Fleet Management Fleet Management

FEATURED THOUGHT LEADERSHIP

field service driver Technician Driving Behavior Myths

A lot can happen when your mobile workforce is driving from job to job every day. Take a look at this infographic to understand myths about technicians' driving behaviors and see real-life examples of some risky behaviors captured by Lytx DriveCam devices.

REAL-WORLD CASE STUDIES

  • Solving Common Service Business Problems

    Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.

  • An Employee Focused Driver Safety Solution

    Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.

  • Averitt Express Streamlines Transportation Services With GPS Tracking Solution

    See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.

  • Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution

    Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

A Clearer View Of Customer Data

Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

Does Technology Enable Or Delay Transformation?

The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

FIELD TECHNOLOGIES WEBINARS

  • Overcoming The Barriers To Servitization

    Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.

  • A Cohesive Approach To FSM And Service Parts Planning

    Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution. 

  • Discover The Power Of The Cloud For FSM

    Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?

INDUSTRY NEWS

  • NAFA Fleet Excellence Awards Nominations To Close February 7

    NAFA Fleet Management Association, the vehicle fleet industry’s largest trade association, announces the nominations process for the 2020 Fleet Excellence Awards (FLEXY) will close on February 7. FLEXYs are a well-respected fleet management industry award and a valuable opportunity to reward innovation and solutions that yield strong results. 

  • GPS Insight Acquires Field Management Software Provider ServiceBridge

    GPS Insight, a leading provider of fleet software for organizations with vehicles, trailers and other mobile assets, today announced the acquisition of Chicago-based ServiceBridge, a leading field service management software company for small businesses and franchises with tools that empower field service teams to better serve their customers.

  • With ARCOS Mobile Workbench, Grant PUD Efficiently Tackles Daily Work, Trouble

    ARCOS LLC, the market leader for utility and critical infrastructure resource-management solutions, has launched its ARCOS® Mobile Workbench solution for Grant County, Wash., Grant Public Utility District to help managers efficiently assign work to crews by automatically identifying not only a crew’s skill set but also which crew is nearest to the trouble.

  • Flowfinity Launches Geographic Information System (GIS) Mapping Capabilities To Aid Field Data Collection

    Flowfinity Wireless Inc. today released a software update that allows users to manage data records and workflows geographically by rendering physical locations onto maps in reporting dashboards, leveraging data visualization to improve operations.

  • Iteris Unveils Real-Time Traffic Video Mobile App

    Iteris, Inc., the global leader in applied informatics for transportation and agriculture, today announced that it has launched a new mobile application that streams real-time video and data from intersections equipped with Iteris video detection systems

INDUSTRY EVENTS