• Mind The Gap

    At Maximize we discussed the topic of enhancing the commercial maturity of your services business. In that conversation we spoke about ‘the Gap’. The Gap between your current service revenue and the maximum revenue you could achieve when every unit sold would have an associated ‘gold’ contract. This Gap is rather simple to calculate, and it won’t surprise me if the size of the Gap becomes a compelling reason to act.

  • Black & Veatch'sĀ Field And Workforce Management Transformation

    Black & Veatch’s (B&V) clients include large telecom companies with hundreds, even thousands of technicians who install and repair equipment on a daily basis, to leading satellite companies that provide complex tracking of ship fleets. Due to advancements in connectivity, large infrastructure projects and field teams are becoming highly distributed and B&V wanted to take a proactive approach to ensuring real-time visibility into its workforce. “We want to be proactive about the future of work because this is where things are headed. The more tech savvy our workforce is, the better positioned our workforce is,” said Barbie Bigelow, former CIO at B&V.

  • 5 Things To Consider When Upgrading Your FSM Technology

    Field service operations need to be transformed to succeed in today’s real-time, on-demand world. When upgrading your Field Service Management Technology, are you considering all the potential ways this technology could impact you down the line?

  • Supporting The Enterprise In A Post-COVID World

    Tech strategies defining the road ahead for operational leadership.

  • How To Choose The Right Hardware For Your Remote Service Operations

    Selecting the right hardware for remote service and support can seem daunting. Where to start depends on the situation and use case and there are several factors to consider before selecting. Read more on how to choose the right hardware for your remote service operations HERE.


Aberdeen Group
IDC Enterprise Mobility
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  • Optimize Total Experience By Overcoming These FSM Challenges

    In this era of a digitally empowered public; consumer and employee expectations have increased dramatically, and companies need to address the total experience they offer all users of their brand. Leading companies have set a high bar for personalization, convenience, and consistent experiences.

  • How Haemonetics Drives Service Transformation With AI

    Watch Deniz Mullis, Director of Global Services at Haemonetics present during the Copperberg Aftermarket virtual summit. Deniz discusses how Aquant has enabled Haemonetics to scale service and improve quality by turning their Hotline Agents into expert problem solvers.

  • Cut Costs And Improve Efficiencies With IoT-Powered Field Service

    Many organizations are struggling with IoT initiatives, with 51% of respondents rating themselves a three out of five for IoT success in a Forbes Insights survey. In this webinar, we’ll discuss how to move your IoT strategy past the experiment phase to achieve tangible business results. 


Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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