
FEATURED THOUGHT LEADERSHIP

See why Salesforce was recognized as a Representative Vendor in the Gartner® Market Guide for Field Service Management.
REAL-WORLD CASE STUDIES
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Training On-The-Job For Maintenance On Wind Turbines: A Case Study
Discover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
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A Marriage Isn't All About The Honeymoon! – A Case Study For Homeserve Five Years After Deployment Of Fast Lean Smart Scheduling
HomeServe is one of the UK's most recognised and 2nd largest boiler installation company. For over five years, it has leveraged market-leading heights of operational efficiency with the FLS VISITOUR dynamic scheduling and FLS MOBILE solution.
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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Precoro Launches Mobile AI Expense Automation To Cut Manual Work And Centralize Spend Control8/12/2025
Precoro, the procurement centralization and automation platform, today announced a major expansion of its AI capabilities with the launch of mobile-first expense automation.
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Teletrac Navman Boosts Safety For Canal & River Trust With Game-Changing AI Safety Solutions8/12/2025
Teletrac Navman, a Vontier company and leading connected mobility platform for industries managing vehicle and equipment assets, is boosting safety for Canal & River Trust by deploying next-generation AI-enabled Smart Dashcams across its fleet.
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Simpro Launches Marketplace To Elevate Field Service Operations With Integrated Partner Solutions8/12/2025
Simpro, a global leader in field service management solutions, is proud to announce the launch of its significantly expanded global Simpro Marketplace.
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Trucking Hub Selects 3MD ELD As Preferred FMCSA-Certified, Tamper-Proof Logging Solution8/11/2025
Trucking Hub, an industry-leading provider of Transportation Management System (TMS) software, has named 3MD ELD its preferred electronic logging device for integrated fleet compliance.
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Rosenberger Telematics GmbH And Volkswagen Group Info Services AG Enter Into Partnership For Fleet Data Integration8/11/2025
Rosenberger Telematics, a leading company in the field of telematics, announces a strategic partnership with Volkswagen Group Info Services AG.