The concept of Service Lifecycle Management (SLM) has been around for some time now; however, the platforms to actually make it happen are still relatively new. Not only that, they are continually evolving, and building upon themselves to provide users with more power and flexibility to manage their services operations.
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.
Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.
Here’s a look at some emerging technologies you should be familiar with.
Innovative technologies are exciting, but nothing is more important than empowering your field technicians.
Getting mired in the day-to-day is all too easy. In order to achieve field service success, you have to learn to think strategically.
How you leverage data will determine your success in the future of field service.
Modernization through technology can attract field service talent.
You are constantly bombarded with buzzwords that are changing as fast as service is evolving. Artificial Intelligence. Cloud. IoT. Customer-Centric. Omni-Channel. Personalization. The list goes on. It’s hard to keep up with what matters to your service organization today, and in the future.
Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.
In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.
Panasonic recently announced it is doubling the RAM and storage in the latest version of its popular Panasonic Toughpad FZ-G1 tablet and upgrading to the latest 7th generation Intel Core i5 processor.
Kronos Incorporated is driving workplace innovation and helping organizations solve more business problems faster with the Workforce Dimensions Technology Partner Program.
StayinFront, a global leader in mobile, cloud-based field force and mobile analytic solutions for consumer goods companies, announced today that AG Barr, maker of some of the UK’s favourite soft drinks such as IRN-BRU, Rubicon, and Strathmore has selected StayinFront’s TouchCG® as its retail execution solution.
Trimble announced recently that the Video Intelligence solution is now available for its Oil & Gas Services fleet customers. Video Intelligence brings together forward facing cameras combined with an onboard event recorder (OER) to provide fleets a comprehensive view of their vehicles.
New Multilingual Intranet System Aims to Enhance Communications and Engagement.
The KORE Complete Managed IoT Field Services Solutions.
Businesses with vehicles, equipment, and other high-value assets typically turn to GPS fleet tracking solutions with one of three issues: