FEATURED THOUGHT LEADERSHIP
There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the foreseeable future, our ability to deliver quality field and customer service will depend on how well we understand these trends and apply the lessons we’ve learned in recent months to them.
Key Success Requirements For Field Service Management
It can be challenging to understand which field service management (FSM) features can best lead to specified business benefits. Mapping out an FSM strategy and comparing different FSM solutions can be difficult because so many FSM capabilities are complementary. One way to understand different kinds of FSM capabilities is by partitioning them into three categories: in the field, intelligent capabilities, and optimization.
Rise Of The Augmented Worker
How Enterprise Augmented Reality, Artificial Intelligence, and the Consumerization of Software will Revolutionize Manufacturing.
FIELD TECHNOLOGIES MAGAZINE
Service Growth Portfolio Management
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Does Technology Enable Or Delay Transformation?
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Wearable Computers, Augmented Reality Solutions Emerging
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
Net Promoter Score: The Sum Effect Of Customer Interactions
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
5 Failures of Customer Journey Maps – And How to Avoid Them
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Erasing The Workforce Skills Gap With Tribal Knowledge With Comfort Systems9/15/2021
Joe Lang, Vice President, Service Technology and Innovation explains how Comfort Systems USA partnered with Aquant to solve service industry challenges surrounding an aging workforce with high workforce turnover and hiring challenges by implementing AI tools to help train and empower the workforce long-term.
Benchmarking Service KPIs With BD9/15/2021
Edwin Pahk, VP of Product Marketing and Business Development at Aquant is joined by Steve Chamberland, Director of Service Operations, BD Biosciences for a deep dive into how companies can adopt an AI powered approach for success in the service industry.
Service KPIs Deep Dive: Strategies For Lifting Workforce Performance9/15/2021
Watch the on-demand recording of the roundtable discussion led by Aquant during the Copperberg 2020 Aftermarket Virtual Summit.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Havis Launches Forklift Mounting Solutions For Zebra ZQ520 Printer10/11/2021
Havis, Inc., a leading designer and manufacturer of mobile office solutions, is excited to release a new line of forklift mounting solutions for the Zebra ZQ520 Printer.
Worker Safety Is About To Change With New Connected Services Platform From MSA Safety10/11/2021
With the many complexities in implementing a world class safety program, combined with the millions of workplace injuries that continue to occur every year, the value of technology that simplifies safety procedures and connects safety managers to their employees working in hazardous environments, has never been more important.