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INDUSTRY INSIGHTS

  • Fuel Waste: A Guide To Knowing What’s In Your Tank And What It’s Costing You

    Controlling fuel waste is an important conversation for organizations. The answer to why is simple – excessively high fuel costs cut into profits. To help identify areas where fuel costs could be potentially higher than they should be, the topics of fuel use, costs, management, and efficiency come into play.

  • What New Technology Is Emerging In Field Service?

    How do most field service operators cope with the problems of the industry now? What technologies are emerging that could add incremental improvement? The field service industry has been organizing the Field Service Amelia Island (Florida) Conference since 2003. The current conference (August 27 to 29th, 2018) is an expression of the unity of the industry and includes a number of technology sessions. The focus on technology affirms where the industry is going technologically.

  • Effective Enterprise Communication: The Foundation Of Strategic Field Service

    Do you view field service strategically? Leading organizations recognize that service is a great differentiator — stellar field service can be the path to setting your company apart, creating new revenue streams, and driving profits. These organizations are focusing on initiatives such as migrating from break-fix work to outcomes-based service models, better understanding and delivering on customer expectations, and embracing the need to continually improve operations by developing its people, processes, and technology use.

  • 7 Field Service Processes And Workflows To Automate Today

    The repetitiveness of filling out field service work order forms, capturing photos in the field or updating back-office systems is ripe for digital transformation. I realize the phrase digital transformation is thrown around frequently as of late; however, the meaning behind it is genuine, especially when it comes to field service.

  • Ensuring Quality Customer Service Performance In The Global Insurance Segment

    Putting Things Forward from the Perspective of the Global Insurance Industry.

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INDUSTRY PARTNERS AND ASSOCIATIONS

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IWCE Strategies For Growth The Service Council
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NAFA WBR Field Service Management Expo
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DIGITAL MAGAZINE

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FROM THE EDITOR

Q&A: Challenges To Expect With The Convergence Of Field Service And Digitization Q&A: Challenges To Expect With The Convergence Of Field Service And Digitization

Much of the content I read seems to oversimplify field service innovation. Maybe this is because I have so many conversations with field service leaders that, despite immense knowledge and vast capabilities, are still struggling to get a handle on the best ways to improve their businesses. You read about how companies are transforming with today’s technologies, and in many ways it looks easy, but the reality is it is just that – there are so many competing priorities, a multitude of options (a gift and a curse), and numerous paths to success.

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RECENT WEBINARS

  • 3 Real World Applications Of IoT Impacting Field Services

    Tired of hearing about the promises of IoT?  Looking for real and practical applications of IoT, relevant to field services?  If you’re interested in hearing how several customers have transformed their field operations with IoT, then this is a webinar you want to watch.

  • The Cost of Ignoring Driver Safety

    Is your current driver safety policy adequately protecting your company? Or are hidden costs lurking in your blind spot? The upfront costs associated with accidents and vehicle repair are hard to miss, but you also need to consider the indirect impact of crashes. Vehicle downtime, liability exposure, and even damage to your company’s reputation can lead to longstanding issues that can affect your organization for years.

  • Three Buzzwords Critical To Service In 2018 And Beyond

    You are constantly bombarded with buzzwords that are changing as fast as service is evolving.  Artificial Intelligence. Cloud. IoT. Customer-Centric. Omni-Channel. Personalization. The list goes on. It’s hard to keep up with what matters to your service organization today, and in the future.  

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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