Mobile Computing Resource Center Mobile Computing Resource Center

FEATURED THOUGHT LEADERSHIP

Don’t Let Smartphones Hurt Field Service Productivity
Don’t Let Smartphones Hurt Field Service Productivity

For companies with field service teams, mobility is a necessity. Mobile technology has greatly enhanced field service work, with better ways to capture field data, streamline workflows, share information, and solve customer problems in real time.

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REAL-WORLD CASE STUDIES

  • IoT Terminals Enable Intelligent Waste Management
    IoT Terminals Enable Intelligent Waste Management

    Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.

  • IoT Terminals Are The Next Stop For Smart School Bus Inspection And Fleet Management
    IoT Terminals Are The Next Stop For Smart School Bus Inspection And Fleet Management

    School bus service contractors are responsible for getting students to and from school safely and soundly. Besides picking up and dropping off students at designated stops along the bus route, school bus operators are also responsible for inspecting their vehicles before each journey to ensure the safety of passengers, pedestrians, and other drivers on the road. For an operator of a large fleet of school buses, manually inspecting each bus used to be a time-consuming and labor-intensive affair.

  • Rugged Devices Provide Major Benefits Across Departments For City Of Roundrock Texas
    Rugged Devices Provide Major Benefits Across Departments For City Of Roundrock Texas

    Round Rock is a young and tech-oriented community, and that’s reflected in the city’s employees. There was a time when the IT department was responsible for identifying new technology, figuring out the process to implement it and bringing it to the many business units it supports.

  • IoT, AR Transform The Service Ecosystem
    IoT, AR Transform The Service Ecosystem

    “Smart Connected Farms” are no longer a great idea for the future, but a reality. The emergence of the Internet of Things (IoT) means farmers have access to more data than ever before, improving crop yields and overall operations. Gone are the days of estimation, as “smart connected” farm equipment can do everything from adjusting fertilizer output, optimizing plotted fields, and even analyzing the internal hydraulics of the asset for repair and maintenance.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Don’t Overcomplicate Innovation: Practical Advice To Embrace Change And Simplify Business Transformation

The pressure to innovate can feel overwhelming, but it doesn’t have to be.

A Dose Of Reality For Managing The Unpredictable

Leading field service organizations know how to handle less-than-optimal scenarios.

Selecting A Quality Program For Your Service Organization

Have you considered a formal service quality program?

How 170-Year-Old BUNN Is Modernizing Service

BUNN has innovated service delivery with technologies including field service management, IoT, and AR.

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FIELD TECHNOLOGIES WEBINARS

  • Service Fulfillment For The Connected Consumer
    Service Fulfillment For The Connected Consumer

    In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.

  • The State Of Service Parts Logistics: Practices, Trends, And Solutions
    The State Of Service Parts Logistics: Practices, Trends, And Solutions

    How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.

  • Customer Experience In Field Service: The Journey From Good To Great
    Customer Experience In Field Service: The Journey From Good To Great

    Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

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INDUSTRY NEWS

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MOBILE COMPUTING SOLUTIONS

  • Glacier M340-M3 Series Handheld Computer
    Glacier M340-M3 Series Handheld Computer

    Whatever challenges facing your business today, Glacier’s rugged mobile computing systems are designed to provide the reliable platform needed to manage data, people, equipment and logistics with maximum efficiency.

  • Vehicle-Mount Printer™ Series — Portable Impact Printer
    Vehicle-Mount Printer™ Series — Portable Impact Printer The VMP™ 1000/2000 Series of truck-mounted impact printers, delivers serial or wireless connectivity for maximum productivity and efficiency in your route accounting, direct store delivery (DSD) operations and other on-the-road printing applications.
  • MobiControl
    MobiControl SOTI Inc. develops industry-leading technology that solves the unique challenges involved in managing, securing, supporting and tracking remote mobile and desktop computing devices.
  • ARMOR X7 Compact Rugged Tablet
    ARMOR X7 Compact Rugged Tablet

    Introducing the ARMOR X7, a compact tablet computer that is small in size and weight but big on ruggedness. The ARMOR X7 is loaded with the features you want in a lightweight mobile tablet like a range of Gobi™ Mobile Broadband, Bluetooth® wireless, integrated GPS and full 802.11 a/g/n WLAN connectivity.

  • PocketJet 6 Full Page Mobile Printers
    PocketJet 6 Full Page Mobile Printers

    The Brother PocketJet 6 Plus mobile printers feature high-quality, 300 dpi printing for applications that require the best output for fine text and graphics.

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INDUSTRY EVENTS

Field Service Amelia Island August 27 - 29, 2018
Amelia Island, FL
Mobile World Congress Americas September 12 - 14, 2018
Los Angeles, CA
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