FEATURED THOUGHT LEADERSHIP
Each year, Strategies For Growth (SFGSM) conducts a series of Benchmark and Custom Surveys among its outreach community of more than 20,000 global services professionals. Total responses for the 2019 Servitization Journey Benchmark Survey, conducted in June/July, 2019, are 174, and it is among this respondent base upon which the survey analysis is based.
REAL-WORLD CASE STUDIES
Drain-All Adds Field Service Management For More Accurate Invoicing, Improve Cash Flow and Profitability Through Automated Service-to-Cash Process
Drain-All has experienced considerable growth since the company’s founding in the early 1980’s. To continue that growth, management realized that the systems and processes used to run the business needed to be transformed, modernized, automated and streamlined. Multiple systems were in use for financials and work order management with zero integration.
Work Orders Dispatching And Augmented Collaboration At SCAMI
SACMI USA found that their processes for managing equipment maintenance and service assistance at plants in the USA can be improved. To provide support for their end customers, SACMI USA technicians would often have to travel long distances to provide on-site repair and/ or troubleshooting. The pandemic of 2020 caused even further challenges as technicians were limited in their travel due to global restrictions and travel bans. To ensure business continuity and efficiency, SACMI sought out a solution that would provide their end customers with support, while improving their internal processes of Work Orders. SACMI USA needed to customize the assignment of Work Orders to the appropriate technicians. In addition, the tool needed to take into consideration the service quote and manage the expense reports while mobilizing frontline workers. In order to solve this they collaborated with OverIT.
How 3D Systems Slashed Parts Costs & Decreased Repeat Visits
At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market, and drive new business models.
Thriving In The New Appointment Economy With AAA Carolinas
Scheduling appointments isn’t an innovative business strategy. But over the past year, appointments have taken on new importance as industries of every stripe strive to deliver safe and engaging digital-first experiences. Appointments not only help companies keep people safe, but also allow teams to spread out their workload throughout the day and offer customers convenience, control and predictability.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Key Findings From The 2022 State Of Deskless Work Survey: How To Better Retain And Enable Your Mobile Workforce
The past two years of distributed work and accelerated digital transformation have changed work for the better for knowledge workers who do their work from a desk. But what about the other 80% of the global workforce who is highly mobile and works in the field?
Activate Service Data: Aligning Teams, Customers, Equipment, And Processes
How can service data benefit entire organizations, their products, and customers? It’s all about strategically using data to meet evolving service needs and challenges around the globe, says Mike Ferraro, Werfen’s Worldwide Service Director. Learn how his team is using that data to help benchmark themselves against competitors and better manage the way they deploy their resources. Watch the on-demand session with Werfen, Copperberg, and Aquant to discover tools for leveraging non-traditional insights.
What Do Connected Products Really Mean?
Learn the key components of a connected product, and how to avoid common challenges.
Epson Introduces New Compact, Modern And Rugged Mobilink Portable Wireless Receipt Printers10/5/2022
To best meet the needs of portable, on-the-go point of sale environments, Epson is expanding its portfolio of Mobilink™ wireless receipt printers with three new printers – the Mobilink TM-P20II, Mobilink TM-P80II and Mobilink TM-P80II Plus.
RuggON Introduces The Powerful LUNA 3 8' Fully Rugged Tablet10/5/2022
RuggON, an international maker of ruggedized mobile solutions, today introduced its latest fully rugged tablet, the 8" LUNA 3. Featuring an eco-friendly design, it is the most powerful yet highly efficient model in its class.
Leica Geosystems Launches The Leica iCON Site Excavator, Bringing Machine Control To Compact Excavators10/4/2022
Leica Geosystems, part of Hexagon, today announced the launch of the new Leica iCON site excavator, a machine-control solution that enables compact excavators to carry out designs easily and accurately.
Persolvent Launches Project 2 Payment: NEW Field Service Management Software For Contractors And Small Businesses10/4/2022
Persolvent, a payment technology company that's been serving businesses of all kinds for over two decades, is bringing its small-business savvy, payment expertise, and software simplicity to the field services industry with the launch of Project 2 Payment.
SATO’s RAIN RFID System Generates 50 Percent Time Savings And Traceability For PT. Sigma Cipta Utama10/4/2022
SATO Group company PT. SATO Label Solutions (hereafter, SATO), together with local partner CV Dharmatech Indonesia, provided a RAIN RFID(1) tracking system for PT. Sigma Cipta Utama (hereafter, SCU) to streamline stocktaking and locating of documents stored in its warehouse.
FIELD SERVICE SOFTWARE SOLUTIONS
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
Digital work instructions for consistent paperless procedures.