Fleet Management Fleet Management

FEATURED THOUGHT LEADERSHIP

Light Bulb Idea 5 Field Service Mega-Trends For 2021

There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the foreseeable future, our ability to deliver quality field and customer service will depend on how well we understand these trends and apply the lessons we’ve learned in recent months to them.

REAL-WORLD CASE STUDIES

  • An Employee Focused Driver Safety Solution

    Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.

  • Averitt Express Streamlines Transportation Services With GPS Tracking Solution

    See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.

  • Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution

    Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.

  • Garage Door Company┬áIncreases Driver Safety And Decreases Fuel Costs With GPS Tracking Solution

    Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

A Clearer View Of Customer Data

Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

Does Technology Enable Or Delay Transformation?

The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

FIELD TECHNOLOGIES WEBINARS

INDUSTRY NEWS

INDUSTRY EVENTS