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AWE Show Report: Inching Closer To Reality
AWE Show Report: Inching Closer To Reality

The 2019 Augmented Wearables Expo (AWE) took place in sunny Santa Clara, Calif. This year’s AWE 2019 featured a large “play area” dedicated to entertainment-oriented use cases. With more than 7,000 attendees, 250 exhibitors, and 300 speakers, AWE pulled in a large crowd over its three-day run. AWE is primarily oriented toward smart glasses hardware and software, though other forms of novel interfaces are included. Smart suits and smart fabrics, including innovative applications of haptic technology, have their place in the conference, expanding the scope of “solutions” on display.

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REAL-WORLD CASE STUDIES

  • Constructing A Better Blueprint For Device Management
    Constructing A Better Blueprint For Device Management

    The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

  • BD Life Sciences Uses AR To Help Their Field Engineers
    BD Life Sciences Uses AR To Help Their Field Engineers

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

  • MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
    MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution

    MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.

  • IoT Terminals Enable Intelligent Waste Management
    IoT Terminals Enable Intelligent Waste Management

    Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

  • Cultivating A Better Customer Experience

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

Q&A: PCM Leverages Technology To Create A Compelling Customer Experience

Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

Era Of Change For Field Service Management

More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

Mobility Opens Windows Of Opportunity For Efficiency

Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.

The Gold Mine Of Data Supplied By Field Techs

What is it really like to be a customer of your firm? Ask your technicians.

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FIELD TECHNOLOGIES WEBINARS

  • Best Practices For AI In Self-Service: Empowering Customers And Service Agents
    Best Practices For AI In Self-Service: Empowering Customers And Service Agents

    Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

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INDUSTRY NEWS

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MOBILE COMPUTING SOLUTIONS

  • xTablet T1200 Windows 8 Fully Rugged Tablet PC
    xTablet T1200 Windows 8 Fully Rugged Tablet PC

    Introducing the xTablet T1200 rugged tablet PC with a 10.4” display designed specically for the information worker. The high-performance, all-light readable xTablet bolsters productivity for mobile users who work in demanding environments.

  • xTablet C1200 Rugged Convertible Laptop
    xTablet C1200 Rugged Convertible Laptop Meet the xTablet C1200 Rugged Convertible Tablet PC. The high-performance C1200 convertible tablet specifically designed for the always-mobile professional who needs superior connectivity and access to business applications anytime, anywhere.
  • RL4 Portable Label Printer
    RL4 Portable Label Printer Datamax-O’Neil built its reputation on rugged and reliable portable receipt printers and has now used this expertise to design the industry’s most rugged portable label printer.
  • P-touch EDGE Labeling Solutions
    P-touch EDGE Labeling Solutions

    he Brother P-Touch® Labeling System includes the PT-7600 and PT-7500 devices. These devices are rugged labeling devices designed for numerous applications.

  • DLI 9200 Vehicle Mount Computer
    DLI 9200 Vehicle Mount Computer The DLI 9200 is offered with either a 12.1" or 15" industrial-rated touchscreen ensuring a perfectly sized display no matter what your application. Powered by a dual-core Atom® processor and sporting a shock-mounted HDD or blazing fast, the DLI 9200 is powerful enough to run the most demanding software.
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INDUSTRY EVENTS

Field Service Asia November 12 - 14, 2019
Amara Sanctuary Resort Sentosa
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