A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
On a crisp winter morning in Kitty Hawk, North Carolina, Wilbur and Orville Wright made history when they achieved the first powered flight. With Orville behind the stick, the plane traveled nearly 120 feet on its inaugural flight. Those 12 seconds represent a watershed moment in aviation, but they were the culmination of nearly three years of trial and refinement. Between 1900 and 1902, the brothers tested hundreds of different wing shapes and airfoils. When early models failed to produce the expected amount of lift, they tried changing the wing size. When that failed to solve the problem, they built a wind tunnel to measure their own values for lift and drag.
On a hot summer afternoon in 2003, an overloaded power line in Cleveland, Ohio drooped onto underlying foliage, tripping the high-voltage line and sending a power surge back through the system. Earlier that day, a technician in the area had gone to lunch after repairing an alarm processor and neglected to turn the system back on. Without the proper safeguards in place, line after line throughout the region tripped. Neighboring grids started feeding power into Northeastern Ohio, tripping more lines until cities as far as Detroit and New York were in the dark. It was the largest blackout in American history. In New York, the subway system ground to a halt, stranding commuters and trains. Across the region, more than 50 million people lost power.
For decades, software management tools have been helping us manage everything from our time to our money, and even our fitness. Integrating technology into our lives to solve problems and make processes easier is something we just do now. We see a problem in our life or in our business and our first instinct is to research a solution to which we can confidently outsource that challenge.
The technology landscape for IoT devices is undergoing a big change. The data protocols used to connect assets to the cloud are being upgraded, providing new opportunities and use cases for a wide range of industries.
In our five-part “Work Connected Series”, we will explore the trends that will drive innovation in the field service market over the next few years. Here we will focus on the influences of big data.
AI is already improving service operations, and more opportunities for ROI are emerging.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Getac today announced that Leica Geosystems has selected its fully rugged F110 tablet to provide utility companies, repair and maintenance contractors, surveyors and civil engineers with a complete, intelligent solution for detecting, visualising and mapping underground utilities.
As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.
To keep up with rising customer expectations, field service organizations need to make the move to digital. But where do you begin? And how do you start?
Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.