Last week I wrote a column about the fact that Gartner recently reported that just 22 percent of customer experience (CX) leaders report their CX efforts exceed customers’ expectations. In that column I dove into three reasons I feel field service organizations are missing the mark with their customer experience initiatives — for this column I decided to ask some of our board members to share what they feel their organizations are doing right when it comes to CX.
We often talk about the benefits of GPS fleet tracking from a business operations perspective – and there are plenty.
Data has many meanings. Virtually any business that has invested in a GPS tracking solution can track the location of their vehicles by pinpointing them on a map. But times have changed. The sophistication of data has expanded to deliver the real financial costs of a vehicle and driver behavior on the road. Learn how to improve driver safety with driver and vehicle analytics data.
Fleet risk management is a complex operation that requires continuous effort to ensure all the necessary steps are being taken. Neglecting any vital details, either by accident or by design, can prove disastrous.
Today’s fleets must contend with a myriad of challenges, from maintaining compliance and avoiding violations to efficient driver routing and meeting customer needs (plus everything else in between). Businesses are seeking solutions to these operational issues to ultimately increase productivity and profits.
For more than 70 years, carriers and their fleet managers orchestrated the intricate process of routing and assigning jobs using only paper and some creative handiwork. Then, technological advancements allowed them to gain more visibility into their fleets and streamline operations. For the past 15 years or so, the majority of carriers have relied on GPS fleet tracking to track their trucks’ locations and assign jobs and routes more efficiently for fuel- and time-savings.
Learn the most common mistakes companies make when investing in GPS fleet management so you can avoid them.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Accomplished industry veteran to lead IFS’s Global Service Management initiatives.
You are constantly bombarded with buzzwords that are changing as fast as service is evolving. Artificial Intelligence. Cloud. IoT. Customer-Centric. Omni-Channel. Personalization. The list goes on. It’s hard to keep up with what matters to your service organization today, and in the future.
Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.
In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.