Data is transforming the way businesses of all sizes make decisions that improve efficiency, productivity, customer service and, ultimately, profitability. In this report, we will identify the trends that arise from an analysis of report utilization by 720 fleets comprising 27,347 vehicles in the United States. The results show how these businesses are making improvements in driver behavior that can have a direct impact on safety, cost control and operational efficiency.
Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.
In your quest to master the customer experience, consider this technology.
Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.
When will today’s connected infrastructure result in the elimination of service appointments altogether?
Here’s a look at some emerging technologies you should be familiar with.
Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.
ServicePower enables field service organizations to deliver faster and smarter service to customers, through a unified FSM suite. The integrated modules enable the field service organization to drive exceptional customer experiences while improving operational performance every step of the way.
Tired of hearing about the promises of IoT? Looking for real and practical applications of IoT, relevant to field services? If you’re interested in hearing how several customers have transformed their field operations with IoT, then this is a webinar you want to watch.
MiX Telematics (NYSE: MIXT), a leading global provider of fleet and mobile asset management solutions, announced that a large, diversified oilfield service company is implementing its premium fleet management solution across its entire fleet of 750 vehicles.
Nrby, pioneer of location-based awareness and productivity, today announced National Grid is using the Nrby platform to boost efficiencies of its wire down processes. Nrby transformed National Grid’s manual, paper-based reports into electronic, automated SmartForms.
Inseego Corp., a pioneer in 5G and intelligent IoT device-to-cloud solutions, has been selected by Tructyre Fleet Management, a Michelin Group company, to deploy its industry-leading Ctrack Fleet Management technology.
Durabook, the global brand fully owned by Twinhead International Corporation, has today introduced the most durable semi-rugged computer ever created. The Durabook S14I greatly exceeds all existing devices in its class in both drop height and IP ratings.
Trimble announced recently the launch of the Trimble Nomad 5 handheld computer—the next generation of its rugged Nomad series of handhelds.
Businesses with vehicles, equipment, and other high-value assets typically turn to GPS fleet tracking solutions with one of three issues:
The KORE Complete Managed IoT Field Services Solutions.