There seems to be a majority consensus (80%) among global enterprise executives that mobility is a “key enabler of reaching business goals”. In fact, more than 50% of senior executives intend to expand their mobile workforce in the coming months according to a recent study conducted by WBR Digital and commissioned by NetMotion.
Proven tablet PC technologies provide perfect platform for implementation of award-winning business applications.
Rugged Nautiz X4 Handheld computers improve logistics and cargo monitoring for a Scandinavian transport company.
As the Construction and Engineering (C&E) division for one of the most recognized telecommunications leaders in the United States, this Xplore customer is responsible for building the critical network resources required to deliver advanced communications services to more than 120 million customers nationwide, including 4G LTE wireless, Wi-Fi, IP-based business communications, and high-speed Internet, voice and television services.
Historically, HydroChem’s crew leaders (job foremen) have manually completed pre-printed service receipts on the customer’s job site. These forms document equipment, labor and materials used in performing the work. After receiving customer signature approval, the service receipt serves as the source document for invoicing and payroll data entry.
Consider these tips for how to best help your technicians help your customers.
2017 brings significant changes in how field service organizations (FSOs) are managing operations.
A new mobile application has reduced inspection reporting processing from 30 minutes down to 5 for a municipal utility.
A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.
Field service technicians have always been on the leading edge of mobile technology deployments. In many industries, technicians now carry enough mobile gadgets to make Batman envious — tablets, notebook computers, smartphones, mobile printers, and (in some cases) specialized devices such as electronic meters or other test equipment.
In this on-demand webinar you will hear from one of your field service peers, Greg Dykes, Manager of Technical Services at Davey Tree. Greg shares his success story on how to maintain an efficient and secure mobile field service operation from the network to the vehicles to the mobile devices. You will also hear from Alex Torkaman, Solutions Development Manager at Apple who will join Greg in sharing six keys steps to take your field services to the next level.
Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.
In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one. For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip. Enter a mobile communication platform. Imagine sending a text or photo to the entire service team and getting your question answered in seconds! It’s like the ‘Bat Phone’ for service.
Getac recently announces its partnership with Trivalent, a leading provider of next-generation data protection services, to deliver seamless and robust next-generation data protection for the first time on rugged computing devices.
PeopleNet, a Trimble Company and leading provider of fleet mobility technology, recently announced that it is the first fleet management provider to offer a connection to 4G Long-Term Evolution (LTE) networks, now available through its PeopleNet ConnectedFleet platform.
TomTom (TOM2), a leader in navigation and mapping products, and M2M DataSmart, wireless data service provider, recently announce a solution to improve the trucker data logging experience.
Nrby, pioneer of Peer Power at Work, recently launched a next-gen enterprise social collaboration platform expressly designed for mobile co-workers.
Fleet Complete Will Lead the Hours-of-Service and Electronic Logging Device Compliance Market With the Acquisition of BigRoad.
Think you need a desktop, laptop, and tablet to excel at the tasks you complete in the office, in-vehicle, and in the field? You don’t...anymore. You just need the highly mobile, extremely flexible and always resilient Xplore XSLATE® R12 tablet PC. The transformational 2 in 1 device gives you all the high performance capabilities and complete computing functions you need in a single platform. You’ll have the right connectivity and ergonomics for a quick transition from the field to a full desktop computing experience – and the most conveniently stored Companion Keyboard on the market. It's fast to deploy when you want a notebook, and even easier to store when you don't. This makes the XSLATE R12 much more evolved than traditional detachable tablets, improving upon its own award-winning R12-series predecessor.
The xTablet T1500 is engineered for mobile workers looking for improvements to their operational productivity and efficiency. The xTablet T1500 features a large, 10.1” display with many other state-of-the-art features and functions. Inside is an Intel BayTrail-T processor along with 2GB of RAM running Windows 8.1 or Windows 10, which is adequate horsepower to handle your enterprise software, security and standard Windows applications.