FEATURED THOUGHT LEADERSHIP
When a dog breaks their leg, they tuck it under their body, avoid putting weight on it and keep walking with their other three legs. This might minimize the pain for the time being, but it doesn’t help the leg to actually heal. This is the same thing we see many field service organizations do with broken training processes, particularly after a new mobile app or device deployment to the field.
REAL-WORLD CASE STUDIES
Constructing A Better Blueprint For Device Management
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
BD Life Sciences Uses AR To Help Their Field Engineers
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.
IoT Terminals Enable Intelligent Waste Management
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Field Service Organization Cuts Scheduling Costs
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Skedulo Expands Partner Ecosystem By Aligning With Market Leaders Kronos, Zendesk
Skedulo announced today the continued expansion of its partner ecosystem, introducing separate technology partnerships with Kronos Incorporated and Zendesk, both well-respected market leaders, to further accelerate digital transformation at organizations of all sizes and drive the future of mobile workforce management.
Nrby, A Location Intelligence Platform, Plans To Attend NCTC's Winter Educational Conference
Nrby, a location intelligence platform that is revolutionizing how field service, operations, and customer service teams operate, will be attending NCTC's Winter Educational Conference.
Zubie Partners With AutoMap For Dealer Loaner Fleet Tracking Solution
Zubie, a leading connected-car platform and telematics data insights provider, announced a new integration partnership with AutoMap, the leading inventory tracking and audit solution for dealerships to launch its new product, AutoMap Pro™, which will add the capability of off-lot tracking for dealership loaner fleets.
Juniper Systems Limited Launches Mesa 3 Rugged Tablet Now Running Android
Today Juniper Systems Limited, a manufacturer of rugged computers, announced the release of its new Mesa® 3 Rugged Tablet running on the Android™ operating system with Google Mobile Services.
Entrust Datacard Simplifies High-Assurance Authentication With Next Generation Passwordless Workforce Login And Fully Digital Customer Identity Proofing
Entrust Datacard, a leading provider of trusted identity and secure issuance technology solutions, today announced two new high-assurance offerings for the company’s unified authentication management platform: Passwordless Single Sign On (SSO) Authentication to improve workforce security and productivity, and Identity Proofing with fully digital identity verification for accelerated customer acquisition and onboarding.
MOBILE COMPUTING SOLUTIONS
Actionable Analytics for Ruggedized, Mission-Critical Mobile Devices.
Datamax-O’Neil Andes 3 Printer The Datamax-O’Neil Andes 3 printer was designed for the rough and tumble environment of the mobile field worker. Rugged, lightweight and easy to use, the Andes 3 is the perfect choice for companies who need a durable printer at an affordable price.
Janam XP Series: Handheld Mobile Computers
Janam’s XP Series delivers state-of-the-art processor and memory technology in a remarkably small and light package. As a drop-in replacement for existing rugged Palm OS mobile computers, the XP Series provides an easy migration path that protects users’ investments in legacy Palm applications and work processes.
Dolphin 99GX Mobile Computer
Purpose built for transportation and logistics applications, Honeywell’s Dolphin® 99GX mobile computer with an integrated handle provides user- friendly ergonomics, cutting-edge wireless technology, multi-functional data capture and extreme durability for front-line workers operating in a variety of locations ranging from loading docks to front line retail.
PR2/PR3 Durable Mobile Receipt Printers
PR2/PR3 durable mobile receipt printers are ideal for invoice printing and secure payment capture capabilities within the direct store delivery, field service, mobile point of sale and electronic citation markets.