Article | November 20, 2023

4 Things To Remember When Implementing New Apps For Your Frontline

Source: Skyllful
GettyImages-1443627035 Field Service Worker

Digital transformation is more than just a buzzword—it is crucial to advancing nearly every organization. It has been slowly happening for years, but the pandemic and subsequent “Great Resignation” is expediting the need for many industries to modernize their operations through technology.

Virtually all companies have accelerated digital transformation efforts, with 68% of organizations saying the pandemic has sped up initiatives greatly. Technology is a tool for helping people do their jobs better, whether it’s completing tasks more quickly, eliminating tedious steps, allowing more collaboration between teams, or making physical jobs less strenuous.

Although the tools for how business is done are changing, most jobs still require people to do the actual work. Companies’ most critical employees are often the field service workers who need the latest digital technology to do their jobs easier, better, and safer. In fact, 75% of deskless workers spend most of their time using technology.

A technology-focused training approach for digital transformation is based on four key pillars :

  • Delivering learning to workers’ primary devices
  • Simulating digital apps and experiences in context
  • Emphasizing self-guided micro-learning
  • Providing on-demand support when people get stuck

These pillars provide a foundation for an instructional design approach tailored to frontline worker needs to develop proficiency with their essential technology.

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