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FEATURED THOUGHT LEADERSHIP
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See why Salesforce was recognized as a Representative Vendor in the Gartner® Market Guide for Field Service Management.
REAL-WORLD CASE STUDIES
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Training On-The-Job For Maintenance On Wind Turbines: A Case Study
Discover how EnBW utilized Field Service Management solutions to optimize employee training, productivity, and safety.
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A Marriage Isn't All About The Honeymoon! – A Case Study For Homeserve Five Years After Deployment Of Fast Lean Smart Scheduling
HomeServe is one of the UK's most recognised and 2nd largest boiler installation company. For over five years, it has leveraged market-leading heights of operational efficiency with the FLS VISITOUR dynamic scheduling and FLS MOBILE solution.
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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CareAR Announces Updates To CareAR For Salesforce On Salesforce AppExchange7/23/2024
CareAR today announced it has updated CareAR for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts.
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Fleetio Go Fleet Maintenance App Now Available In Spanish7/23/2024
Fleetio, the leading fleet maintenance management software company, today announced the launch of a Spanish language option in its mobile fleet maintenance app, Fleetio Go.
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Wyebot Launches Agent Software Through Integration With Intel Connectivity Analytics To Support The Mobile Workforce7/23/2024
Wyebot, the industry leader in AI-driven network automation solutions, today announced the launch of its DEX Agent (Digital Experience Monitoring) software solution through its integration with the Intel Connectivity Analytics (ICA) Program.
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ZF's SCALAR Orchestration Platform With New Capabilities7/22/2024
As the transportation industry evolves, software solutions are becoming increasingly critical in managing complex logistic systems.
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Bell Canada And ServiceNow Announce Expanded Multi-Year Strategic Agreement To Accelerate Bell's Digital Transformation And Leadership In AI-Powered Solutions7/18/2024
Bell Canada, Canada's communications, tech services and digital media leader, and ServiceNow, the AI platform for business transformation, today announced a multi-year strategic agreement to accelerate Bell's transformation to meet the growing customer demand for tech services and digital media.