REAL-WORLD CASE STUDIES

• An Employee Focused Driver Safety Solution

  Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.

• Averitt Express Streamlines Transportation Services With GPS Tracking Solution

  See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.

• Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution

  Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.

• Garage Door Company Increases Driver Safety And Decreases Fuel Costs With GPS Tracking Solution

  Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.

• Learn How Ericsson Protects Field Service Engineers Working Alone And Out Of Hours
• Texas Turf Management Uncovers The Hidden Costs Of Doing Business
• East Central Energy Reduces Average Monthly Vehicle Costs By $3,000

FIELD TECHNOLOGIES WEBINARS

• How Can Manufacturers Build Effective Field Service Today?

  Discrete manufacturers are still learning how to make field service successful in today’s world. Luckily, our tools can help. You can now streamline your processes, so that every job gets done safely and correctly, resulting in fewer customer interactions.

• Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support

  Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.

• Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX

  During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.