FEATURED THOUGHT LEADERSHIP
Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.
REAL-WORLD CASE STUDIES
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Drone-Based Remote Asset Inspections
Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.
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Hartwig Turns To Fieldpoint For Mobility And Ease of Use
When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
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Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
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Lifecycle Management. Next-Level Service.
Explore how a comprehensive approach to service can be your business's secret weapon - helping ensure each instance of care is delivered quickly and effectively.
INDUSTRY NEWS
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MCS Expands National Property Preservation Platform With Acquisition Of Five Brothers Asset Management Solutions3/13/2024
MCS (or the “Company”), the national property services company founded in 1986, announced it has acquired property preservation company Five Brothers Asset Management Solutions (“Five Brothers”), bringing two of the country’s leading property preservation and maintenance services companies together.
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Workiz Launches 'Genius' To Revolutionize Field Service Management With AI-Powered Offering3/13/2024
Workiz, the management platform for field service teams, is announcing the launch of Workiz Genius, a revolutionary AI-powered toolkit of powerful capabilities designed to upend nearly every aspect of how field service professionals work.
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Cincinnati Incorporated Transforms Service Contracts And Field Service With Tavant's AI-Driven Enterprise Analytics Platform (TMAP)3/12/2024
Tavant, Silicon Valley's leading digital products and solutions company, today announced a successful implementation of its AI-powered flagship product, TMAP, at Cincinnati Incorporated (CI), a leading machine tool manufacturer located in Harrison, OH.
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Fulcrum Deepens Collaboration With Esri, Recognized As Bronze Partner3/11/2024
Fulcrum, a leading field data collection and process management platform, is proud to announce its new status as a Bronze Partner in the Esri Partner Network.
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Zebra Technologies Introduces Automation Solutions At MODEX 2024 To Empower Connected Workers3/11/2024
Zebra Technologies Corporation, a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced new enterprise mobile computing and intelligent automation solutions designed to enable an agile, resilient supply chain with the power of a connected workforce.
MOBILE COMPUTING SOLUTIONS
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Honeywell’s MS9590i VoyagerGS™ hand-held laser scanner delivers a rugged and reliable solution for scanning all standard 1D bar codes in challenging environments. The MS9590i incorporates reinforced housing which is ideal for light industrial and warehousing applications.
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The Compact4 Mark II is a powerful response to desktop thermal printing requirements, and ideal for on-demand printing, especially where space is limited.
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The MobileDemand industrial grade Imager / Bar Code Scanner is a lightweight optical module capable of reading linear, stacked linear, and matrix bar codes and is ideal for many types of industries such as sales delivery, manufacturing, and warehousing.
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The MobileDemand xTablet T7200 combines the functionality of a notebook, full Windows OS of a tablet and the portability and data collection capabilities of a handheld. The all new supercharged Intel® Atom processor provides 2.35 times better CPU performance and 4 times better disk performance to handle graphic and data intensive applications.
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The best of consumer-styling with all the enterprise-class features.