Digital connectivity has changed every aspect of the way consumers use and interact with products. The ability for devices to “talk” amongst each other, across platforms and functions, is becoming point-of-entry. Companies like Amazon are creating new revenue streams by enabling these kinds of conversations. Through products like the Amazon Dot, a refrigerator can proactively order more milk when the refrigerator detects that a consumer is starting to run low.
Superior needed help coordinating its field service dispatchers and mobile workers for more than 150 customers a day. Nucleus examined the cost vs. benefits in choosing Field Service Lightning to optimize its operations. See how they transformed business with case resolution time reduced from two weeks to 1.6 days — and achieved 157% ROI.
Fast Lean Smart (FLS) is helping to cut down travel and admin time for British Engineering Services, enabling field engineers to be more productive by up to 15% each day.
Over its 170-year history, Siemens has continually reinvented itself. One of its recent innovations is the eHighway, an electrified freight transport system that combines the efficiency of electric railroads with the flexibility of long-haul trucks.
MacDonald-Miller Facility Solutions makes buildings work better. The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimization services. Its new connected field service solution lets it know when a building’s system is using too much energy or about to fail and dispatches service technicians with the right information, tools, and parts needed to make a first-time fix.
Amano McGann modernizes its field service operations as it looks ahead to IoT.
The elimination of paper speeds invoicing from one week to essentially same day.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
When will today’s connected infrastructure result in the elimination of service appointments altogether?
Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask. There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.
We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?
MiX Telematics, a leading global provider of fleet and asset management solutions, is proud to announce that it has been selected by a large dairy company in Brazil to help address their safety, security, efficiency and compliance needs.
Second strategic investment in a week aimed at achieving leadership in the global Dynamics 365 business.
Trimble launched recently Contractor WorkZone, a simple construction business software and project management tool. Built specifically for smaller contractors and companies, Contractor WorkZone enables users to run their business as well as manage their jobs, teams and finances all from one easy-to-use mobile application running on Apple or Android mobile devices.
Fieldbit, a leading developer of a real-time augmented reality (AR) collaboration platform for field services, recently announced the launch of Fieldbit 5.0, the latest version of the company's proprietary field service application that enables enterprises to create, capture and efficiently share knowledge across entire organizations using smart glasses and smart phones. The innovative redesign enhances technician productivity and performance via a user-friendly and intuitive interface capable of being deployed across the web and on Android and Apple iOS devices.
Servicing an unexpected leaky pipe, faulty furnace or cable outage is the most stressful item on Americans’ holiday to-do lists--more so than getting holiday shopping done--for nearly three in four (73 percent) according to a national survey released recently from Verizon Connect.
In today’s competitive market, you need to optimize your field service resources to reduce overhead, yet still find ways to continually improve service value and delivery and generate new revenue. Field service automation is key to accomplishing these strategic goals. Alliance Mobile helps you to do more with less, by making every service engineer your best — with a wealth of knowledge and experience in hand.
For any business, the secret to delivering service efficiently lies in having the right number of skilled resources available whenever they are needed. Employing too many people can raise costs, while lowering employee efficiency and profitability. Employing too few can create a customer experience that is less than satisfactory.
If your field workers are like most others, one of their biggest challenges is staying productive while fighting through piles of paper. Instead of focusing on actual field work, they spend entirely too much time filling out paper forms and trying to submit them with outdated tools and processes.
Keeping track of your field resources has never been more important for the safety and security of your business. Thanks to the maturity of location-based service technologies, such as Global Positioning Systems (GPS), this is now a seamless activity.
Alliance Professional Services supports management of knowledge workers, such as those deployed by professional services organizations and internal service departments of large organizations. It simplifies project planning, automates deployment and tracking, improves coordination, and reduces operating and administrative costs.