Efficient Management Of Emergency Activities On The Move

Considering over 4M citizens and 350 municipalities served in Italy, Hera Group represents a real giant in the Utility industry and is required to master the management and delivery of services and activities within various areas of operation, both timely and efficiently.

However, performing regular inspections, maintenance, and support on so many assets may turn out to be challenging for Hera Group’s technicians, who need to have broad expertise and direct experience on different operations to complete them quickly and successfully. And in case of emergency activities, immediate management in the field is even more important not to cause safety concerns and larger issues.

Hera Group was therefore looking for an advanced solution to replace the old Field Service Management system used, ClickSoftware, and empower its over 1,600 technicians to effectively manage emergencies, facility operations, and maintenance activities on the move.