FEATURED THOUGHT LEADERSHIP
To take full advantage of new capabilities made possible by IoT, developers must be prepared to build solutions that are easy-to-use, intuitive, reliable and secure. Here are the most crucial IoT tests that must be performed, as well as several remedies to make testing tasks run smoothly.
The Future Of Service Delivery: Humans, AI And Automation
The field service market is growing rapidly, with some estimates projecting it to more than double in size by 2022. At the same time, customer expectations around the speed and quality of service are increasing. In order to keep pace, field service organizations are investing in new tools and systems. Most companies are somewhere on the path to digitization, but they need to do more. Simply wrapping a layer of technology around traditional pen-and-paper processes is no longer enough -- they should be looking to drive efficiency through intelligent automation.
Three Ways IoT Is Changing Field Service
Smart machines are everywhere -- in our homes, our driveways, even our power grids and assembly lines. The number of connected devices has almost doubled over the last three years, from 15 billion in 2015 to more than 25 billion today. By 2025, that number is expected to eclipse 75 billion.
FIELD TECHNOLOGIES MAGAZINE
Service Growth Portfolio Management
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Does Technology Enable Or Delay Transformation?
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Wearable Computers, Augmented Reality Solutions Emerging
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
Net Promoter Score: The Sum Effect Of Customer Interactions
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
5 Failures of Customer Journey Maps – And How to Avoid Them
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Field Service And Virtual Expertise
In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
Real-World Advice For IoT Success
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Rugged Device Maker AINA Launches Instinctive Push-To-Talk App For Businesses And Individuals
AINA PTT, maker of the PTT Voice Responder, launched an instinctive walkie-talkie PTT application worldwide focusing on businesses and individuals. AINA Small Talk comes with an intuitive user-interface with the simplicity of a walkie talkie.
New Leaf Deploys CSG Field Service Management To Enhance Its Customer Experience
CSG today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers.