FEATURED THOUGHT LEADERSHIP
An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption. Jolt Consulting Group is well versed in change management and user adoption and feels this is the most important and most underappreciated factor in a service technology implementation.
REAL-WORLD CASE STUDIES
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
Garage Door Company Increases Driver Safety And Decreases Fuel Costs With GPS Tracking Solution
Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Optimize Total Experience By Overcoming These FSM Challenges
In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.
How Haemonetics Drives Service Transformation With AI
Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.
Cut Costs And Improve Efficiencies With IoT-Powered Field Service
Many organizations are struggling with IoT initiatives, with 51% of respondents rating themselves a three out of five for IoT success in a Forbes Insights survey. In this webinar, we’ll discuss how to move your IoT strategy past the experiment phase to achieve tangible business results.
Maven Machines Integrates With McLeod Software To Improve Fleet And Driver Workflow
Maven Machines, a premier fleet management and telematics software company in the commercial trucking and transportation industry, today announces its integration with McLeod Software.
BambooHR New Capabilities Enhance Employee Experience For Distributed Workforces
BambooHR, the industry's leading cloud-hosted software provider dedicated to powering the strategic evolution of human resources, today announced the addition of new capabilities to its product suite designed to streamline talent acquisition, simplify onboarding and enable geolocation for time tracking that supports the distributed workforces.
Procore Advances Construction Cost Management With Its Financials Management Portfolio
Procore Technologies, Inc., a leading provider of construction management software, today announced product enhancements to its Financial Management portfolio.
BOOTS Deploys YOOBIC's Task Management Solution
YOOBIC, the leading digital workplace for frontline teams, announced today that Boots, the UK's leading pharmacy-led health and beauty retailer, has deployed the YOOBIC platform across their 2,500 retail stores. By digitizing in-store processes, YOOBIC will help Boots to reduce workload for colleagues and ensure a consistent customer experience across the store network.
SyncDog Empowers Global Enterprises By Securely Mobilizing Employees
SyncDog Inc., the leading Independent Software Vendor (ISV) for next generation mobile endpoint security and data loss prevention, supports organizations on a global scale, securing enterprise data on mobile devices in every setting.