IoT IoT

FEATURED THOUGHT LEADERSHIP

Rise Of The Augmented Worker
Rise Of The Augmented Worker

How Enterprise Augmented Reality, Artificial Intelligence, and the Consumerization of Software will Revolutionize Manufacturing.

  • Three Ways IoT Is Changing Field Service
    Three Ways IoT Is Changing Field Service

    Smart machines are everywhere -- in our homes, our driveways, even our power grids and assembly lines. The number of connected devices has almost doubled over the last three years, from 15 billion in 2015 to more than 25 billion today. By 2025, that number is expected to eclipse 75 billion.

  • Predictive, Not Reactive: Why IoT Is Transforming Field Service
    Predictive, Not Reactive: Why IoT Is Transforming Field Service

    Predictive maintenance is the future of field service — and it just may be here. Here’s what you need to know about implementing predictive maintenance in your organization.

More IoT Thought Leadership

FIELD TECHNOLOGIES MAGAZINE

  • Cultivating A Better Customer Experience
    Cultivating A Better Customer Experience

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

  • Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
    Q&A: PCM Leverages Technology To Create A Compelling Customer Experience

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

  • Era Of Change For Field Service Management

    More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

  • Field Service Benchmark Study Results

    Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.

  • Increase Versatility & Revenue Streams
    Increase Versatility & Revenue Streams

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

More From Field Technologies Magazine

FIELD TECHNOLOGIES WEBINARS

  • Best Practices For AI In Self-Service: Empowering Customers And Service Agents

    Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

More Field Technologies Webinars

SPECIAL REPORT

  • Real-World Advice For IoT Success
    Real-World Advice For IoT Success

    The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.

INDUSTRY NEWS

More Industry News

INDUSTRY EVENTS

Field Service Asia November 12 - 14, 2019
Sentosa