According to a 2020 Emergence Capital Study, 75% of deskless workers say they spend most of their time at work using technology. And adoption of that technology is becoming a problem. Eightypercent (80%) of HR and IT leaders say they struggle with worker adoption of new technology solutions (2020 PwC Survey).
This creates an issue for organizations with large field forces, as training field technicians isn’t easy. While organizations likely have training programs for the base skills and processes of a role, traditional training methods don’t typically apply when training on digital tools used in the field. Training leaders often aren’t sure how to provide the necessary digital training and ongoing support these field techs need.
Beyond the training challenges around the influx of new workers, problems also occur when new technology is introduced. When a company rolls out a new digital solution but fails to adequately train its fieldforce (and support them long-term), this tool won’t be adopted or used correctly. As a result, the time and money spent creating the solution is wasted.
The bottom line is this: organizations with large field forces are in need of a new training solution—a digital training & engagement tool. Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.