Fleet Management Fleet Management

FEATURED THOUGHT LEADERSHIP

3 Ways Mobile Capabilities Enable Field Service Technicians
3 Ways Mobile Capabilities Enable Field Service Technicians

Whether classified as technicians, caregivers, representatives, installers, or something else, field service workers have the common need to work remotely in the field. With advancements in cloud and mobile computing technology and enterprise software solutions, this need has been met with amazing acuity. Let's learn how by examining 3 ways mobile capabilities are enabling field service workers.

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REAL-WORLD CASE STUDIES

  • Solving Common Service Business Problems
    Solving Common Service Business Problems

    Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.

  • An Employee Focused Driver Safety Solution
    An Employee Focused Driver Safety Solution

    Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.

  • Averitt Express Streamlines Transportation Services With GPS Tracking Solution

    See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.

  • Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
    Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution

    Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

  • Increase Versatility & Revenue Streams

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

Your Field Worker Is The Edge In “Edge Computing.” Are You Ready?

A three-point checklist of what you need to know to do it right.

Manufacturing Companies And Their Journey To Service Excellence

How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?

Can Automation Deliver Great Customer Service?

A unified, consistent customer experience is not out of reach with the help of AI solutions that can free up time for problem-solving and personalized service.

Field Service Technologies To Watch In 2019

Analyst Michael Blumberg lays out your best bets for technology investment for an optimal customer experience with maximum service value.

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FIELD TECHNOLOGIES WEBINARS

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

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INDUSTRY NEWS

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INDUSTRY EVENTS

Field Service Palm Springs April 23 - 26, 2019
Palm Springs, CA
TU-Automotive Detroit June 4 - 6, 2019
Novi, MI
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