Earning customer loyalty and developing a rewarding customer lifetime value pays dividends in today’s competitive landscape. As a result, service delivery is more than some siloed customer self-service tools and reactive customer service, which rely mainly on the customer to initiate the action and therefore leave opportunities to generate revenue in the customer’s, or a competitor’s, hands … not yours.
BUNN began 170 years ago with Jacob Bunn opening a grocery store in Springfield, IL. In fact, a young Abe Lincoln was one of his first customers! That venture grew into Bunn Capitol Wholesale Grocery Company and was later managed by George R. Bunn who founded a beverage equipment division in the late 1950's. Bunn-O-Matic Corporation was officially incorporated as a separate entity in 1963. Today, the company remains privately-held and family-owned; Arthur “Hy” Bunn has been the President and CEO since 1988.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Live video and augmented reality can have a big impact on customer support.
Here are some tips to stand out among the competition.
For service to be successful, you need commitment from the top down.
Imagine a command center analyzing data from machines and automatically dispatching technicians when equipment needs service to prevent an outage. Machines, people and data working together to achieve real business outcomes. This is the vision of the future for industrialists and the intersection of modern field service and asset performance management lies at the heart of it.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
ONE20, the industry’s first free membership community built exclusively for professional truck drivers, has entered into an Enterprise Agreement with C.H. Robinson, a Fortune 500 leading third party logistics provider headquartered in Eden Prairie, Minn. that provides global transportation services and third-party logistics.
CSG Systems International, Inc., the trusted global partner to launch and monetize digital services, recently announced that it will expand and extend its agreement with Charter Communications through December 31, 2021.