Field Technologies Webinars

  1. 6 Steps To World Class Field Service Mobility

    In this on-demand webinar you will hear from one of your field service peers, Greg Dykes, Manager of Technical Services at Davey Tree. Greg shares his success story on how to maintain an efficient and secure mobile field service operation from the network to the vehicles to the mobile devices. You will also hear from Alex Torkaman, Solutions Development Manager at Apple who will join Greg in sharing six keys steps to take your field services to the next level.

  2. End-to-End Field Service Management, Managing A Service Business In Software

    Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.

  3. How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros

    In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one.  For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip.  Enter a mobile communication platform.  Imagine sending a text or photo to the entire service team and getting your question answered in seconds!  It’s like the ‘Bat Phone’ for service.

  4. Field Mobility 2017: A Look At The Year Ahead

    Join us as we dive into the content of our special report, Field Mobility 2017: A Look At The Year Ahead. We review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions.

  5. More Than Mobile Forms: Halliburton’s Implementation Of An End To End Solution

    A leader in data analytics and mobile data collection, ProntoForms will speak to Yamina Hibbard, Global Asset Manager at Halliburton about how her company took their workflow to the next level with AT&T Mobile Forms, powered by ProntoForms. Discover how a Fortune 500 company improved their process by adopting a SaaS solution, and how your team can, too.

  6. Becoming A Productivity Master: Tips & Tricks For Improving The Productivity Of Your Staff

    A question that continually plagues companies of all sizes is ‘how can I make my employees more productive?’ Is this something that has crossed your mind when it comes to your company?

  7. The Internet Of Things (IoT): How A Connected Enterprise Delivers Better Business Outcomes

    IoT is the talk of the field service industry. Yet, many organizations have resisted or have failed to successfully launch their own IoT Initiative.

  8. Field Service Metrics Webinar: Learn How To Run A Successful KPI Program Explained By Industry Experts

    Trimble PULSE™ and The Service Council™ ran a webinar on how to balance Customer Satisfaction and Operational Efficiency through effective KPI measurement.

  9. Is Your Service Organization Ready For The Connected Customer?

    How is technology changing the way businesses provide service to engage the connected customer? Technology is fueling a colossal shift in customer expectations, causing businesses to rethink how they engage, service and retain customers. Check out this on-demand webcast featuring guest experts Jeanine Sterling, Industry Director, Mobile & Wireless Communications, Frost & Sullivan, and Deb Geiger, VP Global Marketing, Astea International.

  10. Maximizing The Potential Of Every Field Service Interaction: Keeping Your Most Important Stakeholders Happy

    Did you know that over 50% of millennials will leave a service provider on the FIRST poor customer service experience if an alternative is available? With an increasingly technical savvy customer base, and rising competition; does the customer experience you deliver promote customer retention?