FEATURED THOUGHT LEADERSHIP
Best practices for service leaders on gaining stakeholder approval for technology investments.
REAL-WORLD CASE STUDIES
20 Remote Visual Assistance Use Cases: How Help Lightning Users Are Improving Service Margins, Customer Experiences, And Much More
Help Lightning serves a wide range of business sectors. Many who are new to remote technology ask this question early in our discussions: “How are leaders in my industry using remote visual assistance software?” In other words, what are the primary remote assistance software use cases? That’s a fair question, and we’ve got the answer…well, lots of answers actually.
Microsoft Customer Story-Clean Energy Fuels Runs Greener, Boosts Efficiency With Dynamics 365
Commercial heavy- and medium-duty trucks, waste collection vehicles, and public transportation all run on renewable natural gas from Clean Energy—a sustainable, carbon-neutral fuel. Clean Energy innovates constantly, using cutting-edge solutions for every facet of its operations. It trusts Microsoft Dynamics 365 to support its growth and its mission. Clean Energy added Microsoft Dynamics 365 Remote Assist and HoloLens to close the loop on information, from back office to the pump, accelerating productivity and cutting down on company travel.
Cubic Transportation’s Outcomes-Based Service Success
Service organizations across the globe are painstakingly aware that the historical break/fix service model is no longer satisfying customers. Rather, customers are demanding outcomes – uptime, peace of mind, and results. The adaptation necessary to meet these ever-increasing demands is no small feat, which is why we see plenty of companies struggling to evolve. There are those, though, which have tackled this transformation with steely resolve and are leading the charge in delivering what today’s customers want. Cubic Transportation Systems is one such example.
Mobile Network Operator Leverages AI & Automation To Grow Revenue
We worked with a Mobile Network Operator providing wireless services, messaging, and broadband service for more than 50 million customers. With Zinier, the Mobile Network Operator reduced site rejection rate from 70% to 10%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Creating Meaningful Diversity In Service
Day Three of Service Leaders Spring Break, powered by Aquant. Watch the interactive panel of experts discuss how to hire a diverse team, what actions are needed to foster an equitable culture, steps leadership can take to make changes today, and more!
3 Key Milestones For Any New AI Deployment
Day Two of Service Leaders Spring Break, powered by Aquant. Watch the interactive workshop to discover best practices and real-world scenarios for deploying AI. Hear stories from the field on how service leaders have overcome AI deployment challenges. Watch the recording now.
Preventing Service Disasters: How Information Gaps Hurt Your Business
Day One of Service Leaders Spring Break, powered by Aquant. Watch the on-demand recording of “Preventing Service Horror Stories: What You Don’t Know Can Hurt Your Business” to discover real-life examples of service horror stories, and practical examples of how service leaders can spot and prevent them. Watch the recording now.
GoContractor Delivers Digital, Standard, And Accessible Worker Orientations With Launch Of Mobile App6/16/2021
GoContractor, the leader in the digitization of construction worker onboarding and compliance tracking, announced the launch of their first mobile app, GoContractor Connect, available for iOS and Android.
Fuze Announces Partnership With Verint To Power Customer Engagement For The Global Enterprise6/15/2021
Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a new partnership with Verint, The Customer Engagement Company, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact center solutions.
As Companies Transition To Hybrid Work, AlertMedia Offers New Mobile App Features To Keep Anywhere Workers Safe6/15/2021
AlertMedia, the world’s leading emergency communication provider, today announced the launch of several new mobile app features designed to keep today’s hybrid workforce and anywhere workers safe and connected to their organization while traveling, working remotely, or on the go.
Byos Launches Byos Industrial μGateway With Secure Lobby To Bring Zero Trust Security And Remote Access To IoT Devices6/15/2021
Byos (www.byos.io), the edge micro-segmentation company dedicated to helping organizations protect themselves from the risk of ubiquitous remote, guest and IoT network connectivity, announced today the launch of the Byos Industrial μGateway (“micro-gateway”), a plug-and-play, edge security product that provides secure connectivity for Internet of Things (IoT) devices and legacy infrastructures.
Sonim XP8 Android Handset Now Supported By Mission-Critical Standards-Based FirstNet® PTT Solution From AT&T6/15/2021
Sonim Technologies (Nasdaq: SONM) today announced that its XP8 ultra-rugged Android handset is approved for FirstNet® Push-to-Talk (PTT), the nationwide mission-critical standards-based push-to-talk solution.
FIELD SERVICE SOFTWARE SOLUTIONS
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
Fast track your transformation into a best-in-class field service organization with OutSystems.