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FEATURED THOUGHT LEADERSHIP

Secrets To Success: How Field Service Leaders Use Mobile Field Service
Secrets To Success: How Field Service Leaders Use Mobile Field Service

According to Aberdeen Group’s latest Mobile Field Service Report, the top factor driving field service organizations to make investments in mobility solutions is customer demand for improved service (55%) closely followed by the increasing volume of service requests (44%) and the need to operate with a reduced service workforce (40%). Mobile and smart technology has, ultimately, altered the paradigm of field service to a state in which customer experience and operational efficiency are now paramount.

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REAL-WORLD CASE STUDIES

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Customer Centricity Starts With Your Field Technicians

Consider these tips for how to best help your technicians help your customers.

How FSOs Are Taking Steps To Rebound From A Disappointing 2016

2017 brings significant changes in how field service organizations (FSOs) are managing operations.

Mobilizing Inspections Saves $40,000

A new mobile application has reduced inspection reporting processing from 30 minutes down to 5 for a municipal utility.

Will 2017 Be The Breakout Year For Augmented Reality?

In the field service industry, augmented reality promises to reduce repair time and downtime by helping techs in the field improve overall repair processes.

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FIELD TECHNOLOGIES WEBINARS

  • 6 Steps To World Class Field Service Mobility
    6 Steps To World Class Field Service Mobility

    In this on-demand webinar you will hear from one of your field service peers, Greg Dykes, Manager of Technical Services at Davey Tree. Greg shares his success story on how to maintain an efficient and secure mobile field service operation from the network to the vehicles to the mobile devices. You will also hear from Alex Torkaman, Solutions Development Manager at Apple who will join Greg in sharing six keys steps to take your field services to the next level.

  • End-to-End Field Service Management, Managing A Service Business In Software
    End-to-End Field Service Management, Managing A Service Business In Software

    Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.

  • How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros
    How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros

    In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one.  For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip.  Enter a mobile communication platform.  Imagine sending a text or photo to the entire service team and getting your question answered in seconds!  It’s like the ‘Bat Phone’ for service.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • Field Service Lightning
    Field Service Lightning

    Deliver faster, smarter, more personalized service from the phone to the field on one platform with Field Service Lightning.

  • FieldOne Sky
    FieldOne Sky

    The Agile Platform for Intelligent Field Service Management enables companies to deliver world class customer experiences in the field while maximizing efficiency and minimizing costs. The platform incorporates state-of-the art routing and scheduling, advanced work process automation, flexible customer and partner communications capabilities, and robust reporting and business intelligence.

  • KORE Tablet And Managed Connectivity Solution
    KORE Tablet And Managed Connectivity Solution

    The KORE Complete Managed IoT Field Services Solutions.

  • mProdigy
    mProdigy

    mProdigy from B2M Solutions goes beyond traditional mobile device management to help companies proactively monitor, analyze and act on real-time information about their mission-critical mobile device deployments.

  • Astea Alliance: Mobile Field Service Software
    Astea Alliance: Mobile Field Service Software

    In today’s competitive market, you need to optimize your field service resources to reduce overhead, yet still find ways to continually improve service value and delivery and generate new revenue. Field service automation is key to accomplishing these strategic goals. Alliance Mobile helps you to do more with less, by making every service engineer your best — with a wealth of knowledge and experience in hand.

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