FEATURED THOUGHT LEADERSHIP
Highlights from Annual Driving Risk and Collision Analysis based on 358,000 risky driving events.
REAL-WORLD CASE STUDIES
Solving Common Service Business Problems
Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Field Service And Virtual Expertise
In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
Rugged Device Maker AINA Launches Instinctive Push-To-Talk App For Businesses And Individuals
AINA PTT, maker of the PTT Voice Responder, launched an instinctive walkie-talkie PTT application worldwide focusing on businesses and individuals. AINA Small Talk comes with an intuitive user-interface with the simplicity of a walkie talkie.
New Leaf Deploys CSG Field Service Management To Enhance Its Customer Experience
CSG today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers.
DSI's Contactless Solutions Help Supply Chains Keep Employees Safe & Productive
DSI, a leading provider of cloud-based inventory management solutions, announced today its touchless applications empower supply chain organizations to optimize inventory processes while helping to keep workers productive and safe by reducing person-to-person contact during COVID-19.
LaborChart Launches Mobile App Version Of Industry-Leading Workforce Management Software
LaborChart, the leading provider of construction workforce management software, has launched the LaborChart mobile app to give contractors more visibility, ease and transparency when managing their workforce in the digital age.
Trucker Tools Adds TVC Pro-Driver To Portfolio Of Services For Independent Truckers
Trucker Tools today announced a new partnership with TVC Pro-Driver that will provide access to legal representation and other services for independent truckers directly through the Trucker Tools Mobile Driver App.