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INDUSTRY INSIGHTS

  • Solving Common Service Business Problems

    Every day, we see our customers evolving their businesses with our technology, so they can do more. We're here to tell, and celebrate, their stories of success. No matter the industry or fleet size, business owners and managers are facing similar challenges—cutting costs, increasing productivity, improving safety and driving better customer service.

  • The Impact Of Fleet Management Software On Driver Behavior And Operational Efficiency

    Data is transforming the way businesses of all sizes make decisions that improve efficiency, productivity, customer service and, ultimately, profitability. In this report, we will identify the trends that arise from an analysis of report utilization by 720 fleets comprising 27,347 vehicles in the United States. The results show how these businesses are making improvements in driver behavior that can have a direct impact on safety, cost control and operational efficiency.

  • Siemens Revolutionizes Truck Maintenance With Microsoft HoloLens And Dynamics 365

    Over its 170-year history, Siemens has continually reinvented itself. One of its recent innovations is the eHighway, an electrified freight transport system that combines the efficiency of electric railroads with the flexibility of long-haul trucks.

  • Smart-Building Sweet Spot: Connecting Building Data With Service Technicians

    MacDonald-Miller Facility Solutions makes buildings work better. The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimization services. Its new connected field service solution lets it know when a building’s system is using too much energy or about to fail and dispatches service technicians with the right information, tools, and parts needed to make a first-time fix.

  • A Day In The Life: The AI Enabled Field Fervice Organization

    Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem. Modern field service organizations need new ways to make sense of available information to enable their people and take early action to address customer needs.

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SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  

FIELD TECHNOLOGIES' PARTNERS

AMobile ARI driven fleet professionals driving results Astea International Logo
Dell Rugged
GPS Insight Havis Logo IFS
KORE Librestream Microsoft
Panasonic Logo Prontoforms RAM Mounts
SalesForce.com ServiceMax Logo ServicePower
Teletrac Navman Trimble PULSE Telogis, A Verizon Company
Xplore Technologies Zebra Technologies

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INDUSTRY NEWS

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FROM THE EDITOR

TruGreen Balances Customer Experience Strategy And Tactics TruGreen Balances Customer Experience Strategy And Tactics

We’ll be featuring lawncare company TruGreen for an upcoming Field Technologies’ cover story, discussing how the company has been on a mission since 2014 to put technologies in place to transform its operations and better serve its customers. While I was talking with Ken DeWitt, CIO of TruGreen, for the article, he spoke about how one of the keys to success with a customer-centric approach is to have a solid strategy that guides every aspect of your tactical approach.

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RECENT WEBINARS

  • Teleport Your Reps - Use Augmented Reality To Virtually Bring Remote Experts Onsite

    Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.

  • The Customer’s Journey – Field-Service Management (FSM) Technology And The Connected Home

    ServicePower enables field service organizations to deliver faster and smarter service to customers, through a unified FSM suite. The integrated modules enable the field service organization to drive exceptional customer experiences while improving operational performance every step of the way.

  • 3 Real World Applications Of IoT Impacting Field Services

    Tired of hearing about the promises of IoT?  Looking for real and practical applications of IoT, relevant to field services?  If you’re interested in hearing how several customers have transformed their field operations with IoT, then this is a webinar you want to watch.

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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