FEATURED THOUGHT LEADERSHIP
There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the foreseeable future, our ability to deliver quality field and customer service will depend on how well we understand these trends and apply the lessons we’ve learned in recent months to them.
REAL-WORLD CASE STUDIES
Hartwig Turns To Fieldpoint For Mobility And Ease of Use
When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
Constructing A Better Blueprint For Device Management
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
BD Life Sciences Uses AR To Help Their Field Engineers
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Erasing The Workforce Skills Gap With Tribal Knowledge With Comfort Systems
Joe Lang, Vice President, Service Technology and Innovation explains how Comfort Systems USA partnered with Aquant to solve service industry challenges surrounding an aging workforce with high workforce turnover and hiring challenges by implementing AI tools to help train and empower the workforce long-term.
Benchmarking Service KPIs With BD
Edwin Pahk, VP of Product Marketing and Business Development at Aquant is joined by Steve Chamberland, Director of Service Operations, BD Biosciences for a deep dive into how companies can adopt an AI powered approach for success in the service industry.
Service KPIs Deep Dive: Strategies For Lifting Workforce Performance
Watch the on-demand recording of the roundtable discussion led by Aquant during the Copperberg 2020 Aftermarket Virtual Summit.
Samsung Elevates The PC Experience With The New Galaxy Book Pro 360 5G9/22/2021
Samsung Electronics Co., Ltd today unveiled the Samsung Galaxy Book Pro 360 5G, the latest addition to the popular Samsung Galaxy Book Series. Now with super-fast 5G capabilities, users can maximise their productivity anytime, anywhere.
Nutanix And Citrix Team To Power Future Of Work9/21/2021
.NEXT Conference--The future of work is hybrid. Nutanix a leader in hybrid multicloud computing, and Citrix Systems, Inc. are joining forces to help their customers deliver it.
Siyata Mobile And Esper Announce Strategic Partnership To Scale Deployment Of Mission Critical Push-To-Talk Communication Devices9/21/2021
Siyata Mobile Inc. ("Siyata" or the "Company"), a global vendor of Push-to-Talk over Cellular (PoC) devices and cellular signal booster systems, announces a new partnership with Esper, the leader in DevOps ("Development Operations") for devices, that combines Siyata's rugged Mission Critical Push-to-Talk (MCPTT) SD7 handsets with Esper's full-stack solution of Android Enterprise Mobility Management (EMM) software.
New Trimble DA2 Receiver Boosts Performance Of Trimble Catalyst GNSS Positioning Service9/21/2021
Trimble (NASDAQ: TRMB) launched today the Trimble® DA2 GNSS receiver for the Trimble Catalyst™ positioning service. The DA2—the second-generation receiver and antenna for the Catalyst service—now includes the Trimble ProPoint™ GNSS engine for enhanced performance.
ServiceMax Announces New Features In Asset 360 For Salesforce That Drive Customer Profitability9/21/2021
ServiceMax, a leader in asset-centric field service management, today announced at Dreamforce that several new features have been added to ServiceMax Asset 360 for Salesforce, a field service solution that is available on Salesforce AppExchange and improves service agility and delivers complete visibility into assets in the field.
MOBILE COMPUTING SOLUTIONS
The Trimble Juno T41 rugged handheld computer is designed for use with any part of your mobile workforce. It is a powerful, connected, and compact solution with the convenience and ease-of-use of a smartphone while having the durability and long-term support that you cannot find with smartphones.
Stratix works with you as your collaborative partner helping you design, plan, customize and deploy an end-to-end mobile enterprise solution. Just like our solutions, our services are customizable to your needs.
The Algiz 7® represents the next generation of mobile PC performance. This rugged tablet PC is small, light and fast, with multiple connectivity options and a wide range of functionality. If you work with detailed maps or other visuals and need a larger display than a handheld, or if you need full Windows PC functionality, this Algiz tablet's 7-inch screen and Windows 7 platform make it a great solution.
The Nautiz X7® exemplifies the evolution of handheld computers. Packed with innovative advancements in PDA technology, it surpasses everything else on the market with its mix of power, functionality and ruggedness. The Nautiz X7 can do everything you need to do - and some things you may not have even known you could do.
Dolphin 60s, a part of Honeywell’s scanphone line, was specifically built to facilitate quick, reliable and secure access to business critical data.