INDUSTRY INSIGHTS

• What Customers Really Want From Field Service Organizations

  9/17/2021

  When it comes to choosing a field service provider, customers have numerous options available to them. This means that your field service organization needs to stand out from the crowd and position itself as the best option for your customers. However, before you can position yourself as the best option, you need to understand what your customers really want from a field service organization in the first place.

• Greenwashing Isn’t Enough – Companies Must Put Sustainable Services At The Heart Of Their Business To Secure Their Future

  9/15/2021

  We know that customer expectations are increasing, and they are choosing brands that care and invest in sustainability. A good service offering is no longer enough on its own to influence today’s consumers, they want more—they want a brand they identify with in terms of values around sustainability.

• How 3D Systems Slashed Parts Costs & Decreased Repeat Visits

  9/15/2021

  At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market, and drive new business models.

• Deliver Faster Service And Boost Savings

  9/15/2021

  A recent Nucleus report found that service leaders who use Salesforce Field Service saw faster response times, improved productivity, and bigger savings.

• Is Your Field Service Organization Future-Proof?

  9/14/2021

  If the pandemic has taught us anything, it’s that no one can predict what the future will hold. The resiliency of field service has never been more in the spotlight. This last year, companies learned just how adaptable their operations were…or were not. Unfortunately, many field service executives were left scrambling to accommodate “new norms.”