Field Service Software Case Studies

1. Carlsberg’s Recipe For Brewing Service Excellence 12/2/2020

   Carlsberg is one of the world’s leading brewery groups with more than 140 brands in its beer portfolio, including the international brands Carlsberg and Tuborg and strong local power brands, such as Ringnes in Norway, Lvivske in Ukraine, Wusu in China as well as craft and specialty brands such as French 1664 Blanc and the Belgium abbey beer Grimbergen.

2. Waibel Unifies Their HVAC Services With A New Field Service Software Solution 10/26/2020

   Waibel Energy Systems, a mechanical HVAC services company operating out of Dayton, Ohio, has been providing quality HVAC installation and repair services for over 50 years with the goal to deliver the best equipment, support, and service possible. Waibel services existing equipment through service contracts and preventative maintenance agreements provide energy management and building automation solutions, as well as develops, implements, installs and supports HVAC and advanced building systems.

3. Design, Storage, And Handling Offer Greater Support With FieldPoint's Field Service Software 10/5/2020

   Prior to Fieldpoint, DSH used a manual work order system, so they had no way to conduct a quick online history search on equipment or previous service work performed by their technicians

4. Becoming Trailblazer: Carasso Motors 9/24/2020

   Carasso Motors Accelerates efforts to run a customer-centric business with Salesforce Service Cloud & Field Service

5. How IT Services Companies Use Field Service Software 8/28/2020

   Mobilizing a workforce to handle the growing demand for IT deployments and telecommunications can be especially difficult for a field service provider. Rising internet usages over the past five years has increased demand for voice and data services, cloud solutions, data center technologies and growing IT service networks. From on-site field service, to help desk support, remote desktop repairs and managing a network of subcontractors that specialize it specific IT deployments, the IT industry faces a critical time in managing their enterprise, as the global demand for their services continues to rise.

6. A Path To Business Continuity During COVID-19 8/19/2020

   Strategies to keep customers supplied and employees safe during the COVID-19 pandemic was a challenge that Bass Pro Shops leadership met with the aid of location intelligence. Being able to monitor and manage operations across the country in the context of how the virus enabled the company to respond effectively.

7. Clearing Snow From Unmarked Roads Made Safer With Accurate Data 8/19/2020

   In Lassen Volcanic National Park, there are areas of road that rise above the tree line and have few visible markers following significant snowfall. This makes the task of plowing somewhat dangerous and risks delays and accidents. Using a mobile data collection app paired with a high accuracy receiver, more accurate navigation maps of snow-covered roads were created for plow drivers to use.

8. Gas Utility Reduces Inspection Times By 50% Using Mobile App 8/19/2020

   Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.

9. Alfa Laval Drives Service Excellence With Remote Assistance 8/5/2020

   Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.

10. Esri Applications Used For Meeting Asset Management And Consent Decree Goals 7/23/2020

    In western Maryland, the City of Cumberland maintains more than 150 miles of water mains and 170 miles of sewer mains and provides service to 40,000 customers. Since 2001, the city has been operating under a consent decree with the US Environmental Protection Agency and the Maryland Department of the Environment to remediate combined sewer systems' overflows by separating the two systems, upgrading the wastewater system, and constructing a storage facility.