Mobile Computing Resource Center Mobile Computing Resource Center

FEATURED THOUGHT LEADERSHIP

Connected Service The Next Decade Of Fast, Connected And Reliable Mobility

Today’s demand for mobility continues to grow and so do the number of devices, services, and applications available on the market. By 2025, nearly 6 billion people worldwide will be connected to mobile services, up from 5 billion in 2017. That means that within the next five years, 71 percent of the world’s population will be using mobile services, according to GSMA.

REAL-WORLD CASE STUDIES

  • Gas Utility Reduces Inspection Times By 50% Using Mobile App

    Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

  • Constructing A Better Blueprint For Device Management

    The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

  • BD Life Sciences Uses AR To Help Their Field Engineers

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

  • MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution

    MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Specialization In FSM Software Brings New Benefits

If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

5 Failures of Customer Journey Maps – And How to Avoid Them

Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

FIELD TECHNOLOGIES WEBINARS

  • Expanding The Value of Virtual Support In A Touchless Environment

    "Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.

  • How COVID-19 Has Permanently Changed The Future Of Field Service

    2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.

  • 10 Tips And Tricks For The Field Service Industry

    Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field,  specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.

INDUSTRY NEWS

MOBILE COMPUTING SOLUTIONS

  • Mobile Managed Services Stratix works with you as your collaborative partner helping you design, plan, customize and deploy an end-to-end mobile enterprise solution. Just like our solutions, our services are customizable to your needs.
  • TK6000 Rugged Handheld The TK6000 is built extra-tough for extremely demanding applications. Its magnesium enclosure allows the TK6000 to survive multiple five foot drops onto concrete and it is rated IP67 for water and dust. The TK6000 is easily expandable and customizable, making it the perfect rugged handheld for unique applications. The TK6000 is available as the Carlson Surveyor for land surveying and mining customers through our business partner Carlson Software, Inc.
  • The XC6 DMSR Ultra Rugged Sunlight Readable Tablet PC

    As the most rugged Windows tablet on the market, the XC6 DMSR is ideal for industrial and outdoor environments. Powered by a 4th Gen Intel Core i5 processor, the high-performance rugged tablet features a direct sunlight readable display, as well as an innovative resisitive multi-touch interface to make running your toughest applications easier than ever- no matter how extreme the environment.

  • Dolphin 99EX Mobile Computer

    Purpose built for transportation and logistics applications, Honeywell’s Dolphin® 99EX mobile computer provides user-friendly ergonomics, cutting-edge wireless technology, multi-functional data capture and extreme durability for front-line workers operating in a variety of locations ranging from loading docks to residential doorsteps.

  • Panasonic Toughbook-30 Out in the field or down in the dirt, the durable Panasonic Toughbook 30 is built to take a beating. MIL-STD-810F-tested for ruggedness, this brawny workhorse is encased in magnesium alloy, with durability designed into every seal, hinge and connector.

INDUSTRY EVENTS