That is how quickly IoT has transformed from an unfamiliar technology acronym to a near-mandatory technology investment for companies in nearly every industry worldwide, especially manufacturers, utilities, government and those in warehousing and distribution.
Mobile computing problems in the warehouse can place undue stress on employees and operations. Whether it’s connectivity or ergonomic issues, mobile technology in the warehouse can quickly hinder productivity rather than help employees work more efficiently when not strategically planned out.
The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.
Proven tablet PC technologies provide perfect platform for implementation of award-winning business applications.
Rugged Nautiz X4 Handheld computers improve logistics and cargo monitoring for a Scandinavian transport company.
The first step in providing excellent service to customers is understanding their expectations.
Key advice for preparing the “office” of today’s deskless workers.
Deploying a new CRM and field service software solution has increased efficiency, improved the customer experience, and streamlined compliance.
Replacing paper forms with a mobile solution saved Mission Linen Supply $300,000 per year.
Best practices for selling extended warranty and/or extended service programs are shared.
Imagine a command center analyzing data from machines and automatically dispatching technicians when equipment needs service to prevent an outage. Machines, people and data working together to achieve real business outcomes. This is the vision of the future for industrialists and the intersection of modern field service and asset performance management lies at the heart of it.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
ONE20, the industry’s first free membership community built exclusively for professional truck drivers, has entered into an Enterprise Agreement with C.H. Robinson, a Fortune 500 leading third party logistics provider headquartered in Eden Prairie, Minn. that provides global transportation services and third-party logistics.
CSG Systems International, Inc., the trusted global partner to launch and monetize digital services, recently announced that it will expand and extend its agreement with Charter Communications through December 31, 2021.
Canadian software company Jobber has been identified as a top-ranked field service software product in SoftwareAdvice.com's prestigious "FrontRunners for Field Service" evaluation for 2017.
Astea International Inc., a global leader in service lifecycle management and mobility solutions, introduces the release of Astea Alliance™ Mobile Edge™. Designed based upon feedback from some of the world's leading service-driven companies and nearly four decades of industry experience, this new mobile application of Astea's full life cycle field service management platform Alliance, utilizes the latest in mobile development technology and design principles to help companies increase user adoption, boost technician productivity, improve service margins and contract profitability, and deliver a superior user experience.
Zebra Technologies Corporation, the market leader in rugged mobile computers, barcode scanners and barcode printers enhanced with software and services to enable real-time enterprise visibility, introduced the new ZT600 and ZT510 industrial printers designed to withstand the harshest environments while delivering superior print quality and uptime.
The best of consumer-styling with all the enterprise-class features.
Honeywell’s Captuvo series positions discerning enterprises to improve their customers’ overall experience, empower their employees and elevate their brand. Users can capitalize on the mainstream popularity of Apple devices with these unique engagement tools.
Your customers expect you to solve their problems quickly, and to get it right the first time. Your quickest path to greater customer loyalty is through delivering consistently great first-call resolutions.