
FEATURED THOUGHT LEADERSHIP

Technological solutions, like field service inventory management systems, can help you optimize business operations and increase efficiency.
REAL-WORLD CASE STUDIES
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Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
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An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
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Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
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Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
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Connecting Construction With Microsoft & Hitachi Solutions
Hitachi Solution Experts Mike Oster, Vice President of Construction, and Rob George, Industry Architect, showcase how you can modernize and integrate your operations, improve collaboration, and deliver safer working experiences for your teams.
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What You Can Learn From The State Of Service In 2022 To Prepare For 2023
The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.
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The Augmented Reality Playbook: How Xerox Aligns Use Cases, Teams, And KPIs To Deliver Differentiated Field Service
Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey.
INDUSTRY NEWS
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Zebra And Ivanti Wavelink Team Partner To Increase Material Movement Productivity In Warehouse And Manufacturing Operations3/16/2023
Ivanti Wavelink, the supply chain business unit of Ivanti, and Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced it will integrate Ivanti Wavelink and Zebra autonomous mobile robots (AMRs) in warehouse and manufacturing facilities.
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Your Housing Group Boosts Field Force Efficiency And Resident Experience With FLS3/15/2023
Your Housing Group (YHG) has transformed the efficiency of its field force operations with the FLS VISITOUR scheduling solution from FLS – FAST LEAN SMART, achieving a 25-32% increase in productivity for operatives.
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Redefining Productivity With Winmate ATEX Zone 2 Tablets3/15/2023
Winmate Inc. has established a reputation for delivering high-quality, reliable products that withstand challenging environmental conditions, such as the chemical, oil, and gas industries, with its ATEX Zone 2 certified tablets and computer solutions.
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Mvix Launches A Device-Agnostic, Visual Communication Platform For Hybrid Workforce And Remote Audience3/14/2023
Mvix, a leading provider of enterprise digital signage solutions, has launched an innovative visual communication feature that allows organizations to stream real-time digital signage content to a distributed audience.
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IntelliShift Extends Construction Fleet Data Automation Through Data Xchange Partnership3/14/2023
IntelliShift, the connected fleet intelligence platform for safety and operations teams, today at ConExpo announced a partnership with Data Xchange, formerly doing business as Ryvit, a construction industry data integrator.
FLEET & ASSET MANAGEMENT SOLUTIONS
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Businesses with vehicles, equipment, and other high-value assets typically turn to GPS fleet tracking solutions with one of three issues:
- They are concerned with driver and public safety.
- They don’t know where or how their vehicles and equipment are being driven or used.
- They have inefficient processes that waste valuable time and money.