In the age of the Internet of Things (IoT), connected tools for specialized inspections are no longer a dream of the future, but a reality of today. Whether you are using a videoscope to inspect the inside of a failed gearbox in a wind turbine, a borescope to look at dirt build up inside a recently detached plane engine, or an ultrasonic device to view pipe welds, the right tool and knowledge determine how quickly you can resolve the issue.
It’s been the year-of-IOT for a few years now. Have we not arrived yet?
I’m getting ready to attend another IoT conference and as I’m reading through the speaker bios and descriptions of the sessions, I notice how the dialogue in most field service circles has jumped into topics like IT/OT convergence, deep analytics, AI, AR, and DevOps success stories. As a “seasoned” field service guy, this seems like a lot of “IT speak” and it is costing companies a lot of money. The fact remains that, in 2017, 94 percent of companies actively spending on IoT deployments are not generating profits from that spend.
Leading field service organizations know how to handle less-than-optimal scenarios.
Three practical solutions for the labor shortage problem
BUNN has innovated service delivery with technologies including field service management, IoT, and AR.
Editor-In-Chief Sarah Nicastro talks one-on-one with Robb Origer of DISH about how field service hiring practices have evolved with the industry.
Have you considered a formal service quality program?
In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.
How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
ProntoForms Corporation (TSXV:PFM), a global leader in smart mobile forms for enterprise, today announced it has launched ProntoForms on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
ClickSoftware, the leading provider of field service management software, today announced it will be exhibiting at the World Gas Conference. The conference will take place June 25 to June 29, 2018 at Walter E. Washington Convention Center in Washington, D.C.