The pre-mobile enabled field service organization, which is quite common despite available technologies and almost ubiquitous connectivity, is one that still relies heavily on manual processes and paper-based forms for field service delivery. At best, this traditional organization may use multiple spreadsheets for data entry and job tracking. Due to the lack of a mobile process, field service directors and managers have no insight into the locations of their field techs, the status of jobs in progress, or real-time data on which to escalate or downgrade problems.
MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
School bus service contractors are responsible for getting students to and from school safely and soundly. Besides picking up and dropping off students at designated stops along the bus route, school bus operators are also responsible for inspecting their vehicles before each journey to ensure the safety of passengers, pedestrians, and other drivers on the road. For an operator of a large fleet of school buses, manually inspecting each bus used to be a time-consuming and labor-intensive affair.
Round Rock is a young and tech-oriented community, and that’s reflected in the city’s employees. There was a time when the IT department was responsible for identifying new technology, figuring out the process to implement it and bringing it to the many business units it supports.
Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.
Focus on these three things to make digital transformation possible.
In your quest to master the customer experience, consider this technology.
The elimination of paper speeds invoicing from one week to essentially same day.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask. There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.
We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?
Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.
StaffConnect, the leading provider of mobile employee engagement solutions, today announced that Jerome’s Furniture, a third-generation family business, is using the StaffConnect mobile platform to build strong levels of engagement across its entire workforce.
To help Canadian business customers ensure their high-value goods are always where they need to be, Fleet Complete® launched a new low-power asset tracker, exclusively on the TELUS LTE-M network.
Technology buyers are in favour of spreading the cost of equipping their mobile workforces with notebooks, tablets and handheld devices, the latest research reveals. 78% of UK technology buyers said they would be interested in a subscription-based solution to equip mobile workforces.
Task Guru, LLC today announced they have built the first service professional platform in the industry that combines both field service technology and lead referral technology together in one easy to use application. Task Guru plans on releasing the field service software technology by the first quarter of 2019.
Vuzix® Corporation (NASDAQ: VUZI), ("Vuzix" or, the "Company"), a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products, is pleased to announce the commercial availability of the Vuzix M300XL Smart Glasses for enterprise.
The xTablet T1500 is engineered for mobile workers looking for improvements to their operational productivity and efficiency. The xTablet T1500 features a large, 10.1” display with many other state-of-the-art features and functions. Inside is an Intel BayTrail-T processor along with 2GB of RAM running Windows 8.1 or Windows 10, which is adequate horsepower to handle your enterprise software, security and standard Windows applications.
Boost efficiency and customer service by giving your employees enterprise-class handheld computers that survive life in the field or shop floor, communicate and access information in real time. The TC75 is the professional-grade Android device built from the ground up for the enterprise.