Field Service Software Resource Center
FEATURED THOUGHT LEADERSHIP
Utilizing AR To Support A Densely Populated Install Based
Field Service Organizations (FSOs) face many challenges in supporting a densely populated install based. Augmented Reality (AR) is an optimal tool that provides various solutions to face these challenges. When you have a densely populated installed base, you will have unique struggles. AR provides critical support needed to ensure successful outcomes no matter what issues arise. Here are a few areas where AR optimizes positive results...
REAL-WORLD CASE STUDIES
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Next-Gen FSM Platform In Action From Scheduling To Remote Support
SACMI is a recognized world leader in the design, manufacture, and marketing of machines and systems for the ceramics, plastics, beverage packaging, and food processing industries. SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR collaboration features while utilizing head-mounted tablets. SACMI connects their experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.
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![Scheidt & Bachmann_Logo_600dpi-scaled]( "How To Drive Service And Innovation?")
How To Drive Service And Innovation?Parking solution provider, Scheidt & Bachmann, achieves operational excellence with harmonized service management from ServiceNow.
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![logo_sit_d]( "AR & Knowledge Management: Real-Time Information For All Technicians, Wherever They Are")
AR & Knowledge Management: Real-Time Information For All Technicians, Wherever They AreSIT is divided into two divisions: SIT - Heating and MeteRSit - Smart Gas Metering, with more than 2,000 employees and representative and sales offices located in Europe, America, Asia and Oceania. Their commitment is to create smart solutions for climate control and consumption measurement for a more sustainable world. SIT has chosen our solution for providing real-time support to technicians and for enabling knowledge sharing to pass on crucial skills from experienced technicians to new-joiners. Thanks to our solution SIT is able to guarantee safety standards, reduce travel costs, and increase productivity.
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![768x432-form-conf-svc-idc-utlity]( "Ameren Upgrades Field Service Operations With A Cloud-Based System")
Ameren Upgrades Field Service Operations With A Cloud-Based SystemSee what IDC researchers have to report on the topic. Find out why Ameren chose Salesforce to digitize its field service operations.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
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![GettyImages-1300754555-connectivity-communication-network]( "What Do Connected Products Really Mean?")
What Do Connected Products Really Mean?Learn the key components of a connected product, and how to avoid common challenges.
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![World Technology]( "Building A World-Class Service Organization")
Building A World-Class Service OrganizationWatch this Q&A with Microsoft for expert insights on how to deliver service excellence.
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![business strategy concept-iStock-1258522766]( "How To Build Value With The Right Product As A Service Strategy")
How To Build Value With The Right Product As A Service StrategyLearn the building blocks needed for building a PaaS model that delivers value.
INDUSTRY NEWS
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Rokid Displays Its Well-Rounded AR Enterprise Solution And Awardwinning AR Glasses At AWE 20225/19/2022
AWE, a leading extended reality (XR) community complemented with a series of worldwide events focused on the business of augmented reality (AR)and the Metaverse is coming. Rokid, the world's leading augmented reality (AR) company, announced that we will showcase the global-leading AR enterprise solution and a full line of AR glasses, including Rokid X-Craft, glass 2, and Air Pro at booth #713 at AWE 2022 from Jun.1-3 in Santa Clara, CA.
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Samsara And Whip Around Partner To Reduce Fleet Emissions And Improve Fuel Efficiency5/17/2022
Samsara is the pioneer of the Connected Operations Cloud, which enables businesses to harness IoT (Internet of Things) data from vehicles, equipment, and warehouses to develop actionable insights and improve operations.
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Transport For NSW Selects Alvaria Workforce Engagement Management Suite For Back-Office And Agent Improvement Tools And Mobile Schedule Management5/17/2022
The leaders in the development of safe, integrated and efficient transport systems for the people of New South Wales, Transport for NSW has selected Alvaria WEM Suite, provided by Alvaria channel partner Call Design.
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UiPath Partners With Adobe To Automate End-To-End Digital Document Processes And Workflows5/17/2022
UiPath, a leading enterprise automation software company, today announced it has integrated its automation platform with digital document generation and e-signature capabilities from Adobe.
FIELD SERVICE SOFTWARE SOLUTIONS
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![CSG]( "CSG Field Service Management Overview")
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
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![dista-field]( "Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce")
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
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![ECI e-automate]( "ECI e-automate")
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
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![Industrial Servitization And Field Service Technology Study]( "ECI MobileTech")
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
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![digital-work]( "Onsight Flow")
Digital work instructions for consistent paperless procedures.
