Field Service Software Case Studies

1. 20 Remote Visual Assistance Use Cases: How Help Lightning Users Are Improving Service Margins, Customer Experiences, And Much More 6/9/2021

   Help Lightning serves a wide range of business sectors. Many who are new to remote technology ask this question early in our discussions: “How are leaders in my industry using remote visual assistance software?” In other words, what are the primary remote assistance software use cases? That’s a fair question, and we’ve got the answer…well, lots of answers actually.

2. Microsoft Customer Story-Clean Energy Fuels Runs Greener, Boosts Efficiency With Dynamics 365 6/3/2021

   Commercial heavy- and medium-duty trucks, waste collection vehicles, and public transportation all run on renewable natural gas from Clean Energy—a sustainable, carbon-neutral fuel. Clean Energy innovates constantly, using cutting-edge solutions for every facet of its operations. It trusts Microsoft Dynamics 365 to support its growth and its mission. Clean Energy added Microsoft Dynamics 365 Remote Assist and HoloLens to close the loop on information, from back office to the pump, accelerating productivity and cutting down on company travel.

3. Cubic Transportation’s Outcomes-Based Service Success 6/1/2021

   Service organizations across the globe are painstakingly aware that the historical break/fix service model is no longer satisfying customers. Rather, customers are demanding outcomes – uptime, peace of mind, and results. The adaptation necessary to meet these ever-increasing demands is no small feat, which is why we see plenty of companies struggling to evolve. There are those, though, which have tackled this transformation with steely resolve and are leading the charge in delivering what today’s customers want. Cubic Transportation Systems is one such example.

4. Mobile Network Operator Leverages AI & Automation To Grow Revenue 6/1/2021

   We worked with a Mobile Network Operator providing wireless services, messaging, and broadband service for more than 50 million customers. With Zinier, the Mobile Network Operator reduced site rejection rate from 70% to 10%.

5. Scaling Service Operations Amidst Disruption 5/24/2021

   Our Services Use Cases present summary and analysis of a situational market scenario experienced by one or more of Source Support Services’ customers. Specific customer names and details have been removed for privacy.

6. Scenario Analysis And Simulations With Predictive Modelling Software 5/18/2021

   Discover how your business needs to adapt to changing scenarios and predict the optimal combination of resources you will need with the “What-If” Scenario Explorer (WISE).

7. Build Value With Great Field Service Experiences 5/17/2021

   See how MTI sees success with Salesforce.

8. Ecolab Transforms Business Processes To Better Serve Customers With Dynamics 365 Remote Assist And HoloLens 2 5/10/2021

   Ecolab helps companies in an array of industries maintain safety, sustainability, and efficiency in all aspects of operations. Safety is especially important for food and beverage companies, and Ecolab has expert technicians who visit customer sites to help troubleshoot and monitor equipment and facilities. To make that customer support more efficient, Ecolab uses Microsoft Dynamics 365 Remote Assist and Microsoft HoloLens 2 devices. 

9. HP Uses Artificial Intelligence To Transform Its Customers' Service And Experience 5/10/2021

   HP gets more than 600 million contacts regarding technical support a year, and the company tries to make each of these experiences satisfying to the customer. To make its self-support and customer support center better, HP created a virtual agent using the Microsoft Dynamic 365 AI solution for customer service. Customers are now able to interact informally with the assistant to troubleshoot common issues, help the team use the Microsoft AI solution, with instant access to various kinds of information regarding problem solutions, and, also, have the company gain a better understanding of the most frequent problems customers face.

10. Cutting Edge Technologies Provide Game Changer For Automotive Icon Mercedes-Benz 5/10/2021

    A global icon in the automotive industry, Mercedes-Benz is committed to delivering the ultimate customer experience―not only in the design and production of superior vehicles, but in industry-leading service. To help achieve this goal, the company choose Microsoft HoloLens 2 and Dynamics 365 Remote Assist technologies to improve service technician efficiency, reduce time to problem resolution, and reduce the cost and environmental impact of service-related travel.