The Flying Locksmiths’ field service automation solution integrated with QuickBooks and cut billing times by 90 percent.
In the field service industry, augmented reality promises to reduce repair time and downtime by helping techs in the field improve overall repair processes.
GE Digital’s acquisition of ServiceMax pushes FSM solutions further into the enterprise and IoT markets.
Field service technicians have always been on the leading edge of mobile technology deployments. In many industries, technicians now carry enough mobile gadgets to make Batman envious — tablets, notebook computers, smartphones, mobile printers, and (in some cases) specialized devices such as electronic meters or other test equipment.
The ELD Mandate is official and you will soon need an HOS solution. Before you do that, you first need to decide which method of obtaining E-logs is the best fit.
A couple of relatively young field service companies have won some community accolades recently, reinforcing both the importance of tech companies in local economies and the importance of field service in the overall economy. These companies are also attracting a significant amount of venture capital as field service continues to prove itself an important profit center.
Ah, Valentine’s Day. A day for happy hearts everywhere to celebrate their loved ones and shower them with affection, greeting cards, and chocolate (our favorite)! Amidst a sea of pink and red, this day is reserved for celebrating the things we love – like movies, food, and music. But what about telematics? If you are currently using a GPS tracking solution, you likely have a few features you can’t live without. And if you’re not, here are a few features we think will send your heart aflutter.
Today, there are more mobile devices in circulation than the total global population and enterprises can see this as a key channel for engaging with customers and employees. Fortunately, mobility can lead to positive returns and more efficient business practices for many enterprises. The benefits can be numerous for companies taking a mobile-centric approach to workforce management (WFM), and especially for those companies with field employees ranging in roles from sales and customer service to maintenance and production.
This time of year is traditionally one of reflection on the past and contemplation of the next 365 days ‘round the sun. It’s especially a useful time to get out the figurative crystal ball to consider current and rising trends, and see where the future lies.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
EIZO Rugged Solutions Inc. (formerly Tech Source, Inc.) introduced the world’s first rugged 3U VPX H.265 High Efficiency Video Encoding (HEVC) video/audio encoder.
Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.
In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one. For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip. Enter a mobile communication platform. Imagine sending a text or photo to the entire service team and getting your question answered in seconds! It’s like the ‘Bat Phone’ for service.
Join us as we dive into the content of our special report, Field Mobility 2017: A Look At The Year Ahead. We review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.