The influence of Internet of Things-enabled devices is maturing across a broad spectrum of industries. This report explores how the power of loT data can be shared with customers to help turn your technology advancements into brand differentiators.
How are field service organizations using FSM software with IoT to drive results?
Field service organizations (FSOs) were among the earliest adopters of mobile computers and continue to find new ways to take advantage of this technology as mobility systems evolve and improve. As the pace of change accelerates, however, FSOs have had to reevaluate their mobile deployment and upgrade strategies. Whereas in the past, rugged mobile devices were almost uniformly based on the Windows environment and remained in service five years or more. The accelerated introduction of new software and hardware features has made it necessary to leverage different operating systems, more flexible hardware platforms, and cloud-based software models.
When will today’s connected infrastructure result in the elimination of service appointments altogether?
Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.
Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.
In your quest to master the customer experience, consider this technology.
Here’s a look at some emerging technologies you should be familiar with.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask. There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.
We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
Trimble recently announced a collaboration with Digi International, a leading global provider of Internet of Things (IoT) connectivity products and services, to enable Trimble fleet customers to leverage the SmartSense by Digi solution on their refrigerated trailers.
One of baseball’s most historic teams, the Philadelphia Phillies, chose Mitel® to power communications and collaboration across its entire organization and mobile workforce, keeping staff connected, productive and delivering an exceptional fan experience.
