FSOs are looking for solutions that will help them automate work order creation, scheduling/dispatch, location tracking, and time/labor tracking, and grow along with their business requirements. All future-proof solutions should include these five critical capabilities.

Remote Expert guidance is the ability to virtually connect  with specialists immediately by sharing live video, audio, telestration and augmented content. There are a number of different vendors out there with remote expert solutions. Not all the technologies are built the same way, and not all of them will be the right fit for you.

Evoqua Water Technologies indirectly affects the water used by hundreds of millions of people around the world. It provides water purification and management solutions—filtrations, separation, disinfection, technologies, and service—used by 70 percent of US municipalities, 90 percent of the largest US chemical companies, 85 percent of pharmaceutical companies, the world’s largest food and beverage companies, and 60 percent of US Navy vessels.

Many manufacturing organizations are transitioning from a traditional product business model to an “as-a-service” business model—including flexible consumption models (FCMs) and “Anything-as-a-service (XaaS)—that lets them pay for what they use. “As-a-service” models provide compelling benefits.

Service organizations are continually challenged to meet rising customer expectations. It often seems like creating a positive customer experience and growing customer engagement are moving targets. And confusion arises as these terms are often used interchangeably. Understanding the difference is the first step in enhancing the customer experience and customer engagement.