Field Service Software Resource Center Field Service Software Resource Center

FEATURED THOUGHT LEADERSHIP

Field Technician With Mobile Phone App How To Enhance The Digital Workplace Of A Field Service Technician

Over the past year, businesses have learned to shift to a virtual life. Organizations faced countless hurdles as they migrated business practices, company culture, and management completely online. However, a Gartner survey suggests that remote work is only going to increase even as the pandemic restrictions fade, and businesses must contemplate how to innovate and streamline workflows so that they are progressing with the times.

REAL-WORLD CASE STUDIES

  • Black & Veatch's Field And Workforce Management Transformation

    Black & Veatch’s (B&V) clients include large telecom companies with hundreds, even thousands of technicians who install and repair equipment on a daily basis, to leading satellite companies that provide complex tracking of ship fleets. Due to advancements in connectivity, large infrastructure projects and field teams are becoming highly distributed and B&V wanted to take a proactive approach to ensuring real-time visibility into its workforce. “We want to be proactive about the future of work because this is where things are headed. The more tech savvy our workforce is, the better positioned our workforce is,” said Barbie Bigelow, former CIO at B&V.

  • Naylor Automates Preventative Maintenance And Increases Service Visibility

    Data entry was slowing down the service process for Naylor, a commercial and industrial HVAC company based out of Oakville, Ontario, as every step of delivering service required manual data input. Work orders from their contracts had to be manually prepared each month, technicians had to fill out paperwork and fax it back to the office where a data entry team would put the data into their system, and invoices had to be manually checked to ensure the proper hours and billing information was attached.

  • Massachusetts DCR Improves Efficiency By 50% With Survey Solution

    See how one ArcGIS Survey123 customer improved their efficiency by 50% in this interview.

  • Harnessing The Power Of GIS To Improve Customer Service

    Learn how White House Utility District, Tennessee’s largest water provider, adapted during COVID-19 to a new service model that ultimately delivered better customer service while also protecting customers and employees.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

A Clearer View Of Customer Data

Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

Does Technology Enable Or Delay Transformation?

The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

Grocer Rings Up Field Service Improvements

Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.

FIELD TECHNOLOGIES WEBINARS

  • Optimize Total Experience By Overcoming These FSM Challenges

    In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.

  • How Haemonetics Drives Service Transformation With AI

    Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.

  • Cut Costs And Improve Efficiencies With IoT-Powered Field Service

    Many organizations are struggling with IoT initiatives, with 51% of respondents rating themselves a three out of five for IoT success in a Forbes Insights survey. In this webinar, we’ll discuss how to move your IoT strategy past the experiment phase to achieve tangible business results. 

INDUSTRY NEWS

FIELD SERVICE SOFTWARE SOLUTIONS

  • CSG Field Service Management Overview

    We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.

  • Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce

    Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.

  • ECI e-automate

    To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.

  • ECI MobileTech

    With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field. 

  • A Platform For All Your Field Service Needs

    Fast track your transformation into a best-in-class field service organization with OutSystems.

INDUSTRY EVENTS