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FEATURED THOUGHT LEADERSHIP

How Mixed Reality Technology Transforms Knowledge Management In Field Service
How Mixed Reality Technology Transforms Knowledge Management In Field Service

Field service management becomes more complicated every year. Companies face rising expectations from customers who demand instant service delivery and professionalism. At the same time, businesses complain about insufficient resources to manage the tasks and young employees demanding advanced tools supporting their work. With these obstacles, delivery of excellent service and earning customers’ trust become areas of concern.

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REAL-WORLD CASE STUDIES

  • BD Life Sciences Uses AR To Help Their Field Engineers
    BD Life Sciences Uses AR To Help Their Field Engineers

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

  • MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
    MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution

    MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.

  • IoT Terminals Enable Intelligent Waste Management
    IoT Terminals Enable Intelligent Waste Management

    Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.

  • IoT Terminals Are The Next Stop For Smart School Bus Inspection And Fleet Management
    IoT Terminals Are The Next Stop For Smart School Bus Inspection And Fleet Management

    School bus service contractors are responsible for getting students to and from school safely and soundly. Besides picking up and dropping off students at designated stops along the bus route, school bus operators are also responsible for inspecting their vehicles before each journey to ensure the safety of passengers, pedestrians, and other drivers on the road. For an operator of a large fleet of school buses, manually inspecting each bus used to be a time-consuming and labor-intensive affair.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

  • Increase Versatility & Revenue Streams

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

Mobility Gives Service A Lift

Forklift dealer MH Equipment used customized software and rugged tablets to eliminate manual data entry while streamlining work order, time card, and inventory processes.

4 Future-Proof Capabilities Your Field Service Management Platform Should Have

Think about what you don’t know to insulate your field service management technology purchase from obsolescence.

Q&A: Tampa Bay Trane Connects Customers, Technicians With Technology

Field Technologies talks one-on-one with Tim Barnes of Tampa Bay Trane about the franchise’s expansion of its paperless mobility solution to include on-site job quoting and remote customer access.

Manufacturing Companies And Their Journey To Service Excellence

How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?

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FIELD TECHNOLOGIES WEBINARS

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

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INDUSTRY NEWS

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MOBILE COMPUTING SOLUTIONS

  • M9700 9.7-inch Lightweight Rugged Tablet
    M9700 9.7-inch Lightweight Rugged Tablet

    The M9700 rugged tablet combines form and function in a lightweight mobile tablet.

  • Everest E5000 Industrial Computer
    Everest E5000 Industrial Computer Information is the key to success in warehousing and manufacturing. Whether receiving inventory, filling orders, moving freight, or monitoring time and attendance, there is no better partner than the Everest from Glacier Computer.
  • EasyDL Software Plug-In
    EasyDL Software Plug-In

    Easy DL™ software plug-in parses bar code data found on government-issued identification cards to deliver ready to use information to the host system.

  • Dolphin 60s Scanphone
    Dolphin 60s Scanphone

    Dolphin 60s, a part of Honeywell’s scanphone line, was specifically built to facilitate quick, reliable and secure access to business critical data.

  • Panasonic Toughbook-W7
    Panasonic Toughbook-W7 The sleek ultra-portable, 3.0 lbs Toughbook W7 with a 7 hour battery life is designed for the high-output demands of today's mobile professionals. Rugged features, such as a shock-mounted 80GB hard drive, ensure maximum durability and industry-leading reliability
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INDUSTRY EVENTS

Field Service Palm Springs April 23 - 26, 2019
Palm Springs, CA
TU-Automotive Detroit June 4 - 6, 2019
Novi, MI
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