Field Service Software Thought Leadership

1. Truth In Teamwork How Cross-Functional Collaboration Drives Remote Resolutions 9/17/2020

   Discover why collaboration between field technicians and contact center agents is now a top priority for leading enterprises and how visual technology can help your organization to encourage it.

2. 3 Benefits To Having The Right Payments Partner — And Why It Is So Important 9/17/2020

   Across the field service industry, the payment transaction is one of the most important steps in the order-to-cash cycle. Field service companies of all sizes must understand how they can control their payments process and how the right partner can help them achieve a significant competitive advantage.

3. 6 Ways To Increase Technician Utilization Using Vision 9/9/2020

   Technician utilization has long been a critical KPI for field service organizations. Measuring and maximizing the time spent on service delivery, as opposed to travel and admin, for example, enables enterprises to boost productivity, profitability and safety.

4. Strategies For Delivering Visual Contactless Service 9/8/2020

   In the new normal, enterprises understand that they need to address the safety expectations of their customers in order to achieve the business resilience necessary to shrug off the effects of COVID-19 and emerge even stronger than before. With 68% of customers reporting that they would be more loyal and give preference to companies that go further to ensure safety in technical support, the time is right for innovative solutions that help enterprises serve their customers without requiring direct person-to-person contact – a model known as contactless service.

5. 10 Factors You Need To Consider When Evaluating New Software Products 9/3/2020

   The sellers of today's software products have already learned what their counterparts in the hardware industry have known for years – that it is primarily the ongoing support provided to customers that is key to determining whether their product will become a huge marketing success or merely another undistinguished entry into a commodity-like software arena.

6. Yesterday Was “Business-as-Usual”; Today Is COVID-19 “Survival”; Tomorrow Will Be Long-Term “Sustainability” 8/24/2020

   The survey findings reported and analyzed in this paper should provide a strong sense of the individual patterns and trends that characterize the industry and help to support a more full understanding of where the market stood at the outset of the pandemic.

7. Buyer's Guide To Video Telematics 8/24/2020

   Telematics has become an indispensable part of feet management. But as technologies have advanced, so have the variety and complexity of telematics tools — creating both a challenge and an opportunity for organizations needing to align their people, processes, and technologies to achieve company goals. This guide will walk you through the three essential steps to finding and selecting the right solutions for your needs. 

8. 2020 Field Service Industry Pulse Check Report 8/3/2020

   Change happens, this we all know. And when the pandemic hit, the Field Service industry felt the repercussions. Grocery store rushes meant more frequent refrigerator repair trips. Restaurants shutting down meant fewer trips to fix a fryer or stove.The pandemic is just one example of societal upheaval the Field Service industry may encounter. And, any time an event impacts the way society at large uses any equipment, our industry must adapt.

9. Plan For The Future Of Field Service With Digitalization 7/17/2020

   Life is a series of changes and the field service industry is not immune to this fact. Disruptions such as the COVID-19 pandemic are causing your clients to rethink the way they do business. Does your field service organization have the right technologies to accommodate them?

10. From Data To Knowledge: Making The Transition From Data Mining To Knowledge Discovery 7/16/2020

    The most important asset an organization owns is the cumulative knowledge that it has acquired, developed, and utilized to produce or deliver its products and services to the market. Much of this knowledge is documented in corporate manuals, policies, procedures, or other corporate literature, and even more knowledge is implicit within the systems and processes that the organization uses. However, other, nonetheless valuable, knowledge may just float around or is stashed away, rarely documented, or expressed in a manner that can be effectively used within the organization.