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FEATURED THOUGHT LEADERSHIP

GettyImages-621981186 maintenance technician with tablet 5 Ways To Ensure You Have A Smooth Software Implementation

Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.

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REAL-WORLD CASE STUDIES

  • Solar Sun
    Combatting The Heat And Embracing Portability With The TOUGHBOOK 33

    Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.

  • Drillmec-logo-ok_016-scaled
    Drone-Based Remote Asset Inspections

    Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.

  • Hartwig Turns To Fieldpoint For Mobility And Ease of Use

    When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.

  • Gas Utility Reduces Inspection Times By 50% Using Mobile App

    Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Specialization In FSM Software Brings New Benefits

If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

5 Failures of Customer Journey Maps – And How to Avoid Them

Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

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FIELD TECHNOLOGIES WEBINARS

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INDUSTRY NEWS

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MOBILE COMPUTING SOLUTIONS

  • OC2™ Thermal Printer
    The OC2 is a thermal printer that provides receipts and labels up to 2.25 inches wide, and addresses the continually expanding requirements associated with point-of-sale and on-demand transaction activities. The advanced features standard with the OC2 offer extreme user flexibility to meet unique and industry-specific portable printing requirements.
  • Dolphin CT50 Handheld Computer

    For enterprises that require anywhere, anytime real-time connectivity to business-critical applications and data capture capabilities to maximize efficiency and serve customers more effectively, the Dolphin CT50 is Honeywell’s most advanced enterprise-ready 4G/LTE handheld computer. With support for either Windows® or Android™ operating systems, the CT50 targets highly mobile frontline employees in scan-intensive workflows such as on-demand delivery, field service, and customer engagement who require a truly mobile office with the modern conveniences of an all-touch smartphone and the highest degree of future-proofing to speed business agility and lower total cost of ownership.

  • Janam XG105: Handheld Mobile Computer

    The XG105 is a rugged workhorse for customers that need close-range and distance barcode scanning as well as reliable capture of barcodes that are damaged or underneath shrink wrap.

  • Remote MasterMind For Mobility Mobile Device Management Software

    Remote MasterMind for Mobility provides a quick and convenient solution for IT administrators seeking to manage all mobility devices within their network from a single location.

  • LP3 — Portable Thermal Label Printer
    The retail floor is no place for downtime. Constantly reloading labels or paper, or getting a flashing low battery light in the middle of a markdown is simply unacceptable.
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INDUSTRY EVENTS

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