IoT IoT

FEATURED THOUGHT LEADERSHIP

IoT How Snow Removal Operations Benefit From Telematics And The IoT

Snow removal planning is a significant part of keeping towns and cities operational after winter weather events. Today’s plows are more advanced than you might initially realize. That’s because many of them have Internet of Things (IoT) technology.

  • 9 Tests To Help Ensure Your IoT Processes Run Smoothly

    To take full advantage of new capabilities made possible by IoT, developers must be prepared to build solutions that are easy-to-use, intuitive, reliable and secure. Here are the most crucial IoT tests that must be performed, as well as several remedies to make testing tasks run smoothly.

  • Key Success Requirements For Field Service Management

    It can be challenging to understand which field service management (FSM) features can best lead to specified business benefits. Mapping out an FSM strategy and comparing different FSM solutions can be difficult because so many FSM capabilities are complementary. One way to understand different kinds of FSM capabilities is by partitioning them into three categories: in the field, intelligent capabilities, and optimization.

FIELD TECHNOLOGIES MAGAZINE

  • Service Growth Portfolio Management

    Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

  • Does Technology Enable Or Delay Transformation?

    The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

  • Wearable Computers, Augmented Reality Solutions Emerging

    The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.

  • Net Promoter Score: The Sum Effect Of Customer Interactions

    Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

  • 5 Failures of Customer Journey Maps – And How to Avoid Them

    Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

FIELD TECHNOLOGIES WEBINARS

  • Predictive Maintenance In The Real World: Q&A With Clean Energy Fuels
    12/28/2021

    As customers demand faster response times, higher quality products, and exceptional experiences, successful service organizations are turning to technology to connect and engage with customers in meaningful ways. This presentation highlights how Clean Energy Fuels, a large alternative transportation fuel provider, did just that.

  • Enhancing Asset Field Service, Safety, And Customer Experience With Mobility
    12/10/2021

    Are you using the right tools to empower your field technician beyond service? Learn how field-focused apps integrated with SAP/Salesforce can supercharge field service operations and customer experience.

  • The Field Service Manager Feedback Dilemma
    11/23/2021

    Field service managers need data to coach their teams in order to continually improve their service levels. But a quarter trillion surveys a year are causing record survey fatigue and as a result field service programs are failing. The results are lower quality feedback laced with complaints, which carries the threat of killing employee morale at a time when service expectations are higher than ever.

SPECIAL REPORT

  • The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.

INDUSTRY NEWS

  • Semtech Announces New Tool Suite Enabling Dense Deployments And Satellite Connectivity For LoRa
    1/12/2022

    Semtech Corporation, a leading global supplier of high performance analog and mixed-signal semiconductors and advanced algorithms, announced the release of a software upgrade for LoRa integrated circuits (IC) and gateways that significantly increases network capacity, robustness to interference and enables a low power and reliable direct data links from sensors to satellites.

  • HERE And Goodyear Enable Predictive Tire Maintenance
    1/12/2022

    HERE Technologies, the leading location data and technology platform, today announced that its location services are being integrated into the Goodyear Total Mobility one-stop fleet management solution. 

INDUSTRY EVENTS