Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
- Key Success Requirements For Field Service Management
- Driving Future Success Across The Services Organization
- Engaging Your Workforce With Daily Habits
- Tips For A Painless Field Service Management Transition
- Keeping Your Field Technicians Calm And Connected
- Reaping The Rewards Of Service Excellence
- Why Strategic Alliances Are Important In Today’s Business Climate
- 10 User Experience Design Rules
- Industry 4.0 And The Customer Experience
5 Ways To Elevate Your Customer Service With Video Telematics
Skyrocketing customer demands. Tighter delivery timelines. Higher penalties for late shipments. Ensuring your customers needs are met while keeping operating costs down can feel like competing priorities.
The Essential Guide To Engaging The Younger Generation Of Drivers
Your company's success depends on having the best team of drivers in your fleet. But how do you recruit and hire top talent and then retain and motivate them? And, how do you do all this with an impending commercial driver shortage and a vast percent of the current workforce retiring in the next decade? The task of attracting, retaining, and engaging new drivers may seem daunting, but it is not insurmountable. This asset provides you with practical steps to help tackle the challenge ahead.
4 Dash Cam Videos That Show The Dangers Of Distracted Driving
There are countless distractions on and off the road. Many drivers may not be aware of how dangerous each one can be. That’s why more and more companies are using dash cams to help capture, identify, and address distracted driving. Check out the video clips below to see the dangers that can result from just one moment of distracted driving.
Automation Is Not A Four-Letter Word
In 1996, world chess champion Garry Kasparov played a highly publicized match against Deep Blue, an IBM supercomputer built to take down the world’s best players. Kasparov won the match 4-2, writing afterward about the inflexibility in the supercomputer's logic, joking that he thought he still had a “few years left.” He was wrong. One year later, an upgraded Deep Blue – capable of evaluating 200 million moves per second – won the rematch.
Building A More Flexible Workforce With Uberification
The workforce is changing. Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers. This shift has driven significant investment in a number of tools designed to simplify field service, from AI-driven scheduling to step-by-step mobile workflows.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Italgas Chooses RealWear’s HMT-1Z1 Wearable Solution With OverIT Field Services Management Software
RealWear, the world’s leading industrial hands-free knowledge transfer platform for frontline workers, today announced that Italgas opted for RealWear’s HMT-1Z1 intrinsically safe platform running OverIT’s field services software to support the digital transformation of its operations.
TWEETS FROM @FTONLINETweets From @FTOnline
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.