Field Service Software Case Studies

  1. BUNN Adopts Remote Video Support AR Technology
    2/19/2019

    BUNN demonstrates how interactive merged reality is driving collaboration and competitive value using everyday mobile technologies.

  2. BD Life Sciences Uses AR To Help Their Field Engineers
    1/28/2019

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

  3. Comcast Saves Millions Of Dollars In Fuel Costs With Engine Calibration
    1/24/2019

    This case study summarizes how Comcast partnered with Derive to improve fuel efficiency by 9% and reduce fuel costs by $7.5M on 18,000 of their fleet vehicles.

  4. Sodexo Wields Microsoft Solutions In Global Transformation
    1/2/2019

    Global facilities management giant, Sodexo, has harnessed Microsoft technologies, including Azure, Dynamics 365, IoT Hub and Power BI, to underpin a major digital and business transformation initiative, beginning in Australia but set to ripple through the international organisation.

  5. DISH Teams Deliver Award Winning Service In The Home With All Mode Communication Platform
    12/19/2018

    DISH Network, the leading direct-broadcast satellite service provider, has thousands of field technicians who install, maintain and fix equipment and services for customers nationwide. While best known for its satellite TV service, DISH has recently moved to conquer new markets. DISH’s latest market move of providing in-home customer service for its partners, including Amazon and Samsung, means the thousands-strong field team needs to be knowledgeable on a new set of products and services. In order to power real-time connections between technicians working in the field and their support teams stationed back at the office, DISH turned to Zinc’s All Mode Communication Platform.

  6. Nucleus ROI Case Study: Salesforce And Superior Pool Spa And Leisure
    11/19/2018

    Superior needed help coordinating its field service dispatchers and mobile workers for more than 150 customers a day. Nucleus examined the cost vs. benefits in choosing Field Service Lightning to optimize its operations. See how they transformed business with case resolution time reduced from two weeks to 1.6 days — and achieved 157% ROI.

  7. British Engineering Services Improves Productivity And Service With Scheduling Solution
    10/31/2018

    Fast Lean Smart (FLS) is helping to cut down travel and admin time for British Engineering Services, enabling field engineers to be more productive by up to 15% each day.

  8. Siemens Revolutionizes Truck Maintenance With Microsoft HoloLens And Dynamics 365
    10/22/2018

    Over its 170-year history, Siemens has continually reinvented itself. One of its recent innovations is the eHighway, an electrified freight transport system that combines the efficiency of electric railroads with the flexibility of long-haul trucks.

  9. Smart-Building Sweet Spot: Connecting Building Data With Service Technicians
    10/22/2018

    MacDonald-Miller Facility Solutions makes buildings work better. The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimization services. Its new connected field service solution lets it know when a building’s system is using too much energy or about to fail and dispatches service technicians with the right information, tools, and parts needed to make a first-time fix.

  10. Asset Inspection App Cuts Workforce Requirement By Half
    8/31/2018

    UK Power Networks serves over eight million customers in the Greater London and south east areas. This large customer base depends on safe, reliable electric service. Recurring fires in underground cable pits posed a public hazard and caused power outages. The utility contracted Black & Veatch to rapidly inspect its facilities. Collector for ArcGIS enabled fast and accurate inspections and provided actionable data to help ensure the public's safety.