Field service changes as technology changes. Paper-based, on-site systems have given way to field service management software and cloud-linked solutions. Artificial intelligence, machine learning, virtual reality, unmanned systems, and more will continue to reshape business models and customer experience touchpoints within field service and manufacturing. These revolutionary technologies can help manufacturers generate greater revenue and improve the overall customer experience.
Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.
Once Joyride Coffee Distributors started working with Fleetmatics Routist, they were very impressed with how well Routist fit into REVEAL. Now they experience fewer traffic violations, significant time savings, and greater peace of mind.
Lane Plumbing and Heating wanted a solution which would increase their bottom line, while improving their service quality. After Installing Fleetmatics GPS Tracking on their 14 vehicles, they have been able to verify the amount of time an employee spends on a job and generate more accurate billing for customers; the company has saved $20,000+ on payroll and gains additional savings from reduced fuel consumption by reinforcing positive driving habits.
Texas Turf Management is a full-service commercial landscaping company in Houston, Texas specializing in customized maintenance plans and irrigation installation. With an acute attention to detail, craftsmanship, and customer service, Texas Turf Management has been operating for over 15 years and now maintains a fleet of 15 vehicles.
Consider these tips for how to best help your technicians help your customers.
2017 brings significant changes in how field service organizations (FSOs) are managing operations.
Solar Transport has used a fleet management solution to help reduce fuel costs by 13 percent.
In the field service industry, augmented reality promises to reduce repair time and downtime by helping techs in the field improve overall repair processes.
Using a GPS-based fleet management system to track vehicle activity, Black & Veatch had the data to build a culture of safety.
In this on-demand webinar you will hear from one of your field service peers, Greg Dykes, Manager of Technical Services at Davey Tree. Greg shares his success story on how to maintain an efficient and secure mobile field service operation from the network to the vehicles to the mobile devices. You will also hear from Alex Torkaman, Solutions Development Manager at Apple who will join Greg in sharing six keys steps to take your field services to the next level.
Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.
In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one. For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip. Enter a mobile communication platform. Imagine sending a text or photo to the entire service team and getting your question answered in seconds! It’s like the ‘Bat Phone’ for service.
Getac recently announces its partnership with Trivalent, a leading provider of next-generation data protection services, to deliver seamless and robust next-generation data protection for the first time on rugged computing devices.
PeopleNet, a Trimble Company and leading provider of fleet mobility technology, recently announced that it is the first fleet management provider to offer a connection to 4G Long-Term Evolution (LTE) networks, now available through its PeopleNet ConnectedFleet platform.
TomTom (TOM2), a leader in navigation and mapping products, and M2M DataSmart, wireless data service provider, recently announce a solution to improve the trucker data logging experience.
Nrby, pioneer of Peer Power at Work, recently launched a next-gen enterprise social collaboration platform expressly designed for mobile co-workers.
Fleet Complete Will Lead the Hours-of-Service and Electronic Logging Device Compliance Market With the Acquisition of BigRoad.
The KORE Complete Managed IoT Field Services Solutions.
Telogis invites you to think beyond the fleet.