Field service management becomes more complicated every year. Companies face rising expectations from customers who demand instant service delivery and professionalism. At the same time, businesses complain about insufficient resources to manage the tasks and young employees demanding advanced tools supporting their work. With these obstacles, delivery of excellent service and earning customers’ trust become areas of concern.
This report observes how the use of chat bots influences company performance in managing customer experiences. It also highlights the building blocks companies must establish to minimize the risk of potential pitfalls and maximize returns from investing in this technology.
This report will highlight the business value companies observe by using messaging in customer service activities. We’ll also illustrate several building blocks companies must put in place to reap maximum results from investing in messaging.
So you are doing your due diligence, preparing to select and implement software to help you profitably and efficiently manage a growing field service operation. You may not be 100 percent confident in your success-and this may be a realistic concern to have at this juncture—because there are wrong turns you can take in this process, mistakes you can make, that will lead to suboptimal results or even project failure.
Field service management operations are under unprecedented pressure from competitors and from increasingly demanding customers. This article discusses how these market pressures are driving three distinct but inter-related trends: mobility, scheduling optimization, and software-as-a-service (SaaS). It also offers insights into how you can select software technologies to stay ahead of these trends, exceed customer expectations, and drive efficiency and profit across your operation.
If all or part of your business involves maintaining and servicing customers’ equipment or facilities, then you know customers are becoming increasingly demanding and savvy about the service they receive. You also know that service delivery costs and service related revenues are significant contributing factors to your company’s financial performance. For some companies in fact, 100% of the financials are service related. Moreover, frequent research on the topic has consistently shown that service contributes 25% or more to most companies’ top line, and as much as 40%, often more, to overall profitability. As a result, executive management and boards of directors increasingly recognize the potential for greater service financial performance, and they expect service to improve its monetary contribution to the organization. They are demanding more service offering at a higher margin and always looking to drive costs from the business. So, how can you ensure that your service operations conform to, or even exceed, the expanded expectations of both your customers and your executives? Planning and scheduling optimization software provides the answer.
While the products, services, and field worker skill sets vary across a diverse range of industries, they all have one thing in common: each of them must assign and schedule field resources. And each needs to create work schedules that minimize costs, boost productivity and resource utilization, and meet or exceed their customers’ expectations for rapid, effective and precise service.
When a vehicle rolls off the assembly line, very little customization has occurred. Fleets take a one-size-fits-all vehicle to upfitters and begin adding everything from ladder racks and GPS systems to APUs, custom paint jobs and wraps. However, the most important customization has been neglected: the engine. Optimizing your vehicle’s engine may sound complicated, but this paper details how engine calibration technology works and how it is actually easy, flexible and takes just minutes to install.
Technician turnover continues to create challenges across the Field Service Management industry, and organizations are scrambling to keep up. Best-in-Class organizations are embracing emerging technologies like Augmented Reality (AR) to help manage these new workforce pressures. This report explores Augmented Reality successes, and charts a path to success for those businesses ready to embrace an augmented future.
Technician turnover continues to create challenges across the Field Service Management industry, and organizations are scrambling to keep up. Best-in-Class organizations are embracing emerging technologies like Augmented Reality (AR) to help manage these new workforce pressures. This report explores Augmented Reality successes, and charts a path to success for those businesses ready to embrace an augmented future.
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