Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

The Effect Of AI: Agent Replacement Or Augmentation?
The Effect Of AI: Agent Replacement Or Augmentation?

One of the biggest concerns as it relates to the effect of AI, is how it’ll impact actual human employees. Are we reaching a breaking point, where our labour force will ultimately be rendered obsolete? IFS’s recent study explores that notion in some depth, asking respondents their thoughts on a variety of topics related to AI and the labour force. 

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REAL-WORLD CASE STUDIES

  • AEP Energy Powers Personalization With Dynamics 365 Customer Insights

    American Electric Power (AEP) Energy, a retail electricity and natural gas supply provider, takes pride in making it easy for customers to buy, manage, and use energy. With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a 360-degree view of customers and surface key insights such as sales opportunities, next-best-action plans, and audience segmentation strategies, to offer exceptional customer experiences across all touchpoints.

  • thyssenkrupp Embraces Digital Transformation For A Better Future
    thyssenkrupp Embraces Digital Transformation For A Better Future

    Technology is evolving at breakneck speed and many manufacturers are struggling to keep pace. But for companies that fail to innovate quickly, the consequences are dire—they’re putting their survival at risk. thyssenkrupp AG fully understands the crucial role technology plays in modern manufacturing. That’s why six years ago, the organization began to transform its business from the inside out, starting a quest to gain greater efficiencies that would provide more customer value and differentiate the company from its competitors.

  • Driving Company-Wide Efficiency And Accuracy With Mobile FSM
    Driving Company-Wide Efficiency And Accuracy With Mobile FSM

    Maxson Associates is a family-owned, third-generation business based in Charlotte, North Carolina, offering life safety, space management, and smart day lighting solutions that allow for safe, flexible, spaces for buildings. Based on the deep experience throughout the organization, Maxson is uniquely qualified to successfully tackle some of the most complicated design projects, where other companies cannot.

  • Pesado Goes Mobile, Saves Big.
    Pesado Goes Mobile, Saves Big.

    Psado's administrative side of the business also racked up high costs and collected field data was vulnerable to inaccuracies. To tighten its business processes, Pesado equipped its field techs with a mobile form solution on iOS devices. 

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Driving A Successful Field Service Destiny

Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.

A Big-Picture View Of Scheduling

Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.

Customer Satisfaction On The Rise

Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

Lessons Learned As VP Of Service Operations

How teamwork, continuous learning, a readiness for change, and investing in training and cross-functional relationships will serve you well when managing in the service industry.

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FIELD TECHNOLOGIES WEBINARS

  • Discover The Power Of The Cloud For FSM

    Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?

  • The State Of Service 2020: The Asset, The Outcomes, And The Business
    The State Of Service 2020: The Asset, The Outcomes, And The Business

    Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.

  • The Rapidly Changing World Of Field Service Management

    As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.

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INDUSTRY NEWS

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FIELD SERVICE SOFTWARE SOLUTIONS

  • Service Relationship Management SaaS Solutions
    Service Relationship Management SaaS Solutions CSDP’s Service Relationship Management (SRM)© for Field Service software focuses on ensuring that service technicians with the right skill set are properly dispatched the first time with the right information and parts, which is critical to both customer satisfaction and service profitability.
  • SRM Scheduling
    SRM Scheduling The Scheduling software of CSDP’s SRM uses a highly configurable ranking system to optimize the scheduling of resources and parts for your service organization.
  • Warranty Claims Management
    Warranty Claims Management

    ServicePower’s integrated Warranty Claims Management solution provides your business with a real-time, configurable claim adjudication platform which optimizes your reserves, reducing costs while eliminating fraud.

  • ClickSoftware ClickRoster
    ClickSoftware ClickRoster

    Now you can plan and managed real-time crew requirements based on a n optimal blend of customer demand, resource availability, and operational objectives.

  • Astea Alliance - Mobile Field Service
    Astea Alliance - Mobile Field Service

    Experience the New Standard in Mobile Workforce Mobility

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INDUSTRY EVENTS

Internet of Manufacturing South 2019 November 19 - 20, 2019
Dallas, TX
Field Service Europe December 10 - 11, 2019
Amsterdam
Field Service Medical February 24 - 26, 2020
San Diego, CA
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