When customers such as US Steel, GM, Ford and Becton Dickinson rely on you for service, it’s pivotal to have the most dynamic and comprehensive field service management (FSM) software on the market. As a pioneer manufacturer of universal testing equipment, Instron was tasked to turn services from a cost center into a profit center and increase profitability without additional overhead.
At Vopak, one of the world’s largest tank terminal operators for the oil and gas industry, a real cloud revolution is underway. In a nutshell: exit the less flexible JD Edwards ERP system and enter all the benefits of standardized SaaS and customized PaaS. The company is using OutSystems to build large mission-critical applications to support their core processes, enabling the company to mobilize their workforce and use real-time insights in logistics and driving a productivity increase in the terminal.
The City of Las Vegas wanted to rapidly develop user-centric applications for its citizens and staff in order to stay competitive. The first proof of concept: a new building inspection app. The city started by restructuring and modernizing its back-end ecosystem, but needed to choose the right rapid front-end delivery platform to deliver its value to users. OutSystems enabled the city to develop the first app in just six sprints over 12 weeks, kickstarting a mission to improve all kinds of services for 600,000+ citizens.
Access mat supplier YAK MAT needed a new ERP to track their vast inventory that’s spread across multiple supply yards and always on the move. OutSystems allowed them to build a customized ERP with all the integration and automation features they needed, and now, suppliers, customers, and the business are enjoying increased efficiency.
For more than 30 years, 3D Systems has developed and delivered cutting-edge 3D printers. Recently, its customers have evolved from using 3D printing technology primarily for prototyping towards developing manufactured products for end users. As a result, providing exceptional service became even more critical.
A company believed one of its core missions was to become the utilities industry leader in safety. Severe accidents from hazardous gas leaks were uncommon but high-impact events generally accepted as an inherent risk of operating energy delivery systems. However, the CFO considered the change a critical necessity that could be accelerated with emerging technology. The goal was to eliminate or substantially reduce safety risks for employees, contractors, customers, and communities.
NOV believes in purposeful innovation because they see what others don’t and then act on it. Venado Technologies focuses on innovating and creating value at the intersection of information technology and operational technology. Together, Venado and NOV created the MobileRT program to generate positive business outcomes for NOV and their customers.
Evoqua Water Technologies indirectly affects the water used by hundreds of millions of people around the world. It provides water purification and management solutions—filtrations, separation, disinfection, technologies, and service—used by 70 percent of US municipalities, 90 percent of the largest US chemical companies, 85 percent of pharmaceutical companies, the world’s largest food and beverage companies, and 60 percent of US Navy vessels.
A field service engineer’s job can be a bit like looking for a needle in an enormous haystack. For example, trying to isolate the cause of a customer’s inexplicably high heating bill in the month of August. And for the longest time, companies made do, thinking the challenges of troubleshooting, such as scheduling inefficiencies and taking multiple trips to fix a problem were all part of the job.
A non-traditional small-to-medium-sized energy supplier, deployed Salesforce Service Cloud and Field Service Lightning to facilitate growth, modernize the customer relationship management (CRM) infrastructure, and improve customer engagement. The project granted increased operational visibility and shortened the average time to complete a field service order by nearly half. The company dramatically improved efficiency as pen-and-paper reporting was moved to Salesforce CRM and grew its business by 50 percent without a commensurate increase in warehouse and field service staff.
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