INDUSTRY INSIGHTS

• 5G And The Future Of Work

  5G is here and so is the need to roll out 5G networks and infrastructure. How can telecoms optimize their field service operations to keep pace?

• The Utilities Evolution: How To Build A Smart Grid

  Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, crews to support, and data points to analyze. Utility companies today can be divided into five stages of technology maturity: Pen and Paper, Early Digitization, Full Digitization, Early Automation, and Full Automation.

• 10 Things We Hate About Manual Scheduling (And What To Do About It)

  With so many moving parts and daily surprises to cope with, there are an awful lot of ways a complex field service operation can go wrong. Too much information? Too little? Different parts of the organization trapped in their own silos? This ebook outlines challenges of scheduling and dispatching, and how automation software can help streamline your processes.

• How To Reduce Field Service Costs To Meet Optimization Goals

  Field service organizations have long been implementing measures to reduce their high operational costs. In particular, technician dispatches are a huge drain on operating expenses when considering labor costs, vehicle expenses, and the opportunity-cost of having technicians unavailable for revenue-producing activities.

• Why Your Field Tech Organization Should Measure Customer Effort

  As field service organizations transition to a more customer-centric model, customer effort is becoming of higher importance. As a central part of CX metrics, Customer Effort Score (CES) is emerging as a core KPI in field services, and the most predictive for brand loyalty.