FEATURED THOUGHT LEADERSHIP
An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption. Jolt Consulting Group is well versed in change management and user adoption and feels this is the most important and most underappreciated factor in a service technology implementation.
REAL-WORLD CASE STUDIES
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
Garage Door Company Increases Driver Safety And Decreases Fuel Costs With GPS Tracking Solution
Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Creating Meaningful Diversity In Service
Day Three of Service Leaders Spring Break, powered by Aquant. Watch the interactive panel of experts discuss how to hire a diverse team, what actions are needed to foster an equitable culture, steps leadership can take to make changes today, and more!
3 Key Milestones For Any New AI Deployment
Day Two of Service Leaders Spring Break, powered by Aquant. Watch the interactive workshop to discover best practices and real-world scenarios for deploying AI. Hear stories from the field on how service leaders have overcome AI deployment challenges. Watch the recording now.
Preventing Service Disasters: How Information Gaps Hurt Your Business
Day One of Service Leaders Spring Break, powered by Aquant. Watch the on-demand recording of “Preventing Service Horror Stories: What You Don’t Know Can Hurt Your Business” to discover real-life examples of service horror stories, and practical examples of how service leaders can spot and prevent them. Watch the recording now.
GoContractor Delivers Digital, Standard, And Accessible Worker Orientations With Launch Of Mobile App6/16/2021
GoContractor, the leader in the digitization of construction worker onboarding and compliance tracking, announced the launch of their first mobile app, GoContractor Connect, available for iOS and Android.
Fuze Announces Partnership With Verint To Power Customer Engagement For The Global Enterprise6/15/2021
Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a new partnership with Verint, The Customer Engagement Company, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact center solutions.
As Companies Transition To Hybrid Work, AlertMedia Offers New Mobile App Features To Keep Anywhere Workers Safe6/15/2021
AlertMedia, the world’s leading emergency communication provider, today announced the launch of several new mobile app features designed to keep today’s hybrid workforce and anywhere workers safe and connected to their organization while traveling, working remotely, or on the go.
Byos Launches Byos Industrial μGateway With Secure Lobby To Bring Zero Trust Security And Remote Access To IoT Devices6/15/2021
Byos (www.byos.io), the edge micro-segmentation company dedicated to helping organizations protect themselves from the risk of ubiquitous remote, guest and IoT network connectivity, announced today the launch of the Byos Industrial μGateway (“micro-gateway”), a plug-and-play, edge security product that provides secure connectivity for Internet of Things (IoT) devices and legacy infrastructures.
Sonim XP8 Android Handset Now Supported By Mission-Critical Standards-Based FirstNet® PTT Solution From AT&T6/15/2021
Sonim Technologies (Nasdaq: SONM) today announced that its XP8 ultra-rugged Android handset is approved for FirstNet® Push-to-Talk (PTT), the nationwide mission-critical standards-based push-to-talk solution.