Assistance technical worker GettyImages-1333349983 Technology And Its Role In The Utility Field Service Industry

This past September, Hurricane Ian caused catastrophic damage and, while estimates are still undetermined, repairs are expected to cost tens of billions of dollars. During the worst of the storm, it was reported that approximately 2.7 million Floridians lost power. Businesses and families were evacuated, displaced with unknown timelines on return, and wondering what state their livelihood would be in. Millions experienced emotional, physical, and financial stress. The road to recovery begins with a coordinated response to eliminate hazards, provide critical resources, and restore conditions.

  • How Is Field Service Tech Vital For Public Sector Regulators?

    When we talk about the benefits of field service technologies, we must think not only of private sector organizations needing to optimize their field service. Field service management is also a vital part of the public sector regulators. Imagine all the activities regulators perform to secure public safety - social care facilities checks, repairs, maintenance, utility installations, community healthcare visits, etc. Every public sector field is full of opportunities for progress by adopting software for resource scheduling.

  • Bridging Connectivity Gaps With IoT-Enabled Satellite Solutions

    In areas of the world without cellular or Wi-Fi signals, satellite IoT using low power wide area networks (LPWAN) technology has the power to fill those connectivity gaps – especially when you think about remote areas that need particularly long-range connectivity bands that Wi-Fi or cellular cannot provide. IoT-enabled satellite connectivity is typically easy to install within existing infrastructure and is an affordable solution compared to cellular and Wi-Fi. Also, the business model viability is a challenge to roll out cellular or Wi-Fi networks in remote areas. 


  • Service Growth Portfolio Management

    Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

  • Does Technology Enable Or Delay Transformation?

    The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

  • Wearable Computers, Augmented Reality Solutions Emerging

    The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.

  • Net Promoter Score: The Sum Effect Of Customer Interactions

    Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

  • 5 Failures of Customer Journey Maps – And How to Avoid Them

    Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.



  • The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.