FEATURED THOUGHT LEADERSHIP
Highlights from Annual Driving Risk and Collision Analysis based on 358,000 risky driving events.
REAL-WORLD CASE STUDIES
Solving Common Service Business Problems
Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
The New Normal: Learn What Service Leaders Are Doing To Adjust
Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.
Adaptiva Introduces OneSite Cloud – Enabling Secure Internet P2P Content Delivery To Empower Enterprises With Remote Workforces
Adaptiva, a leading, global provider of endpoint management and security solutions for enterprise customers, today announced OneSite Cloud as enterprises accelerate digital transformation and the move to modern management.
Bentley Systems Announces the Acquisition Of Notevault, Provider Of Voice-Based Field Automation For Construction Management
Bentley Systems, Incorporated, a leading global provider of comprehensive software and digital twins services for advancing the design, construction, and operations of infrastructure, today announced the acquisition of NoteVault, a San Diego-based provider of voice-based field automation for construction management.
Spoke IoT And ServiceMax Partnership Seamlessly Integrates IoT Device Data And Field Services
Spoke IoT, a provider of cutting-edge AI and IoT field service solutions, has partnered with ServiceMax, the leader in asset-centric field service management, to deliver a fully integrated, end-to-end solution for connected device monitoring, remote management, and predictive maintenance.
McLeod Software And Vector Partner To Accelerate Fleet & Billing Operations For Truck Drivers And Back Office Teams
Vector, a leading provider of mobile capture and workflow solutions for transportation providers, today announced their partnership with McLeod Software, a leading transportation management software for carriers, brokers, and shippers.
FedEx Rapidly Deploys The Okta Identity Cloud To Secure Its Remote And Essential Workforce
Okta, Inc., the leading independent provider of identity for the enterprise, today announced FedEx has successfully implemented the Okta Identity Cloud to securely enable its global workforce of essential employees to remotely access the critical applications required to successfully deliver goods and services to customers during the COVID-19 pandemic