Whether classified as technicians, caregivers, representatives, installers, or something else, field service workers have the common need to work remotely in the field. With advancements in cloud and mobile computing technology and enterprise software solutions, this need has been met with amazing acuity. Let's learn how by examining 3 ways mobile capabilities are enabling field service workers.
Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
When will today’s connected infrastructure result in the elimination of service appointments altogether?
Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.
Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.
In your quest to master the customer experience, consider this technology.
Here’s a look at some emerging technologies you should be familiar with.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask. There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.
We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?
MiX Telematics, a leading global provider of fleet and asset management solutions, is proud to announce that it has been selected by a large dairy company in Brazil to help address their safety, security, efficiency and compliance needs.
Second strategic investment in a week aimed at achieving leadership in the global Dynamics 365 business.
Trimble launched recently Contractor WorkZone, a simple construction business software and project management tool. Built specifically for smaller contractors and companies, Contractor WorkZone enables users to run their business as well as manage their jobs, teams and finances all from one easy-to-use mobile application running on Apple or Android mobile devices.
Fieldbit, a leading developer of a real-time augmented reality (AR) collaboration platform for field services, recently announced the launch of Fieldbit 5.0, the latest version of the company's proprietary field service application that enables enterprises to create, capture and efficiently share knowledge across entire organizations using smart glasses and smart phones. The innovative redesign enhances technician productivity and performance via a user-friendly and intuitive interface capable of being deployed across the web and on Android and Apple iOS devices.
Servicing an unexpected leaky pipe, faulty furnace or cable outage is the most stressful item on Americans’ holiday to-do lists--more so than getting holiday shopping done--for nearly three in four (73 percent) according to a national survey released recently from Verizon Connect.
Businesses with vehicles, equipment, and other high-value assets typically turn to GPS fleet tracking solutions with one of three issues:
The KORE Complete Managed IoT Field Services Solutions.