Digital Transformation (DT) is coming of age. In the recent Digital Change Survey commissioned by IFS covering 750 professionals across a range of industries, 80% saw themselves as ‘enabled’, ‘enhanced’ or ‘optimized’ to leverage DT. Even more impressively, 89% said they had ‘advantageous’ or ‘adequate’ funding in place for digital projects—a clear acknowledgment that the time of disruptive technologies is here, and that the vast majority of firms are realizing that they need to invest. But why are businesses investing? Where do they see the big profits? And how successfully are they selling digital change throughout their organizations?
Companies like Holland that both manufacture a product and maintain field service or construction operations face unique business and information technology challenges, and have a very limited number of choices for comprehensive enterprise software. For Holland, the solution was IFS Applications, a comprehensive suite of enterprise software that enabled the business to grow.
With a dispersed workforce being managed across a multitude of projects worldwide,TH Hill found itself faced with a number of challenges in accounting for its resources’ time and activity. Prior to implementing IFS Field Service Management, every step in managing a resource from dispatch to reporting, to invoicing and billing of the customers, was a disparate process with no standard workflows or controls. As a result, the company had to replicate data across myriad homegrown databases. In addition, and because TH Hill has experienced strong growth rates over the last five years, these manual systems were not able to scale appropriately.
The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.
Never saying no to your customers is a sizeable undertaking for any enterprise, especially in a complex business like NEE’s. NEE, a distributor of energy-related equipment throughout Canada, implemented IFS Applications so that it could turn its challenges into profitable business opportunities, enter new business areas and expand its offering.
The first step in providing excellent service to customers is understanding their expectations.
Key advice for preparing the “office” of today’s deskless workers.
Deploying a new CRM and field service software solution has increased efficiency, improved the customer experience, and streamlined compliance.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Imagine a command center analyzing data from machines and automatically dispatching technicians when equipment needs service to prevent an outage. Machines, people and data working together to achieve real business outcomes. This is the vision of the future for industrialists and the intersection of modern field service and asset performance management lies at the heart of it.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
ONE20, the industry’s first free membership community built exclusively for professional truck drivers, has entered into an Enterprise Agreement with C.H. Robinson, a Fortune 500 leading third party logistics provider headquartered in Eden Prairie, Minn. that provides global transportation services and third-party logistics.
CSG Systems International, Inc., the trusted global partner to launch and monetize digital services, recently announced that it will expand and extend its agreement with Charter Communications through December 31, 2021.
Canadian software company Jobber has been identified as a top-ranked field service software product in SoftwareAdvice.com's prestigious "FrontRunners for Field Service" evaluation for 2017.
Astea International Inc., a global leader in service lifecycle management and mobility solutions, introduces the release of Astea Alliance™ Mobile Edge™. Designed based upon feedback from some of the world's leading service-driven companies and nearly four decades of industry experience, this new mobile application of Astea's full life cycle field service management platform Alliance, utilizes the latest in mobile development technology and design principles to help companies increase user adoption, boost technician productivity, improve service margins and contract profitability, and deliver a superior user experience.
Zebra Technologies Corporation, the market leader in rugged mobile computers, barcode scanners and barcode printers enhanced with software and services to enable real-time enterprise visibility, introduced the new ZT600 and ZT510 industrial printers designed to withstand the harshest environments while delivering superior print quality and uptime.
Deliver faster, smarter, more personalized service from the phone to the field on one platform with Field Service Lightning.
Astea Contact Center provides real-time access to a comprehensive view of all information required to support customers. Integrated, multi-channel inbound/outbound capabilities provide for unparalleled customer support, whether that means placing an order, updating records, making payments, receiving remote support, or scheduling a service call.
Your customers expect you to solve their problems quickly, and to get it right the first time. Your quickest path to greater customer loyalty is through delivering consistently great first-call resolutions.
With ETAdirect Enterprise, you can impose order and efficiency on these operations, while dramatically increasing workforce productivity and enhancing your customers’ experience.
Boost service revenue and profitability by gaining insight into your KPIs.