Field Technologies Webinars

1. The Field Service Manager Feedback Dilemma 11/23/2021

   Field service managers need data to coach their teams in order to continually improve their service levels. But a quarter trillion surveys a year are causing record survey fatigue and as a result field service programs are failing. The results are lower quality feedback laced with complaints, which carries the threat of killing employee morale at a time when service expectations are higher than ever.

2. Salesforce Field Service: Built For Change 11/15/2021

   Tap into the latest innovations from Salesforce Field Service, built on the Customer 360. Unleash Salesforce Field Service to manage the changing needs of your business. Scale across the globe with automated scheduling built on Hyperforce. Empower trailblazers and partners to extend the mobile experience for every mobile worker. Build trust with effortless customer experiences such as self-service scheduling and 2-way video support.

3. Digitally Transforming Field Operations With The Power Of Location 10/29/2021

   You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities. Watch this on-demand session to learn how the power of location can help you

4. Erasing The Workforce Skills Gap With Tribal Knowledge With Comfort Systems 9/15/2021

   Joe Lang, Vice President, Service Technology and Innovation explains how Comfort Systems USA partnered with Aquant to solve service industry challenges surrounding an aging workforce with high workforce turnover and hiring challenges by implementing AI tools to help train and empower the workforce long-term.

5. Benchmarking Service KPIs With BD 9/15/2021

   Edwin Pahk, VP of Product Marketing and Business Development at Aquant is joined by Steve Chamberland, Director of Service Operations, BD Biosciences for a deep dive into how companies can adopt an AI powered approach for success in the service industry.

6. Service KPIs Deep Dive: Strategies For Lifting Workforce Performance 9/15/2021

   Watch the on-demand recording of the roundtable discussion led by Aquant during the Copperberg 2020 Aftermarket Virtual Summit.

7. Service KPIs Deep Dive: Are You Measuring What Matters? 9/15/2021

   Aquant leads a roundtable discussion at the Copperberg 2020 Aftermarket Virtual Summit that explores new industry benchmarks that reveal the importance of measuring a range of service KPIs, including first time fix rate.

8. Innovation In Warranty: Building Customer Loyalty By Embracing Technology 9/15/2021

   The warranty function has greatly evolved over the past decade and the recent pandemic has accelerated this growth and transformation. Warranty leaders have needed to change their approach when dealing with the evolving customer expectations, and keep abreast of new technologies transforming old business models. How are the most innovative warranty leaders adopting new tech to inspire customer loyalty?

9. Fast Tracking Service Innovation 9/15/2021

   The MedTech industry faces rising pressures from health care providers and lower returns from maturing products, in addition to stringent regulations. As such, many are exploring new ways to improve their bottom lines. One way is via digital transformation, which allows organizations to execute efficiently across a number of business areas. However, adoption of digital technologies by MedTech companies faces certain challenges, like the working relationship between service, IT, and the C-suite.

10. How To Use Warranty Data To Build Better Customer Experiences 9/15/2021

    Warranty is evolving. It’s no longer about replacing broken products. Instead, the savviest companies are using warranty as another touchpoint in the customer journey in order to build brand loyalty and drive sales. Other organizations are using warranty data to gain insights into equipment performance and develop future-looking service contracts.