Field Service Software Case Studies

  1. Targeting Field Service Success At C&C Group
    3/27/2019

    With an array of services designed to make buildings more energy efficient, safer, and easier to maintain, C&C Group needed a solution to better manage their mobile workforce. C&C’s CIO, Chad Cillessen, knew that some of their existing processes were less than optimal, especially around work order entry and time entry for their 58 field technicians.

  2. AR Helps Diversey Overcome Service Barriers And Build Customer Relationships
    2/25/2019

    Diversey is the industry leader of smart, sustainable solutions for cleaning and hygiene in both B2B and B2C markets. Diversey has been, and always will be, a pioneer and facilitator for life. They constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to their customers across all of their global sectors. Headquartered in Charlotte, North Carolina, USA, Diversey employs approximately 9,000 people globally, with net sales of approximately $2.6 billion in 2017.

  3. BUNN Adopts Remote Video Support AR Technology
    2/19/2019

    BUNN demonstrates how interactive merged reality is driving collaboration and competitive value using everyday mobile technologies.

  4. BD Life Sciences Uses AR To Help Their Field Engineers
    1/28/2019

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

  5. Comcast Saves Millions Of Dollars In Fuel Costs With Engine Calibration
    1/24/2019

    This case study summarizes how Comcast partnered with Derive to improve fuel efficiency by 9% and reduce fuel costs by $7.5M on 18,000 of their fleet vehicles.

  6. Sodexo Wields Microsoft Solutions In Global Transformation
    1/2/2019

    Global facilities management giant, Sodexo, has harnessed Microsoft technologies, including Azure, Dynamics 365, IoT Hub and Power BI, to underpin a major digital and business transformation initiative, beginning in Australia but set to ripple through the international organisation.

  7. DISH Teams Deliver Award Winning Service In The Home With All Mode Communication Platform
    12/19/2018

    DISH Network, the leading direct-broadcast satellite service provider, has thousands of field technicians who install, maintain and fix equipment and services for customers nationwide. While best known for its satellite TV service, DISH has recently moved to conquer new markets. DISH’s latest market move of providing in-home customer service for its partners, including Amazon and Samsung, means the thousands-strong field team needs to be knowledgeable on a new set of products and services. In order to power real-time connections between technicians working in the field and their support teams stationed back at the office, DISH turned to Zinc’s All Mode Communication Platform.

  8. Nucleus ROI Case Study: Salesforce And Superior Pool Spa And Leisure
    11/19/2018

    Superior needed help coordinating its field service dispatchers and mobile workers for more than 150 customers a day. Nucleus examined the cost vs. benefits in choosing Field Service Lightning to optimize its operations. See how they transformed business with case resolution time reduced from two weeks to 1.6 days — and achieved 157% ROI.

  9. British Engineering Services Improves Productivity And Service With Scheduling Solution
    10/31/2018

    Fast Lean Smart (FLS) is helping to cut down travel and admin time for British Engineering Services, enabling field engineers to be more productive by up to 15% each day.

  10. Siemens Revolutionizes Truck Maintenance With Microsoft HoloLens And Dynamics 365
    10/22/2018

    Over its 170-year history, Siemens has continually reinvented itself. One of its recent innovations is the eHighway, an electrified freight transport system that combines the efficiency of electric railroads with the flexibility of long-haul trucks.