
FEATURED THOUGHT LEADERSHIP

See why Salesforce was recognized as a Representative Vendor in the Gartner® Market Guide for Field Service Management.
REAL-WORLD CASE STUDIES
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Training On-The-Job For Maintenance On Wind Turbines: A Case Study
Discover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
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A Marriage Isn't All About The Honeymoon! – A Case Study For Homeserve Five Years After Deployment Of Fast Lean Smart Scheduling
HomeServe is one of the UK's most recognised and 2nd largest boiler installation company. For over five years, it has leveraged market-leading heights of operational efficiency with the FLS VISITOUR dynamic scheduling and FLS MOBILE solution.
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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JLT Mobile Computers And Signal Partners To Showcase Rugged Computing Innovations At Logistik & Transport In Gothenburg10/14/2025
JLT Mobile Computers, a global leader in rugged computing solutions, will be exhibiting together with Signal Partners at Logistik & Transport in Gothenburg on November 4–5.
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Haultrax To Present Next Generation Fleet Management System At IMARC10/14/2025
Haultrax is set to unveil the next generation of its Fleet Management System at this year’s International Mining and Resources Conference (IMARC), taking place in Sydney from October 21–23.
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Oizom's AQBot PM Makes BMC's Air Quality Mandate Easy For Construction Sites10/14/2025
With construction dust pollution facing increased attention, the Brihanmumbai Municipal Corporation (BMC) has mandated the installation of sensor-based air quality monitors and real-time LED displays at every construction site in the city.
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Indeavor And Kahuna Partner To Optimize Frontline Workforce Resource Deployment10/14/2025
Indeavor, the leading provider of enterprise employee scheduling and workforce management solutions, today announced a strategic partnership with Kahuna Workforce Solutions, a leading skills and competency management SaaS platform.
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DT Research Launches New Powerful Line Of AI-Ready Rugged Tablets10/13/2025
DT Research, a U.S. leader in precision-engineered computing solutions designed for mission-critical and demanding environments, today announced the latest line of rugged tablets – the DT302PA, DT312PA, DT323PA, and DT340TA.