Today, we are introducing Field Service Lightning, a radically new approach to field service for today’s connected world. Having been at Salesforce for 10 years now, I’ve had the chance to work closely with our customers, and Field Service Lightning is just another step in our evolution together.
We recently explored some of the ways IoT is driving the fleet of the future. From culling data that identifies vehicle maintenance to drilling down into specifics about cargo being transported, we are seeing a revolution in efficiency and productivity for the industry.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Live video and augmented reality can have a big impact on customer support.
Here are some tips to stand out among the competition.
For service to be successful, you need commitment from the top down.
Buying mobile technology for use in a professional work environment is very different from buying a device for personal use. Sifting through the multitude of mobile device variations is far from simple. But, it’s not impossible. Even better, you don’t need extensive IT resources to source an effective mobility solution. You just need to know how to evaluate and buy mobile devices the right way for your environment: the professional way. That is why this webinar is a win-win, and exactly what you need to boost your credibility with colleagues, customers, and C-level executives alike.
In this informative webinar, find out how AI, which has traditionally been reserved for schedule optimization, can be used to provide the digitization and efficiency your field service operation needs and the intelligence and prioritization for you to make a positive customer experience a reality.
Running a business is challenging. Add in owning and managing company vehicles along with a mobile crew and now you’ve reached a whole new level of complexity. You have different difficulties to contend with to stay successful and keep ahead of your competition.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Stockport, UK - ServicePower, Inc., a market leader in field service management solutions, has signed managed services contracts with two new organizations which operate in the appliance, electronics and heating services and insurance cover sectors. The deals will enable both companies to improve delivery through increased service coverage.
Glympse recently announced it has launched Glympse En Route on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Glympse enables service organizations to share continuous appointment updates, estimated time of arrival (ETA) and live last-mile location of a delivery or field service representative.