Field Technologies Webinars
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Creating Meaningful Diversity In Service
6/11/2021
Day Three of Service Leaders Spring Break, powered by Aquant. Watch the interactive panel of experts discuss how to hire a diverse team, what actions are needed to foster an equitable culture, steps leadership can take to make changes today, and more!
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3 Key Milestones For Any New AI Deployment
6/11/2021
Day Two of Service Leaders Spring Break, powered by Aquant. Watch the interactive workshop to discover best practices and real-world scenarios for deploying AI. Hear stories from the field on how service leaders have overcome AI deployment challenges. Watch the recording now.
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Preventing Service Disasters: How Information Gaps Hurt Your Business
6/11/2021
Day One of Service Leaders Spring Break, powered by Aquant. Watch the on-demand recording of “Preventing Service Horror Stories: What You Don’t Know Can Hurt Your Business” to discover real-life examples of service horror stories, and practical examples of how service leaders can spot and prevent them. Watch the recording now.
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Slashing The Service Skills Gap - An Alchemy Of Tech, People & Processes
6/11/2021
Day One of Service Leaders Spring Break, powered by Aquant. In session one, “Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes” our panel of service leaders offer best practices and lessons learned about hiring and retention amid high rates of retirement and turnover. Watch the recording now to learn more.
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Enable Always-On Service With D365 Customer And Field Service
6/10/2021
Join us for a seamless, end-to-end Customer and Field Service Experience highlighting the crucial interactions between an Agent, Scheduler and Front-line Resource while maintaining an exceptional Customer and Employee Experience.
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Closing The Skills Gap With Dynamics 365 Guides
6/10/2021
Learn how mixed reality can help your organization invest in employee learning and development while addressing the growing skills gap that industries face worldwide. With capabilities like spatial triggers, branching, and now Azure object anchors, Dynamics 365 Guides provides employees with a more natural and intuitive way to learn on the job. Reduce downtime, improve accuracy and feel empowered to "walk up and work" anywhere.
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Optimize Total Experience By Overcoming These FSM Challenges
3/25/2021
In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.
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How Haemonetics Drives Service Transformation With AI
3/12/2021
Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.
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Cut Costs And Improve Efficiencies With IoT-Powered Field Service
3/11/2021
Many organizations are struggling with IoT initiatives, with 51% of respondents rating themselves a three out of five for IoT success in a Forbes Insights survey. In this webinar, we’ll discuss how to move your IoT strategy past the experiment phase to achieve tangible business results.
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Building Your Service Dream Team For 2021
3/9/2021
Watch this webinar recording for an executive discussion of the issues, strategies, and go-forward planning that service leaders can use in formulating the next steps to adapt and ensure success in the “new normal.”