Field Service Software Case Studies

1. How IT Services Companies Use Field Service Software 8/28/2020

   Mobilizing a workforce to handle the growing demand for IT deployments and telecommunications can be especially difficult for a field service provider. Rising internet usages over the past five years has increased demand for voice and data services, cloud solutions, data center technologies and growing IT service networks. From on-site field service, to help desk support, remote desktop repairs and managing a network of subcontractors that specialize it specific IT deployments, the IT industry faces a critical time in managing their enterprise, as the global demand for their services continues to rise.

2. A Path To Business Continuity During COVID-19 8/19/2020

   Strategies to keep customers supplied and employees safe during the COVID-19 pandemic was a challenge that Bass Pro Shops leadership met with the aid of location intelligence. Being able to monitor and manage operations across the country in the context of how the virus enabled the company to respond effectively.

3. Clearing Snow From Unmarked Roads Made Safer With Accurate Data 8/19/2020

   In Lassen Volcanic National Park, there are areas of road that rise above the tree line and have few visible markers following significant snowfall. This makes the task of plowing somewhat dangerous and risks delays and accidents. Using a mobile data collection app paired with a high accuracy receiver, more accurate navigation maps of snow-covered roads were created for plow drivers to use.

4. Gas Utility Reduces Inspection Times By 50% Using Mobile App 8/19/2020

   Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

5. Alfa Laval Drives Service Excellence With Remote Assistance 8/5/2020

   Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.

6. Esri Applications Used For Meeting Asset Management And Consent Decree Goals 7/23/2020

   In western Maryland, the City of Cumberland maintains more than 150 miles of water mains and 170 miles of sewer mains and provides service to 40,000 customers. Since 2001, the city has been operating under a consent decree with the US Environmental Protection Agency and the Maryland Department of the Environment to remediate combined sewer systems' overflows by separating the two systems, upgrading the wastewater system, and constructing a storage facility. 

7. City Of Burnaby Pivots Parks GIS Team During COVID-19 Response 7/23/2020

   Fifteen minutes southeast of Vancouver, Canada, the suburban City of Burnaby is known for its rich trail systems and forested conservation areas. In a city of over 235,000, Burnaby has over 160 parks and trail systems.

8. Nucleus ROI Report: Facility Management 5/26/2020

   The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email that led to difficulties organizing at scale.

9. Localz Enables Safelite Scan To Van 5/14/2020

   The goal of the partnership between Localz and Safelite was to provide a digital solution to track their auxiliary stock items in the field, make it easy to replenish in the morning and to empower technicians to make value added sales during an appointment. Store managers are very busy and Safelite needed a simple, automated inventory management system for them to easily track stock in real time, manage the stock levels of each van and ensure technicians had the right stock on their van to support with a first time fix.

10. Munters Rolls Out IFS Remote Assistance To 200 Staff Across 22 Countries In Just 2 Weeks 5/13/2020

    Munters is a global leader in energy-efficient and sustainable air treatment solutions for demanding industrial applications and agriculture sectors. Its 3,100 employees manufacture, sell and maintain specialist equipment from its operations in 30 countries.