Employee training is a fundamental activity to prepare both new and senior members for the activities to come and grow their knowledge base and skills. Moreover, it enhances productivity and improves business culture. However, training may take a long time to be effective and may expose employees to safety issues due to their lack of experience, if conducted directly on critical assets.
Field Service Management solutions provide organizations with an aid to overcome obstacles, such as distance, potential hazards, time, and costs, therefore attracting and retaining good workers. EnBW, one of the major energy utility companies in Europe, was conscious of this when it was looking for a new solution to improve training, efficiency, and productivity of its technicians.