Field Service Organization Cuts Scheduling Costs

By Brian Albright, Field Technologies

Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.

Managing dispatch and routing for a large and dispersed workforce requires advanced technology — particularly for companies that issue thousands of work orders each day and that service a wide variety of equipment. To help improve its service delivery performance, one large in-home services provider has shifted from an on-premise to a cloud-based solution that has helped reduce support costs and increase the responsiveness of the organization. At the same time, they implemented a mobile app for labor tracking and work order management that has also helped streamline connectivity in the field.