FEATURED THOUGHT LEADERSHIP
Discover why collaboration between field technicians and contact center agents is now a top priority for leading enterprises and how visual technology can help your organization to encourage it.
REAL-WORLD CASE STUDIES
How IT Services Companies Use Field Service Software
Mobilizing a workforce to handle the growing demand for IT deployments and telecommunications can be especially difficult for a field service provider. Rising internet usages over the past five years has increased demand for voice and data services, cloud solutions, data center technologies and growing IT service networks. From on-site field service, to help desk support, remote desktop repairs and managing a network of subcontractors that specialize it specific IT deployments, the IT industry faces a critical time in managing their enterprise, as the global demand for their services continues to rise.
A Path To Business Continuity During COVID-19
Strategies to keep customers supplied and employees safe during the COVID-19 pandemic was a challenge that Bass Pro Shops leadership met with the aid of location intelligence. Being able to monitor and manage operations across the country in the context of how the virus enabled the company to respond effectively.
Clearing Snow From Unmarked Roads Made Safer With Accurate Data
In Lassen Volcanic National Park, there are areas of road that rise above the tree line and have few visible markers following significant snowfall. This makes the task of plowing somewhat dangerous and risks delays and accidents. Using a mobile data collection app paired with a high accuracy receiver, more accurate navigation maps of snow-covered roads were created for plow drivers to use.
Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
FIELD TECHNOLOGIES WEBINARS
Expanding The Value of Virtual Support In A Touchless Environment
"Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.
How COVID-19 Has Permanently Changed The Future Of Field Service
2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.
10 Tips And Tricks For The Field Service Industry
Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field, specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.
Gilbert Goes Digital: Booming Arizona Town Migrates Workforce Technology To The Cloud, Launches Workforce Dimensions From Kronos
Kronos Incorporated today announced that Gilbert, Arizona – a high-performing service organization and one of the fastest-growing communities in the U.S. – is migrating to the cloud-native Workforce Dimensions suite from Kronos.
Mindbody Adopts RingCentral’s Modern Cloud Communications Solution To Keep Its Distributed Workforce Connected
RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Mindbody, the leading technology platform for the wellness industry, has adopted RingCentral’s unified cloud communications platform to keep its distributed, global workforce connected from anywhere on any device, across the United States, United Kingdom, and Australia.
XOi And Data-Basics' TechAnywhere Offer Streamlined Communication Options For Contractors
XOi Technologies, providers of a cloud-based mobile application that connects field service contractors with an industry-leading online knowledge base and empowers them to complete more service requests, announces an enhanced integration with Data-Basics' TechAnywhere, a comprehensive mobile field service software developed to help contractors streamline communication between the field and the back office.
OnShift Expands Human Capital Management Platform With Next-Generation Time And Attendance Software
OnShift® today announced OnShift Time, the latest addition to its market leading human capital management platform. With this next-generation time & attendance software, post-acute care and senior living providers now have the ability to dramatically reduce costs by eliminating the need for timeclocks while improving the safety of their communities with a contactless solution designed to protect against COVID-19.
JLT Mobile Computers Launches 10-inch Rugged Android VMT To Future Proof Warehouse Productivity
JLT Mobile Computers, a leading supplier of reliable computers for demanding environments, announces an addition to its rugged vehicle-mount portfolio to help customers in logistics, warehousing and other demanding industries boost productivity.
FIELD SERVICE SOFTWARE SOLUTIONS
CSG Field Service Management Overview
We have over 20 years’ experience helping the largest digital service providers manage and optimize their field service operation before, during and after day of service.
Dista Field: Intelligent Field Service Software To Power Your Mobile Workforce
Dista Field helps unleash the full potential of your field operations by improving first-time fix rates, ensuring higher service efficiency, and increasing customer delight, thereby elevating your brand loyalty.
To grow your equipment maintenance and service operation, you need more than Excel and an accounting package. Find out what an integrated ERP can do for your business.
With MobileTech, your technicians get service call information, can manage their service activities, and input data while out in the field.
A Platform For All Your Field Service Needs
Fast track your transformation into a best-in-class field service organization with OutSystems.