From the home office into the field, today's utilities IT professionals face the critical task of providing reliable services and maintaining uninterrupted network accessibility. Similar to the financial services industry, the utilities sector encounters high expectations from customers who rely on their services 24/7. However, the concerns go beyond performance and uptime; network security plays a vital role as utilities become prime targets for cybercriminals. To tackle these challenges head-on, professionals in the utilities industry must prioritize network security and performance continually.
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INDUSTRY INSIGHTS
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3 Ways Generative AI Will Reshape Customer Service5/26/2023
Generative AI models will change the game for customer service, helping companies operate more efficiently, develop more empathetic responses to customer requests, and resolve cases faster.
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How Optimized Plans And Schedules Can Dramatically Increase Business Value5/25/2023
This paper examines the scheduling challenges faced by organizations in the service sector, manufacturing, and asset-intensive industries, explains how to overcome them, and quantifies the impressive business benefits of optimized schedules.
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The Impact Of Mobile Solutions On Field Service Operations5/17/2023
There’s no doubt about it: The field service industry is transforming. Rising customer expectations, labor shortages, ever-evolving technology, and increasingly complex work have changed the way field service organizations must manage their operations.
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Maintenance Planning And Scheduling For Utilities: The Impact Of Optimization5/17/2023
A strong maintenance program combines both maintenance planning and scheduling to help a company ensure equipment is in proper working order, anticipate breakdowns, and maintain reliability in customer relations.
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5 Strategies To Improve Nurse Retention5/17/2023
For many healthcare organizations, retaining nursing staff is a constant challenge. Healthcare companies need the right processes and tools to meet (or exceed) employee expectations, improve nurse scheduling, and empower their workers to succeed.
INDUSTRY PARTNERS AND ASSOCIATIONS
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FIELD TECHNOLOGIES' PARTNERS
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RECENT WEBINARS
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Save Costs & Attract Great Workers With Contractor Management4/10/2023
Salesforce's Fatemeh Khatibloo and Kevin Rourke discuss some tips and tricks for how you can unlock increased visibility into your frontline workforce and how you can translate that visibility into cost savings.
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Connecting Construction With Microsoft & Hitachi Solutions3/8/2023
Hitachi Solution Experts Mike Oster, Vice President of Construction, and Rob George, Industry Architect, showcase how you can modernize and integrate your operations, improve collaboration, and deliver safer working experiences for your teams.
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What You Can Learn From The State Of Service In 2022 To Prepare For 202311/28/2022
The service industry is changing at a rapid pace, with new challenges and opportunities waiting around every corner. Under increasing pressure to remain competitive and profitable within the new digital order, companies must pivot quickly.
RECENT NEWSLETTERS
INDUSTRY NEWS
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Orion Unveils AI-Powered Speech-To-Speech Translation For The Frontline Workforce5/24/2023
Orion Labs, Inc., the world’s first Voice AI Communications Platform for frontline enterprises, today released its Speech-to-Speech Translation (S2ST), available via our Push-to-Talk (PTT) 2.0 Platform.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.
Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.