I’m getting ready to attend another IoT conference and as I’m reading through the speaker bios and descriptions of the sessions, I notice how the dialogue in most field service circles has jumped into topics like IT/OT convergence, deep analytics, AI, AR, and DevOps success stories. As a “seasoned” field service guy, this seems like a lot of “IT speak” and it is costing companies a lot of money. The fact remains that, in 2017, 94 percent of companies actively spending on IoT deployments are not generating profits from that spend.
Many companies, across all industries, face challenges with the deployment of Internet of Things (IoT) solutions, driving them to continue to deploy "single-point solutions" that focus on the IoT technology and are limited in their business scope and results.
The Internet of Things (IoT) has taken center stage in our increasingly technological world. Connected devices are becoming more practical and affordable for mainstream consumers, as well as an integral part of many businesses. We trust M2M applications to transmit confidential and personal information, monitor valuable assets, and control mission- critical devices.
National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.
Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
To truly impact customer experience, view your service delivery from the customer vantage point.
GE Healthcare has increased service revenue by $10 million through its digital transformation efforts.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
The Enterprise Mobility Exchange East Coast brings together CIOs, VPs and Directors of Mobile, IT and Digital Innovation and leading minds responsible for devising and implementing mobility initiatives across industries.
AetherPal, Inc., a market leader in Mobile Support, today unveiled details of its collaboration with VMware to help customers with advanced remote management requirements, enabling IT to significantly reduce downtime and increase productivity.
