We as customers have become accustomed to instant gratification, thanks to uber-connectivity.
RJS Pest Management has decreased the time spent dispatching field technicians by 81 percent since adopting a new field service management system.
Inside Look: Halliburton’s Implementation Of An End To End Solution
We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.
Here’s a look at some emerging technologies you should be familiar with.
Innovative technologies are exciting, but nothing is more important than empowering your field technicians.
Getting mired in the day-to-day is all too easy. In order to achieve field service success, you have to learn to think strategically.
How you leverage data will determine your success in the future of field service.
Modernization through technology can attract field service talent.
You are constantly bombarded with buzzwords that are changing as fast as service is evolving. Artificial Intelligence. Cloud. IoT. Customer-Centric. Omni-Channel. Personalization. The list goes on. It’s hard to keep up with what matters to your service organization today, and in the future.
Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.
In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.
Panasonic recently announced it is doubling the RAM and storage in the latest version of its popular Panasonic Toughpad FZ-G1 tablet and upgrading to the latest 7th generation Intel Core i5 processor.
Kronos Incorporated is driving workplace innovation and helping organizations solve more business problems faster with the Workforce Dimensions Technology Partner Program.
StayinFront, a global leader in mobile, cloud-based field force and mobile analytic solutions for consumer goods companies, announced today that AG Barr, maker of some of the UK’s favourite soft drinks such as IRN-BRU, Rubicon, and Strathmore has selected StayinFront’s TouchCG® as its retail execution solution.
Trimble announced recently that the Video Intelligence solution is now available for its Oil & Gas Services fleet customers. Video Intelligence brings together forward facing cameras combined with an onboard event recorder (OER) to provide fleets a comprehensive view of their vehicles.
New Multilingual Intranet System Aims to Enhance Communications and Engagement.
For product and service-based businesses, the quality of their product, service and reputation is everything. Where many such organizations are challenged is how effectively and smoothly they manage the countless moving parts of their complex service organization. This is where IFS Field Service Management shines.
Gain complete, real-time visibility over your entire fleet in the field with unrivaled, connected asset tracking.
Today’s field service management options can be challenging to navigate. Service agents, dispatchers, technicians, and managers are held back by siloed teams and disconnected processes. They are slowed down by inefficient scheduling and systems that can’t keep pace with fast-changing businesses and industries.
Swyft Mobile for Field Service is a mobile application suite which facilitates more timely and accurate execution of customer field service orders, from assignment to invoicing.