As digital tools have proliferated, what tasks and levels of access are field service organizations (FSOs) providing for their technicians online?
Oftentimes, a hot new business concept had its real beginning much earlier than anyone realizes. Take artificial intelligence as an example. The technology actually debuted at a conference at Dartmouth University in 1956. At the time, there was a lot of optimism. Some people at the conference believed robots and AI machines would be doing the work of humans by the mid-1970s. Of course, that did not happen -- what happened instead was that funding dried up and a period called “The AI Winter” began. That lasted into the late 2000s, when artificial intelligence again became a business and funding focus.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Live video and augmented reality can have a big impact on customer support.
Here are some tips to stand out among the competition.
For service to be successful, you need commitment from the top down.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Twilio (NYSE: TWLO), the leading cloud communications platform for developers, today announced Twilio Proxy, a new API to power private text and voice conversations between a customer and a mobile worker.
The Bureau of Reclamation, in collaboration with the U.S. Geological Survey, is seeking the development of an application framework to support electronic data collection and capture using mobile devices across a diverse range of data collection situations.