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FEATURED THOUGHT LEADERSHIP

AWE Show Report: Inching Closer To Reality
AWE Show Report: Inching Closer To Reality

The 2019 Augmented Wearables Expo (AWE) took place in sunny Santa Clara, Calif. This year’s AWE 2019 featured a large “play area” dedicated to entertainment-oriented use cases. With more than 7,000 attendees, 250 exhibitors, and 300 speakers, AWE pulled in a large crowd over its three-day run. AWE is primarily oriented toward smart glasses hardware and software, though other forms of novel interfaces are included. Smart suits and smart fabrics, including innovative applications of haptic technology, have their place in the conference, expanding the scope of “solutions” on display.

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REAL-WORLD CASE STUDIES

  • Pesado Goes Mobile, Saves Big.
    Pesado Goes Mobile, Saves Big.

    Psado's administrative side of the business also racked up high costs and collected field data was vulnerable to inaccuracies. To tighten its business processes, Pesado equipped its field techs with a mobile form solution on iOS devices. 

  • Instron Turns Services From A Cost Center Into A Profit Center With FSM Solution

    When customers such as US Steel, GM, Ford and Becton Dickinson rely on you for service, it’s pivotal to have the most dynamic and comprehensive field service management (FSM) software on the market. As a pioneer manufacturer of universal testing equipment, Instron was tasked to turn services from a cost center into a profit center and increase profitability without additional overhead.

  • Terminal Giant Vopak Mobilizes Workforce, Increases Employee Efficiency By 50% With Low-code Platform
    Terminal Giant Vopak Mobilizes Workforce, Increases Employee Efficiency By 50% With Low-code Platform

    At Vopak, one of the world’s largest tank terminal operators for the oil and gas industry, a real cloud revolution is underway. In a nutshell: exit the less flexible JD Edwards ERP system and enter all the benefits of standardized SaaS and customized PaaS. The company is using OutSystems to build large mission-critical applications to support their core processes, enabling the company to mobilize their workforce and use real-time insights in logistics and driving a productivity increase in the terminal.

  • Las Vegas Wins Big With A Mobile Inspector App In Just Three Months
    Las Vegas Wins Big With A Mobile Inspector App In Just Three Months

    The City of Las Vegas wanted to rapidly develop user-centric applications for its citizens and staff in order to stay competitive. The first proof of concept: a new building inspection app. The city started by restructuring and modernizing its back-end ecosystem, but needed to choose the right rapid front-end delivery platform to deliver its value to users. OutSystems enabled the city to develop the first app in just six sprints over 12 weeks, kickstarting a mission to improve all kinds of services for 600,000+ citizens.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

  • Cultivating A Better Customer Experience

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

A Second Chance At Field Service Success

Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.

Q&A: PCM Leverages Technology To Create A Compelling Customer Experience

Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

The Gold Mine Of Data Supplied By Field Techs

What is it really like to be a customer of your firm? Ask your technicians.

Era Of Change For Field Service Management

More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

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FIELD TECHNOLOGIES WEBINARS

  • Best Practices For AI In Self-Service: Empowering Customers And Service Agents
    Best Practices For AI In Self-Service: Empowering Customers And Service Agents

    Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • ClickSoftware ClickWorkOrder
    ClickSoftware ClickWorkOrder

    One of the keys to delivering great service is making sure your field resources know how much work they need to do. It sounds simple, but work orders are rarely identical. They vary widely in terms of service level, customer entitlement, location and duration.

  • Analytics
    Analytics

    Detailed form analytics are critical to your business.

  • ETAdirect Enterprise
    ETAdirect Enterprise

    With ETAdirect Enterprise, you can impose order and efficiency on these operations, while dramatically increasing workforce productivity and enhancing your customers’ experience.

  • Contractor Management
    Contractor Management

    ServicePower’s Contractor Management solution drives value for both clients and their extended contractor networks by aggregating large volumes of work for contractors, while ensuring clients can deliver a consistent service experience to customers.

  • Vuforia Industrial Augmented Reality
    Vuforia Industrial Augmented Reality

    Innovate With Industrial Augmented Reality. Industrial AR connects users across digital and physical worlds. With Vuforia, you can change more than just products, operations and services—you’ll transform your business.

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INDUSTRY EVENTS

Field Service Asia November 12 - 14, 2019
Amara Sanctuary Resort Sentosa
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