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FEATURED THOUGHT LEADERSHIP

AWE Show Report: Inching Closer To Reality
AWE Show Report: Inching Closer To Reality

The 2019 Augmented Wearables Expo (AWE) took place in sunny Santa Clara, Calif. This year’s AWE 2019 featured a large “play area” dedicated to entertainment-oriented use cases. With more than 7,000 attendees, 250 exhibitors, and 300 speakers, AWE pulled in a large crowd over its three-day run. AWE is primarily oriented toward smart glasses hardware and software, though other forms of novel interfaces are included. Smart suits and smart fabrics, including innovative applications of haptic technology, have their place in the conference, expanding the scope of “solutions” on display.

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REAL-WORLD CASE STUDIES

  • Constructing A Better Blueprint For Device Management
    Constructing A Better Blueprint For Device Management

    The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

  • BD Life Sciences Uses AR To Help Their Field Engineers
    BD Life Sciences Uses AR To Help Their Field Engineers

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

  • MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
    MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution

    MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.

  • IoT Terminals Enable Intelligent Waste Management
    IoT Terminals Enable Intelligent Waste Management

    Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

Specialization In FSM Software Brings New Benefits

If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

5 Failures of Customer Journey Maps – And How to Avoid Them

Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

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FIELD TECHNOLOGIES WEBINARS

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INDUSTRY NEWS

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MOBILE COMPUTING SOLUTIONS

  • The ARMOR X12kb Convertible Rugged Tablet
    The ARMOR X12kb Convertible Rugged Tablet

    Introducing the ARMOR X12kb Convertible Rugged Tablet, loaded with all the features you would want in a rugged mobile computer. Including integrated GPS, 802.11 b/g/n with WiFi Direct, Bluetooth® wireless and a range of Broadband options.

  • GT1000 Rugged Tablet
    GT1000 Rugged Tablet

    The device features a large 10.1” HD LCD display, MTK MT8392 Octa-core CortexTMA7 processor, various connections to stay in touch in highly mobile world, and a barcode scanner. The rugged unit works perfectly in application, such as transportation, retail, medical and warehousing.

  • Mobile Managed Services
    Mobile Managed Services Stratix works with you as your collaborative partner helping you design, plan, customize and deploy an end-to-end mobile enterprise solution. Just like our solutions, our services are customizable to your needs.
  • MB400/410i Portable Printer
    MB400/410i Portable Printer SATO’s new mobile MBi Series Portable Printers are the ideal solution for portable print applications. Their compact size, rugged design and lightweight make them ideal for mobile, on-demand printing needs.
  • Nautiz X5
    Nautiz X5 The Nautiz X5® is a versatile PDA that delivers a category-leading combination of performance features in a small but rugged package. The Nautiz X5 is designed to provide everything you need for optimum in-the-field computing performance - a total package of unmatched capabilities in a rugged format.
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INDUSTRY EVENTS

Field Service Europe December 10 - 11, 2019
Amsterdam
Field Service Medical February 24 - 26, 2020
San Diego, CA
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