REAL-WORLD CASE STUDIES

• Gas Utility Reduces Inspection Times By 50% Using Mobile App

  Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

• Constructing A Better Blueprint For Device Management

  The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

• BD Life Sciences Uses AR To Help Their Field Engineers

  See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

• MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution

  MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.

• IoT Terminals Enable Intelligent Waste Management
• IoT Terminals Are The Next Stop For Smart School Bus Inspection And Fleet Management
• Rugged Devices Provide Major Benefits Across Departments For City Of Roundrock Texas

FIELD TECHNOLOGIES WEBINARS

• How Can Manufacturers Build Effective Field Service Today?

  Discrete manufacturers are still learning how to make field service successful in today’s world. Luckily, our tools can help. You can now streamline your processes, so that every job gets done safely and correctly, resulting in fewer customer interactions.

• Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support

  Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.

• Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX

  During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.