All businesses want to provide quality products and services, but not every business manager knows exactly how to define quality, or even where to get started. While there is no single best way to build a quality program or to go about implementing one, there are a number of questions that, once addressed, can at least help to set your business on the right path.
Enterprise software deployments are costly and complicated and come with significant risk. Gartner estimates that between 55 percent and 75 percent of ERP deployments fail to meet their objectives. In 2015, the Standish Group’s CHAOS Report claimed that just 29 percent of enterprise management information systems (MIS) projects were considered successful. Field service management (FSM) isn’t immune to this level of disappointment.
According to the Service Council, 70% of service organizations indicated that they would be burdened by the knowledge loss of a retiring workforce in the next five to ten years and an additional 2 million workers will be required by the year 2021 to meet market demand for service and support. This creates an issue for organizations with large field forces, as training firstline workers isn’t easy.
Effective training is essential for the productivity and success of frontline workers. Without it, workers won’t use their digital solutions correctly—or at all—hurting productivity and efficiency throughout the organization.
Organizations are introducing Agile, DevOps and Continuous Integration (CI) to deliver quality software faster. Test automation is an integral part of all these methodologies, is used to achieve quality at speed. And it has a proven track record of achieving quality in agile methodologies. Businesses are investing in automation testing rigorously to make the most out of these technologies.
If you took a straw poll on automation in the workforce, two distinct sides would emerge. Some would see the potential for artificial intelligence (AI) to transform industries, driving innovation and growth through smarter automation. Others would worry about its impact on the workforce, convinced that every process automated was another job lost.
AI is already improving service operations, and more opportunities for ROI are emerging.)
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Mendix, a Siemens business and the global leader in low-code and no-code application development for the enterprise, today announced that BAM Infra Energy & Water (E&W) has successfully launched DigiFlow.
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.