FEATURED THOUGHT LEADERSHIP
See why Salesforce was recognized as a Representative Vendor in the Gartner® Market Guide for Field Service Management.
REAL-WORLD CASE STUDIES
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Training On-The-Job For Maintenance On Wind Turbines: A Case Study
Discover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
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A Marriage Isn't All About The Honeymoon! – A Case Study For Homeserve Five Years After Deployment Of Fast Lean Smart Scheduling
HomeServe is one of the UK's most recognised and 2nd largest boiler installation company. For over five years, it has leveraged market-leading heights of operational efficiency with the FLS VISITOUR dynamic scheduling and FLS MOBILE solution.
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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Konexial Introduces Premium Commercial Navigation Feature For My20 ELD App On iOS1/16/2025
Konexial, a leading innovator in fleet management and telematics solutions, is excited to announce the launch of its new premium commercial navigation feature exclusively for the My20 ELD app on iOS devices.
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Accu-Time Systems Introduces Stride80 With Only|You Palm: Revolutionizing Workforce Management With Palm Vein Scan Technology1/15/2025
Accu-Time Systems, a leader in employee time tracking solutions, announces the launch of the stride80 time clock featuring Only|You Palm vein scan technology.
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Unlock The Future Of Last-Mile Delivery: Dispatch Launches Free Trial Of Its Route Optimization Solution1/15/2025
Dispatch, a leading innovator of last-mile delivery technology, is empowering businesses to optimize their delivery operations by offering a free 30-day trial of its powerful route optimization and planning software, Dispatch Connect.
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Orion Group Partners With Leading Plumbing Service Provider, Diamondback Plumbing1/14/2025
Orion Group (“Orion”), a commercial and industrial field services company, announced today that it has partnered with Diamondback Plumbing (“Diamondback”), a leading plumbing business serving the greater Phoenix area.
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RuggON Launches VIKING II: Transforming Fleet Management With Unmatched Technology And Flexibility1/14/2025
RuggON Corporation proudly introduces the VIKING II, a groundbreaking fleet management device designed to tackle the toughest industrial challenges.