Mobile Computing Resource Center Mobile Computing Resource Center

FEATURED THOUGHT LEADERSHIP

Light Bulb Idea 5 Field Service Mega-Trends For 2021

There’s no question that the COVID-19 pandemic has reshaped our world and our industry, and that field service trends have emerged or accelerated as we all adapted to the changes around us. One thing seems certain: for the foreseeable future, our ability to deliver quality field and customer service will depend on how well we understand these trends and apply the lessons we’ve learned in recent months to them.

REAL-WORLD CASE STUDIES

  • Hartwig Turns To Fieldpoint For Mobility And Ease of Use

    When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.

  • Gas Utility Reduces Inspection Times By 50% Using Mobile App

    Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

  • Constructing A Better Blueprint For Device Management

    The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

  • BD Life Sciences Uses AR To Help Their Field Engineers

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Specialization In FSM Software Brings New Benefits

If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

5 Failures of Customer Journey Maps – And How to Avoid Them

Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

FIELD TECHNOLOGIES WEBINARS

INDUSTRY NEWS

MOBILE COMPUTING SOLUTIONS

  • The Trimble Juno T41 rugged handheld computer is designed for use with any part of your mobile workforce. It is a powerful, connected, and compact solution with the convenience and ease-of-use of a smartphone while having the durability and long-term support that you cannot find with smartphones.

  • Stratix works with you as your collaborative partner helping you design, plan, customize and deploy an end-to-end mobile enterprise solution. Just like our solutions, our services are customizable to your needs.
  • The Algiz 7® represents the next generation of mobile PC performance. This rugged tablet PC is small, light and fast, with multiple connectivity options and a wide range of functionality. If you work with detailed maps or other visuals and need a larger display than a handheld, or if you need full Windows PC functionality, this Algiz tablet's 7-inch screen and Windows 7 platform make it a great solution.
  • The Nautiz X7® exemplifies the evolution of handheld computers. Packed with innovative advancements in PDA technology, it surpasses everything else on the market with its mix of power, functionality and ruggedness. The Nautiz X7 can do everything you need to do - and some things you may not have even known you could do.
  • Dolphin 60s, a part of Honeywell’s scanphone line, was specifically built to facilitate quick, reliable and secure access to business critical data.

INDUSTRY EVENTS