In today’s economy, businesses are always searching for another way to reduce expenses, eliminate excess, and increase efficiencies across processes. Furthermore, today’s advanced technology has allotted these businesses even more avenues to achieve these benchmarks. Digital documents, email communication, and cloud storage has become more accessible and secure for even the smallest of businesses.
KHAFRA Operation Services, a Georgia corporation, is a full-service contract operations firm offering numerous operation services for both public and private sector clients. Since incorporating in 2004, KHAFRA has grown to 33 employees delivering expert operation services to municipal, state and federal clients for infrastructure solutions, deployment services, facility management and project management. Beyond serving the needs of its clients, a significant segment of KHAFRA’s business consists of large-scale deployment, installation and inspection of water meters including Mobile Meter Management and meter automation. To be competitive, KHAFRA must be able to install meters faster and cheaper than their competition, while also delivering 100 percent accuracy and reliability in the field.
When the Oklahoma Highway Patrol (OHP) joined the search for a man suspected of killing a sheriff’s deputy earlier this year, the law enforcement agency used ArcGIS Online and Workforce for ArcGIS to properly position more than 100 troopers as the dragnet tightened.
Pon Equipment & Power Power B.V. (Pon Cat), the official Caterpillar dealer in the Netherlands, Norway, Sweden, and Denmark, needed to improve their service scheduling and dispatching process and increase the available hours of their technicians, who provide heavy equipment maintenance and repair services to customers in four countries.
Gulfport Energy is an independent oil and natural gas exploration and production company, headquartered in Oklahoma City, Oklahoma. To best serve its shareholders, the company is using technology to reduce costs while the market is tight and to prepare for the inevitable rebound. Gulfport puts geographic information system (GIS) technology at the core of many critical activities and operations conducted in the office and the field.
Field service is riper with innovation than ever before. There are more advanced technologies to enable business transformation than ever before. Sounds like a simple equation, right? For most companies, it isn’t. There are some significant barriers to technology investment that make forward progress anything but simple.
Each field service organization is different, every strategic initiative unique. However, as we’ve learned throughout this issue, there are some very common struggles shared among service-related industries and a lot to be learned from your peers (even if they are in a different vertical market) who have experienced different processes or projects you have not yet. I asked the field service leaders I interviewed for this issue to share their words of wisdom on field service optimization.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
While there are a number of “up-and-coming” technologies in field service, the two we’ve heard the most about this year are the Internet of Things (IoT) and augmented reality (AR). IoT is certainly further along in adoption than AR is, and we are seeing that many companies have successful IoT deployments, migrating to predictive service models, using IoT to make better business decisions, and even leveraging IoT to increase service revenues.
With the pressures field service organizations are facing, most are working diligently to prioritize the strategic initiatives they feel will help them address those challenges, remain competitive, and maximize revenue. Just as the challenges facing field service are often interrelated, many of the top strategic initiatives are, as well. However, the companies having the most success with advancing their service operations are doing so by determining which of these initiatives will have the greatest impact on their company, starting with that, and then moving down the list.
Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals.
The service industry continues to grow year over year, and it continues to be increasingly important to offer the best possible service to maximize customer satisfaction. Those organizations that offer unrivaled customer experiences will pull ahead.
Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.
For many industries, from transportation to utilities, manufacturing and more, field workers are pivotal to the success of business operations, the satisfaction of customers, and the growth of the bottom line.
Kyocera International Inc., the leader in rugged mobile solutions, recently announced the Kyocera DuraTR, a 4G LTE ruggedized, waterproof feature phone with a candy-bar form factor and military-grade durability.
JADAK, a business unit of Novanta Corporation ("Novanta"), has launched the Flexpoint HS-1E, its newest offering in the Flexpoint family of handheld barcode scanners.
Multivista, a leading global provider of documentation and software services for the construction industry, announces today a partnership with Procore, a leading provider of cloud-based apps for construction.
Clevest Solutions Inc., a leading provider of mobile workforce management and smart grid operations software solutions, has been selected by FortisBC Energy Inc. for Mobile Workforce Management software to transform certain elements of its Operations business unit.
Wonder what intelligent Field Service Automation could do for your business? Companies with 10 to 10,000 technicians can increase profitability, generate more revenue, simplify processes and reduce customer churn with FieldAware. We offer multiple licensing options (as well as a leasing program) designed to meet the unique needs of companies of all sizes.
The service business looks simple, but it isn't easy, especially at the enterprise level. You need to deliver consistently great service that drives high growth.
Astea Depot Repair helps provide up-to-the-minute repair status to customers. In aiding your company's cash flow, Astea Depot Repair helps reduce inventory carrying costs. Repeat repair information provides valuable clues to increasing product quality.
ServiceOperations streamlines the process of managing product registration, filing, validating and adjudicating warranty claims, paying reimbursements, and recovering the cost of faulty parts.