Vivint Smart Home Solves The Field Communication Conundrum
Vivint Smart Home Solves The Field Communication Conundrum

A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.

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FEATURED ARTICLES

  • Secrets To Success: How Field Service Leaders Use Mobile Field Service

    According to Aberdeen Group’s latest Mobile Field Service Report, the top factor driving field service organizations to make investments in mobility solutions is customer demand for improved service (55%) closely followed by the increasing volume of service requests (44%) and the need to operate with a reduced service workforce (40%). Mobile and smart technology has, ultimately, altered the paradigm of field service to a state in which customer experience and operational efficiency are now paramount.

  • Augmented Reality Part Of Fujifilm Service Reorganization

    Fujifilm North America is making technology a center piece of its newly reorganized field service operation. The company, which sells and services imaging and photography equipment, is combining its North America field service teams of its Imaging Division and Graphic Systems Division to create the Fujifilm Technical Services Group as of April 1.

  • Bridging To An Evolved Service Experience And Improved Bottom Line

    You can imagine my surprise and, candidly, delight, on a recent overseas flight that held a particularly tight connection at its terminus. As we began the initial descent into London, a flight attendant approached, iPad in hand, and informed me in impeccable, proper Queen’s English, “Pardon me, Mr. Brisbourne. We can see you’ll have but 15 minutes to make your way to Terminal 2 for your connection to Barcelona. Once we’ve completed our taxi, I’ll be here to escort you and a few others as quickly as possible, ahead of the crowd. Just please be ready to rise and join me when the seatbelt sign dims.”

  • Disconnected Mobile Workers: A Bottom-Up Proof That Purpose-Built Devices Are Better

    There seems to be a majority consensus (80%) among global enterprise executives that mobility is a “key enabler of reaching business goals”. In fact, more than 50% of senior executives intend to expand their mobile workforce in the coming months according to a recent study conducted by WBR Digital and commissioned by NetMotion.

  • New Developments From The Mobile World Congress

    Analysts at VDC Research have posted their thoughts on the technology on view at the 2017 Mobile World Congress in Barcelona earlier this month. As expected, 5G and the Internet of Things (IoT) were a big focus, but business case justifications were scarce. According to VDC: “The net effect was a greater emphasis on mobile solutions and application opportunities. However, as a result of this transition, what was lacking was any meaningful ideas around business model innovation to deliver these solutions and the financial implications of building out these next generation networks.”

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INDUSTRY REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR  

FIELD TECHNOLOGIES' PARTNERS

ARI driven fleet professionals driving results Astea International Logo Dell Rugged
Fleetmatics GPS Insight Havis Logo
Honeywellfield IFS KORE
LogMeIn Rescue Microsoft Panasonic Logo
RAM Mounts SalesForce.com ServiceMax Logo
ServicePower Telogis, A Verizon Company Trimble PULSE
Xplore Technologies Zebra Technologies

FROM THE EDITOR

Tips To Keep Your Field Techs Happy Tips To Keep Your Field Techs Happy

Why should you care about how happy your field technicians are? Happy techs are more likely to provide the type of service and customer experience you’d like them to, as well as being more inclined to perform at optimal efficiency and to stick around for the long term. Your technicians are really one of your most valuable assets, so putting some time and energy into their job satisfaction is an investment well worth your while. What are some of the ways you can do this? Here are a few tips.

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RECENT WEBINARS

  • 6 Steps To World Class Field Service Mobility

    In this on-demand webinar you will hear from one of your field service peers, Greg Dykes, Manager of Technical Services at Davey Tree. Greg shares his success story on how to maintain an efficient and secure mobile field service operation from the network to the vehicles to the mobile devices. You will also hear from Alex Torkaman, Solutions Development Manager at Apple who will join Greg in sharing six keys steps to take your field services to the next level.

  • End-to-End Field Service Management, Managing A Service Business In Software

    Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.

  • How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros

    In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one.  For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip.  Enter a mobile communication platform.  Imagine sending a text or photo to the entire service team and getting your question answered in seconds!  It’s like the ‘Bat Phone’ for service.

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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