Field Service Software Case Studies

1. Case Study: Connexin Is Taking The UK’s ‘Smart Cities’ To The Next Level 5/15/2023

   With Skedulo, Connexin is streamlining processes via automation, increasing connectedness between their office & field teams, and elevating their customer experience.

2. Case Study: Edenor Selects The Best-Of Breed FSM Product 5/9/2023

   Edenor, the largest electricity distribution company in Argentina, selected the best-of-breed Field Service Management product by OverIT to transition smoothly from their existing end-of-life on-premise platform.

3. ArborWorks Success Story 4/28/2023

   ArborWorks, a vegetation management firm, faced a core challenge in identifying a software partner that would bring their company into a fully digital environment, using field crews on mobile devices versus paper.

4. How GE Appliances Drives Loyalty And Efficiency 4/24/2023

   With the power of automation, AI, and real-time data, you can bring efficiency to your frontline. See how GE Appliances use Salesforce Field Service to deflect truck rolls by 10%.

5. Case Study: Pella Sees A 589% ROI By Moving To One Platform 4/13/2023

   By using Salesforce Field Service, nationwide window and door designer company Pella cut costs and increased productivity. Read this Valoir ROI study to see how you, too, can; Automate customer-related tasks, Spend less time on technology management, and Simplify regulatory reporting procedures.

6. Remote Assistance To Field Workers, Leveraging Augmented Reality And Fostering Innovation 12/7/2022

   Naturgy's partnership with OverIT has provided support to its maintenance staff working in the field, allowing them to cooperate with back-office experts and leverage Augmented Reality and collaboration features.

7. Case Study: LEAPMOTOR Drives Superior Digital Content Experience 11/30/2022

   Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.

8. AIRe Link. Real-World Examples Based On Konica Minolta Remote Support Tools Usage. 10/27/2022

   Throughout 2021, the printer company Konica Minolta added AIRe Link as part of their remote-by-default strategy. As a result, Konica Minolta was able to test the remote visual support tools to see how it impacted their overall ability to support customers. This article will go through the benefits Konica Minolta noticed, in addition to highlighting use cases in which AIRe Link worked well to support both technicians and customers.

9. Use Visual Remote Assistant To Optimize Field Service Operation 10/21/2022

   See how ADT reduced costs and decreased truck rolls with Service Cloud.

10. Drain-All Adds Field Service Management For More Accurate Invoicing, Improve Cash Flow and Profitability Through Automated Service-to-Cash Process 8/26/2022

    Drain-All has experienced considerable growth since the company’s founding in the early 1980’s. To continue that growth, management realized that the systems and processes used to run the business needed to be transformed, modernized, automated and streamlined. Multiple systems were in use for financials and work order management with zero integration.