Organizations providing patient care at a remote location (e.g., patient home, nursing facility, etc.) with a mobile caregiver workforce have a Business to Customer (B2C) model. While the highest priority is the actual care provided to improve the patient’s health, the patient experience (PX) should also be at the forefront of these care providers’ strategies. As patients interact with other companies in their personal lives (e.g., Amazon, Uber, any home grocery curbside pick-up/delivery, etc.), they have come to expect the same easy and positive experience, regardless of company.