The field service landscape is, currently, a very interesting and evolving industry. However it is affected by volatility and is in a state of, technology driven, disruption. Indeed, as new and advanced technologies come to the fore, businesses need to constantly adapt, or risk getting left behind.
Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. As the world’s largest supplier of mobile networks, Ericsson provide mobile and broadband connections to more than 2 billion people globally.
Once Joyride Coffee Distributors started working with Fleetmatics Routist, they were very impressed with how well Routist fit into REVEAL. Now they experience fewer traffic violations, significant time savings, and greater peace of mind.
Lane Plumbing and Heating wanted a solution which would increase their bottom line, while improving their service quality. After Installing Fleetmatics GPS Tracking on their 14 vehicles, they have been able to verify the amount of time an employee spends on a job and generate more accurate billing for customers; the company has saved $20,000+ on payroll and gains additional savings from reduced fuel consumption by reinforcing positive driving habits.
Texas Turf Management is a full-service commercial landscaping company in Houston, Texas specializing in customized maintenance plans and irrigation installation. With an acute attention to detail, craftsmanship, and customer service, Texas Turf Management has been operating for over 15 years and now maintains a fleet of 15 vehicles.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Live video and augmented reality can have a big impact on customer support.
Here are some tips to stand out among the competition.
For service to be successful, you need commitment from the top down.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.
Twilio (NYSE: TWLO), the leading cloud communications platform for developers, today announced Twilio Proxy, a new API to power private text and voice conversations between a customer and a mobile worker.
The Bureau of Reclamation, in collaboration with the U.S. Geological Survey, is seeking the development of an application framework to support electronic data collection and capture using mobile devices across a diverse range of data collection situations.
AMGtime recently released a new modern navigation menu for their cloud based software. AMGtime is a leading provider of time and attendance solutions, offering organizations efficient ways to manage their workforce.
BursysTecX, a leading provider of software-as-a-service in cloud announced today that it has officially released its popular FieldEquip field service, IoT and Data Analytics software to the Oil & Gas sector.
Swift Shift, a leading mobile home health workforce optimization technology platform, today announces that it has partnered with BAYADA Home Health Care, one of the largest home health providers with over 325 locations in the U.S. and operations in Germany, India, Ireland, and South Korea.
The KORE Complete Managed IoT Field Services Solutions.
Telogis invites you to think beyond the fleet.