FEATURED THOUGHT LEADERSHIP
With climate change increasing the risk and severity of droughts in the UK and high energy costs forecast to continue into 2023 and beyond, the need for customers to understand and take control of their water and energy consumption has never been greater.
REAL-WORLD CASE STUDIES
Remote Assistance To Field Workers, Leveraging Augmented Reality And Fostering Innovation
Naturgy's partnership with OverIT has provided support to its maintenance staff working in the field, allowing them to cooperate with back-office experts and leverage Augmented Reality and collaboration features.
Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
AIRe Link. Real-World Examples Based On Konica Minolta Remote Support Tools Usage.
Throughout 2021, the printer company Konica Minolta added AIRe Link as part of their remote-by-default strategy. As a result, Konica Minolta was able to test the remote visual support tools to see how it impacted their overall ability to support customers. This article will go through the benefits Konica Minolta noticed, in addition to highlighting use cases in which AIRe Link worked well to support both technicians and customers.
Use Visual Remote Assistant To Optimize Field Service Operation
See how ADT reduced costs and decreased truck rolls with Service Cloud.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
What You Can Learn From The State Of Service In 2022 To Prepare For 2023
The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.
The Augmented Reality Playbook: How Xerox Aligns Use Cases, Teams, And KPIs To Deliver Differentiated Field Service
Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey.
Key Findings From The 2022 State Of Deskless Work Survey: How To Better Retain And Enable Your Mobile Workforce
The past two years of distributed work and accelerated digital transformation have changed work for the better for knowledge workers who do their work from a desk. But what about the other 80% of the global workforce who is highly mobile and works in the field?
OverIT Next-Gen FSM Platform 2023 Wave One2/1/2023
OverIT announced the first release of the year. The Next-Gen FSM Platform 2023 Wave One accommodates customers’ needs helping them expand FSM and LAM features in scheduling & dispatching and mobile empowerment areas, and becomes even more strongly oriented to integrability, extensibility, and configurability.
Lexicon Tech Solutions LE45 Handheld Computer Awarded Google Mobile Service (GMS) Certification2/1/2023
Lexicon Tech Solutions, a 25-year leader in maintenance and repair services for rugged mobile computers, barcode scanners, and label printers is pleased to announce that the company's mobile computer, the LE45, has been awarded Google Mobile Services (GMS) certification.
OneRail Leverages Trimble Technology To Enhance Last Mile Logistics1/31/2023
Trimble and OneRail, an Orlando-based transportation technology startup focusing on last mile logistics and visibility solutions, today announced the integration of Trimble Maps technology as part of OneRail's delivery platform to enhance last mile logistics.
Jungo Launches New Vudrive Cloud-Based Platform For Fleets1/31/2023
Jungo, a global supplier of in-cabin sensing AI software, and one of the leading companies in the DMS industry, launches a new platform for VuDrive, a camera-based driver monitoring solution.
theEMPLOYEEapp Upgrades Intranet Platform For Enhanced Employee Communications1/31/2023
theEMPLOYEEapp, provider of award-winning mobile applications designed for engaging with frontline workers, today announced the relaunch of its Intranet platform for communications.
FIELD SERVICE SOFTWARE SOLUTIONS
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
Digital work instructions for consistent paperless procedures.