Field Service Software Case Studies

  1. Innovating For Field Safety In Utilities
    6/19/2019
  2. NOV Harnesses The Power Of Industrial IoT Data For The Oil & Gas Mobile Workforce
    6/19/2019

    NOV believes in purposeful innovation because they see what others don’t and then act on it. Venado Technologies focuses on innovating and creating value at the intersection of information technology and operational technology. Together, Venado and NOV created the MobileRT program to generate positive business outcomes for NOV and their customers.

  3. The Secret Life Of Water At Evoqua Water Technologies
    5/22/2019

    Evoqua Water Technologies indirectly affects the water used by hundreds of millions of people around the world. It provides water purification and management solutions—filtrations, separation, disinfection, technologies, and service—used by 70 percent of US municipalities, 90 percent of the largest US chemical companies, 85 percent of pharmaceutical companies, the world’s largest food and beverage companies, and 60 percent of US Navy vessels.

  4. Drive Efficiency With Intelligent Troubleshooting In The Field
    5/22/2019

    A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and taking multiple trips to fix a problem were all part of the job.

  5. Nucleus ROI Case Study: Salesforce And Non-Traditional Energy Supplier
    5/20/2019

    A non-traditional small-to-medium-sized energy supplier, deployed Salesforce Service Cloud and Field Service Lightning to facilitate growth, modernize the customer relationship management (CRM) infrastructure, and improve customer engagement. The project granted increased operational visibility and shortened the average time to complete a field service order by nearly half. The company dramatically improved efficiency as pen-and-paper reporting was moved to Salesforce CRM and grew its business by 50 percent without a commensurate increase in warehouse and field service staff.

  6. Optimize Valuable Time And Resources With Augmented Reality
    5/14/2019

    Sysmex maximized instrument uptime and service efficiency with Vuforia Studio. 

  7. Constructing A Better Blueprint For Device Management
    5/10/2019

    The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

  8. Targeting Field Service Success At C&C Group
    3/27/2019

    With an array of services designed to make buildings more energy efficient, safer, and easier to maintain, C&C Group needed a solution to better manage their mobile workforce. C&C’s CIO, Chad Cillessen, knew that some of their existing processes were less than optimal, especially around work order entry and time entry for their 58 field technicians.

  9. AR Helps Diversey Overcome Service Barriers And Build Customer Relationships
    2/25/2019

    Diversey is the industry leader of smart, sustainable solutions for cleaning and hygiene in both B2B and B2C markets. Diversey has been, and always will be, a pioneer and facilitator for life. They constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to their customers across all of their global sectors. Headquartered in Charlotte, North Carolina, USA, Diversey employs approximately 9,000 people globally, with net sales of approximately $2.6 billion in 2017.

  10. BUNN Adopts Remote Video Support AR Technology
    2/19/2019

    BUNN demonstrates how interactive merged reality is driving collaboration and competitive value using everyday mobile technologies.