Today’s field service industry depends more than ever on connected devices, and managing human communications is just the tip of the iceberg. While machines and Internet of Things (IoT) devices are empowering new insights and control for companies managing field operations, the accompanying risks are escalating. Today’s adversaries are much more advanced and persistent in their efforts to break into networks than before, and advanced nation-state actors are increasingly leading the attacks on key industrial sectors, utilities, and governments. When combined with the explosion of connected devices, the opportunities for becoming compromised become dizzying. The entire landscape of security has changed.
Helping customers help themselves — also known as “self-service” — has become a necessity in CX programs. This report will explore the reasons why that is, and will highlight the building blocks needed to achieve success in implementing self-service.
Improving customer satisfaction is the number one priority driving the CX executive agenda in 2018. This means meeting and exceeding rapidly changing buyer expectations to retain existing buyers and acquire new ones. Complementing this goal are several other key objectives, including increasing brand awareness and loyalty, which requires firms to first create happy customers to drive sustainable gains in this area.
A rugged tablet solutions allows 3C Compétence Cuisine Collective to executive an aggressive growth strategy.
For most workers today, instant messaging or chat is a must-have to power real-time communication and collaboration. But conducting work communications over consumer apps is a risky undertaking. From security to central administration, there are many reasons you shouldn’t risk using consumer apps for work communication.
The collaboration and communication tech markets are inextricably linked—at least in terms of how business users expect them to operate. It’s the vendors that tend to be miles apart, which can cause pain for users. I covered the distinction between communication and collaboration in a previous blog with this key takeaway; you can collaborate all day long but unless you communicate in real-time, productivity takes a hit and things can very quickly start to break down. That’s why it’s so important for these two functions to be connected through technologies like integrated communication apps.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Our brand-new data collection app, FleetWave Forms – which boasts an advanced level of code-free customisation for more than just fleet – has been unveiled.
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?
Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.