FEATURED THOUGHT LEADERSHIP
Today’s demand for mobility continues to grow and so do the number of devices, services, and applications available on the market. By 2025, nearly 6 billion people worldwide will be connected to mobile services, up from 5 billion in 2017. That means that within the next five years, 71 percent of the world’s population will be using mobile services, according to GSMA.
REAL-WORLD CASE STUDIES
Constructing A Better Blueprint For Device Management
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
BD Life Sciences Uses AR To Help Their Field Engineers
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.
IoT Terminals Enable Intelligent Waste Management
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Field Service Organization Cuts Scheduling Costs
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ATEN Technology, Inc. Launches Work-From-Anywhere Solution
ATEN Technology, Inc., the technology leader and global manufacturer of KVM and Pro AV connectivity solutions, today released the CN9600, its newest KVM over IP switch.
Avaya And Ringcentral Announce Avaya Cloud Office Is Now Generally Available, To Meet Growing Global Need To Work, Meet And Collaborate From Anywhere On Any Device
Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration and contact center solutions, today announced general availability of the highly anticipated Avaya Cloud Office by RingCentral solution
Sonim And Turtleback Partner To Launch Ultra-Rugged Holsters For XP8, XP5s And XP3
Sonim Technologies (Nasdaq: SONM) and Turtleback have teamed up to launch the Balastec™ Holsters compatible with the XP8, XP5s and XP3 ultra-rugged handsets.
PowerDMS Launches Real-Time Mobile Push Notifications, A New Capability That Will Support Organizations In Their Response To COVID-19 Pandemic
PowerDMS, a leader in cloud-based crucial information and policy management technology, today launched real-time mobile push notifications, a new capability that will support organizations in their response to the COVID-19 crisis.
MetTel Joins Geotab Marketplace To Empower Remote, Mobile Workforces At Lower Cost
MetTel, a digital transformation and communications leader, announced the availability of its Mobility and IoT portfolio to extend the benefits of an increasingly self-sufficient, remote workforce to the Geotab customer base and network of authorized resellers worldwide.
MOBILE COMPUTING SOLUTIONS
OC3™ Thermal Printer The OC3, the thermal portable printer model that prints label and receipt media up to 3 inches wide, has been designed to meet the continually expanding requirements associated with retail, hospitality, transportation, and field sales and services applications.
xTablet T7000 Rugged Tablet PC It’s small. It’s lightweight. And it’s rugged. The versatile xTablet® T7000 gives your mobile workers the best of all worlds.
PrintPAD™ Series — Portable Integrated Printing Systems
Integrated Printing Systems combine Datmax-O’Neil printers with the industry’s leading mobile computers to provide the ultimate integration and portability for users in route accounting, direct store delivery (DSD), and other field mobile applications.
Opticon OPL 9728 Data Collector
Sleek. Compact. Interactive. Three words that that describes the newest member of Opticon, Inc. family of OPL Data Collection tools, the OPL 9728 Data Collector.
Algiz 7 Rugged Tablet The Algiz 7® represents the next generation of mobile PC performance. This rugged tablet PC is small, light and fast, with multiple connectivity options and a wide range of functionality. If you work with detailed maps or other visuals and need a larger display than a handheld, or if you need full Windows PC functionality, this Algiz tablet's 7-inch screen and Windows 7 platform make it a great solution.