Service and sales are more interconnected than ever before, especially in an era where the customer has a wealth of information and competition is abundant. To add another strategic weapon in a company’s playbook, the entities of service and sales must merge into one point of contact: the customer service representative (CSR). The CSR, existing as a voice in a call center, or the other end of an online chat, provides multiple touch points with a loyal customer each year and also has the power to up-sell and cross-sell products and services without adding organizational costs.
With the flood of vendors in this space, it can be difficult to filter through the noise. The abundance of misinformation and look-alike syndrome has given rise to several common misconceptions about field service software adoption. From what we found, the misconceptions about field service software stem from a few patterns we identified among customers’ we’ve spoken with. It usually involves past experience being a leading indicator of perceived difficulty in adopting a solution. What we’ve found is field service businesses conduct inadequate research before choosing a vendor and attempting to implement it. To dispel the myths and restore your confidence in the significant advantages this category of technology can bring about, I’m breaking down the top 5 misconceptions about field service software adoption.
The Fourth Industrial Revolution is here -- and it’s changing the way we live and work. How can telecoms optimize their field service operations to keep pace?
Imagine being trapped in a place where you are constantly working hard with the maximum concentration. Now imagine that by the end of the day you realize that despite all the hard work you did, there is nothing in your credits and someone else takes credits of all your hard work and efficiency. Pretty horrible, Right? Believe it or not but that’s exactly what most of the automation testing tools are doing with you.
Most firstline mobile workforces of today have a varied makeup including veterans who’ve been on the job for decades, inexperienced workers recently out of school, and everyone in between. When you combine new digital solutions firstline workers must use with the diverse workforce and growing skills gap, many organizations are facing a significant training challenge. This guide explores that challenge, including why it exists and how to fix it.
Industrial operations leaders often face critical challenges related to their field workers, from improving efficiency to reducing accidents to improving the customer experience. Digital solutions can be the answer, but only if designed and executed properly—and many initiatives fail due to missing essential steps in the process. Learn the benefits of approaching technology initiatives as a continuous lifecycle, rather than a one-off project, in this resource.
AI is already improving service operations, and more opportunities for ROI are emerging.)
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Astea International Inc., a leading global provider of field service management and mobility solutions, is proud to announce the addition of YASH Technologies to its solution implementation partner network.
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.