FEATURED THOUGHT LEADERSHIP
Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.
REAL-WORLD CASE STUDIES
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Drone-Based Remote Asset Inspections
Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.
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Hartwig Turns To Fieldpoint For Mobility And Ease of Use
When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
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Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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Calabrio Workforce Management Now Interoperates With Microsoft Dynamics 36510/16/2024
Calabrio, the workforce performance company, today announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Center.
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Comarch FSM Provides Comprehensive Support To One Of The Top Telecom Operators In The United Arab Emirates10/15/2024
The telecommunications arm of e& UAE, has adopted Comarch Field Service Management (FSM) platform across the UAE.
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Panasonic Connect Certifies TOUGHBOOK Devices On Red Hat Enterprise Linux For Enhanced Flexibility And Security10/15/2024
Panasonic Connect North America, Division of Panasonic Corporation of North America, today announced a collaboration with Red Hat, the world’s leading provider of enterprise open source software solutions, to certify TOUGHBOOK devices on Red Hat Enterprise Linux.
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Quickbase Makes It Easier To Do Your Hardest Work10/15/2024
Quickbase, the AI-powered work management platform, today announced enhancements to its platform, making it easier for operational leaders to manage complex processes and connect data to get work done.
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Fleetio Partners With Razor Tracking To Enhance Vehicle And Asset Management10/15/2024
Fleetio, the leading fleet optimization company, today announced a new partnership with Razor Tracking, a fleet telematics software company.
MOBILE COMPUTING SOLUTIONS
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The Algiz XRW® represents a revolutionary step in mobile computing. This ultra-rugged notebook combines unprecedented performance in the field with a slim, lightweight and compact design which is unique to the market.
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Havis Inc., a leading manufacturer of mobile office solutions for mobile professionals, has introduced a new lightweight touch screen display that mounts directly to a vehicle’s dash panel. The new space-saving display functions as an external monitor, providing the option of docking and mounting computing devices in the trunk to maximize space in the cabin and create a comfortable work environment that optimizes a fleet’s productivity.
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Meet the RW series of mobile printers from Zebra Technologies, the leading manufacturer of on-demand printing solutions.
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The MobileDemand xTablet T7000 ultra-compact high performance imager / bar code scanner is a lightweight optical module capable of reading linear, stacked linear, and matrix bar codes and is ideal for many types of industries such as sales, delivery, manufacturing, and warehousing.
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In the store. At the customer’s home. Pool side, court side or at the front gate. Wherever payment gets taken or retail business gets done, that’s where you’ll find the DLI 8800 rugged mobile POS tablet.