Eastern Controls Inc. (E.C.I.), a trailblazer in process control solutions since 1969, faced mounting operational hurdles as their service offerings expanded. Challenges such as double bookings, missed appointments, and limited scheduling visibility threatened efficiency and customer satisfaction. In a bid to enhance their service delivery, E.C.I. turned to Service Pro by MSI Data, a cutting-edge field service management software. This strategic implementation revolutionized their operations, providing real-time visibility, automating appointment management, and optimizing technician allocation. With Service Pro in place, E.C.I. surged past old limitations, achieving newfound agility and customer-centricity in their service operations.