Xplore has been in the rugged mobility business for more than 20 years. In fact, we’re the only manufacturer that has exclusively designed and delivered rugged tablet-based mobility solutions for global industry for more than two decades. So, we know rugged. It isn’t something we “also” do like many other device manufacturers that also build and sell an extensive lineup of non-rugged or desktop computers, or even vacuum cleaners or air conditioners.
Round Rock is a young and tech-oriented community, and that’s reflected in the city’s employees. There was a time when the IT department was responsible for identifying new technology, figuring out the process to implement it and bringing it to the many business units it supports.
“Smart Connected Farms” are no longer a great idea for the future, but a reality. The emergence of the Internet of Things (IoT) means farmers have access to more data than ever before, improving crop yields and overall operations. Gone are the days of estimation, as “smart connected” farm equipment can do everything from adjusting fertilizer output, optimizing plotted fields, and even analyzing the internal hydraulics of the asset for repair and maintenance.
Manufacturing organizations are becoming more connected to their customers than ever before. With the arrival of the Internet of Things (IoT), more opportunities to improve the quality of customer service are emerging. Pratt & Whitney Canada (P&WC), a world leader in the design, manufacturing, and service of aircraft engines and auxiliary power units, is taking advantage of these opportunities. P&WC is transforming its customer support service levels through the use of virtual presence.
When the call comes in, there’s no time for fumbling. Firefighters need quick access to accurate information about an incident’s location and severity and the best way to get there. They also need to know about available water supply and whether nearby fire departments and EMS units are able to respond and assist. Once on scene, incident commanders need seamless ways to track personnel and equipment and manage resources. And after firefighters have returned to their station, administrators need to easily catalog and report incidents.
To truly impact customer experience, view your service delivery from the customer vantage point.
GE Healthcare has increased service revenue by $10 million through its digital transformation efforts.
National Grid shares the highs and lows of a major business transformation projected to reduce total operational spend across its U.S. utilities by approximately $100 million.
Editor-In-Chief Sarah Nicastro talks one-on-one with Ryan Snellings of Fresenius Kabi about how the company is reducing costs and increasing revenue.
Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?
The Enterprise Mobility Exchange East Coast brings together CIOs, VPs and Directors of Mobile, IT and Digital Innovation and leading minds responsible for devising and implementing mobility initiatives across industries.
AetherPal, Inc., a market leader in Mobile Support, today unveiled details of its collaboration with VMware to help customers with advanced remote management requirements, enabling IT to significantly reduce downtime and increase productivity.
If you’ve ever spent a day waiting for the washing machine repair person or the utilities worker to show up, you know how trying it can be.
InSight Mobile Data, Inc. will unveil LiveRoute, a new solution for monitoring fixed route performance in real time, at the 2018 WasteExpo Solid Waste and Recycling trade show in Las Vegas, NV. LiveRoute is a unique, fixed route tracking software that gives fleet managers and supervisors the power to make adjustments to routes in response to delays and deviations as they happen, as opposed to “after the fact.”
Xplore Technologies Corp. (NASDAQ:XPLR) today announced that Futura S.p.A, an Italian manufacturer of industrial production plant machinery, is providing an Xplore F5m rugged tablet-based solution to all of its customers as part of the standard “scope of supply” for its tissue converting equipment. Xplore’s durable 10.4” Windows® mobile computer, rebranded the Futura ProTablet, now serves as the all-in-one data and field-task system for maintenance work conducted on Futura-equipped toilet, kitchen, and professional-grade tissue production lines in factories around the world.
Onsight industrial wearable for rugged and ex-certified environments.
For mobile workers, the successful execution of every step in that day’s shift is critical. Every completed service call, every first response, every product shipped, every single decision made in the field can either bring you closer to your destination or cause a setback for both mobile worker and customer.