FEATURED THOUGHT LEADERSHIP
A lot can happen when your mobile workforce is driving from job to job every day. Take a look at this infographic to understand myths about technicians' driving behaviors and see real-life examples of some risky behaviors captured by Lytx DriveCam devices.
REAL-WORLD CASE STUDIES
Solving Common Service Business Problems
Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ATEN Technology, Inc. Launches Work-From-Anywhere Solution
ATEN Technology, Inc., the technology leader and global manufacturer of KVM and Pro AV connectivity solutions, today released the CN9600, its newest KVM over IP switch.
Avaya And Ringcentral Announce Avaya Cloud Office Is Now Generally Available, To Meet Growing Global Need To Work, Meet And Collaborate From Anywhere On Any Device
Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration and contact center solutions, today announced general availability of the highly anticipated Avaya Cloud Office by RingCentral solution
Sonim And Turtleback Partner To Launch Ultra-Rugged Holsters For XP8, XP5s And XP3
Sonim Technologies (Nasdaq: SONM) and Turtleback have teamed up to launch the Balastec™ Holsters compatible with the XP8, XP5s and XP3 ultra-rugged handsets.
PowerDMS Launches Real-Time Mobile Push Notifications, A New Capability That Will Support Organizations In Their Response To COVID-19 Pandemic
PowerDMS, a leader in cloud-based crucial information and policy management technology, today launched real-time mobile push notifications, a new capability that will support organizations in their response to the COVID-19 crisis.
MetTel Joins Geotab Marketplace To Empower Remote, Mobile Workforces At Lower Cost
MetTel, a digital transformation and communications leader, announced the availability of its Mobility and IoT portfolio to extend the benefits of an increasingly self-sufficient, remote workforce to the Geotab customer base and network of authorized resellers worldwide.