Field Service Software Case Studies

1. Business Management Software Greatly Improves Accuracy And Provides The Tools Needed To Compete 2/3/2020

   As a veteran of the two-way radio business with close to 20 years of industry experience, Marty Bleck knows what it takes to run a successful two-way dealership. Back in 2014, he also knew that General Communications, the company where he has served as national sales director and system administrator since 2009, needed to upgrade someof its key business resources.

2. The Security Center - The ROI Of ERP 2/3/2020

   Hear from e-automate users, The Security Center, on how integrated ERP has provided them greater insight into their operations, so they can better manage their techs, work orders, and inventory!

3. Stay On Top Of Your Business With An Integrated ERP Solution 2/3/2020

   Integrate the critical functions of your business. With e-automate, you don't have to rely on your team to manually generate reports. All your important business information is available at your fingertips so you can easily manage all areas of your operation.

4. NSC Global Wins More Deals With Alliance Enterprise 12/5/2019

   As your field service organization becomes more complex, are you challenged with integration gaps between your software systems? Are you able to optimize technician schedules across different worker types, skill sets, product lines and customer SLAs? Are you struggling to leverage contingent workers? Most importantly, has your FSM platform helped you win new deals? Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar.

5. How Rational Improved First Time Fix Rate 12/4/2019

   Rational AG leverages Aquant’s service intelligence platform to pull together and analyze customer and product data from across teams, companies, and systems. With data-driven insights at their fingertips, the Rational team can quickly identify the most likely resolution for customer challenges.

6. How 3D Systems Closed Their Service Skill Gap 12/4/2019

   3D Systems needed to dramatically change their service organization to meet their customers’ need for a quicker response time for support cases.  3D Systems turned to Aquant’s service intelligence platform to deliver data-driven insights to the entire customer-facing service team, empowering them to perform better and solve issues faster.

7. AEP Energy Powers Personalization With Dynamics 365 Customer Insights 10/31/2019

   American Electric Power (AEP) Energy, a retail electricity and natural gas supply provider, takes pride in making it easy for customers to buy, manage, and use energy. With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a 360-degree view of customers and surface key insights such as sales opportunities, next-best-action plans, and audience segmentation strategies, to offer exceptional customer experiences across all touchpoints.

8. thyssenkrupp Embraces Digital Transformation For A Better Future 10/31/2019

   Technology is evolving at breakneck speed, and many manufacturers are struggling to keep pace. But for companies that fail to innovate quickly, the consequences are dire—they’re putting their survival at risk. thyssenkrupp AG fully understands the crucial role technology plays in modern manufacturing. That’s why six years ago, the organization began to transform its business from the inside out, starting a quest to gain greater efficiencies that would provide more customer value and differentiate the company from its competitors.

9. Driving Company-Wide Efficiency And Accuracy With Mobile FSM 10/17/2019

   Maxson Associates is a family-owned, third-generation business based in Charlotte, North Carolina, offering life safety, space management, and smart day lighting solutions that allow for safe, flexible, spaces for buildings. Based on the deep experience throughout the organization, Maxson is uniquely qualified to successfully tackle some of the most complicated design projects, where other companies cannot.

10. Pesado Goes Mobile, Saves Big. 8/21/2019

    Psado's administrative side of the business also racked up high costs and collected field data was vulnerable to inaccuracies. To tighten its business processes, Pesado equipped its field techs with a mobile form solution on iOS devices.