FEATURED THOUGHT LEADERSHIP
Here, Alastair MacLeod, CEO at Ground Control, a satellite focused IoT and M2M connectivity and critical communications provider, examines the opportunities and challenges; and how satellite communications can plug the critical gaps in connectivity to improve efficiencies, productivity, and worker safety.
AI Is The Future Of Field Service Management
Artificial intelligence is the future of field service management, and forward-looking organizations must invest in the technology to remain competitive in an increasingly challenging environment.
IoT Is A Solution To Fleet Management Challenges
Though internet-connected vehicles may seem like a novelty now, they’ll be mainstream in the near future. Connected vehicles are estimated to make up over 95% of new vehicles sold globally by 2030. Connecting your fleet vehicles to the internet can improve efficiency, safety, and productivity – three of the most high-priority aspects of your operation. Learn how these connected vehicles can enhance your fleet here.
FIELD TECHNOLOGIES MAGAZINE
Service Growth Portfolio Management
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Does Technology Enable Or Delay Transformation?
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
Wearable Computers, Augmented Reality Solutions Emerging
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
Net Promoter Score: The Sum Effect Of Customer Interactions
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
5 Failures of Customer Journey Maps – And How to Avoid Them
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Connecting Construction With Microsoft & Hitachi Solutions3/8/2023
Hitachi Solution Experts Mike Oster, Vice President of Construction, and Rob George, Industry Architect, showcase how you can modernize and integrate your operations, improve collaboration, and deliver safer working experiences for your teams.
What You Can Learn From The State Of Service In 2022 To Prepare For 202311/28/2022
The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.
The Augmented Reality Playbook: How Xerox Aligns Use Cases, Teams, And KPIs To Deliver Differentiated Field Service10/13/2022
Earlier this year, Field Technologies Online and ServiceNow sat down with Xerox to learn how their leadership team is empowering the next generation of field service workers and enabling technicians and engineers with real-time expert assistance through augmented reality (AR). In this service leader conversation, you’ll learn more about the role augmented reality is playing in Xerox’s transformation journey.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Zebra And Ivanti Wavelink Team Partner To Increase Material Movement Productivity In Warehouse And Manufacturing Operations3/16/2023
Ivanti Wavelink, the supply chain business unit of Ivanti, and Zebra Technologies Corporation, an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced it will integrate Ivanti Wavelink and Zebra autonomous mobile robots (AMRs) in warehouse and manufacturing facilities.
Your Housing Group Boosts Field Force Efficiency And Resident Experience With FLS3/15/2023
Your Housing Group (YHG) has transformed the efficiency of its field force operations with the FLS VISITOUR scheduling solution from FLS – FAST LEAN SMART, achieving a 25-32% increase in productivity for operatives.
- Redefining Productivity With Winmate ATEX Zone 2 Tablets
- Mvix Launches A Device-Agnostic, Visual Communication Platform For Hybrid Workforce And Remote Audience
- IntelliShift Extends Construction Fleet Data Automation Through Data Xchange Partnership
- Connecteam Brings Its All-In-One Workforce Management App To UK Care Week