Field Service Software Thought Leadership

1. How To Prepare For The Next Big Disruption 6/25/2020

   Okay, yes, significant disruptions do happen. How did your organization respond to the COVID-19 pandemic? Hopefully, well — but because of the disruption in our normal business processes, we discovered weaknesses in our ability to service our customers. Aligning our business processes and technology is a good start toward fixing them. Here’s how to get it done.

2. Preparing Your Business To Capitalize On Best-In-Class Optimization 6/12/2020

   In service, there are no shortage of systems and processes occurring on the backend that would benefit from a more optimized approach. As service continues to cement itself as a key business driver for companies, getting the day-to-day of planning, scheduling, routing, and parts not just managed competently—but fully optimized—has become the make-or-break point for many businesses. This is what leading Planning, Scheduling, and Optimization (PSO) utilities strive to accomplish.

3. COVID-19 - Managing Service Delivery And Supply Chain Disruptions With Remote Assistance 6/12/2020

   Over the last few years, OEMs and other manufacturing companies began their transformation journeys, addressing the technology-driven changes to the product lifecycle, the impact of the Internet of Things, radical mobility, and the rise of artificial intelligence (AI). As a result, companies have optimized the ways they have deployed their workforce and increased the productive life of the assets in their own plants as well as those installed at customer locations.

4. 5 Steps To An Effective SMB Analytics Program 5/28/2020

   Analytics tools are commonplace in today’s digital economy, but many organizations don’t fully utilize them. SMBs are particularly bad offenders due to a lack of in-house expertise, nascent or non-existent processes, or misunderstanding of the tools’ purposes.

5. Customer Expectations Of Service Delivery During COVID-19 5/26/2020

   The COVID-19 pandemic has not only posed unprecedented operational challenges to customer service organizations – it has also transformed customer expectations. With higher demand than ever and safety top of mind for millions, we carried out an in-depth study of what consumers want when it comes to technical support and technician visits to their homes.

6. Here’s How Fleet Management Benefits From Telematics 5/26/2020

   Data is one of the most valuable resources a company has at its disposal. For businesses that rely on large fleets of vehicles or heavy equipment, however, it can be difficult to collect, collate, and act on vital information.

7. ERP Takes The Guesswork Out Of Business 5/20/2020

   How quickly can you find inefficiencies in your business? If you’re like many business owners, you know there’s a problem, but you just can’t put your finger on it. You know there are errors and redundancies, but you don't know how bad they are or how to solve them. It could be disparate systems or business software that doesn't meet your needs, but you don't have the visibility you need with your current tools.

8. Field Service Modernization And The Benefits Of No-Code/Low-Code Platforms 5/15/2020

   By connecting devices, people, and business networks, the next generation of field mobility solutions are changing the way business and customer-critical assets are managed, facilitating the shift from a reactive service model to a proactive, predictive, and preventative one.

9. How Contact Centers Can Adapt And Scale To Serve Tomorrow's Customers 5/6/2020

   Today’s contact centers are not ready. They struggle to adapt to call spikes. They can’t track customers to anticipate their needs. At the same time, the stakes are higher than ever in the competition over customer experience (CX), where contact centers play an increasingly pivotal role. But contact centers can rise to the occasion by taking the right steps to achieve agility in the cloud.

10. Improving The Patient Experience For Home Healthcare Providers 5/4/2020

    Organizations providing patient care at a remote location (e.g., patient home, nursing facility, etc.) with a mobile caregiver workforce have a Business to Customer (B2C) model. While the highest priority is the actual care provided to improve the patient’s health, the patient experience (PX) should also be at the forefront of these care providers’ strategies. As patients interact with other companies in their personal lives (e.g., Amazon, Uber, any home grocery curbside pick-up/delivery, etc.), they have come to expect the same easy and positive experience, regardless of company.