IoT IoT

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Field Service Insight Trend #2: IoT - Computing At The Edge
Field Service Insight Trend #2: IoT - Computing At The Edge

The technology landscape for IoT devices is undergoing a big change. The data protocols used to connect assets to the cloud are being upgraded, providing new opportunities and use cases for a wide range of industries. Although the shift from 3G to LTE has been in place for consumer technology, its impacts on commercial telematics is just starting to be felt. This is especially true for North America where many of the large network carriers are rolling out new dedicated protocols and expanding to other markets in Europe and China.

  • IoT And Self-Service: Putting Power In The Hands Of Your End User
    IoT And Self-Service: Putting Power In The Hands Of Your End User

    The influence of Internet of Things-enabled devices is maturing across a broad spectrum of industries. This report explores how the power of loT data can be shared with customers to help turn your technology advancements into brand differentiators. 

  • Key Questions To Ask to Make The Right IoT Endpoint Decision
    Key Questions To Ask to Make The Right IoT Endpoint Decision

    At the heart of each IoT deployment is the connected device, or endpoint, (the “thing” in Internet of Things) that is directly related to the underlying technology of the solution as it must support the desired network technology, application capabilities, security requirements, etc. Once it has been determined what functionalities, device standards, and other technologies an IoT endpoint must support, organizations must make the critical, fundamental decision: should we build the endpoint from scratch or buy an off-the-shelf option?

More IoT Thought Leadership

FIELD TECHNOLOGIES MAGAZINE

  • Cultivating A Better Customer Experience
    Cultivating A Better Customer Experience

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

  • Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
    Q&A: PCM Leverages Technology To Create A Compelling Customer Experience

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

  • Era Of Change For Field Service Management

    More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

  • Field Service Benchmark Study Results

    Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.

  • Increase Versatility & Revenue Streams
    Increase Versatility & Revenue Streams

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

More From Field Technologies Magazine

FIELD TECHNOLOGIES WEBINARS

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

More Field Technologies Webinars

SPECIAL REPORT

  • Real-World Advice For IoT Success
    Real-World Advice For IoT Success

    The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.

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