FEATURED THOUGHT LEADERSHIP
The seasonal transition to colder temperatures means company decision-makers must set aside time to winterize heavy equipment. Overlooking that crucial aspect of machine ownership could lead to accidents, breakdowns, and shortened equipment lifespans. These five tips will help fleet managers take the right approach when getting their equipment ready for the coldest time of the year.
REAL-WORLD CASE STUDIES
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
Garage Door Company Increases Driver Safety And Decreases Fuel Costs With GPS Tracking Solution
Foris Solutions has a culture centered around safety, which focuses on the individual employee. They want to make sure that their people are always in a safe environment while on the job and if they’re not, then help them understand how they can be.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
How Can Manufacturers Build Effective Field Service Today?
Discrete manufacturers are still learning how to make field service successful in today’s world. Luckily, our tools can help. You can now streamline your processes, so that every job gets done safely and correctly, resulting in fewer customer interactions.
Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support
Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.
Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX
During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.
Samsung Galaxy Tab Active3 Rugged Tablet Is Now Available In The US
Samsung today announced the U.S. availability of the Galaxy Tab Active3, a rugged tablet built to meet the rigors of today’s mobile workforce.
Origami Risk Unveils Suite Of Online Solutions For EHS Professionals
Origami Risk, the industry-leading risk, safety and insurance Software as a Service (SaaS) technology firm, today announced the launch of a suite of web-based and mobile solutions designed specifically for environment, health, and safety (EHS) professionals.
WISeKey’s WISeID Identity Offers A Zero Trust Approach To Secure Remote Work
WISeKey International Holding Ltd. (“WISeKey”) (SIX: WIHN, NASDAQ: WKEY), a leading global cybersecurity and IoT company, today announced that its WISeID platform, through WISeID Cloud and CloudSign features, provides a Zero Trust Approach as a new way to secure cloud interactions and mitigate online security risks associated with COVID-19 shutdown.
Datalogic Launches The New Skorpio™ X5, The Most Advanced Key-Based Mobile Computer
Datalogic, a global leader in the automatic data capture and factory automation markets, is pleased to announce the Skorpio™ X5, a new ultra-fast, high-performing key-based mobile computer featuring the largest multi-touch display in the Portable Data Terminal (PDT) market.
Kreston Reeves Plans For And Delivers Future Of Work With Citrix
One day it was business as usual at Kreston Reeves. The next, accountants and CPAs at the London-based financial services firm were rearranging spare bedrooms and cleaning off dining room tables to comply with a government-issued work-from-home mandate sparked by the COVID-19 pandemic.