FEATURED THOUGHT LEADERSHIP
Today’s demand for mobility continues to grow and so do the number of devices, services, and applications available on the market. By 2025, nearly 6 billion people worldwide will be connected to mobile services, up from 5 billion in 2017. That means that within the next five years, 71 percent of the world’s population will be using mobile services, according to GSMA.
REAL-WORLD CASE STUDIES
Constructing A Better Blueprint For Device Management
The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.
BD Life Sciences Uses AR To Help Their Field Engineers
See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.
MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.
IoT Terminals Enable Intelligent Waste Management
Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
Field Service Organization Cuts Scheduling Costs
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
The New Normal: Learn What Service Leaders Are Doing To Adjust
Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.
Black & Veatch Launches COVOPERATE Mobile ‘Boarding Pass’ To Support Comprehensive Return-To-Work Programs
As return-to-work programs kick off across the United States, Black & Veatch announces the launch of COVOPERATE, an innovative new workforce management application powered by Field2Base that can help employers navigate the complex challenge of safely and productively restoring operations impacted by the COVID-19 pandemic.
Matterport Announces Integration With Autodesk BIM 360®
Matterport, the world leader in 3D capture technology and spatial data, today announced its integration with Autodesk BIM 360® to enable construction customers to collaborate virtually.
Vehicle Telematics Leaders Geotab And Webfleet Solutions Join Forces To Launch New Commercial Mobility Recovery Dashboard
Webfleet Solutions and Geotab, the global leaders in connected transportation, mobility and telematics, today announced the launch of the Commercial Mobility Recovery Dashboard.
Expeditors Acquires Fleet Logistics’ Digital Platform
Expeditors International of Washington, Inc. a leading provider of global logistics solutions, announced today that it has acquired Fleet Logistics’ Digital Platform. The purchase will support Expeditors’ online LTL shipping platform, Koho (gokoho.com), and aligns with Expeditors’ strategy and focus on Digital Solutions.
ServiceTitan Announces Acquisition Of Pointman
ServiceTitan, the world's leading all-in-one software and operating system for residential and commercial service and replacement contractors, has announced the acquisition of Pointman, a Buffalo, N.Y. technology company that combines operations management software for contractors with ongoing coaching, analysis, feedback, and peer connections.
MOBILE COMPUTING SOLUTIONS
In-Vehicle Computing Solutions
Capitalizing on the culmination of Motion’s 12+ years of experience developing mobile technology for business, Motion In-Vehicle Computing Solutions have safety, space and ergonomics in mind.
M9700 9.7-inch Lightweight Rugged Tablet
The M9700 rugged tablet combines form and function in a lightweight mobile tablet.
Panasonic Toughbook U1 The Panasonic Toughbook U1 is a new kind of mobile computer, a one-two punch of Toughbook ruggedness with hot-swappable twin batteries for full-shift productivity.
Dolphin 99EX Mobile Computer
Purpose built for transportation and logistics applications, Honeywell’s Dolphin® 99EX mobile computer provides user-friendly ergonomics, cutting-edge wireless technology, multi-functional data capture and extreme durability for front-line workers operating in a variety of locations ranging from loading docks to residential doorsteps.
xTablet Flex 8
The new, ultra-light xTablet Flex 8 is designed to help improve your daily enterprise operations without costing a fortune. Starting at only $595, the Flex 8 is ideal for field workers who carry their devices with them for most or all of the day.