Business trends and changes in technology have created new perspectives on how companies view their customer service teams. To better understand future trends, we should look closer at the evolution of the Everything as a Service (XaaS) model. XaaS is a term that stands for “X as a Service” and refers to several technologies. The “X” has been referred to as either “anything” or “everything as a service. The acronym refers to an increasing number of services that are delivered over the internet rather than provided locally or on-site. XaaS is the essence of cloud computing. There are many gray areas when you analyze the three basic XaaS models.
Controlling fuel waste is an important conversation for organizations. The answer to why is simple – excessively high fuel costs cut into profits. To help identify areas where fuel costs could be potentially higher than they should be, the topics of fuel use, costs, management, and efficiency come into play.
How do most field service operators cope with the problems of the industry now? What technologies are emerging that could add incremental improvement? The field service industry has been organizing the Field Service Amelia Island (Florida) Conference since 2003. The current conference (August 27 to 29th, 2018) is an expression of the unity of the industry and includes a number of technology sessions. The focus on technology affirms where the industry is going technologically.
Do you view field service strategically? Leading organizations recognize that service is a great differentiator — stellar field service can be the path to setting your company apart, creating new revenue streams, and driving profits. These organizations are focusing on initiatives such as migrating from break-fix work to outcomes-based service models, better understanding and delivering on customer expectations, and embracing the need to continually improve operations by developing its people, processes, and technology use.
The repetitiveness of filling out field service work order forms, capturing photos in the field or updating back-office systems is ripe for digital transformation. I realize the phrase digital transformation is thrown around frequently as of late; however, the meaning behind it is genuine, especially when it comes to field service.
Putting Things Forward from the Perspective of the Global Insurance Industry.
Learn the most common mistakes companies make when investing in GPS fleet management so you can avoid them.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Barcoding, Inc., the leader in supply chain efficiency, accuracy, and connectivity, recently announces that is has completed the strategic acquisition of Danforth Systems, LLC (Danforth Systems) located in Houston, Texas.
Tired of hearing about the promises of IoT? Looking for real and practical applications of IoT, relevant to field services? If you’re interested in hearing how several customers have transformed their field operations with IoT, then this is a webinar you want to watch.
Is your current driver safety policy adequately protecting your company? Or are hidden costs lurking in your blind spot? The upfront costs associated with accidents and vehicle repair are hard to miss, but you also need to consider the indirect impact of crashes. Vehicle downtime, liability exposure, and even damage to your company’s reputation can lead to longstanding issues that can affect your organization for years.
You are constantly bombarded with buzzwords that are changing as fast as service is evolving. Artificial Intelligence. Cloud. IoT. Customer-Centric. Omni-Channel. Personalization. The list goes on. It’s hard to keep up with what matters to your service organization today, and in the future.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.