Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
Novel technologies and markets share very similar patterns: a hype cycle, followed by a steep decline as realistic barriers and obstacles become more apparent, ultimately followed by substantial growth as those barriers are overcome. The speed at which these new technologies and markets catch on is based on an amalgamation of near infinite factors, with the fastest growing opportunities often the ones with the most objective, understandable value in usage outweighing and outpacing those barriers.
Tech-savvy techs sounds more like a tongue twister than a business trend but it’s definitely something you should consider if you want to future-proof your field service business. The truth is that automation is already here and, as an example, it’s affecting manufacturing and retail industries in much the same way as the industrial revolution affected agriculture. This means that owners and shareholders should be in close contact with their operations managers, office managers, recruiters, etc., and devise a strategy that will protect every area of the business from any potential threats.
As your field service organization becomes more complex, are you challenged with integration gaps between your software systems? Are you able to optimize technician schedules across different worker types, skill sets, product lines and customer SLAs? Are you struggling to leverage contingent workers? Most importantly, has your FSM platform helped you win new deals? Astea’s customer NSC Global has done all these things, and will tell you how, in this webinar.
The field service management market is expected to reach nearly $6 billion by 2024, according to some estimates. The massive potential won’t come as a surprise to the hardworking people in the service industry but it begs the question of service leaders: how to navigate their organizations through such rapid change, while constantly delivering great customer service. Pulling that off requires that companies automate and modernize their service operations to meet the needs of their customers.
Intelligent Triage gives your customer-facing agents automated answers to customer queries. Your front line ambassadors are empowered to troubleshoot and resolve customer challenges before a tech is even dispatched.
AI is already improving service operations, and more opportunities for ROI are emerging.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Virtusa Corporation (NASDAQ GS:VRTU), a global provider of digital strategy, digital engineering, and IT services and solutions that help clients change and disrupt markets through innovation engineering, today announced new capabilities, including augmented reality (AR) based test and diagnostic capabilities to improve the efficiency of field force workers and help them improve customer service while reducing average handling time.
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.