The equipment dealer industry is experiencing several trends which will continue to drive the need for dealers to modernize their business and operational systems, and enable a more connected experience with their customers. Further, as the equipment rental industry continues to expand, investments in optimizing the workflow will provide significant cost and operational savings.
Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.
Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.
Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.
More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.
Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
Nine23 Ltd, a highly-focused UK mobile security solutions company servicing the public and private sectors has announced its partnership with US company SyncDog, Inc. The joint offering will enable mobile workforces to access cloud-based collaboration tools from their own devices with a new, higher level of security.
Today at Cisco Live, Cisco’s annual IT and communications conference, Netformx announced the newest addition to its suite of applications, Netformx AssetXpert.
Iris ID, a leading global provider of iris recognition technology, recently announced its award-winning multimode iCAM M300 handheld biometric platform now offers gateless access control, time and attendance and employee mustering for both commercial and government markets.
Asure Software(NASDAQ:ASUR), the leading provider of workforce and workspace software solutions, today is revealing the general availability of its new 10” AsureSpace Touch Panels at its annual C3 user conference taking place from June 11-13, 2019 at Hotel Monteleone in New Orleans.
StaffConnect, the leading provider of mobile employee engagement solutions for the deskless workforce, announced today the launch of StaffConnect platform version 2.4 (v2.4). Key highlights include powerful analytics, and advanced functionality for segmenting users and delivering targeted content and messages.