FEATURED THOUGHT LEADERSHIP
Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.
REAL-WORLD CASE STUDIES
Drone-Based Remote Asset Inspections
Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.
Hartwig Turns To Fieldpoint For Mobility And Ease of Use
When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
Constructing A Better Blueprint For Device Management
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
FIELD TECHNOLOGIES WEBINARS
Save Costs & Attract Great Workers With Contractor Management
Salesforce's Fatemeh Khatibloo and Kevin Rourke discuss some tips and tricks for how you can unlock increased visibility into your frontline workforce and how you can translate that visibility into cost savings.
Connecting Construction With Microsoft & Hitachi Solutions
Hitachi Solution Experts Mike Oster, Vice President of Construction, and Rob George, Industry Architect, showcase how you can modernize and integrate your operations, improve collaboration, and deliver safer working experiences for your teams.
What You Can Learn From The State Of Service In 2022 To Prepare For 2023
The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.
Service Businesses With Field Operations Navigate Economic Challenges Yet Remain Optimistic About Tech-Enabled Growth, According To Blumberg Advisory Group6/1/2023
Zuper today released an industry report together with Blumberg Advisory Group that sheds light on some of the biggest current growth opportunities and obstacles for service businesses.
New GTDC Report Details Cost-Effective Options For Scaling Emerging Technologies6/1/2023
The world’s leading consortium of technology distributors — the Global Technology Distribution Council (GTDC) — released a new report today detailing the challenges and opportunities associated with bringing emerging technologies to market.
Weave Launches Softphones, New Features And Platform Enhancements To Help Small Businesses Better Leverage Remote Staff5/31/2023
Weave, the all-in-one customer communication and engagement platform for small- and medium-sized businesses, today announces a slate of new features designed to enable more offices to leverage remote or hybrid staff including Softphones and several significant improvements to Weave’s mobile application.
Tigo Energy Delivers Data-Driven Solar Fleet Management For The Energy Intelligence Platform5/31/2023
Tigo Energy, Inc.("Tigo" or the "Company"), a leading provider of intelligent solar and energy storage solutions, today announced the release of Tigo EI Fleet Manager, a new fleet management experience within its Energy Intelligence (EI) platform.
Introducing SiteTrax Drive: An All-New Vehicle Mounted Scanning Product For Intermodal Asset Tracking5/31/2023
SiteTrax by Netarus, a leading provider of advanced asset tracking solutions, is proud to announce the launch of its groundbreaking SiteTrax Drive.
MOBILE COMPUTING SOLUTIONS
Out in the field or down in the dirt, the durable Panasonic Toughbook 30 is built to take a beating. MIL-STD-810F-tested for ruggedness, this brawny workhorse is encased in magnesium alloy, with durability designed into every seal, hinge and connector.
Boost efficiency and customer service by giving your employees enterprise-class handheld computers that survive life in the field or shop floor, communicate and access information in real time. The TC75 is the professional-grade Android device built from the ground up for the enterprise.
Actionable Analytics for Ruggedized, Mission-Critical Mobile Devices.
The versatile xTablet T1400 ruggedized tablet PC from MobileDemand brings you the power of a laptop and the versatility of a tablet. Whether you're in field service, utilities, warehousing, agriculture, food and beverage, or throughout the supply chain, the T1400 is the perfect device for your Windows applications.
The Datamax-O’Neil Andes 3 printer was designed for the rough and tumble environment of the mobile field worker. Rugged, lightweight and easy to use, the Andes 3 is the perfect choice for companies who need a durable printer at an affordable price.