The “People, Process, Technology” framework has effectively guided many initiatives and projects over the years and produced valuable data for reports and business metrics. Now, we are innovating the service delivery process with artificial intelligence, the use of drones, smart devices, and sensors which make data collection and analysis a design element to change the service delivery process.
Sensor and connectivity technology built into the current generation of appliances has the potential to dramatically improve customer experience. But to maximize this potential, manufacturers must combine appliance telemetry data with existing customer and product information.
Responding to a work order with a counter-offer for more money isn’t greedy or high-maintenance; in fact, most prospective clients and employers expect some negotiation on the terms of compensation. Knowing how to navigate this sensitive conversation will determine if technicians receive their desired pay rate. To understand what goes into a successful counter-offer, learn how to position yourself, avoid common pitfalls and ultimately build on your established success.
With the retirement of baby boomers and the influx of millennials, now the largest generation in America, field service organizations are facing new challenges in recruiting, retaining and ramping up a new generation of workers.
In today’s ever-changing marketplace, staying relevant is the name of the game. Whether it’s a digital transformation, culture overhaul, or mission and branding pivot, businesses who can successfully execute on transformations will gain a competitive edge.
For manufacturers and distributors, service has become an important competitive differentiator and a huge driver of both revenue and customer satisfaction.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Learn the most common mistakes companies make when investing in GPS fleet management so you can avoid them.
Skedulo, the leader in mobile workforce management, recently announced the closing of a $28M Series B funding round led by M12, with participation from returning investors Blackbird and Costanoa Ventures, bringing the company’s total fundraising to $40.5M. As part of the financing, Priya Saiprasad, Principal of M12, will join Skedulo’s Board of Directors.
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.