Field Service Software Thought Leadership

1. Utilizing AR To Support A Densely Populated Install Based 5/16/2022

   Field Service Organizations (FSOs) face many challenges in supporting a densely populated install based. Augmented Reality (AR) is an optimal tool that provides various solutions to face these challenges. When you have a densely populated installed base, you will have unique struggles. AR provides critical support needed to ensure successful outcomes no matter what issues arise. Here are a few areas where AR optimizes positive results...

2. How Is Field Service Tech Vital For Public Sector Regulators? 5/9/2022

   When we talk about the benefits of field service technologies, we must think not only of private sector organizations needing to optimize their field service. Field service management is also a vital part of the public sector regulators. Imagine all the activities regulators perform to secure public safety - social care facilities checks, repairs, maintenance, utility installations, community healthcare visits, etc. Every public sector field is full of opportunities for progress by adopting software for resource scheduling.

3. How To Attract High Performing Field Service Techs And Digital Workers 5/2/2022

   Attracting the right people is hard enough. But attracting high quality talent during a global skills shortage is even more difficult, especially for the elusive field service technician—a role that continues to rank in the top five most challenging positions to fill. Regardless of the cause, finding the best candidate, extending an offer, and retaining this valuable resource is critical to the business.

4. How Technology Helps Utilities Serve The Planet And Their Customers 5/2/2022

   We are all global citizens who love our planet and rely upon electricity and fuel to power our lives. We see the increase in renewables, but also an ongoing reliance on conventional fossil fuels. Utilities will play an important role in how we manage the world’s transition to a sustainable energy future.

5. Building ROI And Modernizing The Workplace Experience 5/2/2022

   The global Facilities Management industry is growing, but shrinking real estate footprints, the drive towards sustainability, and changing customer expectations can affect your bottom line.

6. Maximizing Mobile: 5 Field Service Challenges To Tackle With Your Mobile App And Platform 5/2/2022

   Field service organizations (FSOs) are facing end-to-end pressure—from the back-end operations to the front- end interactions with customers. But most FSOs lack the resources to keep up with demands that are rising at every point along this spectrum. Where should they make changes?

7. Navigating Digital Transformation In Field Services 5/2/2022

   At our last conference, TSIA’s President and CEO, J.B. Wood, told the crowd, "Congratulations, you're halfway through your digital transformation." The audience laughed and groaned, as many industries have been struggling through this transformation. However, for field services and hardware original equipment manufacturers (OEMs), the majority are just starting their journey.

8. AI And Field Services: What You Need To Know 4/25/2022

   Justin Foxwood, Solution Engineer at TBI Inc., took time recently to answer questions about the benefits of AI and what companies need to consider when implementing this technology.

9. How To Optimize Fleet Routing For Better Service 4/18/2022

   Today’s fleet managers are under continual pressure to get deliveries to their destinations as efficiently as possible. Numerous factors, ranging from heavy traffic to road accidents, can make that challenging. Fortunately, there are many effective ways to optimize fleet routing. Here are some of them.

10. 2022 State Of The Customer Journey 4/7/2022

    While only a few brands are raising the customer experience (CX) bar high enough for delighted customers everywhere, this has become a battleground for growth in every company, regardless of industry. Here’s the catch, though: the bar isn’t rising the same height for everyone. Some industries face a greater risk of disruption than others. 2022 will push some brands further than others to reinvent how they engage customers, and in ways that includes the recommendations in this report.