Field Technologies Webinars

  1. What You Can Learn From The State Of Service In 2022 To Prepare For 2023 11/28/2022

    The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.

  2. The Augmented Reality Playbook: How Xerox Aligns Use Cases, Teams, And KPIs To Deliver Differentiated Field Service 10/13/2022

    Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey.

  3. Key Findings From The 2022 State Of Deskless Work Survey: How To Better Retain And Enable Your Mobile Workforce 9/30/2022

    The past two years of distributed work and accelerated digital transformation have changed work for the better for knowledge workers who do their work from a desk. But what about the other 80% of the global workforce who is highly mobile and works in the field?

  4. Activate Service Data: Aligning Teams, Customers, Equipment, And Processes 6/13/2022

    How can service data benefit entire organizations, their products, and customers? It’s all about strategically using data to meet evolving service needs and challenges around the globe, says Mike Ferraro, Werfen’s Worldwide Service Director. Learn how his team is using that data to help benchmark themselves against competitors and better manage the way they deploy their resources. Watch the on-demand session with Werfen, Copperberg, and Aquant to discover tools for leveraging non-traditional insights.

  5. What Do Connected Products Really Mean? 4/18/2022

    Learn the key components of a connected product, and how to avoid common challenges.

  6. Building A World-Class Service Organization 4/18/2022

    Watch this Q&A with Microsoft for expert insights on how to deliver service excellence.

  7. How To Build Value With The Right Product As A Service Strategy 4/18/2022

    Learn the building blocks needed for building a PaaS model that delivers value.

  8. How Xerox Is Empowering The Next Generation Of Field Workers 3/18/2022

    Companies are confronting a complex workforce challenge with the coming retirement of many field service technicians and engineers. Join us for a discussion with Xerox and ServiceNow.

  9. Survive The Perfect Storm: How Can You Lead Through Change & Disruption On Your Frontline? 3/8/2022

    Does this sound familiar? High turnover and constant onboarding on your frontline. A greater need to invest in new technology to run your operations. Constant pressure on you and your team to get more done with less.

  10. 3 Strategies For Improving Field Service Productivity 3/4/2022

    While field service operations are critical to business success, it’s often seen as an area for cost reduction, and not something to invest in. So how can you avoid the red pen of the CFO at budget time? The secret is smarter field service management — finding innovative, yet low-cost, incremental ways to improve productivity.