We all know that customer experience is a crucial aspect of today’s field service interactions. Do you train your team on customer service skills? Isn’t that a good thing? Actually, no. As a field service organization in a challenging market, you need to go beyond training for your team.
Chace Building Supply is a retail lumberyard based in the upper northeast corner of Connecticut, bordering Massachusetts and Rhode Island. Since it delivers building supplies in three states, Chace needed a better way to manage the miles its delivery trucks logged in each state for federal IFTA (International Fuels Tax Agreement for Motor Carriers) reporting. The company also wanted to offer better customer support by being able to provide customers a more accurate arrival time for their material delivery. To deliver the latter, Chace needed to know where its vehicles were at all times. High reliability of the solution was key.
The Internet of Things (IoT) solutions you develop, sell or deploy internally, drive value by delivering new services and generating new insights from new data in new ways. It is these applications, not the underlying infrastructure, that deliver business value.
Wearables, drones, augmented reality, and other emerging technology.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
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Everbridge, Inc., a global software company that provides critical event management and enterprise safety applications to help keep people safe and businesses running, recently announced the findings of its research into the safety of mobile, remote and traveling workers.
My husband and I (along with our two babies under two!) moved recently. I had an experience with our home security and automation provider that got me thinking about the times that great field service just doesn’t matter. Here’s what happened...
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.
Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.
