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FEATURED THOUGHT LEADERSHIP

GettyImages-621981186 maintenance technician with tablet 5 Ways To Ensure You Have A Smooth Software Implementation

Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.

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REAL-WORLD CASE STUDIES

  • Solar Sun
    Combatting The Heat And Embracing Portability With The TOUGHBOOK 33

    Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.

  • Drillmec-logo-ok_016-scaled
    Drone-Based Remote Asset Inspections

    Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.

  • Hartwig Turns To Fieldpoint For Mobility And Ease of Use

    When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.

  • Gas Utility Reduces Inspection Times By 50% Using Mobile App

    Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Specialization In FSM Software Brings New Benefits

If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

5 Failures of Customer Journey Maps – And How to Avoid Them

Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

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FIELD TECHNOLOGIES WEBINARS

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INDUSTRY NEWS

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MOBILE COMPUTING SOLUTIONS

  • Datamax-O'Neil Andes 3 Printer
    The Datamax-O’Neil Andes 3 printer was designed for the rough and tumble environment of the mobile field worker. Rugged, lightweight and easy to use, the Andes 3 is the perfect choice for companies who need a durable printer at an affordable price.
  • ET50 / ET55 Tablet

    The best of consumer-styling with all the enterprise-class features.

  • Panasonic Toughbook-W7
    The sleek ultra-portable, 3.0 lbs Toughbook W7 with a 7 hour battery life is designed for the high-output demands of today's mobile professionals. Rugged features, such as a shock-mounted 80GB hard drive, ensure maximum durability and industry-leading reliability
  • Trimble Juno® T41™ Rugged Handheld Computer

    The Trimble Juno T41 rugged handheld computer is designed for use with any part of your mobile workforce. It is a powerful, connected, and compact solution with the convenience and ease-of-use of a smartphone while having the durability and long-term support that you cannot find with smartphones.

  • xTablet T1600 Rugged Tablet PC

    Powerful Tablet for Enterprise Productivity with Innovative Integrated Features and Functions.

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INDUSTRY EVENTS

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