FEATURED THOUGHT LEADERSHIP
For most businesses, rolling out new technology can not only be a daunting task, but one met with considerable resistance. One technology that often brings opposition is field service management (FSM) software. Specifically, FSM that uses global positioning systems (GPS) to confirm the location and activity of sales and other field representatives.
REAL-WORLD CASE STUDIES
Business Management Software Greatly Improves Accuracy And Provides The Tools Needed To Compete
As a veteran of the two-way radio business with close to 20 years of industry experience, Marty Bleck knows what it takes to run a successful two-way dealership. Back in 2014, he also knew that General Communications, the company where he has served as national sales director and system administrator since 2009, needed to upgrade someof its key business resources.
The Security Center - The ROI Of ERP
Hear from e-automate users, The Security Center, on how integrated ERP has provided them greater insight into their operations, so they can better manage their techs, work orders, and inventory!
Stay On Top Of Your Business With An Integrated ERP Solution
Integrate the critical functions of your business. With e-automate, you don't have to rely on your team to manually generate reports. All your important business information is available at your fingertips so you can easily manage all areas of your operation.
NSC Global Wins More Deals With Alliance Enterprise
As your field service organization becomes more complex, are you challenged with integration gaps between your software systems? Are you able to optimize technician schedules across different worker types, skill sets, product lines and customer SLAs? Are you struggling to leverage contingent workers? Most importantly, has your FSM platform helped you win new deals? Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Skedulo Expands Partner Ecosystem By Aligning With Market Leaders Kronos, Zendesk
Skedulo announced today the continued expansion of its partner ecosystem, introducing separate technology partnerships with Kronos Incorporated and Zendesk, both well-respected market leaders, to further accelerate digital transformation at organizations of all sizes and drive the future of mobile workforce management.
Nrby, A Location Intelligence Platform, Plans To Attend NCTC's Winter Educational Conference
Nrby, a location intelligence platform that is revolutionizing how field service, operations, and customer service teams operate, will be attending NCTC's Winter Educational Conference.
Zubie Partners With AutoMap For Dealer Loaner Fleet Tracking Solution
Zubie, a leading connected-car platform and telematics data insights provider, announced a new integration partnership with AutoMap, the leading inventory tracking and audit solution for dealerships to launch its new product, AutoMap Pro™, which will add the capability of off-lot tracking for dealership loaner fleets.
Juniper Systems Limited Launches Mesa 3 Rugged Tablet Now Running Android
Today Juniper Systems Limited, a manufacturer of rugged computers, announced the release of its new Mesa® 3 Rugged Tablet running on the Android™ operating system with Google Mobile Services.
Entrust Datacard Simplifies High-Assurance Authentication With Next Generation Passwordless Workforce Login And Fully Digital Customer Identity Proofing
Entrust Datacard, a leading provider of trusted identity and secure issuance technology solutions, today announced two new high-assurance offerings for the company’s unified authentication management platform: Passwordless Single Sign On (SSO) Authentication to improve workforce security and productivity, and Identity Proofing with fully digital identity verification for accelerated customer acquisition and onboarding.
FIELD SERVICE SOFTWARE SOLUTIONS
Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
A Platform For All Your Field Service Needs
Fast track your transformation into a best-in-class field service organization with OutSystems.
ISAC (Intelligent Service Automation And Control)
Rethinking Field Service
Automate more tasks with our flexible, configurable AI platform