The Fourth Industrial Revolution is here -- and it’s changing the way we live and work. How can telecoms optimize their field service operations to keep pace?
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.
Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.
More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.
Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.
What is it really like to be a customer of your firm? Ask your technicians.
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
AnswersAnywhere, the leading provider of knowledge management solutions for field service organizations, recently announced the release of AnswersAnywhere for ServiceMax v2.0.
Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, today announces the European launch of its high performance, lightweight 11.6 inch touchscreen tablet.
A new report released recently by Dodge Data & Analytics, in collaboration with construction management software provider Viewpoint, a Trimble company, reveals a sea change in the way project data is gathered and analyzed across the construction industry—change that is poised to improve key project outcomes according to construction managers, specialty trade contractors and design/build firms surveyed
Zebra Technologies Corporation, an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, announced Purolator will use its mobile devices for drivers, retail and hub operations and ShipTrack’s software for track and trace, dispatch and hub management operations.
Goliath Technologies today announced that Penn National Insurance adopted its industry-only end to end troubleshooting capabilities to support its Virtual Workspace Initiative, arm IT with historical data and trends to proactively resolve issues, and enable a seamless experience across its growing remote employee base.
Easy DL™ software plug-in parses bar code data found on government-issued identification cards to deliver ready to use information to the host system.
When business depends on mobile workers being nimble, empowered and well informed, having flexible, multi-function technology tools in their hands is always a smart idea.
PD450 is an intelligent handheld device powered by MediaTek. With 4G LTE WorldMode, 4.5" TFT LCD, ergonomics design, compatible modules and accessories, it is cost-effective yet highly functional for industrial worker, built specifically for sectors such as logistic, warehousing, fleet management, and more. The device runs at latest v5.1 android OS, featuring ruggedized, high-performance, flexible collectivity, etc.