No one wants to be “that guy”. The field service professional that can’t answer a simple customer inquiry until they get “back to the office” and are sitting in front of a computer. Or, worse, the contractor that delays a customer quote – or even the service itself – another week because they don’t have the right tools or information access to follow through right then and there. Yet, this is a regular occurrence.
The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.
Proven tablet PC technologies provide perfect platform for implementation of award-winning business applications.
Rugged Nautiz X4 Handheld computers improve logistics and cargo monitoring for a Scandinavian transport company.
As the Construction and Engineering (C&E) division for one of the most recognized telecommunications leaders in the United States, this Xplore customer is responsible for building the critical network resources required to deliver advanced communications services to more than 120 million customers nationwide, including 4G LTE wireless, Wi-Fi, IP-based business communications, and high-speed Internet, voice and television services.
Best practices for selling extended warranty and/or extended service programs are shared.
How to navigate a connected service world.
Live video and augmented reality can have a big impact on customer support.
Here are some tips to stand out among the competition.
For service to be successful, you need commitment from the top down.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.
Twilio (NYSE: TWLO), the leading cloud communications platform for developers, today announced Twilio Proxy, a new API to power private text and voice conversations between a customer and a mobile worker.
The Bureau of Reclamation, in collaboration with the U.S. Geological Survey, is seeking the development of an application framework to support electronic data collection and capture using mobile devices across a diverse range of data collection situations.
AMGtime recently released a new modern navigation menu for their cloud based software. AMGtime is a leading provider of time and attendance solutions, offering organizations efficient ways to manage their workforce.
BursysTecX, a leading provider of software-as-a-service in cloud announced today that it has officially released its popular FieldEquip field service, IoT and Data Analytics software to the Oil & Gas sector.
Swift Shift, a leading mobile home health workforce optimization technology platform, today announces that it has partnered with BAYADA Home Health Care, one of the largest home health providers with over 325 locations in the U.S. and operations in Germany, India, Ireland, and South Korea.
Think you need a desktop, laptop, and tablet to excel at the tasks you complete in the office, in-vehicle, and in the field? You don’t...anymore. You just need the highly mobile, extremely flexible and always resilient Xplore XSLATE® R12 tablet PC. The transformational 2 in 1 device gives you all the high performance capabilities and complete computing functions you need in a single platform. You’ll have the right connectivity and ergonomics for a quick transition from the field to a full desktop computing experience – and the most conveniently stored Companion Keyboard on the market. It's fast to deploy when you want a notebook, and even easier to store when you don't. This makes the XSLATE R12 much more evolved than traditional detachable tablets, improving upon its own award-winning R12-series predecessor.
The xTablet T1500 is engineered for mobile workers looking for improvements to their operational productivity and efficiency. The xTablet T1500 features a large, 10.1” display with many other state-of-the-art features and functions. Inside is an Intel BayTrail-T processor along with 2GB of RAM running Windows 8.1 or Windows 10, which is adequate horsepower to handle your enterprise software, security and standard Windows applications.