Field Service Software Resource Center
FEATURED THOUGHT LEADERSHIP
3 Ways Generative AI Will Reshape Customer Service
Generative AI models will change the game for customer service, helping companies operate more efficiently, develop more empathetic responses to customer requests, and resolve cases faster.
REAL-WORLD CASE STUDIES
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![Skedulo - Connexin case study]( "Case Study: Connexin Is Taking The UK’s ‘Smart Cities’ To The Next Level")
Case Study: Connexin Is Taking The UK’s ‘Smart Cities’ To The Next LevelWith Skedulo, Connexin is streamlining processes via automation, increasing connectedness between their office & field teams, and elevating their customer experience.
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![GettyImages-958981314 Electrician]( "Case Study: Edenor Selects The Best-Of Breed FSM Product")
Case Study: Edenor Selects The Best-Of Breed FSM ProductEdenor, the largest electricity distribution company in Argentina, selected the best-of-breed Field Service Management product by OverIT to transition smoothly from their existing end-of-life on-premise platform.
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![Kloudgin - ArborWorks]( "ArborWorks Success Story")
ArborWorks Success StoryArborWorks, a vegetation management firm, faced a core challenge in identifying a software partner that would bring their company into a fully digital environment, using field crews on mobile devices versus paper.
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![Salesforce - GE Appliances]( "How GE Appliances Drives Loyalty And Efficiency")
How GE Appliances Drives Loyalty And EfficiencyWith the power of automation, AI, and real-time data, you can bring efficiency to your frontline. See how GE Appliances use Salesforce Field Service to deflect truck rolls by 10%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
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![GettyImages-577947586 field contractors]( "Save Costs & Attract Great Workers With Contractor Management")
Save Costs & Attract Great Workers With Contractor ManagementSalesforce's Fatemeh Khatibloo and Kevin Rourke discuss some tips and tricks for how you can unlock increased visibility into your frontline workforce and how you can translate that visibility into cost savings.
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![Hitachi - Microsoft Low Code Technnology]( "Connecting Construction With Microsoft & Hitachi Solutions")
Connecting Construction With Microsoft & Hitachi SolutionsHitachi Solution Experts Mike Oster, Vice President of Construction, and Rob George, Industry Architect, showcase how you can modernize and integrate your operations, improve collaboration, and deliver safer working experiences for your teams.
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![IFS - Webinar]( "What You Can Learn From The State Of Service In 2022 To Prepare For 2023")
What You Can Learn From The State Of Service In 2022 To Prepare For 2023The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.
INDUSTRY NEWS
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OverIT Next-Gen FSM Platform 2023 Wave Two: When Our Customers Ask, We Deliver!5/30/2023
The Next-Gen FSM Platform 2023 Wave Two offers proven benefits in terms of support to both technicians in the field and dispatchers, managers, planners, and engineers.
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Orion Unveils AI-Powered Speech-To-Speech Translation For The Frontline Workforce5/24/2023
Orion Labs, Inc., the world’s first Voice AI Communications Platform for frontline enterprises, today released its Speech-to-Speech Translation (S2ST), available via our Push-to-Talk (PTT) 2.0 Platform.
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Laird Connectivity Brings Device Management Capabilities To Their Portfolio Of IoT Devices With Canvas™ Device Manager5/23/2023
Laird Connectivity, a global leader in wireless technology, today announced a major leap forward for effective management for their portfolio of IoT devices.
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Trimble Advances Reality Capture With The New X9 3D Laser Scanner5/23/2023
Trimble announced today the Trimble X9 3D laser scanning system, a new versatile reality capture solution for surveying, construction and engineering professionals.
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Samsung Introduces New Rugged Galaxy Tab Active 4 Pro For Businesses And Frontline Workers5/23/2023
Samsung introduces the Galaxy Tab Active4 Pro in Malaysia to meet the rigorous and shifting demands of businesses and frontline workers across multiple industries and verticals.
FIELD SERVICE SOFTWARE SOLUTIONS
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We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
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Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
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To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
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With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
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Digital work instructions for consistent paperless procedures.