FEATURED THOUGHT LEADERSHIP
See why Salesforce was recognized as a Representative Vendor in the Gartner® Market Guide for Field Service Management.
REAL-WORLD CASE STUDIES
Training On-The-Job For Maintenance On Wind Turbines: A Case Study
Discover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
A Marriage Isn't All About The Honeymoon! – A Case Study For Homeserve Five Years After Deployment Of Fast Lean Smart Scheduling
HomeServe is one of the UK's most recognised and 2nd largest boiler installation company. For over five years, it has leveraged market-leading heights of operational efficiency with the FLS VISITOUR dynamic scheduling and FLS MOBILE solution.
Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Batson-Cook, a major southeastern US construction firm, faced a difficult situation when their consumer-grade devices failed due to the intense field conditions, causing downtime and high-replacement costs. The use of these devices also created challenges during the construction layout process. The laptops used by the team could not be utilized in the field, which made it challenging to visualize measurement discrepancies.
Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Lifecycle Management. Next-Level Service.
Explore how a comprehensive approach to service can be your business's secret weapon - helping ensure each instance of care is delivered quickly and effectively.
The Power Of End-To-End Lifecycle Management To Exceed Customer Expectations
Explore how a comprehensive approach to service can be your business's secret weapon, helping ensure each instance of care is delivered quickly and effectively.
Guided Workflows For Field Workers: How To Easily Create & Ensure User Adoption
In this webinar, you will learn why designing for user workflows is crucial for field service app experiences, explore how Resco enables seamless workflow and questionnaire creation for Dynamics 365 Field Service & Dataverse, and more.
Momentum Technology Launches New Mobile Calling App To Support Workers From Anywhere12/5/2023
Momentum Technology, a leading telecom company specializing in caller privacy and protection, announced today the launch of its new mobile app designed to make it easier and safer for people to work remotely or run their businesses from anywhere.
FOSSiBOT DT2 Rugged Tablet Unleashes With 22000mAh Battery 66W Flash Charge And 20+256GB Memory12/5/2023
FOSSiBOT, a rising star in rugged technology, proudly introduces the FOSSiBOT DT2, a rugged tablet that redefines industry standards.
ToolWatch Expands Its Construction Operations Capabilities To Include Workforce Management With Acquisition Of Busybusy12/5/2023
ToolWatch, a leading provider of construction operations solutions connecting the field, warehouse, and back office, today announced the acquisition of busybusy, developer of the popular time tracking software for construction and other remote industries.
BuildingPoint Canada To Offer NavVis VLX Wearable Mobile Mapping Systems To The Building Construction Market In Canada12/5/2023
BuildingPoint Canada, a leading-edge hardware, software, and workflow solutions provider to the building construction industry, announced today a distribution agreement with German-based NavVis, a leading developer of mobile mapping reality capture solutions.
J-Solution Introduces ‘J-Eye,’ A Mobile All-In-One Access Security Manager For Maximum Work Efficiency Of Users12/4/2023
J-Solution (CEO Jang Hong-seok), which was selected in the category of business for the ‘2023 Non-face-to-face leading service activation project in the life-friendly field’ by the National IT Industry Promotion Agency (NIPA), was established in January 2014 as a corporation and has grown into a company specializing in integrated display, broadcasting, and sound solutions.