Field Technologies Webinars

  1. The Rapidly Changing World Of Field Service Management
    10/15/2019

    As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.

  2. From Paper To Digital: How To Take The First Step Towards A Digital Transformation
    10/2/2019

    To keep up with rising customer expectations, field service organizations need to make the move to digital. But where do you begin? And how do you start?

  3. The Field Service Workforce Of The Future
    9/18/2019

    Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.

  4. City Of Las Vegas Doubles Down On Low-code For Field Services
    9/13/2019

    With an inefficient inspectional services department that was bogged down by antiquated technology and data collection methods, the City of Las Vegas was struggling to meet the needs of its citizens. Check out this on-demand webinar to learn how they overcome these obstacles using the OutSystems low-code platform for their field service needs. 

  5. Best Practices For AI In Self-Service: Empowering Customers And Service Agents
    7/17/2019

    Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?

  6. How The Best-in-Class Stop Customer Churn
    3/21/2019

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  7. How To Modernize Your Field Service
    3/14/2019

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

  8. Optimize Your Field Operations With The Power Of Location
    12/12/2018

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

  9. Demystifying Digital Transformation
    11/15/2018

    The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask.  There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.

  10. Today’s Innovation For Tomorrow’s Digital Transformation
    11/7/2018

    We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?