FEATURED THOUGHT LEADERSHIP
A lot can happen when your mobile workforce is driving from job to job every day. Take a look at this infographic to understand myths about technicians' driving behaviors and see real-life examples of some risky behaviors captured by Lytx DriveCam devices.
REAL-WORLD CASE STUDIES
Solving Common Service Business Problems
Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Skedulo Expands Partner Ecosystem By Aligning With Market Leaders Kronos, Zendesk
Skedulo announced today the continued expansion of its partner ecosystem, introducing separate technology partnerships with Kronos Incorporated and Zendesk, both well-respected market leaders, to further accelerate digital transformation at organizations of all sizes and drive the future of mobile workforce management.
Nrby, A Location Intelligence Platform, Plans To Attend NCTC's Winter Educational Conference
Nrby, a location intelligence platform that is revolutionizing how field service, operations, and customer service teams operate, will be attending NCTC's Winter Educational Conference.
Zubie Partners With AutoMap For Dealer Loaner Fleet Tracking Solution
Zubie, a leading connected-car platform and telematics data insights provider, announced a new integration partnership with AutoMap, the leading inventory tracking and audit solution for dealerships to launch its new product, AutoMap Pro™, which will add the capability of off-lot tracking for dealership loaner fleets.
Juniper Systems Limited Launches Mesa 3 Rugged Tablet Now Running Android
Today Juniper Systems Limited, a manufacturer of rugged computers, announced the release of its new Mesa® 3 Rugged Tablet running on the Android™ operating system with Google Mobile Services.
Entrust Datacard Simplifies High-Assurance Authentication With Next Generation Passwordless Workforce Login And Fully Digital Customer Identity Proofing
Entrust Datacard, a leading provider of trusted identity and secure issuance technology solutions, today announced two new high-assurance offerings for the company’s unified authentication management platform: Passwordless Single Sign On (SSO) Authentication to improve workforce security and productivity, and Identity Proofing with fully digital identity verification for accelerated customer acquisition and onboarding.