Field Service Software Thought Leadership
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2021 Fleet Technology Trends Report
12/4/2020
Technology adoption and benefits show continued growth in a year like no other.
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2020 North American Mobile Field Service Management Customer Value Leadership Award
11/10/2020
Field service management (FSM) is an industry that enables and supports service personnel as they travel to, and work onsite at, customer locations. FSM solutions are utilized across a broad swath of industries. Examples of field services include installation/maintenance/repair of equipment, utilities monitoring, at-home health care, construction services, insurance appraisals, etc. During the last decade, mobility has become an increasingly important component of FSM. With mobile access, field service organizations can use GPS and other technologies on their mobile handhelds (smartphones, tablets, rugged devices) to locate, manage, automate, and optimize their workers, tasks, and results anytime and anywhere.
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2 Service Dashboards To Provide Visual Insight Into Proactive Service Management
11/2/2020
Today’s service executives must focus on measuring metrics to proactively manage their business – recall the famous quote by Peter Drucker “What gets measured, gets managed.” But how do leaders measure real-time results in an environment where analysis paralysis exists because data can become overwhelming?
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Consumer Expectations Of Technician Visit During The Pandemic: October Survey Results
10/26/2020
Discover in this recent survey what consumers expect from service organizations during the pandemic regarding technician visits, remote support, and safety, and see the trend comparing to the initial survey conducted on May.
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Fire And Life Safety And Security Industry
10/26/2020
The Fire and Life Safety and Security Systems industries are constantly changing with new regulations, compliance orders and advances in technology. The industry, which was worth an estimated $27.04 billion in 2016, is experiencing a compound annual growth rate of 8.5% heading towards 2022. New government regulations and the need to update outdated or non-compliant technology is requiring building owners and facilities managers to think about upgrading their fire alarm, security and fire suppression systems with the latest technology available.
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The 2020 Service Intelligence Benchmark Report: An Analysis Of Field Service KPIs And The State Of The Workforce Skills Gap
10/6/2020
In this data report we uncover how field service orgs and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve delivery.
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Forrester TEI Report
9/24/2020
Increase your revenue while saving time and resources.
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Driving Technician Enablement With Computer Vision AI
9/23/2020
Across industries ranging from utilities to consumer electronics, medical technology and manufacturing, companies are losing their most experienced field service technicians faster than they can replace them. In fact, 70% of service organizations state that they will become burdened by a retiring workforce over the next five to ten years. Some estimates put direct training costs at 50% of a technician’s annual salary, making efficient knowledge transfer a core operational objective. Efficiency is also a significant problem, with around 25% of issues still requiring expensive follow-up visits.
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6 Tips For Selecting The Best Cloud For SAP
9/21/2020
I have worked on SAP engagement for Enterprise Customers for almost 30 years. While SAP continued to develop application features and content during these years, generally the hosting of SAP fell into the same classic selection process as any application: What's the service level, what's the cost, who has the happiest customers?
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Truth In Teamwork How Cross-Functional Collaboration Drives Remote Resolutions
9/17/2020
Discover why collaboration between field technicians and contact center agents is now a top priority for leading enterprises and how visual technology can help your organization to encourage it.