INDUSTRY INSIGHTS

• Why Field Service Must Invest In Digital Transformation

  We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind.

• 3 Companies Doing A Great Job At Fleet Management

  Fleet managers must balance ever-shifting routes and customer needs — all while keeping drivers (and the public) safe. Three fleets are applying technology to better serve their customers, improve their efficiency, and boost the bottom line.

• 7 Clips Of Shocking Footage From Field Worker Dashboard Cameras

  Fleets now have more power than ever before to see what’s happening in the field with video footage from dashboard cameras. Watch the short clips below to learn more about how video can protect fleets and save lives.

• Machine Vision + Artificial Intelligence: Transportation's Fast Lane To Innovation

  Imagine a world where all vehicles are equipped with technology that allows them to “see” the world around them. Such technology could serve as an extra pair of eyes for the driver, scanning the environment for hazards, and alerting him or her to potential collisions. It might even proactively help the driver make evasive maneuvers, particularly in situations where slivers of seconds can mean the difference between life and death. In that world, the technology in the vehicle serves as a guardian, a sentry that’s always vigilant, always watching out for the driver and everyone around it.

• The Radical Age Of Uberization

  Uber turned the service world on its head, setting a whole new standard for day of service communications. It was the frictionless, transparent and punctual service which we ultimately all bought into. The uberization of services is all about addressing a consumer market that has been characterized by unpredictable customer experience. Service expectations, especially around visibility and communication on the day of service, are fast becoming table stakes in B2C, and soon enough B2B.