Fleet Management Fleet Management

FEATURED THOUGHT LEADERSHIP

Field Service Insight Trend #5: Empowering Dealer Networks
Field Service Insight Trend #5: Empowering Dealer Networks

The equipment dealer industry is experiencing several trends which will continue to drive the need for dealers to modernize their business and operational systems, and enable a more connected experience with their customers. Further, as the equipment rental industry continues to expand, investments in optimizing the workflow will provide significant cost and operational savings.

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REAL-WORLD CASE STUDIES

  • Solving Common Service Business Problems
    Solving Common Service Business Problems

    Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.

  • An Employee Focused Driver Safety Solution
    An Employee Focused Driver Safety Solution

    Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.

  • Averitt Express Streamlines Transportation Services With GPS Tracking Solution

    See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.

  • Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
    Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution

    Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

  • Cultivating A Better Customer Experience

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

A Second Chance At Field Service Success

Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.

Q&A: PCM Leverages Technology To Create A Compelling Customer Experience

Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

Era Of Change For Field Service Management

More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

Field Service Benchmark Study Results

Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.

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FIELD TECHNOLOGIES WEBINARS

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

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INDUSTRY NEWS

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INDUSTRY EVENTS

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