FEATURED THOUGHT LEADERSHIP
Analytics tools are commonplace in today’s digital economy, but many organizations don’t fully utilize them. SMBs are particularly bad offenders due to a lack of in-house expertise, nascent or non-existent processes, or misunderstanding of the tools’ purposes.
REAL-WORLD CASE STUDIES
Nucleus ROI Case Study: Salesforce And A Facility Management Company
The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email that led to difficulties organizing at scale.
Localz Enables Safelite Scan To Van
The goal of the partnership between Localz and Safelite was to provide a digital solution to track their auxiliary stock items in the field, make it easy to replenish in the morning and to empower technicians to make value added sales during an appointment. Store managers are very busy and Safelite needed a simple, automated inventory management system for them to easily track stock in real time, manage the stock levels of each van and ensure technicians had the right stock on their van to support with a first time fix.
Munters Rolls Out IFS Remote Assistance To 200 Staff Across 22 Countries In Just 2 Weeks
Munters is a global leader in energy-efficient and sustainable air treatment solutions for demanding industrial applications and agriculture sectors. Its 3,100 employees manufacture, sell and maintain specialist equipment from its operations in 30 countries.
How Lippert Components Is Keeping RV Service Rolling And Supporting Customers From Home
At Lippert Components, there’s no such thing as a typical day when it comes to servicing our RV customers. Campers, manufacturers, and sales and service dealers have different needs, but all their requests are usually urgent. And although the global COVID-19 pandemic is presenting new challenges, we continue to support our customers — even though we can't help them in person.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
The New Normal: Learn What Service Leaders Are Doing To Adjust
Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.
Adaptiva Introduces OneSite Cloud – Enabling Secure Internet P2P Content Delivery To Empower Enterprises With Remote Workforces
Adaptiva, a leading, global provider of endpoint management and security solutions for enterprise customers, today announced OneSite Cloud as enterprises accelerate digital transformation and the move to modern management.
Bentley Systems Announces the Acquisition Of Notevault, Provider Of Voice-Based Field Automation For Construction Management
Bentley Systems, Incorporated, a leading global provider of comprehensive software and digital twins services for advancing the design, construction, and operations of infrastructure, today announced the acquisition of NoteVault, a San Diego-based provider of voice-based field automation for construction management.
Spoke IoT And ServiceMax Partnership Seamlessly Integrates IoT Device Data And Field Services
Spoke IoT, a provider of cutting-edge AI and IoT field service solutions, has partnered with ServiceMax, the leader in asset-centric field service management, to deliver a fully integrated, end-to-end solution for connected device monitoring, remote management, and predictive maintenance.
McLeod Software And Vector Partner To Accelerate Fleet & Billing Operations For Truck Drivers And Back Office Teams
Vector, a leading provider of mobile capture and workflow solutions for transportation providers, today announced their partnership with McLeod Software, a leading transportation management software for carriers, brokers, and shippers.
FedEx Rapidly Deploys The Okta Identity Cloud To Secure Its Remote And Essential Workforce
Okta, Inc., the leading independent provider of identity for the enterprise, today announced FedEx has successfully implemented the Okta Identity Cloud to securely enable its global workforce of essential employees to remotely access the critical applications required to successfully deliver goods and services to customers during the COVID-19 pandemic
FIELD SERVICE SOFTWARE SOLUTIONS
CSG Field Service Management Overview
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
A Platform For All Your Field Service Needs
Fast track your transformation into a best-in-class field service organization with OutSystems.