Field Service Software Case Studies

1. Remote Assistance To Field Workers, Leveraging Augmented Reality And Fostering Innovation 12/7/2022

   Naturgy's partnership with OverIT has provided support to its maintenance staff working in the field, allowing them to cooperate with back-office experts and leverage Augmented Reality and collaboration features.

2. Case Study: LEAPMOTOR Drives Superior Digital Content Experience 11/30/2022

   Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.

3. AIRe Link. Real-World Examples Based On Konica Minolta Remote Support Tools Usage. 10/27/2022

   Throughout 2021, the printer company Konica Minolta added AIRe Link as part of their remote-by-default strategy. As a result, Konica Minolta was able to test the remote visual support tools to see how it impacted their overall ability to support customers. This article will go through the benefits Konica Minolta noticed, in addition to highlighting use cases in which AIRe Link worked well to support both technicians and customers.

4. Use Visual Remote Assistant To Optimize Field Service Operation 10/21/2022

   See how ADT reduced costs and decreased truck rolls with Service Cloud.

5. Drain-All Adds Field Service Management For More Accurate Invoicing, Improve Cash Flow and Profitability Through Automated Service-to-Cash Process 8/26/2022

   Drain-All has experienced considerable growth since the company’s founding in the early 1980’s. To continue that growth, management realized that the systems and processes used to run the business needed to be transformed, modernized, automated and streamlined. Multiple systems were in use for financials and work order management with zero integration.

6. Case Study: Work Orders Dispatching And Augmented Collaboration At SACMI 7/7/2022

   SACMI USA found that their processes for managing equipment maintenance and service assistance at plants in the USA can be improved. To provide support for their end customers, SACMI USA technicians would often have to travel long distances to provide on-site repair and/ or troubleshooting. The pandemic of 2020 caused even further challenges as technicians were limited in their travel due to global restrictions and travel bans. To ensure business continuity and efficiency, SACMI sought out a solution that would provide their end customers with support, while improving their internal processes of Work Orders. SACMI USA needed to customize the assignment of Work Orders to the appropriate technicians. In addition, the tool needed to take into consideration the service quote and manage the expense reports while mobilizing frontline workers. In order to solve this they collaborated with OverIT. 

7. How 3D Systems Slashed Parts Costs & Decreased Repeat Visits 6/13/2022

   At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market, and drive new business models.

8. Thriving In The New Appointment Economy With AAA Carolinas 6/3/2022

   Scheduling appointments isn’t an innovative business strategy. But over the past year, appointments have taken on new importance as industries of every stripe strive to deliver safe and engaging digital-first experiences. Appointments not only help companies keep people safe, but also allow teams to spread out their workload throughout the day and offer customers convenience, control and predictability.

9. Scaling A Service Business In A Field Of Giant Competitors 5/26/2022

   There is no shortage of Davids in a world of service business Goliaths — fast-growing companies that are disrupting legacy incumbents by delivering an excellent customer experience. In the ISP (Internet Service Provider) industry, Sail Internet is one such company that is scaling fast and working to ensure it has adopted the digital tools it needs to future-proof the business. To explore some of the challenges that Sail Internet was facing and how it is navigating through digital transformation, we had a chance to chat with the company’s co-founder and CTO, George Ginis.

10. Terminix Knocks Out Distracted Driving With Contextual Mobility Management 5/23/2022

    Terminix employees protected by TRUCE are 2.5 times less likely to have an incident – leading to $1M in cost reductions.