We as customers have become accustomed to instant gratification, thanks to uber-connectivity.
In the age of the Internet of Things (IoT), connected tools for specialized inspections are no longer a dream of the future, but a reality of today. Whether you are using a videoscope to inspect the inside of a failed gearbox in a wind turbine, a borescope to look at dirt build up inside a recently detached plane engine, or an ultrasonic device to view pipe welds, the right tool and knowledge determine how quickly you can resolve the issue.
The future of IoT for Field Service Organizations (FSO) is now. FSOs have been early adopters of IoT technologies to quickly troubleshoot onsite issues across a range of industries. While most FSOs have been using some form of IoT for years, the technology changes so rapidly – which further evolves internal and customer needs – that it is critical to stay ahead of new advancements and fine-tune your approach to IoT to remain competitive in the market.
Here’s a look at some emerging technologies you should be familiar with.
Innovative technologies are exciting, but nothing is more important than empowering your field technicians.
Getting mired in the day-to-day is all too easy. In order to achieve field service success, you have to learn to think strategically.
How you leverage data will determine your success in the future of field service.
Modernization through technology can attract field service talent.
You are constantly bombarded with buzzwords that are changing as fast as service is evolving. Artificial Intelligence. Cloud. IoT. Customer-Centric. Omni-Channel. Personalization. The list goes on. It’s hard to keep up with what matters to your service organization today, and in the future.
Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.
In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Panasonic recently announced it is doubling the RAM and storage in the latest version of its popular Panasonic Toughpad FZ-G1 tablet and upgrading to the latest 7th generation Intel Core i5 processor.
Kronos Incorporated is driving workplace innovation and helping organizations solve more business problems faster with the Workforce Dimensions Technology Partner Program.