Mobile Computing Resource Center
FEATURED THOUGHT LEADERSHIP
5 Ways To Ensure You Have A Smooth Software Implementation
Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.
REAL-WORLD CASE STUDIES
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![Solar Sun]( "Combatting The Heat And Embracing Portability With The TOUGHBOOK 33")
Combatting The Heat And Embracing Portability With The TOUGHBOOK 33Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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![Drillmec-logo-ok_016-scaled]( "Drone-Based Remote Asset Inspections")
Drone-Based Remote Asset InspectionsOur customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.
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Hartwig Turns To Fieldpoint For Mobility And Ease of Use
When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
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Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
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![Salesforce - AI automation]( "How To Scale Field Service With AI And Automation")
How To Scale Field Service With AI And AutomationDiscover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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![Salesforce - 3 strategies reinvent FS delivery]( "3 Strategies To Reinvent Field Service Delivery")
3 Strategies To Reinvent Field Service DeliveryWatch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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![Salesforce - apple webinar]( "Apple Partnership On-Demand Webinar")
Apple Partnership On-Demand WebinarLearn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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Playvox Brings New Integrated Workforce Management Solutions To Freshworks Customer Service Applications4/23/2024
Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace.
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Abeeway Selects Sequans Low Power LTE-M/NB-IoT Cellular IoT Connectivity For Critical Asset Tracking4/23/2024
Sequans Communications, S.A., leader in 4G/5G cellular IoT chips and modules, announced that Abeeway, a subsidiary of Actility, global leader in LPWAN solutions, has adopted its Monarch 2 GM02S module to provide low power cellular IoT connectivity for a new version of the Abeeway Compact Tracker that now combines LTE-M and NB-IoT connectivity from Sequans with GPS, Wi-Fi Sniffer, Bluetooth and LoRa technologies in a single, highly accurate tracker.
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SAP Unveils AI-Driven Supply-Chain Innovations To Transform Manufacturing4/22/2024
SAP SE today announced AI advancements in its supply chain solutions that will unleash a transformative wave of productivity, efficiency and precision in manufacturing.
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Penske Introduces Catalyst AI™ - Revolutionizing Fleet Management With Real-Time Fleet Comparisons4/18/2024
Today, Penske Truck Leasing unveiled Catalyst AI™ – an industry first AI platform set to revolutionize fleet management that delivers real-time insight into fleet performance.
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Helm Operations And Spinergie Partnership Brings Advanced Fleet Optimization Capabilities4/18/2024
Maritime technology companies Helm Operations and Spinergie have announced a partnership combining the power of their respective fleet management solutions, Helm CONNECT and Smart Fleet Management, to create a fully integrated fleet optimization platform and centralized source of record keeping.
MOBILE COMPUTING SOLUTIONS
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Boost efficiency and customer service by giving your employees enterprise-class handheld computers that survive life in the field or shop floor, communicate and access information in real time. The TC75 is the professional-grade Android device built from the ground up for the enterprise.
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Honeywell’s Captuvo series positions discerning enterprises to improve their customers’ overall experience, empower their employees and elevate their brand. Users can capitalize on the mainstream popularity of Apple devices with these unique engagement tools.
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In your world, getting the job done means being on the move. The new rugged Panasonic Toughbook® H1 Field handheld tablet PC is the ultimate productivity tool for mobile workers.
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Ease of use, durability, and flexibility are critical to mobile workers. Janam's XM66 delivers it all with Windows Mobile 6, advanced barcode scanning, robust WLAN communication, and long battery life.
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The Algiz 7® represents the next generation of mobile PC performance. This rugged tablet PC is small, light and fast, with multiple connectivity options and a wide range of functionality. If you work with detailed maps or other visuals and need a larger display than a handheld, or if you need full Windows PC functionality, this Algiz tablet's 7-inch screen and Windows 7 platform make it a great solution.