FEATURED THOUGHT LEADERSHIP
There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the foreseeable future, our ability to deliver quality field and customer service will depend on how well we understand these trends and apply the lessons we’ve learned in recent months to them.
REAL-WORLD CASE STUDIES
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
Garage Door Company Increases Driver Safety And Decreases Fuel Costs With GPS Tracking Solution
Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
Erasing The Workforce Skills Gap With Tribal Knowledge With Comfort Systems
Joe Lang, Vice President, Service Technology and Innovation explains how Comfort Systems USA partnered with Aquant to solve service industry challenges surrounding an aging workforce with high workforce turnover and hiring challenges by implementing AI tools to help train and empower the workforce long-term.
Benchmarking Service KPIs With BD
Edwin Pahk, VP of Product Marketing and Business Development at Aquant is joined by Steve Chamberland, Director of Service Operations, BD Biosciences for a deep dive into how companies can adopt an AI powered approach for success in the service industry.
Service KPIs Deep Dive: Strategies For Lifting Workforce Performance
Watch the on-demand recording of the roundtable discussion led by Aquant during the Copperberg 2020 Aftermarket Virtual Summit.
OverIT Announces The Spin-Off From The Engineering Group By Bain Capital And Neuberger Berman And Paolo Bergamo As New CEO9/16/2021
OverIT today announced that, starting from October, the company will be spun off from the Engineering Group becoming an independent entity controlled by Bain Capital and Neuberger Berman.
SightCall Integrates LanguageLine, Bringing Live Interpreters To Leading Visual Assistance Platform9/15/2021
SightCall, the world’s leading augmented reality (AR)-powered visual assistance platform, today announced an integration with LanguageLine Solutions, a Monterey, California-based provider of on-demand language services, to provide live speech interpretation during video calls.
TrackTime24: The All-In-One Tool For Employee Time Tracking And Work Scheduling, Used By Leading Businesses Worldwide9/14/2021
Tracking time, work scheduling and leave management are vital processes for businesses of all shapes and sizes. By evaluating where time is spent across your business versus the income you are generating, key decisions can be made to improve efficiency, performance, and profitability.
TriNet Releases Latest Version Of Mobile App At TriNet PeopleForce9/14/2021
TriNet, a leading provider of comprehensive human resources for small and medium-size businesses (SMBs), today announced enhancements to the TriNet Mobile app.
Trimble Construction One Construction Management Platform Bridges Industry Gap Between Constructible Models And Project Financials9/14/2021
Today at the Collaborate Conference, Trimble (NASDAQ: TRMB) introduced Trimble Construction One™, a connected, cloud-based construction management platform that drives speed, efficiency and accuracy at each phase of the construction project lifecycle.