A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.
Consider these tips for how to best help your technicians help your customers.
2017 brings significant changes in how field service organizations (FSOs) are managing operations.
According to Aberdeen Group’s latest Mobile Field Service Report, the top factor driving field service organizations to make investments in mobility solutions is customer demand for improved service (55%) closely followed by the increasing volume of service requests (44%) and the need to operate with a reduced service workforce (40%). Mobile and smart technology has, ultimately, altered the paradigm of field service to a state in which customer experience and operational efficiency are now paramount.
Fujifilm North America is making technology a center piece of its newly reorganized field service operation. The company, which sells and services imaging and photography equipment, is combining its North America field service teams of its Imaging Division and Graphic Systems Division to create the Fujifilm Technical Services Group as of April 1.
You can imagine my surprise and, candidly, delight, on a recent overseas flight that held a particularly tight connection at its terminus. As we began the initial descent into London, a flight attendant approached, iPad in hand, and informed me in impeccable, proper Queen’s English, “Pardon me, Mr. Brisbourne. We can see you’ll have but 15 minutes to make your way to Terminal 2 for your connection to Barcelona. Once we’ve completed our taxi, I’ll be here to escort you and a few others as quickly as possible, ahead of the crowd. Just please be ready to rise and join me when the seatbelt sign dims.”
There seems to be a majority consensus (80%) among global enterprise executives that mobility is a “key enabler of reaching business goals”. In fact, more than 50% of senior executives intend to expand their mobile workforce in the coming months according to a recent study conducted by WBR Digital and commissioned by NetMotion.
Analysts at VDC Research have posted their thoughts on the technology on view at the 2017 Mobile World Congress in Barcelona earlier this month. As expected, 5G and the Internet of Things (IoT) were a big focus, but business case justifications were scarce. According to VDC: “The net effect was a greater emphasis on mobile solutions and application opportunities. However, as a result of this transition, what was lacking was any meaningful ideas around business model innovation to deliver these solutions and the financial implications of building out these next generation networks.”
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
Getac recently announces its partnership with Trivalent, a leading provider of next-generation data protection services, to deliver seamless and robust next-generation data protection for the first time on rugged computing devices.
In this on-demand webinar you will hear from one of your field service peers, Greg Dykes, Manager of Technical Services at Davey Tree. Greg shares his success story on how to maintain an efficient and secure mobile field service operation from the network to the vehicles to the mobile devices. You will also hear from Alex Torkaman, Solutions Development Manager at Apple who will join Greg in sharing six keys steps to take your field services to the next level.
Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.
In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one. For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip. Enter a mobile communication platform. Imagine sending a text or photo to the entire service team and getting your question answered in seconds! It’s like the ‘Bat Phone’ for service.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.