Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.
Once Joyride Coffee Distributors started working with Fleetmatics Routist, they were very impressed with how well Routist fit into REVEAL. Now they experience fewer traffic violations, significant time savings, and greater peace of mind.
Lane Plumbing and Heating wanted a solution which would increase their bottom line, while improving their service quality. After Installing Fleetmatics GPS Tracking on their 14 vehicles, they have been able to verify the amount of time an employee spends on a job and generate more accurate billing for customers; the company has saved $20,000+ on payroll and gains additional savings from reduced fuel consumption by reinforcing positive driving habits.
Texas Turf Management is a full-service commercial landscaping company in Houston, Texas specializing in customized maintenance plans and irrigation installation. With an acute attention to detail, craftsmanship, and customer service, Texas Turf Management has been operating for over 15 years and now maintains a fleet of 15 vehicles.
Many of the companies I’ve spoken with that are impacted by the ELD (electronic logging device) mandate are frustrated by its existence. While that’s understandable in the sense that most people don’t enjoy being told what to do and when, you have to move past your frustration to look not only at the “why” behind the mandate but also at the opportunity it presents. If you are one of those people feeling frustrated, I urge you to consider these three points.
The first step in providing excellent service to customers is understanding their expectations.
Key advice for preparing the “office” of today’s deskless workers.
GPS fleet tracking solutions provide critical information that can help improve fleet utilization, reduce costs, coach drivers, and improve safety.
With the implementation of a new telematics solution and safety program, Red Hawk Fire & Security has reduced accidents by 68% and is saving $2 million annually.
Imagine a command center analyzing data from machines and automatically dispatching technicians when equipment needs service to prevent an outage. Machines, people and data working together to achieve real business outcomes. This is the vision of the future for industrialists and the intersection of modern field service and asset performance management lies at the heart of it.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
ONE20, the industry’s first free membership community built exclusively for professional truck drivers, has entered into an Enterprise Agreement with C.H. Robinson, a Fortune 500 leading third party logistics provider headquartered in Eden Prairie, Minn. that provides global transportation services and third-party logistics.
CSG Systems International, Inc., the trusted global partner to launch and monetize digital services, recently announced that it will expand and extend its agreement with Charter Communications through December 31, 2021.
Canadian software company Jobber has been identified as a top-ranked field service software product in SoftwareAdvice.com's prestigious "FrontRunners for Field Service" evaluation for 2017.
Astea International Inc., a global leader in service lifecycle management and mobility solutions, introduces the release of Astea Alliance™ Mobile Edge™. Designed based upon feedback from some of the world's leading service-driven companies and nearly four decades of industry experience, this new mobile application of Astea's full life cycle field service management platform Alliance, utilizes the latest in mobile development technology and design principles to help companies increase user adoption, boost technician productivity, improve service margins and contract profitability, and deliver a superior user experience.
Zebra Technologies Corporation, the market leader in rugged mobile computers, barcode scanners and barcode printers enhanced with software and services to enable real-time enterprise visibility, introduced the new ZT600 and ZT510 industrial printers designed to withstand the harshest environments while delivering superior print quality and uptime.
Telogis invites you to think beyond the fleet.
The KORE Complete Managed IoT Field Services Solutions.