Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

5 Steps To Successful Servitization
5 Steps To Successful Servitization

Servitization is one logical step in the transformative journey of how companies work with customers and generate revenue. In the not-too-distant past, a manufacturing company likely focused on the sale of its products -- say, an industrial-strength drill -- as a standalone offering. Service contracts represented a cost to the company. When products failed, it was considered too expensive for a product-focused company to service its own equipment. Companies allowed third-party vendors to provide the service contracts; while the companies generated revenue solely from the products themselves.

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REAL-WORLD CASE STUDIES

  • Gulfport Energy Saves Time and Money With New Field Data Collection Apps
    Gulfport Energy Saves Time and Money With New Field Data Collection Apps

    Gulfport Energy is an independent oil and natural gas exploration and production company, headquartered in Oklahoma City, Oklahoma. To best serve its shareholders, the company is using technology to reduce costs while the market is tight and prepare for the inevitable rebound. Gulfport puts geographic information system (GIS) technology at the core of many critical activities and operations conducted in the office and the field.

  • Using Mobile-Based Surveys For Storm Damage Assessment
    Using Mobile-Based Surveys For Storm Damage Assessment

    When a series of storms rolled through Harrison County, West Virginia, one Sunday evening, it left substantial wind damage in its wake. As the storms battered his region, Paul Bump, director of Harrison County Emergency Services, started contemplating a plan of action.

  • The Route To More Efficient Inspections
    The Route To More Efficient Inspections

    Every morning, six inspectors leave their homes in Pima County, Arizona, to visit anywhere between five and sixteen houses or buildings. Before they go, each inspector downloads a route that’s been strategically designed to account for the time it will take to drive to the site and perform the inspection.

  • Utilities Kingston Manages Meter Inspections And Replacements With GIS Solution
    Utilities Kingston Manages Meter Inspections And Replacements With GIS Solution

    As  part  of  its  unique  multiutility  model—delivering water, wastewater, gas, and electricity services—Utilities Kingston provides safe and reliable gas services to nearly 15,000 customers in Kingston, Ontario, Canada. The company routinely inspects customer appliances and replaces gas meters.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Your 9-Point Trade Contractor Field Service Software Checklist

Let field service technology help you provide best-in-class service to your customers.

Will Apple’s ARKit Advance Field Service AR Deployments?

New APIs will make the development of AR (augmented reality) apps easier.

Field Automation Fuels Growth

This housing development company expects a net $1 million benefit from the investment in a field automation solution.

Markem-Imaje’s Quest For Service Standardization

Markem-Imaje just completed a field service overhaul in order to improve efficiency, create additional revenue, and provide a better customer experience.

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FIELD TECHNOLOGIES WEBINARS

  • 3 Mistakes Field Service Organizations Make When Going Mobile And How To Avoid Them

    Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.

  • Looking Ahead: A Peak Into The Biggest Mobile Workforce Transformation Trends For 2018
    Looking Ahead: A Peak Into The Biggest Mobile Workforce Transformation Trends For 2018

    During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies. But today, service organizations must look to the field in order to empower their field service technicians. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and offers instant access to information.

  • Checklist For Maximizing Your ELD Solution
    Checklist For Maximizing Your ELD Solution

    The implementation of an ELD solution may seem like a daunting task for many carriers, understanding that the time, money, and resources required to deploy this technology can be intimidating.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • Microsoft Dynamics Onsite Service
    Microsoft Dynamics Onsite Service

    The service capabilities for Microsoft Dynamics CRM empower companies to deliver end-to-end, self, assisted, and onsite service.

  • Astea Alliance: Sales
    Astea Alliance: Sales

    Alliance Sales consolidates and streamlines the selling of equipment and services, from quote generation through order processing, at all points of customer contact, including outside sales, inside sales, contact center sales, and field service sales.

  • Esri ArcGIS Apps for the Field
    Esri ArcGIS Apps for the Field

    ArcGIS field apps help you use the power of location to improve coordination and achieve operational efficiencies in field workforce activities. Reduce or even replace your reliance on paper. Ensure that everyone, in the field and the office, uses the same authoritative data so you can reduce errors, boost productivity, and save money.

  • ServiceMobility
    ServiceMobility

    Equip your field technicians to provide wow worthy customer service while increasing first-time fix rate and response times with ServiceMobility, ServicePower’s complete mobile solution for field service organizations

  • IFS Field Service Management
    IFS Field Service Management

    Complete service management for product and service-based businesses.

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INDUSTRY EVENTS

Field Service 2017 December 6 - 8, 2017
IoT Evolution Expo January 22 - 25, 2018
Orlando, FL
Industry of Things World USA 2018 March 8 - 9, 2018
San Diego, CA
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