Fleet Management Fleet Management

FEATURED THOUGHT LEADERSHIP

Field Service Insight Trend #5: Empowering Dealer Networks
Field Service Insight Trend #5: Empowering Dealer Networks

The equipment dealer industry is experiencing several trends which will continue to drive the need for dealers to modernize their business and operational systems, and enable a more connected experience with their customers. Further, as the equipment rental industry continues to expand, investments in optimizing the workflow will provide significant cost and operational savings.

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REAL-WORLD CASE STUDIES

  • Solving Common Service Business Problems
    Solving Common Service Business Problems

    Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.

  • An Employee Focused Driver Safety Solution
    An Employee Focused Driver Safety Solution

    Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.

  • Averitt Express Streamlines Transportation Services With GPS Tracking Solution

    See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.

  • Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
    Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution

    Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Driving A Successful Field Service Destiny

Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.

Guidelines For Improving Customer Satisfaction And Loyalty

A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.

Cultivating A Better Customer Experience

TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

A Second Chance At Field Service Success

Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.

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FIELD TECHNOLOGIES WEBINARS

  • The Rapidly Changing World Of Field Service Management

    As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.

  • From Paper To Digital: How To Take The First Step Towards A Digital Transformation
    From Paper To Digital: How To Take The First Step Towards A Digital Transformation

    To keep up with rising customer expectations, field service organizations need to make the move to digital. But where do you begin? And how do you start?

  • The Field Service Workforce Of The Future
    The Field Service Workforce Of The Future

    Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.

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INDUSTRY NEWS

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INDUSTRY EVENTS

IoT 101: Digital Transformation University October 23, 2019
Los Angeles, CA
Field Service Asia November 12 - 14, 2019
Amara Sanctuary Resort Sentosa
Internet of Manufacturing South 2019 November 19 - 20, 2019
Dallas, TX
Field Service Europe December 10 - 11, 2019
Amsterdam
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