
Flowfinity Wireless Inc. today released a software update that allows users to manage data records and workflows geographically by rendering physical locations onto maps in reporting dashboards, leveraging data visualization to improve operations.
Iteris Unveils Real-Time Traffic Video Mobile App
Iteris, Inc., the global leader in applied informatics for transportation and agriculture, today announced that it has launched a new mobile application that streams real-time video and data from intersections equipped with Iteris video detection systems
FIELD SERVICE SOFTWARE SOLUTIONS
Dynamics 365 Field Service
Innovate with proactive service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Policy Management Module
Mobile computing, particularly over wireless and public networks, presents new management and security challenges. Often, there are multiple networks, many types of devices and different groups of mobile workers with varying roles and application requirements.
Share Live Visuals From Specialized Test Instruments.
For any business, the secret to delivering service efficiently lies in having the right number of skilled resources available whenever they are needed. Employing too many people can raise costs, while lowering employee efficiency and profitability. Employing too few can create a customer experience that is less than satisfactory.
SRM Depot Repair Companies dealing with service lifecycle management know that it’s mission-critical to improve operational efficiencies and reduce costs in their depot repair centers, all while promoting superior customer satisfaction.