FEATURED THOUGHT LEADERSHIP
An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption. Jolt Consulting Group is well versed in change management and user adoption and feels this is the most important and most underappreciated factor in a service technology implementation.
Rise Of The Augmented Worker
How Enterprise Augmented Reality, Artificial Intelligence, and the Consumerization of Software will Revolutionize Manufacturing.
Survival Guide For 2G, 3G Network Sunsets
It is predicted that all major North American carriers will begin shutting down their 2G and 3G networks over the next three to five years, meaning the time is now for IoT solution providers leveraging these networks to begin planning their transition to LTE. This may seem like a daunting undertaking for organizations who have long relied on 2G and 3G to power their connected solutions, but by carefully planning and executing against a comprehensive LTE migration strategy, IoT providers can not only sustain the success of their deployments but also reap the benefits that LTE has to offer.
FIELD TECHNOLOGIES MAGAZINE
Service Growth Portfolio Management
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Does Technology Enable Or Delay Transformation?
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Wearable Computers, Augmented Reality Solutions Emerging
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
Net Promoter Score: The Sum Effect Of Customer Interactions
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
5 Failures of Customer Journey Maps – And How to Avoid Them
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Optimize Total Experience By Overcoming These FSM Challenges3/25/2021
In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.
How Haemonetics Drives Service Transformation With AI3/12/2021
Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.
Cut Costs And Improve Efficiencies With IoT-Powered Field Service3/11/2021
Many organizations are struggling with IoT initiatives, with 51% of respondents rating themselves a three out of five for IoT success in a Forbes Insights survey. In this webinar, we’ll discuss how to move your IoT strategy past the experiment phase to achieve tangible business results.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Zuper Announces Field Service Management Integration With Zoho5/5/2021
Zuper, provider of a productivity suite for intelligent field service management and customer engagement, today announced an expanded presence in the Zoho ecosystem including new enhancements.
Sonim RS60 SmartScanner Handheld Now Available In North America And Europe5/5/2021
Sonim Technologies (Nasdaq: SONM) today announced the commercial availability of its RS60 SmartScanner handheld in North America and Europe.