Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

IFS Has Your Service Organization Already Embarked On Its Servitization Journey

Each year, Strategies For Growth (SFGSM) conducts a series of Benchmark and Custom Surveys among its outreach community of more than 20,000 global services professionals. Total responses for the 2019 Servitization Journey Benchmark Survey, conducted in June/July, 2019, are 174, and it is among this respondent base upon which the survey analysis is based. 

REAL-WORLD CASE STUDIES

  • Drain-All Adds Field Service Management For More Accurate Invoicing, Improve Cash Flow and Profitability Through Automated Service-to-Cash Process

    Drain-All has experienced considerable growth since the company’s founding in the early 1980’s. To continue that growth, management realized that the systems and processes used to run the business needed to be transformed, modernized, automated and streamlined. Multiple systems were in use for financials and work order management with zero integration.

  • Work Orders Dispatching And Augmented Collaboration At SCAMI

    SACMI USA found that their processes for managing equipment maintenance and service assistance at plants in the USA can be improved. To provide support for their end customers, SACMI USA technicians would often have to travel long distances to provide on-site repair and/ or troubleshooting. The pandemic of 2020 caused even further challenges as technicians were limited in their travel due to global restrictions and travel bans. To ensure business continuity and efficiency, SACMI sought out a solution that would provide their end customers with support, while improving their internal processes of Work Orders. SACMI USA needed to customize the assignment of Work Orders to the appropriate technicians. In addition, the tool needed to take into consideration the service quote and manage the expense reports while mobilizing frontline workers. In order to solve this they collaborated with OverIT. 

  • How 3D Systems Slashed Parts Costs & Decreased Repeat Visits

    At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market, and drive new business models.

  • Thriving In The New Appointment Economy With AAA Carolinas

    Scheduling appointments isn’t an innovative business strategy. But over the past year, appointments have taken on new importance as industries of every stripe strive to deliver safe and engaging digital-first experiences. Appointments not only help companies keep people safe, but also allow teams to spread out their workload throughout the day and offer customers convenience, control and predictability.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

A Clearer View Of Customer Data

Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

Does Technology Enable Or Delay Transformation?

The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

Grocer Rings Up Field Service Improvements

Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.

FIELD TECHNOLOGIES WEBINARS

INDUSTRY NEWS

FIELD SERVICE SOFTWARE SOLUTIONS

  • We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.

  • Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.

  • To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.

  • With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field. 

  • Digital work instructions for consistent paperless procedures.

INDUSTRY EVENTS