Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

How Technology Will Help Field Service Managers Be Successful

Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer satisfaction without impacting quality and safety. Some companies use up the budget to add more field technicians and expand large-scale operations. Others assign more work to field staff and require them to work harder and faster. However, the wisest field service managers take advantage of available technology and a hybrid workforce model to satisfy customers, employees and corporate directives.

• The State Of Field Service In The Connected World
• 10 Ways To Optimize Efficiency In The Field Service Industry
• How Do Home Warranty Administrators Maximize Customer Satisfaction And Profitability?

• Easing The Growing Pains Of Rapid Growth
• Utilizing Dynamic Scheduling In A Predictive Maintenance World
• Discover Why Field Service Companies Are Moving To Servitization Business Models

REAL-WORLD CASE STUDIES

• How To Scale To Meet The Demand Of Rapid Field Service Growth

  The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.

• NEE Enhances Customer Service And Reduces Inventory Loss By 97%

  Never saying no to your customers is a sizeable undertaking for any enterprise, especially in a complex business like NEE’s. NEE, a distributor of energy-related equipment throughout Canada, implemented IFS Applications so that it could turn its challenges into profitable business opportunities, enter new business areas and expand its offering.

• Ainsworth Is Prepared For Current And Future Successes With FSM Solution

  In business since 1933, Ainsworth uses best-of-breed technologies to provide the most efficient service/products possible with the best return on investment. Experienced in servicing all makes and models of equipment, Ainsworth ensures the customer’s interests are serviced first. IFS Field Service Management (FSM) has helped Ainsworth succeed by providing a flexible solution to manage the service needs of its client base.

• Field Service Management Solution Helps Associa Standardizes Processes To Better Prepare For Future Growth

  Property management company Associa has leveraged cloud technology to improve efficiency and work order management for its mobile service force. By implementing IFS Field Service Management (FSM) solution, Associa was able to accomplish...

• IFS Field Service Management Enables Spencer Technologies For Success
• BioTek Instruments Accelerates Field Operations With Mobile Communication Platform
• Learn How Ericsson Protects Field Service Engineers Working Alone And Out Of Hours

FIELD TECHNOLOGIES MAGAZINE ARTICLES

• Key Factors Driving Revenue Growth In Field Service

  Best practices for selling extended warranty and/or extended service programs are shared.

FIELD TECHNOLOGIES WEBINARS

• Modernizing Field Service: How To Improve First-Time Fix Through Interactive Video

  The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.

• How A Secure Enterprise Communication Strategy Can Impact Business Performance

  “Everybody at my company communicates perfectly”. Said no one, EVER.  Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.

• Avoid The 3 Biggest Tablet Deployment Mistakes

  The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.