Technology has done wonders for business in the last 20-plus years, especially mobile technology. Tablet, laptop and even handheld computers have completely transformed the notion of field service and, therefore, customer service. Customer questions can be answered and problems can be solved by technicians in a matter of minutes – not days, weeks or months. Ideas from the best, brightest and most skilled workers can be applied, even if they are hundreds of miles away from the actual job site.
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
School bus service contractors are responsible for getting students to and from school safely and soundly. Besides picking up and dropping off students at designated stops along the bus route, school bus operators are also responsible for inspecting their vehicles before each journey to ensure the safety of passengers, pedestrians, and other drivers on the road. For an operator of a large fleet of school buses, manually inspecting each bus used to be a time-consuming and labor-intensive affair.
Round Rock is a young and tech-oriented community, and that’s reflected in the city’s employees. There was a time when the IT department was responsible for identifying new technology, figuring out the process to implement it and bringing it to the many business units it supports.
“Smart Connected Farms” are no longer a great idea for the future, but a reality. The emergence of the Internet of Things (IoT) means farmers have access to more data than ever before, improving crop yields and overall operations. Gone are the days of estimation, as “smart connected” farm equipment can do everything from adjusting fertilizer output, optimizing plotted fields, and even analyzing the internal hydraulics of the asset for repair and maintenance.
Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.
Focus on these three things to make digital transformation possible.
In your quest to master the customer experience, consider this technology.
When will today’s connected infrastructure result in the elimination of service appointments altogether?
The elimination of paper speeds invoicing from one week to essentially same day.
Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.
ServicePower enables field service organizations to deliver faster and smarter service to customers, through a unified FSM suite. The integrated modules enable the field service organization to drive exceptional customer experiences while improving operational performance every step of the way.
Tired of hearing about the promises of IoT? Looking for real and practical applications of IoT, relevant to field services? If you’re interested in hearing how several customers have transformed their field operations with IoT, then this is a webinar you want to watch.
MiX Telematics (NYSE: MIXT), a leading global provider of fleet and mobile asset management solutions, announced that a large, diversified oilfield service company is implementing its premium fleet management solution across its entire fleet of 750 vehicles.
Nrby, pioneer of location-based awareness and productivity, today announced National Grid is using the Nrby platform to boost efficiencies of its wire down processes. Nrby transformed National Grid’s manual, paper-based reports into electronic, automated SmartForms.
Inseego Corp., a pioneer in 5G and intelligent IoT device-to-cloud solutions, has been selected by Tructyre Fleet Management, a Michelin Group company, to deploy its industry-leading Ctrack Fleet Management technology.
Durabook, the global brand fully owned by Twinhead International Corporation, has today introduced the most durable semi-rugged computer ever created. The Durabook S14I greatly exceeds all existing devices in its class in both drop height and IP ratings.
Trimble announced recently the launch of the Trimble Nomad 5 handheld computer—the next generation of its rugged Nomad series of handhelds.
Honeywell’s Dolphin® 9700 is a rugged digital assistant that is equipped with multi-functional data collection and communications capabilities in one reliable, easy-to-use device.
Integrated satellite navigation services for the mobile workforce.