Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
- Swing For The Fences
- Key Success Requirements For Field Service Management
- Driving Future Success Across The Services Organization
- Engaging Your Workforce With Daily Habits
- Tips For A Painless Field Service Management Transition
- Keeping Your Field Technicians Calm And Connected
- Reaping The Rewards Of Service Excellence
- Why Strategic Alliances Are Important In Today’s Business Climate
- 10 User Experience Design Rules
The Power Of Video
Video is no longer the way of the future. Video is now. Video evidence removes the "he said, she said" from situations and provides visibility into exactly what is going on in or around company vehicles. Find out how the power of video helped transform two field service fleets that needed more insight into what was happening in the field. Video from vehicle dash cams and data from GPS fleet tracking help paint a full picture of what happens on the road, in between service calls, and in the vehicle.
3 Steps To Engage Your Field Service Workforce
For most people and organizations, 2020 goals and objectives have been set. For service leaders, this typically means increasing productivity at a lower cost, upping service revenue and product up-sells, and improving the customer experience. Being able to engage your field service workforce is critical in achieving these goals, as these frontline workers are typically the ones who bear the burden of executing on your goals and objectives.
The New Rules Of Field Service Management: The Technology To Help You Win
Field service managers are being asked to boost productivity, control costs and increase customer satisfaction—without cutting corners on safety and quality. If all of that wasn’t enough, the main goal of optimizing service efficiency remains.
Why Poor Training Makes Your Mobile Workforce Miserable
Imagine it is your first day of work delivering packages. Each package you deliver must be scanned for verification of delivery. You were given a 1-day training, an online reference guide, and a mobile device to complete your job. You are nervous, and you want to do a good job.
What Happens When Technology Gets In The Way?
There are millions of workers all around us that are hard to see. They are the men and women who are so busy working that we sometimes fail to recognize their existence. They are stocking shelves, installing equipment, repairing elevators, loading aircrafts, and delivering food to stores and offices. These people are hands-on workers, who in addition to the other tools they use to get their jobs done, often need to use digital tools as well: mobile devices and mobile applications.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Juniper Systems Limited Expands To India Through Partnership With Elkay India
Juniper Systems Limited, a manufacturer of rugged handheld computers, smartphones, and precision GNSS receivers, today announced its expansion into India via a new partnership with Elkay India.
TWEETS FROM @FTONLINETweets From @FTOnline
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.