FEATURED THOUGHT LEADERSHIP
There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the foreseeable future, our ability to deliver quality field and customer service will depend on how well we understand these trends and apply the lessons we’ve learned in recent months to them.
REAL-WORLD CASE STUDIES
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
Garage Door Company Increases Driver Safety And Decreases Fuel Costs With GPS Tracking Solution
Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Predictive Maintenance In The Real World: Q&A With Clean Energy Fuels
As customers demand faster response times, higher quality products, and exceptional experiences, successful service organizations are turning to technology to connect and engage with customers in meaningful ways. This presentation highlights how Clean Energy Fuels, a large alternative transportation fuel provider, did just that.
Enhancing Asset Field Service, Safety, And Customer Experience With Mobility
Are you using the right tools to empower your field technician beyond service? Learn how field-focused apps integrated with SAP/Salesforce can supercharge field service operations and customer experience.
The Field Service Manager Feedback Dilemma
Field service managers need data to coach their teams in order to continually improve their service levels. But a quarter trillion surveys a year are causing record survey fatigue and as a result field service programs are failing. The results are lower quality feedback laced with complaints, which carries the threat of killing employee morale at a time when service expectations are higher than ever.
Schnucks Completes Chain-Wide Rollout Of Logile’s Workforce Management Solution, Realizing Improved Productivity1/19/2022
Logile, Inc., leading retail labor planning, workforce management, inventory management and store execution provider, today announced that Schnuck Markets, Inc. completed the company-wide implementation of Logile’s Workforce Management solution suite.
IT Leaders Prioritize Secure Remote Work1/19/2022
Two years ago, IT leaders were forced into remote work. Many viewed it as a temporary experiment. Today, they see it for what it is: the future of work.
Boosting Warehouse Efficiency - Exide Technologies Launches New Cloud-Based Motion+ Fleet Software Solution1/19/2022
Exide Technologies (www.exidegroup.com) – To ensure warehouses work at maximum capacity, safe in the knowledge they can manage forklift battery and charging stations both easily and reliably, Exide Technologies has launched its new cloud-based system, Motion+ Fleet.
WorkWave's Beyond Service User Conference Brings Together The WorkWave Family Of Brands For The First Time1/19/2022
WorkWave®, a provider of SaaS software solutions supporting every stage of a service business's life cycle, inspired and educated more than 700 influential leaders across the field service industry this month at its inaugural Beyond Service User Conference.
Titan GPS, Powered By Certified Tracking Solutions, Obtains Canadian ELD Certification1/18/2022
Titan GPS (“Company”), powered by Certified Tracking Solutions, a leader in GPS telematics, today announced it has obtained Canadian Electronic Logging Device (ELD) Certification, becoming the first ELD solution to be certified by CSA Group against the requirements published by Transport Canada.