FEATURED THOUGHT LEADERSHIP
Learn how AI-powered field service gives front-line teams the tools they need for greater efficiency, better customer experiences, and shared value.
REAL-WORLD CASE STUDIES
Training On-The-Job For Maintenance On Wind Turbines: A Case Study
Discover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
Scheduling Of Maintenance Activities On Critical Assets And Support Of Field Execution Through Mobile Work Instructions
Hera Group required a unified system for dispatchers to efficiently handle and schedule maintenance tasks across various utility assets, while also enabling field technicians to access work orders, view them on mobile devices, and complete maintenance activities using mobile forms.
Efficient Management Of Emergency Activities On The Move
With millions of citizens and numerous municipalities to serve, Hera Group sought an advanced solution to replace its old Field Service Management system and enable its technicians to efficiently handle emergencies, facility operations, and maintenance activities while on the go.
Optimization Of Appointments’ Booking For A Better Management Of Activities Of Single And Multi-Service Supplies
Hera Group faces challenges in managing and delivering services efficiently to millions of citizens and municipalities in Italy. To overcome these challenges, they sought a single integrated solution to manage appointments and optimize activities on gas, water, and electricity networks.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Lifecycle Management. Next-Level Service.
Explore how a comprehensive approach to service can be your business's secret weapon - helping ensure each instance of care is delivered quickly and effectively.
The Power Of End-To-End Lifecycle Management To Exceed Customer Expectations
Explore how a comprehensive approach to service can be your business's secret weapon, helping ensure each instance of care is delivered quickly and effectively.
Guided Workflows For Field Workers: How To Easily Create & Ensure User Adoption
In this webinar, you will learn why designing for user workflows is crucial for field service app experiences, explore how Resco enables seamless workflow and questionnaire creation for Dynamics 365 Field Service & Dataverse, and more.
OverIT Named A Leader In The IDC MarketScape For Worldwide Field Service Management Solutions For Utilities 2023-202411/28/2023
OverIT has been positioned as a Leader in the IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2023-2024 Vendor Assessment.
Introducing FieldOps, The Mobile Inspection App: Revolutionizing Management For Community Associations And HOAs11/22/2023
Enumerate, the leading provider of innovative solutions for management companies working with community associations and homeowners' associations (HOAs), is excited to announce the launch of Mobile Inspection App, FieldOps, giving managers the power of in-the-field inspection management.
Sera FSM Software Developers Make House Calls With Service Techs11/21/2023
Some people here were surprised to find more than one person showed up for their recent air conditioning and plumbing service calls.
Kyocera Launches Unlocked DuraSport 5G With UScellular: Rugged Reliability To Help You Work Hard, Play Harder, In Time For Holidays11/21/2023
Kyocera and UScellular launched the unlocked version of DuraSport 5G, a rugged MIL-STD-810H 5G Android 13 device in a sleek, slim form factor. Engineered to withstand drops, dirt, water immersion and the elements, Kyocera DuraSport 5G can be washed and sanitized to eliminate grit and grime from outdoor adventures or busy day-to-day activities.
TruckLogics Announces New AI Fleet Intelligence Feature, Empowering Fleets With Timely And Accurate Automated Daily Reporting11/20/2023
TruckLogics, a specialized fleet management software in the trucking space, has announced the rollout of its new AI-based fleet intelligence and reporting functionality.
FIELD SERVICE SOFTWARE SOLUTIONS
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
Digital work instructions for consistent paperless procedures.