Field Service Software Case Studies

  1. Nucleus ROI Case Study: Salesforce And A Facility Management Company 5/26/2020

    The company deployed Salesforce Field Service Lightning to unify and synchronize its scheduling on one platform and eliminate ad-hoc processes like scheduling appointments via email that led to difficulties organizing at scale.

  2. Localz Enables Safelite Scan To Van 5/14/2020

    The goal of the partnership between Localz and Safelite was to provide a digital solution to track their auxiliary stock items in the field, make it easy to replenish in the morning and to empower technicians to make value added sales during an appointment. Store managers are very busy and Safelite needed a simple, automated inventory management system for them to easily track stock in real time, manage the stock levels of each van and ensure technicians had the right stock on their van to support with a first time fix.

  3. Munters Rolls Out IFS Remote Assistance To 200 Staff Across 22 Countries In Just 2 Weeks 5/13/2020

    Munters is a global leader in energy-efficient and sustainable air treatment solutions for demanding industrial applications and agriculture sectors. Its 3,100 employees manufacture, sell and maintain specialist equipment from its operations in 30 countries.

  4. How Lippert Components Is Keeping RV Service Rolling And Supporting Customers From Home 5/8/2020

    At Lippert Components, there’s no such thing as a typical day when it comes to servicing our RV customers. Campers, manufacturers, and sales and service dealers have different needs, but all their requests are usually urgent. And although the global COVID-19 pandemic is presenting new challenges, we continue to support our customers — even though we can't help them in person.

  5. CSG Customer Success Stories - Field Service Management 5/6/2020

    Companies using CSG’s Field Service Management discuss how the solution is making a difference in customer experience and operations.

  6. Nestlé USA Finds A Better Way To Train 4/9/2020

    SKYLLFUL accelerates Nestlé’s mobile deployment with On-device, On-demand App Simulation Training.

  7. United Service Technologies Builds Field Service focused Apps With Turbo Systems 4/9/2020

    Rodger Smelcer, Co-Founder and Vice President of United Service Technologies speaks to how his company is embracing the building of Field Service focused apps on the Turbo Platform.

  8. Becoming A Trailblazer: GreenThumb Keeps Customer Service In Bloom With Field Service Lightning 3/12/2020

    When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company recently decided to rejuvenate its customer service processes.

  9. Nucleus ROI Case Study: Salesforce And POWERHOME Solar 3/12/2020

    POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution that was inefficient, had limited capabilities, and could not scale to support the company’s growth. Additionally, POWERHOME Solar needed to modernize its scheduling management and provide its field technicians with real-time mobile access to critical information. Without adding additional staff, the company was able to efficiently manage a 70 to 75 percent daily volume increase at call centers. POWERHOME was also able to avoid additional hires that would have been needed to support and upgrade the legacy system, saving the company almost three-quarters of a million dollars annually.

  10. Powering The Workforce Of The Future (Zinier + Black & Veatch) 3/9/2020

    Technology is changing the way we work, with AI and automation supercharging the traditional workforce. Given the pace of innovation, what will that workforce look like in 10 years – and how should organizations start preparing today?