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FEATURED THOUGHT LEADERSHIP

Realizing The Digital Potential: New Survey Shows Top Priorities For Digital Transformation
Realizing The Digital Potential: New Survey Shows Top Priorities For Digital Transformation

Digital Transformation (DT) is coming of age. In the recent Digital Change Survey commissioned by IFS covering 750 professionals across a range of industries, 80% saw themselves as ‘enabled’, ‘enhanced’ or ‘optimized’ to leverage DT. Even more impressively, 89% said they had ‘advantageous’ or ‘adequate’ funding in place for digital projects—a clear acknowledgment that the time of disruptive technologies is here, and that the vast majority of firms are realizing that they need to invest. But why are businesses investing? Where do they see the big profits? And how successfully are they selling digital change throughout their organizations?

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REAL-WORLD CASE STUDIES

  • Enterprise Software Suite Helps Holland Company Become Lean And Agile To Profit From Growth
    Enterprise Software Suite Helps Holland Company Become Lean And Agile To Profit From Growth

    Companies like Holland that both manufacture a product and maintain field service or construction operations face unique business and information technology challenges, and have a very limited number of choices for comprehensive enterprise software. For Holland, the solution was IFS Applications, a comprehensive suite of enterprise software that enabled the business to grow.

  • TH Hill Gets The Big Picture With Field Service Management Solution
    TH Hill Gets The Big Picture With Field Service Management Solution

    With a dispersed workforce being managed across a multitude of projects worldwide,TH Hill found itself faced with a number of challenges in accounting for its resources’ time and activity. Prior to implementing IFS Field Service Management, every step in managing a resource from dispatch to reporting, to invoicing and billing of the customers, was a disparate process with no standard workflows or controls. As a result, the company had to replicate data across myriad homegrown databases. In addition, and because TH Hill has experienced strong growth rates over the last five years, these manual systems were not able to scale appropriately.

  • How To Scale To Meet The Demand Of Rapid Field Service Growth
    How To Scale To Meet The Demand Of Rapid Field Service Growth

    The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.

  • NEE Enhances Customer Service And Reduces Inventory Loss By 97%
    NEE Enhances Customer Service And Reduces Inventory Loss By 97%

    Never saying no to your customers is a sizeable undertaking for any enterprise, especially in a complex business like NEE’s. NEE, a distributor of energy-related equipment throughout Canada, implemented IFS Applications so that it could turn its challenges into profitable business opportunities, enter new business areas and expand its offering.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Maximizing The Productivity Of Today’s Mobile Office

Key advice for preparing the “office” of today’s deskless workers.

Principal Standardizes Communications To Improve Customer Experience

Deploying a new CRM and field service software solution has increased efficiency, improved the customer experience, and streamlined compliance.

Key Factors Driving Revenue Growth In Field Service

Best practices for selling extended warranty and/or extended service programs are shared.

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FIELD TECHNOLOGIES WEBINARS

  • Using APM And Field Service Management To Achieve Business Outcomes
    Using APM And Field Service Management To Achieve Business Outcomes

    Imagine a command center analyzing data from machines and automatically dispatching technicians when equipment needs service to prevent an outage. Machines, people and data working together to achieve real business outcomes. This is the vision of the future for industrialists and the intersection of modern field service and asset performance management lies at the heart of it.

  • Modernizing Field Service: How To Improve First-Time Fix Through Interactive Video

    The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.

  • How A Secure Enterprise Communication Strategy Can Impact Business Performance
    How A Secure Enterprise Communication Strategy Can Impact Business Performance

    “Everybody at my company communicates perfectly”. Said no one, EVER.  Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • Field Service Lightning
    Field Service Lightning

    Deliver faster, smarter, more personalized service from the phone to the field on one platform with Field Service Lightning.

  • Astea Alliance: Contact Center
    Astea Alliance: Contact Center

    Astea Contact Center provides real-time access to a comprehensive view of all information required to support customers. Integrated, multi-channel inbound/outbound capabilities provide for unparalleled customer support, whether that means placing an order, updating records, making payments, receiving remote support, or scheduling a service call.

  • Infor SyteLine Field Service
    Infor SyteLine Field Service

    Your customers expect you to solve their problems quickly, and to get it right the first time. Your quickest path to greater customer loyalty is through delivering consistently great first-call resolutions.

  • ETAdirect Enterprise
    ETAdirect Enterprise

    With ETAdirect Enterprise, you can impose order and efficiency on these operations, while dramatically increasing workforce productivity and enhancing your customers’ experience.

  • ServiceMax Reporting & Service Performance Metrics
    ServiceMax Reporting & Service Performance Metrics

    Boost service revenue and profitability by gaining insight into your KPIs.

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INDUSTRY EVENTS

GSMA Mobile World Congress Americas September 12 - 14, 2017
San Francisco, CA
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