How Enterprise Augmented Reality, Artificial Intelligence, and the Consumerization of Software will Revolutionize Manufacturing.
Predictive maintenance is the future of field service — and it just may be here. Here’s what you need to know about implementing predictive maintenance in your organization.
Despite the rising and rapid pursuit of IoT by companies across virtually every industry, the complexity of this new world of technology continues to outpace its potential. As organizations attempt to navigate the unforeseen intricacies of the IoT ecosystem, challenges arise and businesses suffer from delayed time-to-market, slowed revenue realization, technology incompatibilities, budget overruns, and even complete project failures.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Omnitracs, LLC, the global pioneer of fleet management solutions to transportation and logistics companies, today announced the general availability of Omnitracs Strategic Planner, a cloud-based product that offers customers a better alternative to analyze, modify and optimize their entire fleet operations.
Getac has today announced that Primagaz, part of the Dutch SHV Energy Group and the world's first LPG distributor, has selected the ZX70-Ex fully rugged tablet solution to streamline operations and improve safety throughout its bulk gas distribution network in France.