Mobile Computing Resource Center Mobile Computing Resource Center

FEATURED THOUGHT LEADERSHIP

Mobile Field Force Enablement Drives Business Value
Mobile Field Force Enablement Drives Business Value

The pre-mobile enabled field service organization, which is quite common despite available technologies and almost ubiquitous connectivity, is one that still relies heavily on manual processes and paper-based forms for field service delivery. At best, this traditional organization may use multiple spreadsheets for data entry and job tracking. Due to the lack of a mobile process, field service directors and managers have no insight into the locations of their field techs, the status of jobs in progress, or real-time data on which to escalate or downgrade problems.

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REAL-WORLD CASE STUDIES

  • MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution
    MH Equipment Finds It Easy To Evolve Into A Completely Paperless Company With Rugged Mobility Solution

    MH Equipment has not been quick to adopt technology just for technology’s sake. Over the years, they have reviewed electronic solutions but did not find one that seemed to have all the efciencies that would justify the investment. MH Equipment wanted to eliminate paper across sourcing, inventory management, customer service and accounts payable functions.

  • IoT Terminals Enable Intelligent Waste Management
    IoT Terminals Enable Intelligent Waste Management

    Garbage collection is an essential public service in modern-day life that is often taken for granted. Nonetheless, ensuring that our trash and recyclables are efficiently and properly collected and disposed of can be difficult and time-consuming, not to mention costly.

  • IoT Terminals Are The Next Stop For Smart School Bus Inspection And Fleet Management
    IoT Terminals Are The Next Stop For Smart School Bus Inspection And Fleet Management

    School bus service contractors are responsible for getting students to and from school safely and soundly. Besides picking up and dropping off students at designated stops along the bus route, school bus operators are also responsible for inspecting their vehicles before each journey to ensure the safety of passengers, pedestrians, and other drivers on the road. For an operator of a large fleet of school buses, manually inspecting each bus used to be a time-consuming and labor-intensive affair.

  • Rugged Devices Provide Major Benefits Across Departments For City Of Roundrock Texas
    Rugged Devices Provide Major Benefits Across Departments For City Of Roundrock Texas

    Round Rock is a young and tech-oriented community, and that’s reflected in the city’s employees. There was a time when the IT department was responsible for identifying new technology, figuring out the process to implement it and bringing it to the many business units it supports.

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FIELD TECHNOLOGIES MAGAZINE ARTICLES

  • Orkin Embraces The Field Service Evolution

    Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.

Digital Transformation Made Real

Focus on these three things to make digital transformation possible.

An Often-Overlooked Tool To Improve The Field Service Customer Experience

In your quest to master the customer experience, consider this technology.

Cloud-Based Field Service Software Improves Efficiency And Inventory Management

The elimination of paper speeds invoicing from one week to essentially same day.

5 Essential Technologies For Mastering Customer Experience

As field service organizations double down on their customer experience initiatives, these five technologies are imperative.

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FIELD TECHNOLOGIES WEBINARS

  • Demystifying Digital Transformation

    The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask.  There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.

  • Today’s Innovation For Tomorrow’s Digital Transformation

    We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?

  • Teleport Your Reps - Use Augmented Reality To Virtually Bring Remote Experts Onsite

    Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.

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INDUSTRY NEWS

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MOBILE COMPUTING SOLUTIONS

  • xTablet T1500
    xTablet T1500

    The xTablet T1500 is engineered for mobile workers looking for improvements to their operational productivity and efficiency. The xTablet T1500 features a large, 10.1” display with many other state-of-the-art features and functions. Inside is an Intel BayTrail-T processor along with 2GB of RAM running Windows 8.1 or Windows 10, which is adequate horsepower to handle your enterprise software, security and standard Windows applications.

  • DLI 8800 Rugged Mobile POS Tablet
    DLI 8800 Rugged Mobile POS Tablet In the store. At the customer’s home. Pool side, court side or at the front gate. Wherever payment gets taken or retail business gets done, that’s where you’ll find the DLI 8800 rugged mobile POS tablet.
  • Panasonic Toughbook-WD
    Panasonic Toughbook-WD The Panasonic Toughbook-WD is versatile, rugged and ultra-portable
  • Zebra RW 420 Mobile Printer
    Zebra RW 420 Mobile Printer Meet the RW series of mobile printers from Zebra Technologies, the leading manufacturer of on-demand printing solutions.
  • TC75 Rugged Android Touch Computer
    TC75 Rugged Android Touch Computer

    Boost efficiency and customer service by giving your employees enterprise-class handheld computers that survive life in the field or shop floor, communicate and access information in real time. The TC75 is the professional-grade Android device built from the ground up for the enterprise.

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INDUSTRY EVENTS

Field Service Medical February 25 - 27, 2019
San Diego, CA
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