FEATURED THOUGHT LEADERSHIP
An often overlooked, but critical aspect of any software deployment that touches a service organization is change management and user adoption. Jolt Consulting Group is well versed in change management and user adoption and feels this is the most important and most underappreciated factor in a service technology implementation.
REAL-WORLD CASE STUDIES
Hartwig Turns To Fieldpoint For Mobility And Ease of Use
When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
Constructing A Better Blueprint For Device Management
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
BD Life Sciences Uses AR To Help Their Field Engineers
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Creating Meaningful Diversity In Service
Day Three of Service Leaders Spring Break, powered by Aquant. Watch the interactive panel of experts discuss how to hire a diverse team, what actions are needed to foster an equitable culture, steps leadership can take to make changes today, and more!
3 Key Milestones For Any New AI Deployment
Day Two of Service Leaders Spring Break, powered by Aquant. Watch the interactive workshop to discover best practices and real-world scenarios for deploying AI. Hear stories from the field on how service leaders have overcome AI deployment challenges. Watch the recording now.
Preventing Service Disasters: How Information Gaps Hurt Your Business
Day One of Service Leaders Spring Break, powered by Aquant. Watch the on-demand recording of “Preventing Service Horror Stories: What You Don’t Know Can Hurt Your Business” to discover real-life examples of service horror stories, and practical examples of how service leaders can spot and prevent them. Watch the recording now.
GoContractor Delivers Digital, Standard, And Accessible Worker Orientations With Launch Of Mobile App6/16/2021
GoContractor, the leader in the digitization of construction worker onboarding and compliance tracking, announced the launch of their first mobile app, GoContractor Connect, available for iOS and Android.
Fuze Announces Partnership With Verint To Power Customer Engagement For The Global Enterprise6/15/2021
Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a new partnership with Verint, The Customer Engagement Company, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact center solutions.
As Companies Transition To Hybrid Work, AlertMedia Offers New Mobile App Features To Keep Anywhere Workers Safe6/15/2021
AlertMedia, the world’s leading emergency communication provider, today announced the launch of several new mobile app features designed to keep today’s hybrid workforce and anywhere workers safe and connected to their organization while traveling, working remotely, or on the go.
Byos Launches Byos Industrial μGateway With Secure Lobby To Bring Zero Trust Security And Remote Access To IoT Devices6/15/2021
Byos (www.byos.io), the edge micro-segmentation company dedicated to helping organizations protect themselves from the risk of ubiquitous remote, guest and IoT network connectivity, announced today the launch of the Byos Industrial μGateway (“micro-gateway”), a plug-and-play, edge security product that provides secure connectivity for Internet of Things (IoT) devices and legacy infrastructures.
Sonim XP8 Android Handset Now Supported By Mission-Critical Standards-Based FirstNet® PTT Solution From AT&T6/15/2021
Sonim Technologies (Nasdaq: SONM) today announced that its XP8 ultra-rugged Android handset is approved for FirstNet® Push-to-Talk (PTT), the nationwide mission-critical standards-based push-to-talk solution.
MOBILE COMPUTING SOLUTIONS
With one quick swivel, the wireless Toughbook 19 transforms from a fully-rugged, maximum-performance notebook PC to a fully-rugged, handwriting-friendly tablet PC. Take handwritten notes, mark and edit documents, and draw diagrams. It even converts handwriting to printed text. The Toughbook 19 — tough times two.
For mobile workers, the successful execution of every step in that day’s shift is critical. Every completed service call, every first response, every product shipped, every single decision made in the field can either bring you closer to your destination or cause a setback for both mobile worker and customer.
DataZeo's Cloud SmartServer Technology (CSST) is a proprietary web-based meter reading solution utilizing secure servers and Juniper Systems rugged handheld computers.
The rugged, 4G LTE handheld device is named GT-500. At an ideal display size of 5 inch, it is the perfect handheld solution for industrial worker, built specifically for sectors such as logistic, warehousing, and other industrial sectors. The device runs at latest v5.1 android OS, featuring flexible connectivity, High performance, and Reliable and rugged.
The high-performance xTablet C1300 convertible tablet is designed for the always-mobile professional who needs superior connectivity and access to business applications anytime, anywhere. You’ll be surprised how quickly and easily you can transform from a rugged laptop to a tablet PC.