FEATURED THOUGHT LEADERSHIP
Technician feedback can be a critical part of a continuous improvement initiative for a service and maintenance operation. Implementing a successful feedback system requires planning, training, and technology.
REAL-WORLD CASE STUDIES
Case Study: LEAPMOTOR Drives Superior Digital Content Experience
Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.
An Employee Focused Driver Safety Solution
Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.
Averitt Express Streamlines Transportation Services With GPS Tracking Solution
See why Amos R., LTL Efficiency Manager for Averitt Express, trusts GPS Insight to help streamline their transportation services to ensure they meet their standards of excellence for every customer they serve.
Plumbing Company Sees Incredible Savings In First Month With GPS Tracking Solution
Rub-A-Dub Plumbing had a difficult time locating where technicians were at any given time throughout the day. The issue affected many areas of the business, the largest of them being overtime hours claimed. Not having location data made it near impossible to enforce Rub-A-Dub Plumbing’s standards of accountability, which techs sign off on. Each technician averaged 15 hours of overtime each week.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
FIELD TECHNOLOGIES WEBINARS
What You Can Learn From The State Of Service In 2022 To Prepare For 2023
The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.
The Augmented Reality Playbook: How Xerox Aligns Use Cases, Teams, And KPIs To Deliver Differentiated Field Service
Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey.
Key Findings From The 2022 State Of Deskless Work Survey: How To Better Retain And Enable Your Mobile Workforce
The past two years of distributed work and accelerated digital transformation have changed work for the better for knowledge workers who do their work from a desk. But what about the other 80% of the global workforce who is highly mobile and works in the field?
Ecotrak Releases Techtrak Mobile Application To Connect Service Technicians With Business Customers12/7/2022
Today, Ecotrak, the leading facility and asset management software, announced the launch of Techtrak, an asset-centric field service management mobile application, enabling Service Providers and Field Service Technicians to manage work orders, assets, create proposals, communicate with customers and invoice on-the-go.
JLT Mobile Computers Unlocks Greater Operational Efficiencies For Warehouse Forklift Fleets With Innovative Software Dashboard12/6/2022
JLT Mobile Computers, a leading developer of reliable computing solutions for demanding environments, has launched JLT Insights, a new data-driven software dashboard for industries with warehouses.
ARCOS Expands Contract With AEP To Support Field Mobility Solution12/6/2022
ARCOS® LLC, a leader in workforce management solutions for utilities and other critical infrastructure industries, and American Electric Power have expanded AEP’s use of ARCOS’s software beyond the ARCOS Callout and Scheduling Suite to include ARCOS Crew Manager, Resource Assist and Mobile Workbench.
Schuster Equips Full Fleet With E-SMART To Improve Safety12/6/2022
Schuster Co, a transportation solutions leader based in Le Mars, Iowa, and E-SMART, a leading ADAS/ISA provider, have announced completion of a collaboration to bring E-SMART technology to Schuster's fleet of more than 400 trucks.
Seal Shield's ElectroClave For Mobile Device Sanitization Works With Zebra Technologies' Enterprise Mobile Computers12/6/2022
Seal Shield today announced that Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge, has approved Seal Shield's ElectroClave for sanitization of Zebra's enterprise-class mobile devices.