As a field engineer, new system installations were a large part of my job and a task not to be taken lightly as the sales process concluded. I learned that pre-installation was not only an “event” with the customer but also really the beginning of the customer relationship. As field service leaders know, the objective is to leverage a single product sale transaction to develop a customer partnership that yields both after-market revenue as well as additional product revenue, referrals, and perhaps even R&D cooperation.
RJS Pest Management has decreased the time spent dispatching field technicians by 81 percent since adopting a new field service management system.
Inside Look: Halliburton’s Implementation Of An End To End Solution
We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.
Three practical solutions for the labor shortage problem
BUNN has innovated service delivery with technologies including field service management, IoT, and AR.
Editor-In-Chief Sarah Nicastro talks one-on-one with Robb Origer of DISH about how field service hiring practices have evolved with the industry.
Have you considered a formal service quality program?
The pressure to innovate can feel overwhelming, but it doesn’t have to be.
In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.
How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
ProntoForms Corporation (TSXV:PFM), a global leader in smart mobile forms for enterprise, today announced it has launched ProntoForms on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
ClickSoftware, the leading provider of field service management software, today announced it will be exhibiting at the World Gas Conference. The conference will take place June 25 to June 29, 2018 at Walter E. Washington Convention Center in Washington, D.C.
Xplore Technologies Corp. (NASDAQ:XPLR) today unveiled an industry-first rugged mobility platform that gives customers a choice of three different 10.1” Windows® 10-based mobile computer form factors that are all compatible with a single, shared accessory set.
Getac today announced that Nestlé Wagner GmbH has selected the Getac A140 fully rugged tablet to digitize workflows and optimize productivity at its headquarters in Nonnweiler, Germany.
Repsly, Inc., a SaaS company changing the way sales and marketing teams do work in the field, and AC² Group, the leading supply chain software solutions provider in Asia, announced a partnership to help companies in the Asia Pacific region with field-based teams improve their businesses.
Alliance Links provide the framework to exchange data and integrate Astea Alliance processes with a wide range of applications – such as for coordinating Alliance Logistics service parts inventory with ERP inventory, connecting remote equipment monitoring to Alliance Contact Center, and interfacing Alliance Mobile applications to wireless data transmission services.
Keeping track of your field resources has never been more important for the safety and security of your business. Thanks to the maturity of location-based service technologies, such as Global Positioning Systems (GPS), this is now a seamless activity.
The Swyft Platform for Enterprise is a suite of applications that help enterprises pull and push data from various business applications to eliminate redundant data entry and reduce the time necessary to complete important business processes.
ViryaNet G4 Smart Meter is a pre-packaged vertical-specific solution, geared towards utility companies trying to improve their field service meter-related business processes.
Use equipment data to remotely prioritize, triage, and correct.