Field Service Software Thought Leadership

1. Comparison Of IoT Services From AWS, Azure, And GCP 9/16/2021

   The field technologies industry is ripe for cloud adoption leveraging the IoT infrastructure of the major cloud service providers like Amazon Web Services, Azure, and Google Cloud Platform. For example, with the transportation and logistics industry, IoT technology and services can be of immense help to effectively manage the fleet from a centralized location.

2. How 3D Systems Slashed Parts Costs & Decreased Repeat Visits 9/15/2021

   At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market, and drive new business models.

3. Streamlining Utility Operations With Digital Visual Elements 9/9/2021

   This past year has been full of unexpected interruptions, bringing the importance of technology use in disaster preparedness and response to the forefront in 2021 and beyond. According to Deloitte’s 2021 Power and Utilities Industry Outlook report, 29 percent of power and utility experts think that utilities should primarily focus on digital strategies in 2021. With the world becoming more connected by the minute, it’s important to ensure that field and utility workers are supported with the most effective technology solutions. By investing in mobile solutions equipped with the latest capabilities such as AR and digital twin modeling, workers have real-time access to information they need to effectively complete their job.

4. The Downside Of Competition Between Network And Security Teams 9/6/2021

   It may seem that corporate network and security teams have worked at cross-purposes for decades now, but despite the never-ending conflicts, solutions abound. Traditionally, network teams are charged with facilitating and expanding a company’s tech reach and abilities, while security teams must ensure that all systems are safeguarded against hacking, theft, and an array of cybercrimes designed to wreak havoc on corporate infrastructure. How can a network team offer availability and creative expansion plans to clients on one hand, while security experts throw cold water on these same plans because of an array of potentially dangerous and expensive risks?

5. How Augmented Reality Is Changing The Way Energy And Utility Work Is Done 8/10/2021

   Regular maintenance of Energy and Utilities equipment is critical to keep communities running and functioning. Field Service for electric and water Utilities is often found in remote locations making inspections, maintenance, and support challenging for lone or new technicians who are responsible. For the technician to receive information promptly while still being safe and conducting tasks efficiently, virtual collaboration tools combined with Augmented Reality prove to be extremely helpful.

6. How Augmented Reality Is Innovating Field Service In The Rail Industry 8/10/2021

   Safety, efficiency, and information collection are all extremely important in the rail industry whether linear, fixed or rolling assets. In order to achieve these goals, rail workers must have an optimized inspection process for network, assets, and trains using AR combined to Artificial Intelligence. Augmented and Assisted Reality support inspections providing digital work instructions, virtual repository of information and the option of remote support calls.

7. How Augmented, Mixed And Virtual Reality Can Reshape Industrial Manufacturing 8/10/2021

   The rapid deployment of supporting technology and the fall in prices of wearable devices (already happened to handheld ones) are contributing to the spread of Augmented, Mixed and Virtual Reality-based solutions, now expected to be a “can’t-live-without tech” for every company in the field of Industrial Manufacturing.

8. How Augmented, Mixed And Virtual Reality Can Reshape The Oil & Gas Industry 8/10/2021

   The Oil and Gas industry helps to keep the world running, and as such requires digital tools to make sure that workers are safe and efficient when providing maintenance on all associated equipment. Oil and Gas equipment and sites are often found in remote locations making inspections, maintenance, and support challenging for lone and or new technicians who are responsible. To better support technicians, digital tools like Augmented Reality can provide real-time, hands-free information in the form of digital work instructions, virtual training, and remote collaboration

9. Equip Mobile Workers With Connected Data 8/6/2021

   Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of physical assets. However, some companies are now looking at field service as a way to build revenue. They see their fieldservice workforce as onsite experts and brand advocates who can deliver an outstanding customer experience (CX) that strengthens the customer relationship.

10. 5 Benefits Of Enabling Real-time Collaboration In Field Services 8/3/2021

    Field technician are often times the face of your organization – their work can’t be taken lightly. Before field technicians enter a customer’s home or business premises, they need to be appropriately trained and enabled. Technicians should be equipped to have insightful and productive conversation with the end customers. Service organizations need to fully support their field technicians, giving them all they need to deliver outstanding customer service and solve issues as efficiently and quickly as possible.