Field Service Software Case Studies

1. Next-Gen FSM Platform In Action From Scheduling To Remote Support 4/21/2022

   SACMI is a recognized world leader in the design, manufacture, and marketing of machines and systems for the ceramics, plastics, beverage packaging, and food processing industries. SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR collaboration features while utilizing head-mounted tablets. SACMI connects their experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

2. How To Drive Service And Innovation? 4/19/2022

   Parking solution provider, Scheidt & Bachmann, achieves operational excellence with harmonized service management from ServiceNow.

3. AR & Knowledge Management: Real-Time Information For All Technicians, Wherever They Are 4/19/2022

   SIT is divided into two divisions: SIT - Heating and MeteRSit - Smart Gas Metering, with more than 2,000 employees and representative and sales offices located in Europe, America, Asia and Oceania. Their commitment is to create smart solutions for climate control and consumption measurement for a more sustainable world. SIT has chosen our solution for providing real-time support to technicians and for enabling knowledge sharing to pass on crucial skills from experienced technicians to new-joiners. Thanks to our solution SIT is able to guarantee safety standards, reduce travel costs, and increase productivity.

4. Ameren Upgrades Field Service Operations With A Cloud-Based System 3/31/2022

   See what IDC researchers have to report on the topic. Find out why Ameren chose Salesforce to digitize its field service operations.

5. Mobile Technologies Inc. Digitally Transforms Field Service To Improve Speed Of Service, Quality, And Value 3/31/2022

   Build value with great field service experiences. See how MTI sees success with Salesforce. It can be tough to keep up with changing expectations in field service.

6. Drone-Based Remote Asset Inspections 3/30/2022

   Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.

7. Agilent’s Service Manager Talks Remote Resolution, Customer Satisfaction, And The Metrics That Matter 3/14/2022

   What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. Recently, we were joined by Marco De Sanctis, Service Manager at Agilent Technologies. Marco joined Agilent in 2015 as a Field Service Engineer, eventually becoming a team lead and later a manager. Along the way, he gained a wealth of experience and learned what makes a great service organization. 

8. Smarter Service At Konecranes: Efficient Product Tracking, Technician Soft Skills, And Service As A Business Opportunity 3/14/2022

   What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. Recently, we talked with Nave Orgad, Director of Service Innovation and Service Agreements at Konecranes. In this episode, Nave covers why it’s important to use data to promote field service offerings, the importance of training technicians on soft skills, how to perform successful cross-functional troubleshooting, and more.

9. NCR’s Technical Training Leader Talks Influencing New Products, Precision Diagnostics And More 3/14/2022

   What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.

10. From Employee Engagement To A Customer-First Mindset: Lessons From Ortho Clinical Diagnostics’ Technical Solutions Lead 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.