In spite of a feeling that Artificial Intelligence is still the stuff of science fiction, AI implementation is already here in a variety of ways that directly benefit service management, and will be imperative in the future as a key to making digital transformation work.
Servitization leads to greater revenue and growth, according to this 200-respondent study from IFS, and greater levels of servitization bring greater business benefits. In this white paper, you will find research on the servitization of product-centric companies and the technologies behind this digital transformation.
The maturity of a company’s field service management, in terms of the technology being used, can be dictated by numerous elements. These could be the company size, the industry and type of clients they serve, the complexity of the workflow, the value of assets and equipment they supply and service, and their leadership. While these operational aspects dictate and are directly related to the technological needs, it is also true that the operational maturity of an organization can be shaped by how advanced their field service management is.
How Enterprise Augmented Reality, Artificial Intelligence, and the Consumerization of Software will Revolutionize Manufacturing.
It is predicted that all major North American carriers will begin shutting down their 2G and 3G networks over the next three to five years, meaning the time is now for IoT solution providers leveraging these networks to begin planning their transition to LTE. This may seem like a daunting undertaking for organizations who have long relied on 2G and 3G to power their connected solutions, but by carefully planning and executing against a comprehensive LTE migration strategy, IoT providers can not only sustain the success of their deployments but also reap the benefits that LTE has to offer.
If you took a straw poll on automation in the workforce, two distinct sides would emerge. Some would see the potential for artificial intelligence (AI) to transform industries, driving innovation and growth through smarter automation. Others would worry about its impact on the workforce, convinced that every process automated was another job lost.
The field service market is growing rapidly, with some estimates projecting it to more than double in size by 2022. At the same time, customer expectations around the speed and quality of service are increasing. In order to keep pace, field service organizations are investing in new tools and systems. Most companies are somewhere on the path to digitization, but they need to do more. Simply wrapping a layer of technology around traditional pen-and-paper processes is no longer enough – they should be looking to drive efficiency through intelligent automation.
Today, most companies with teams of mobile field technicians are running some type of field service management (FSM) software. If the software plays its proper role in achieving business goals, your organization should be experiencing improvements in revenue generation, customer satisfaction, good first-time fix rates and high rates of technician utilization. If you are not achieving favorable performance metrics, it’s reasonable to assume you are considering a software selection evaluation.
Most firstline mobile workforces of today have a varied makeup including veterans who’ve been on the job for decades, inexperienced workers recently out of school, and everyone in between. When you combine new digital solutions firstline workers must use with the diverse workforce and growing skills gap, many organizations are facing a significant training challenge. This guide explores that challenge, including why it exists and how to fix it.
Industrial operations leaders often face critical challenges related to their field workers, from improving efficiency to reducing accidents to improving the customer experience. Digital solutions can be the answer, but only if designed and executed properly—and many initiatives fail due to missing essential steps in the process. Learn the benefits of approaching technology initiatives as a continuous lifecycle, rather than a one-off project, in this resource.
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