FEATURED THOUGHT LEADERSHIP
Change happens, this we all know. And when the pandemic hit, the Field Service industry felt the repercussions. Grocery store rushes meant more frequent refrigerator repair trips. Restaurants shutting down meant fewer trips to fix a fryer or stove.The pandemic is just one example of societal upheaval the Field Service industry may encounter. And, any time an event impacts the way society at large uses any equipment, our industry must adapt.
REAL-WORLD CASE STUDIES
Alfa Laval Drives Service Excellence With Remote Assistance
Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.
Esri Applications Used For Meeting Asset Management And Consent Decree Goals
In western Maryland, the City of Cumberland maintains more than 150 miles of water mains and 170 miles of sewer mains and provides service to 40,000 customers. Since 2001, the city has been operating under a consent decree with the US Environmental Protection Agency and the Maryland Department of the Environment to remediate combined sewer systems' overflows by separating the two systems, upgrading the wastewater system, and constructing a storage facility.
City Of Burnaby Pivots Parks GIS Team During COVID-19 Response
Fifteen minutes southeast of Vancouver, Canada, the suburban City of Burnaby is known for its rich trail systems and forested conservation areas. In a city of over 235,000, Burnaby has over 160 parks and trail systems.
Nucleus ROI Report: Facility Management
The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email that led to difficulties organizing at scale.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Field Service And Virtual Expertise
In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
Rugged Device Maker AINA Launches Instinctive Push-To-Talk App For Businesses And Individuals
AINA PTT, maker of the PTT Voice Responder, launched an instinctive walkie-talkie PTT application worldwide focusing on businesses and individuals. AINA Small Talk comes with an intuitive user-interface with the simplicity of a walkie talkie.
New Leaf Deploys CSG Field Service Management To Enhance Its Customer Experience
CSG today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers.
DSI's Contactless Solutions Help Supply Chains Keep Employees Safe & Productive
DSI, a leading provider of cloud-based inventory management solutions, announced today its touchless applications empower supply chain organizations to optimize inventory processes while helping to keep workers productive and safe by reducing person-to-person contact during COVID-19.
LaborChart Launches Mobile App Version Of Industry-Leading Workforce Management Software
LaborChart, the leading provider of construction workforce management software, has launched the LaborChart mobile app to give contractors more visibility, ease and transparency when managing their workforce in the digital age.
Trucker Tools Adds TVC Pro-Driver To Portfolio Of Services For Independent Truckers
Trucker Tools today announced a new partnership with TVC Pro-Driver that will provide access to legal representation and other services for independent truckers directly through the Trucker Tools Mobile Driver App.
FIELD SERVICE SOFTWARE SOLUTIONS
CSG Field Service Management Overview
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
A Platform For All Your Field Service Needs
Fast track your transformation into a best-in-class field service organization with OutSystems.