Mobile Computing Resource Center Mobile Computing Resource Center

FEATURED THOUGHT LEADERSHIP

iStock-1245951271-compliance-regulation-quality How Is Field Service Tech Vital For Public Sector Regulators?

When we talk about the benefits of field service technologies, we must think not only of private sector organizations needing to optimize their field service. Field service management is also a vital part of the public sector regulators. Imagine all the activities regulators perform to secure public safety - social care facilities checks, repairs, maintenance, utility installations, community healthcare visits, etc. Every public sector field is full of opportunities for progress by adopting software for resource scheduling.

REAL-WORLD CASE STUDIES

  • Drone-Based Remote Asset Inspections

    Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.

  • Hartwig Turns To Fieldpoint For Mobility And Ease of Use

    When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.

  • Gas Utility Reduces Inspection Times By 50% Using Mobile App

    Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

  • Constructing A Better Blueprint For Device Management

    The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Specialization In FSM Software Brings New Benefits

If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

5 Failures of Customer Journey Maps – And How to Avoid Them

Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

FIELD TECHNOLOGIES WEBINARS

INDUSTRY NEWS

MOBILE COMPUTING SOLUTIONS

  • When business depends on mobile workers being nimble, empowered and well informed, having flexible, multi-function technology tools in their hands is always a smart idea.

  • The Apex 4 is a light weight and compact 4” printer that prints a crisp, clean receipt, proof of delivery, ticket or invoice of up to 4.38” at an affordable price to keep within today’s tight budgets.
  • Power and portability come together in the industry’s most affordable in-vehicle computer. The new DLI 8500 Vehicle Mount Computer (VMC) is the perfect in-vehicle or fixed mount platform no matter what the task or operating environment.
  • The sleek ultra-portable, 3.0 lbs Toughbook W7 with a 7 hour battery life is designed for the high-output demands of today's mobile professionals. Rugged features, such as a shock-mounted 80GB hard drive, ensure maximum durability and industry-leading reliability
  • Havis Inc., a leading manufacturer of mobile office solutions for mobile professionals, has introduced a new lightweight touch screen display that mounts directly to a vehicle’s dash panel. The new space-saving display functions as an external monitor, providing the option of docking and mounting computing devices in the trunk to maximize space in the cabin and create a comfortable work environment that optimizes a fleet’s productivity.

INDUSTRY EVENTS