
FEATURED THOUGHT LEADERSHIP

See why Salesforce was recognized as a Representative Vendor in the Gartner® Market Guide for Field Service Management.
REAL-WORLD CASE STUDIES
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Training On-The-Job For Maintenance On Wind Turbines: A Case Study
Discover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
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A Marriage Isn't All About The Honeymoon! – A Case Study For Homeserve Five Years After Deployment Of Fast Lean Smart Scheduling
HomeServe is one of the UK's most recognised and 2nd largest boiler installation company. For over five years, it has leveraged market-leading heights of operational efficiency with the FLS VISITOUR dynamic scheduling and FLS MOBILE solution.
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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WorkStep Acquires WorkHound To Further Empower The Frontline Workforce4/23/2025
WorkStep, a holistic frontline employee engagement platform, today announced its acquisition of WorkHound, an employee feedback management platform built for the supply chain.
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Fieldman Introduces Field Service App 2.0 With Real-Time Data Validation4/22/2025
Fieldman, a leader in work order management solutions for utility fieldwork, has released a major update to its field service app.
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Aquant Releases New Features To Address The Unique Demands Of Field Work4/22/2025
Aquant, the Agentic AI platform for professionals servicing complex equipment, today announced two new features: AI in Offline Mode and Call Assist, helping service teams meet the real-world demands of field work with technology that’s available anytime, anywhere.
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Motive Launches New AI Products At Vision 25 To Power The Next Era Of Physical Operations4/22/2025
Motive, the AI-powered Integrated Operations Platform, today unveiled a sweeping set of AI products and platform enhancements at Vision 25 — its annual innovation summit, hosted in Austin, Texas.
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Binarly Enhances Security For Sonim Technologies Mobile Devices4/22/2025
Binarly, a leading firmware and software supply chain security company, today announced that Sonim Technologies is leveraging the Binarly Transparency Platform to strengthen the security of its rugged mobile devices, phones and wireless internet solutions, designed for mission-critical environments through the process of deep binary analysis and automated security compliance solutions.