Field Service Software Thought Leadership

  1. Field Service Resiliency Delivers Digitally Enhanced Service Experiences 2/18/2021

    The field service operation played a critical role for many businesses over the past 12 months. The pandemic shut down many businesses for some time, but when they reopened the need was to stand up operations at or beyond pre-pandemic levels of production. As these organizations focused on sustaining their businesses and delivering for their customers in new ways, the ability to push equipment and assets to the maximum with limited downtime was challenging.

  2. What Keeps Fleets From Going Fully Autonomous? 2/11/2021

    Science fiction shaped our imagination to easily envision a world where we can take a driverless taxi, ride a flying car, and use drones in place of snail mail. In reality, the changing consumer and societal needs do give a push to new technologies that get us closer to autonomous transport. However, highly connected vehicles, remote fleet control opportunities, and autonomous vehicle development unearth various challenges related to moral and legal aspects, insurance, privacy, cybersecurity, and cost, and demonstrate our overall unpreparedness in terms of business models, infrastructure, and user mindset.

  3. Benefits Of Reverse Logistics 2/4/2021

    Reverse Logistics is an often overlooked component of true field service excellence.  Does your firm have the capabilities in place to maximize its potential? By implementing reverse logistics, you can streamline your service practice and improve corporate efficiency.

  4. 5 Trends That Are Shaping The Future Of Field Inspections 2/4/2021

    What changed in the field inspection methods? 2020 reshaped the future vision for performing field inspections. The reason is the usual suspect – COVID-19 and the need to protect public health. Many organizations now are transforming their operations to become more effective in the new normal. Among them are inspection agencies and inspectorates.

  5. Optimizing A Hybrid Field Technician Workforce 2/1/2021

    There is an increasing trend for service organizations to utilize 3rd party subcontractors as either a supplement or extension of their field service workforce. Companies leverage a hybrid field technician workforce for many reasons.

  6. Technology For Utility And Field Worker Efficiency 1/25/2021

    Whether it’s surveying, meter reading, asset tracking, or water quality testing and reporting, utility workers often work long hours in challenging environments where responsibilities shift daily. To operate as safely and efficiently as possible, technology is used to conduct remote visual inspections and pinpoint dangerous irregularities along distribution lines.

  7. Service Managers’ Buyer’s Guide 1/19/2021

    To deliver exceptional service in today’s landscape, your operations, people, assets, and parts need to be tracked, analyzed and optimized by a powerful enough service platform to meet your expectations. Is your current system up to the task? 

  8. IDC Servitization Barometer Charting Your Path To New Revenue Streams 1/19/2021

    Manufacturers, retailers, and other businesses have, over the course of the last several years, diversified their product offerings by productizing service. We call this servitization.

  9. Overcoming The Barriers To Servitization 1/19/2021

    With ever increasing internal and external market pressures, manufacturers have been searching for ways to diversify their revenue streams. Within product-oriented businesses, there has been a drive to offer a greater diversity of aftermarket services, we refer to this shift as servitization.

  10. Empowering Technicians With Field Service Management Software 1/11/2021

    The foundation of a strong field service organization lies in the confidence and competence of its workforce. Qualified technicians, when armed with the proper equipment and job flexibility, can increase first-time fix rates, improve sales, and enhance the customer experience. To efficiently handle customers' service requests, manufacturers need the tools to manage task assignment, and keep their workforce motivated.