It’s the New Year, and gyms are packed full with people full of resolve to get healthy. Many of those people, including myself, now use an exercise-tracking device like a Fitbit, Garmin, or Apple Watch to track their activity and help stay motivated. The question is, what can we in the field service industry learn from the use of these exercise-tracking devices?
A well-known Top 3 logistics company was experiencing significant problems with their mobile devices in their thousands of warehouses and outlet locations nationwide. Their mobile devices were regularly failing mid-shift, which not only caused staff productivity losses, but worst of all, it hurt the overall customer experience. The company knew that it had a battery problem, but had no solution other than to regularly pay the exorbitant costs of a complete refresh of all mobile batteries. Since they couldn’t separate the good batteries from the bad there seemed to be no other choice at the time.
With the trend of the “Internet of things,” the logistics industry is facing a transformation from traditional paper-based to electronic processes for deliveries. To avoid human errors, out-of-sync of information, and low productivity, etc., freight companies are trying to leverage Proof of Delivery solutions to be more efficient and accurate at delivery. Not only are they helping drivers with the powerful tools, but they are also providing better customer service and improving the satisfaction.
On-Street parking tickets written by traffic wardens require a lot of labor costs as it not only takes time, but also demands that Information is input later to create an electronic database. Utilizing connected devices with thermal printers to issue parking tickets by on-street parking administrators to improve work efficiency of parking management and decrease the total cost of ownership.
According to the report of Australian Traffic Safety Administration, about 30% of fatalities are related to fatigue. In the United States, commercial truck collisions due to fatigue cause more than a thousand deaths and 70 thousand injuries every year. Fatigue and drowsy driving are suspected to be one of the leading causes of road fatalities. In the mining industry, fatigue has led to large-scale accidents, causing multiple fatalities over the past hundred years. It is common for employees of the mining industry to work multiple consecutive long-hour shifts, and then drive long road trips to return home after suffering fatigue from work.
They say misery loves company, and while I wouldn’t go so far as to say these challenges are causing field service leaders misery, I would say they are causing their fair share of stress and probably some sleepless nights. So take solace in the fact that you aren’t alone in your struggles — your peers are up against the same challenges you are, and are alongside you in the trenches looking for ways to conquer them.
We asked our survey respondents what technology is next on their road map for 2018. Fifty percent of respondents plan to invest in new mobile devices.
While there are a number of “up-and-coming” technologies in field service, the two we’ve heard the most about this year are the Internet of Things (IoT) and augmented reality (AR). IoT is certainly further along in adoption than AR is, and we are seeing that many companies have successful IoT deployments, migrating to predictive service models, using IoT to make better business decisions, and even leveraging IoT to increase service revenues.
With the pressures field service organizations are facing, most are working diligently to prioritize the strategic initiatives they feel will help them address those challenges, remain competitive, and maximize revenue. Just as the challenges facing field service are often interrelated, many of the top strategic initiatives are, as well. However, the companies having the most success with advancing their service operations are doing so by determining which of these initiatives will have the greatest impact on their company, starting with that, and then moving down the list.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals.
The service industry continues to grow year over year, and it continues to be increasingly important to offer the best possible service to maximize customer satisfaction. Those organizations that offer unrivaled customer experiences will pull ahead.
Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.
For many industries, from transportation to utilities, manufacturing and more, field workers are pivotal to the success of business operations, the satisfaction of customers, and the growth of the bottom line.
Kyocera International Inc., the leader in rugged mobile solutions, recently announced the Kyocera DuraTR, a 4G LTE ruggedized, waterproof feature phone with a candy-bar form factor and military-grade durability.
JADAK, a business unit of Novanta Corporation ("Novanta"), has launched the Flexpoint HS-1E, its newest offering in the Flexpoint family of handheld barcode scanners.
Multivista, a leading global provider of documentation and software services for the construction industry, announces today a partnership with Procore, a leading provider of cloud-based apps for construction.
Clevest Solutions Inc., a leading provider of mobile workforce management and smart grid operations software solutions, has been selected by FortisBC Energy Inc. for Mobile Workforce Management software to transform certain elements of its Operations business unit.
Wilson Electronics provides a variety of omni directional antennas.
Easy DL™ software plug-in parses bar code data found on government-issued identification cards to deliver ready to use information to the host system.