Leveraging AI to better run your customer service, call centers, and chat functionality is a sure way to improve efficiency and customer satisfaction. This report, then, serves as a guidebook, exploring many of the practical uses of AI in the contact centre and the benefits that organizations are seeing from implementation of this new technology.
As your field service organization becomes more complex, are you challenged with integration gaps between your software systems? Are you able to optimize technician schedules across different worker types, skill sets, product lines and customer SLAs? Are you struggling to leverage contingent workers? Most importantly, has your FSM platform helped you win new deals? Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar.
Rational AG leverages Aquant’s service intelligence platform to pull together and analyze customer and product data from across teams, companies, and systems. With data-driven insights at their fingertips, the Rational team can quickly identify the most likely resolution for customer challenges.
3D Systems needed to dramatically change their service organization to meet their customers’ need for a quicker response time for support cases. 3D Systems turned to Aquant’s service intelligence platform to deliver data-driven insights to the entire customer-facing service team, empowering them to perform better and solve issues faster.
American Electric Power (AEP) Energy, a retail electricity and natural gas supply provider, takes pride in making it easy for customers to buy, manage, and use energy. With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a 360-degree view of customers and surface key insights such as sales opportunities, next-best-action plans, and audience segmentation strategies, to offer exceptional customer experiences across all touchpoints.
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.
Omnitracs, LLC, the global pioneer of fleet management solutions to transportation and logistics companies, today announced the general availability of Omnitracs Strategic Planner, a cloud-based product that offers customers a better alternative to analyze, modify and optimize their entire fleet operations.
Getac has today announced that Primagaz, part of the Dutch SHV Energy Group and the world's first LPG distributor, has selected the ZX70-Ex fully rugged tablet solution to streamline operations and improve safety throughout its bulk gas distribution network in France.
Netradyne, a leader in artificial intelligence technology focusing on driver and fleet safety, today announced the availability of the Driveri® vision-based driver recognition safety program on the Geotab Marketplace, a growing portfolio of mobile apps, software Add-Ins and hardware Add-Ons that enable Geotab customers to better manage their fleets.
FleetSharp GPS Tracking, a leading provider of GPS fleet management tools and asset trackers, has partnered with Asset IQ Financial Services to provide a new way for financial institutions to save time and money when keeping track of valuable assets.
Zebra Technologies Corporation, an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, today announced intuitive warehouse offerings designed to optimize workflows, maximize productivity in the warehouse and improve employee onboarding.
Innovate with proactive service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Create unlimited mobile forms that replicate your existing paper forms.
Alliance Reporting provides the closed-loop visibility you need throughout the entire service lifecycle. Our reporting solution empowers your company with the tools they need to continuously track, monitor and improve processes to drive efficiencies at every level of your organization.
IT administrators who support highly mobile field forces need security solutions that protect their networks without impacting the productivity of the mobile professionals they serve. Mobility’s® Mobile Network Access Control (NAC) Module allows devices to connect to the enterprise network only after meeting specified security policies, and gives administrators greater control and flexibility over how and when to administer remediation policies.