FEATURED THOUGHT LEADERSHIP
Today’s demand for mobility continues to grow and so do the number of devices, services, and applications available on the market. By 2025, nearly 6 billion people worldwide will be connected to mobile services, up from 5 billion in 2017. That means that within the next five years, 71 percent of the world’s population will be using mobile services, according to GSMA.
REAL-WORLD CASE STUDIES
Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
Constructing A Better Blueprint For Device Management
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
BD Life Sciences Uses AR To Help Their Field Engineers
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Field Service Organization Cuts Scheduling Costs
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
How Can Manufacturers Build Effective Field Service Today?
Discrete manufacturers are still learning how to make field service successful in today’s world. Luckily, our tools can help. You can now streamline your processes, so that every job gets done safely and correctly, resulting in fewer customer interactions.
Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support
Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.
Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX
During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.
Samsung Galaxy Tab Active3 Rugged Tablet Is Now Available In The US
Samsung today announced the U.S. availability of the Galaxy Tab Active3, a rugged tablet built to meet the rigors of today’s mobile workforce.
Origami Risk Unveils Suite Of Online Solutions For EHS Professionals
Origami Risk, the industry-leading risk, safety and insurance Software as a Service (SaaS) technology firm, today announced the launch of a suite of web-based and mobile solutions designed specifically for environment, health, and safety (EHS) professionals.
WISeKey’s WISeID Identity Offers A Zero Trust Approach To Secure Remote Work
WISeKey International Holding Ltd. (“WISeKey”) (SIX: WIHN, NASDAQ: WKEY), a leading global cybersecurity and IoT company, today announced that its WISeID platform, through WISeID Cloud and CloudSign features, provides a Zero Trust Approach as a new way to secure cloud interactions and mitigate online security risks associated with COVID-19 shutdown.
Datalogic Launches The New Skorpio™ X5, The Most Advanced Key-Based Mobile Computer
Datalogic, a global leader in the automatic data capture and factory automation markets, is pleased to announce the Skorpio™ X5, a new ultra-fast, high-performing key-based mobile computer featuring the largest multi-touch display in the Portable Data Terminal (PDT) market.
Kreston Reeves Plans For And Delivers Future Of Work With Citrix
One day it was business as usual at Kreston Reeves. The next, accountants and CPAs at the London-based financial services firm were rearranging spare bedrooms and cleaning off dining room tables to comply with a government-issued work-from-home mandate sparked by the COVID-19 pandemic.
MOBILE COMPUTING SOLUTIONS
TK6000 Rugged Handheld The TK6000 is built extra-tough for extremely demanding applications. Its magnesium enclosure allows the TK6000 to survive multiple five foot drops onto concrete and it is rated IP67 for water and dust. The TK6000 is easily expandable and customizable, making it the perfect rugged handheld for unique applications. The TK6000 is available as the Carlson Surveyor for land surveying and mining customers through our business partner Carlson Software, Inc.
Apex 3 Portable Printer
The Apex 3 offers a solution to the demand for an affordable, light weight and compact three-inch receipt printer without compromising on quality and reliability.
V1200 Series Vehicle-Mount Computers
Get more from your vehicle-mount computers with a compact, all-in-one rugged design, and your choice of hardware and operating system options.
VX8 Thor Vehicle-Mount Computer
The Kärv is designed for enterprises that need full Microsoft®Windows® computing power in a mobile environment to optimize application and network management compatibility, and is flexible enough to run multiple advanced applications, with either Windows® XP Professional MUI or Windows® Embedded Standard.
Rugged Docking Stations
An increasing number of mobile computing projects require reliable, functional and safe docking systems.