FEATURED THOUGHT LEADERSHIP
To take full advantage of new capabilities made possible by IoT, developers must be prepared to build solutions that are easy-to-use, intuitive, reliable and secure. Here are the most crucial IoT tests that must be performed, as well as several remedies to make testing tasks run smoothly.
The Future Of Service Delivery: Humans, AI And Automation
The field service market is growing rapidly, with some estimates projecting it to more than double in size by 2022. At the same time, customer expectations around the speed and quality of service are increasing. In order to keep pace, field service organizations are investing in new tools and systems. Most companies are somewhere on the path to digitization, but they need to do more. Simply wrapping a layer of technology around traditional pen-and-paper processes is no longer enough -- they should be looking to drive efficiency through intelligent automation.
Three Ways IoT Is Changing Field Service
Smart machines are everywhere -- in our homes, our driveways, even our power grids and assembly lines. The number of connected devices has almost doubled over the last three years, from 15 billion in 2015 to more than 25 billion today. By 2025, that number is expected to eclipse 75 billion.
FIELD TECHNOLOGIES MAGAZINE
Service Growth Portfolio Management
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Does Technology Enable Or Delay Transformation?
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Wearable Computers, Augmented Reality Solutions Emerging
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
Net Promoter Score: The Sum Effect Of Customer Interactions
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
5 Failures of Customer Journey Maps – And How to Avoid Them
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Real-World Advice For IoT Success
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
ATEN Technology, Inc. Launches Work-From-Anywhere Solution
ATEN Technology, Inc., the technology leader and global manufacturer of KVM and Pro AV connectivity solutions, today released the CN9600, its newest KVM over IP switch.
Avaya And Ringcentral Announce Avaya Cloud Office Is Now Generally Available, To Meet Growing Global Need To Work, Meet And Collaborate From Anywhere On Any Device
Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration and contact center solutions, today announced general availability of the highly anticipated Avaya Cloud Office by RingCentral solution