In this informative webinar, find out how AI, which has traditionally been reserved for schedule optimization, can be used to provide the digitization and efficiency your field service operation needs and the intelligence and prioritization for you to make a positive customer experience a reality.
Running a business is challenging. Add in owning and managing company vehicles along with a mobile crew and now you’ve reached a whole new level of complexity. You have different difficulties to contend with to stay successful and keep ahead of your competition.
This shift in customer expectations, has given businesses across industries an opportunity to deliver the service that customers expect, particularly when it comes to field service. How could your business revolutionize the way it manages field service from end to end?
Customer expectations are rising exponentially. It is no longer sufficient to provide a quality product — customers reward partners who can help them operate more efficiently and effectively. To this end, customers are seeking outcomes, with a focus is on the result rather than the means to achieve this.
Imagine a command center analyzing data from machines and automatically dispatching technicians when equipment needs service to prevent an outage. Machines, people and data working together to achieve real business outcomes. This is the vision of the future for industrialists and the intersection of modern field service and asset performance management lies at the heart of it.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.
People assume that machines will talk to each other as part of IoT, but it seems that the integration of data from IoT projects is something that is lacking. In fact, it’s common to see organizations working with multiple IoT projects because of the disconnected flow of data.
Improving the customer experience has become a field service imperative. While productivity gains and cost reductions will always be crucial, today’s leading field service organizations realize that those measures will also be irrelevant if meeting – and exceeding – customer expectations doesn’t happen as well.
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