The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.
Never saying no to your customers is a sizeable undertaking for any enterprise, especially in a complex business like NEE’s. NEE, a distributor of energy-related equipment throughout Canada, implemented IFS Applications so that it could turn its challenges into profitable business opportunities, enter new business areas and expand its offering.
In business since 1933, Ainsworth uses best-of-breed technologies to provide the most efficient service/products possible with the best return on investment. Experienced in servicing all makes and models of equipment, Ainsworth ensures the customer’s interests are serviced first. IFS Field Service Management (FSM) has helped Ainsworth succeed by providing a flexible solution to manage the service needs of its client base.
Property management company Associa has leveraged cloud technology to improve efficiency and work order management for its mobile service force. By implementing IFS Field Service Management (FSM) solution, Associa was able to accomplish...
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Live video and augmented reality can have a big impact on customer support.
Here are some tips to stand out among the competition.
For service to be successful, you need commitment from the top down.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.
Twilio (NYSE: TWLO), the leading cloud communications platform for developers, today announced Twilio Proxy, a new API to power private text and voice conversations between a customer and a mobile worker.
The Bureau of Reclamation, in collaboration with the U.S. Geological Survey, is seeking the development of an application framework to support electronic data collection and capture using mobile devices across a diverse range of data collection situations.
AMGtime recently released a new modern navigation menu for their cloud based software. AMGtime is a leading provider of time and attendance solutions, offering organizations efficient ways to manage their workforce.
BursysTecX, a leading provider of software-as-a-service in cloud announced today that it has officially released its popular FieldEquip field service, IoT and Data Analytics software to the Oil & Gas sector.
Swift Shift, a leading mobile home health workforce optimization technology platform, today announces that it has partnered with BAYADA Home Health Care, one of the largest home health providers with over 325 locations in the U.S. and operations in Germany, India, Ireland, and South Korea.
Deliver faster, smarter, more personalized service from the phone to the field on one platform with Field Service Lightning.
The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.
The KORE Complete Managed IoT Field Services Solutions.
mProdigy from B2M Solutions goes beyond traditional mobile device management to help companies proactively monitor, analyze and act on real-time information about their mission-critical mobile device deployments.
In today’s competitive market, you need to optimize your field service resources to reduce overhead, yet still find ways to continually improve service value and delivery and generate new revenue. Field service automation is key to accomplishing these strategic goals. Alliance Mobile helps you to do more with less, by making every service engineer your best — with a wealth of knowledge and experience in hand.