Field Service Software Case Studies

1. Becoming A Trailblazer: GreenThumb Keeps Customer Service In Bloom With Field Service Lightning 3/12/2020

   When the first rays of sunshine hit the UK each spring, GreenThumb’s expert field crew members are eager to help homeowners across the nation bring their lawns to life. That’s why the company recently decided to rejuvenate its customer service processes.

2. Nucleus ROI Case Study: Salesforce And POWERHOME Solar 3/12/2020

   POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution that was inefficient, had limited capabilities, and could not scale to support the company’s growth. Additionally, POWERHOME Solar needed to modernize its scheduling management and provide its field technicians with real-time mobile access to critical information. Without adding additional staff, the company was able to efficiently manage a 70 to 75 percent daily volume increase at call centers. POWERHOME was also able to avoid additional hires that would have been needed to support and upgrade the legacy system, saving the company almost three-quarters of a million dollars annually.

3. Powering The Workforce Of The Future (Zinier + Black & Veatch) 3/9/2020

   Technology is changing the way we work, with AI and automation supercharging the traditional workforce. Given the pace of innovation, what will that workforce look like in 10 years – and how should organizations start preparing today?

4. Business Management Software Greatly Improves Accuracy And Provides The Tools Needed To Compete 2/3/2020

   As a veteran of the two-way radio business with close to 20 years of industry experience, Marty Bleck knows what it takes to run a successful two-way dealership. Back in 2014, he also knew that General Communications, the company where he has served as national sales director and system administrator since 2009, needed to upgrade someof its key business resources.

5. The Security Center - The ROI Of ERP 2/3/2020

   Hear from e-automate users, The Security Center, on how integrated ERP has provided them greater insight into their operations, so they can better manage their techs, work orders, and inventory!

6. Stay On Top Of Your Business With An Integrated ERP Solution 2/3/2020

   Integrate the critical functions of your business. With e-automate, you don't have to rely on your team to manually generate reports. All your important business information is available at your fingertips so you can easily manage all areas of your operation.

7. NSC Global Wins More Deals With Alliance Enterprise 12/5/2019

   As your field service organization becomes more complex, are you challenged with integration gaps between your software systems? Are you able to optimize technician schedules across different worker types, skill sets, product lines and customer SLAs? Are you struggling to leverage contingent workers? Most importantly, has your FSM platform helped you win new deals? Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar.

8. How Rational Improved First Time Fix Rate 12/4/2019

   Rational AG leverages Aquant’s service intelligence platform to pull together and analyze customer and product data from across teams, companies, and systems. With data-driven insights at their fingertips, the Rational team can quickly identify the most likely resolution for customer challenges.

9. How 3D Systems Closed Their Service Skill Gap 12/4/2019

   3D Systems needed to dramatically change their service organization to meet their customers’ need for a quicker response time for support cases.  3D Systems turned to Aquant’s service intelligence platform to deliver data-driven insights to the entire customer-facing service team, empowering them to perform better and solve issues faster.

10. AEP Energy Powers Personalization With Dynamics 365 Customer Insights 10/31/2019

    American Electric Power (AEP) Energy, a retail electricity and natural gas supply provider, takes pride in making it easy for customers to buy, manage, and use energy. With over 400,000 residential and commercial customers, AEP Energy is using Microsoft Dynamics 365 Customer Insights to empower its marketing, sales and customer service professionals to gain a 360-degree view of customers and surface key insights such as sales opportunities, next-best-action plans, and audience segmentation strategies, to offer exceptional customer experiences across all touchpoints.