Chace Building Supply is a retail lumberyard based in the upper northeast corner of Connecticut, bordering Massachusetts and Rhode Island. Since it delivers building supplies in three states, Chace needed a better way to manage the miles its delivery trucks logged in each state for federal IFTA (International Fuels Tax Agreement for Motor Carriers) reporting. The company also wanted to offer better customer support by being able to provide customers a more accurate arrival time for their material delivery. To deliver the latter, Chace needed to know where its vehicles were at all times. High reliability of the solution was key.

The Internet of Things (IoT) solutions you develop, sell or deploy internally, drive value by delivering new services and generating new insights from new data in new ways. It is these applications, not the underlying infrastructure, that deliver business value.

If there’s anything companies struggle to tame, it’s the customer experience. After all, the experience your customers have – especially when they have urgent issues and problems – drives their overall customer satisfaction. The explosion of everyday digital tools and communication channels has exponentially expanded the methods customers can use to contact you, commend you, mention your name, and relate their experience with you to a virtually unlimited number of people. Smart companies need to get behind the wheel to manage the customer experience and keep it on track for success.

The Internet of Things (IoT) is transforming the relationships between companies and their customers, and the digital revolution has only just begun. Delivering value to the customer has been redefined by user-friendly digital tools, immediate access to records and entitlements, and machine-to-machine communication. The best way to improve the customer experience is to ensure your service cycles actually serve the customer the way they want to interact with you, and today this means that the same mobile phone and internet technology in our daily lives is also driving business demands.

Wearables, drones, augmented reality, and other emerging technology.