Technology and the Internet of Things (IoT) continue to blur the daily lines between our physical and digital worlds. This move forward is commonly referred to as the Fourth Industrial Revolution (4IR), and was a hot topic at this year’s Mobile World Congress Americas in San Francisco, as wireless connectivity is at the heart of it all.
Many organizations don’t consider how secure, managed connectivity plays such a key role in today’s business environment. When I speak with businesses leaders - from both large enterprises and innovative start-ups - I find that wireless failover capability hasn’t always been considered in their business continuity plan, yet it can sometimes make the difference between success and failure.
Earning customer loyalty and developing a rewarding customer lifetime value pays dividends in today’s competitive landscape. As a result, service delivery is more than some siloed customer self-service tools and reactive customer service, which rely mainly on the customer to initiate the action and therefore leave opportunities to generate revenue in the customer’s, or a competitor’s, hands … not yours.
New APIs will make the development of AR (augmented reality) apps easier.
With the use of a video collaboration tool, Ziegler CAT has reduced the length of its technology support calls by 50 percent.
Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Kevin Chlopecki of Konica Minolta Healthcare about the company’s plans for service evolution.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.
During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies. But today, service organizations must look to the field in order to empower their field service technicians. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and offers instant access to information.
The implementation of an ELD solution may seem like a daunting task for many carriers, understanding that the time, money, and resources required to deploy this technology can be intimidating.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Today, The Climate Corporation, a subsidiary of Monsanto Company, announced a partnership with Deveron UAS Corp. (CSE: DVR), that will deliver farmers advanced aerial imagery data combined with powerful analytics through The Climate Corporation’s industry-leading Climate FieldView digital agriculture platform.
Zonar, the leader in smart fleet management technology, announced today that Zonar Logsavailable on Zonar Connect and 2020 tablets, received third-party validation by industry veteran Annette Sandberg, former Federal Motor Carrier Safety Administration (FMCSA) administrator and nationally recognized expert in public safety.