
FEATURED THOUGHT LEADERSHIP

Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.
REAL-WORLD CASE STUDIES
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Drone-Based Remote Asset Inspections
Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.
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Hartwig Turns To Fieldpoint For Mobility And Ease of Use
When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
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Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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Can-Am Telematics Selects Jungo's VuDrive To Expand Fleet Safety Offering6/17/2025
Jungo, a leader in AI-based fleet safety and video telematics, today announced a new partnership with Can-Am Telematics, a trusted provider of fleet management solutions across North America.
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RuggON Unveils 12-Inch SOL 7: The World's First Rugged Tablet Powered By Intel® Arrow Lake Processors6/17/2025
RuggON, a global provider of rugged computing solutions, announces the launch of the SOL 7, a groundbreaking 12-inch fully rugged tablet and the first powered by Intel® Arrow Lake processors.
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Ooma AirDial Powers POTS Replacement For Large Organizations Through Unmatched Remote Management Features6/17/2025
Ooma, Inc., a provider of advanced communications services for businesses and consumers, today announced new remote management features for Ooma AirDial, a leading solution for POTS replacement, that help large organizations manage thousands of lines across hundreds of locations.
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Zebra Technologies Introduces Sleek Enterprise Mobile Computer To Boost Frontline Productivity6/17/2025
Zebra Technologies Corporation, a global leader in digitizing and automating frontline workflows, today unveiled its new EM45 Enterprise Mobile, designed to improve productivity for frontline managers and workers across the retail, hospitality, healthcare, manufacturing, and warehouse industries.
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Zipline Announces UKG Partnership Enhancement6/17/2025
Zipline, the leading platform for frontline execution and communication, today announced a major enhancement to its UKG integration. With this release, frontline employees can now confirm key compliance-related details directly in Zipline during clock-in and clock-out, with the information syncing seamlessly to UKG’s existing attestation workflows.
MOBILE COMPUTING SOLUTIONS
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The Panasonic Toughbook U1 is a new kind of mobile computer, a one-two punch of Toughbook ruggedness with hot-swappable twin batteries for full-shift productivity.
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The DLI 9200 is offered with either a 12.1" or 15" industrial-rated touchscreen ensuring a perfectly sized display no matter what your application. Powered by a dual-core Atom® processor and sporting a shock-mounted HDD or blazing fast, the DLI 9200 is powerful enough to run the most demanding software.
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The flagship of the Datamax-O'Neil Family is the microFlash® 4-inch series of serial and wireless direct thermal portable printers. For wireless applications, the new 4te enhanced version comes with Bluetooth and 802.11b/g connectivity options.
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The Brother RuggedJet mobile printers are designed to be fast, tough, and more versatile than the competition with print speeds up to 5 ips, fast throughput, IP54 certification, 6 ft. drop protection, and the ability to print receipts or labels with one printer.
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Using barcodes and scanners to track inventory and assets has been proven to increase accuracy and efficiency for businesses. The Intermec SG10T handheld bar code reader gives businesses an easy, affordable, and reliable way to capture these benefits in their day-to-day operations.