FEATURED THOUGHT LEADERSHIP
Today’s demand for mobility continues to grow and so do the number of devices, services, and applications available on the market. By 2025, nearly 6 billion people worldwide will be connected to mobile services, up from 5 billion in 2017. That means that within the next five years, 71 percent of the world’s population will be using mobile services, according to GSMA.
REAL-WORLD CASE STUDIES
Constructing A Better Blueprint For Device Management
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
BD Life Sciences Uses AR To Help Their Field Engineers
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.
IoT Terminals Enable Intelligent Waste Management
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Field Service Organization Cuts Scheduling Costs
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Field Service And Virtual Expertise
In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
Rugged Device Maker AINA Launches Instinctive Push-To-Talk App For Businesses And Individuals
AINA PTT, maker of the PTT Voice Responder, launched an instinctive walkie-talkie PTT application worldwide focusing on businesses and individuals. AINA Small Talk comes with an intuitive user-interface with the simplicity of a walkie talkie.
New Leaf Deploys CSG Field Service Management To Enhance Its Customer Experience
CSG today announced it has signed a long-term agreement with New Leaf Service Contracts, Inc. to help enhance the warranty management process with its customers.
DSI's Contactless Solutions Help Supply Chains Keep Employees Safe & Productive
DSI, a leading provider of cloud-based inventory management solutions, announced today its touchless applications empower supply chain organizations to optimize inventory processes while helping to keep workers productive and safe by reducing person-to-person contact during COVID-19.
LaborChart Launches Mobile App Version Of Industry-Leading Workforce Management Software
LaborChart, the leading provider of construction workforce management software, has launched the LaborChart mobile app to give contractors more visibility, ease and transparency when managing their workforce in the digital age.
Trucker Tools Adds TVC Pro-Driver To Portfolio Of Services For Independent Truckers
Trucker Tools today announced a new partnership with TVC Pro-Driver that will provide access to legal representation and other services for independent truckers directly through the Trucker Tools Mobile Driver App.
MOBILE COMPUTING SOLUTIONS
Glacier T508 Tablet
The Glacier T508 is the perfect 8 inch tablet for your toughest jobs in the field. Small, light-weight and rugged, the T508 tablet is designed with an ultra low power consumption and dual hot swappable batteries, providing up to 8 hours of continuous usage.
DLI 8800 Rugged Mobile POS Tablet In the store. At the customer’s home. Pool side, court side or at the front gate. Wherever payment gets taken or retail business gets done, that’s where you’ll find the DLI 8800 rugged mobile POS tablet.
Algiz 7 Rugged Tablet The Algiz 7® represents the next generation of mobile PC performance. This rugged tablet PC is small, light and fast, with multiple connectivity options and a wide range of functionality. If you work with detailed maps or other visuals and need a larger display than a handheld, or if you need full Windows PC functionality, this Algiz tablet's 7-inch screen and Windows 7 platform make it a great solution.
DLI 8400 Ultra Mobile Tablet Built around an industrial-class Intel Atom® processor, 7” outdoorreadable touchscreen, and backlit QWERTY keyboard, the DLI 8400 is designed to function in the widest variety of mobile work environments.
Glacier T510H Tablet The T510H is an ultra slim, light weight tablet designed for the unique and demanding requirements of healthcare professionals.