Mobile Computing Resource Center Mobile Computing Resource Center

FEATURED THOUGHT LEADERSHIP

Frustrated Field Service Workers Your Mobile Deployments Don’t Have To Suck, But Here Are 5 Reasons They Do

When a dog breaks their leg, they tuck it under their body, avoid putting weight on it and keep walking with their other three legs. This might minimize the pain for the time being, but it doesn’t help the leg to actually heal.  This is the same thing we see many field service organizations do with broken training processes, particularly after a new mobile app or device deployment to the field. 

REAL-WORLD CASE STUDIES

  • Constructing A Better Blueprint For Device Management

    The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

  • BD Life Sciences Uses AR To Help Their Field Engineers

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

  • MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution

    MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.

  • IoT Terminals Enable Intelligent Waste Management

    Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.

FIELD TECHNOLOGIES MAGAZINE ARTICLES

Specialization In FSM Software Brings New Benefits

If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.

Service Growth Portfolio Management

Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

Net Promoter Score: The Sum Effect Of Customer Interactions

Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

5 Failures of Customer Journey Maps – And How to Avoid Them

Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

FIELD TECHNOLOGIES WEBINARS

  • Overcoming The Barriers To Servitization

    Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.

  • A Cohesive Approach To FSM And Service Parts Planning

    Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution. 

  • Discover The Power Of The Cloud For FSM

    Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?

INDUSTRY NEWS

  • NAFA Fleet Excellence Awards Nominations To Close February 7

    NAFA Fleet Management Association, the vehicle fleet industry’s largest trade association, announces the nominations process for the 2020 Fleet Excellence Awards (FLEXY) will close on February 7. FLEXYs are a well-respected fleet management industry award and a valuable opportunity to reward innovation and solutions that yield strong results. 

  • GPS Insight Acquires Field Management Software Provider ServiceBridge

    GPS Insight, a leading provider of fleet software for organizations with vehicles, trailers and other mobile assets, today announced the acquisition of Chicago-based ServiceBridge, a leading field service management software company for small businesses and franchises with tools that empower field service teams to better serve their customers.

  • With ARCOS Mobile Workbench, Grant PUD Efficiently Tackles Daily Work, Trouble

    ARCOS LLC, the market leader for utility and critical infrastructure resource-management solutions, has launched its ARCOS® Mobile Workbench solution for Grant County, Wash., Grant Public Utility District to help managers efficiently assign work to crews by automatically identifying not only a crew’s skill set but also which crew is nearest to the trouble.

  • Flowfinity Launches Geographic Information System (GIS) Mapping Capabilities To Aid Field Data Collection

    Flowfinity Wireless Inc. today released a software update that allows users to manage data records and workflows geographically by rendering physical locations onto maps in reporting dashboards, leveraging data visualization to improve operations.

  • Iteris Unveils Real-Time Traffic Video Mobile App

    Iteris, Inc., the global leader in applied informatics for transportation and agriculture, today announced that it has launched a new mobile application that streams real-time video and data from intersections equipped with Iteris video detection systems

MOBILE COMPUTING SOLUTIONS

  • Havis Dash Mounted Touch Screen Display

    Havis Inc., a leading manufacturer of mobile office solutions for mobile professionals, has introduced a new lightweight touch screen display that mounts directly to a vehicle’s dash panel. The new space-saving display functions as an external monitor, providing the option of docking and mounting computing devices in the trunk to maximize space in the cabin and create a comfortable work environment that optimizes a fleet’s productivity.

  • Janam XG100: Handheld Mobile Computer

    Janam's XG100 Series has been optimized to meet the unique requirements of mobile workers in warehouses, distribution centers, loading docks, and other operating venues where rugged gun-shaped mobile computers are deployed.

  • Datamax-O’Neil Andes 3 Printer The Datamax-O’Neil Andes 3 printer was designed for the rough and tumble environment of the mobile field worker. Rugged, lightweight and easy to use, the Andes 3 is the perfect choice for companies who need a durable printer at an affordable price.
  • XF101™ DGPS Receiver The Hemisphere GPS XF101 receiver with the ultra-rugged Archer Field PC provides superior accuracy and performance. Depend on it to accurately map, collect, or update geospatial data in the toughest environments.
  • In-Vehicle Computing Solutions

    Capitalizing on the culmination of Motion’s 12+ years of experience developing mobile technology for business, Motion In-Vehicle Computing Solutions have safety, space and ergonomics in mind.

INDUSTRY EVENTS