• How Does Customer Experience With Field Services Bring Customer Satisfaction?

    The field service technician or installer is truly the ambassador of good will, representing the company in the far-flung regions of the community. Who else does the customer actually see, wearing the insignia of your company, outside of your brick and mortar store (if indeed you have one)? The customer may be completely happy with your products, but those kudos will go to the manufacturer or the designer, but customer satisfaction with your company will depend a lot on this point of contact with field services.

  • Field Techs Are Driving The Customer Experience

    “Customer experience” is in vogue again. Everywhere you look, there are articles and posts covering how companies can ramp up customer experience to generate more revenue.

  • Mobile CRM Is Revolutionizing Field Services

    When it comes to unifying your customer service suite, nothing is more important than a comprehensive and easily accessed CRM (Customer Relations Management software). This is especially true if all or part of your business model involves offering a service to customers out in the field. From touring real estate properties with new home buyers to repairing on-site manufacturing equipment, knowing who and what you are dealing with is vital for preparing your field based employees for each mission.

  • Housing Leader Taps Mobile Computing To Boost Automation And Customer Service

    Affordable housing developer Dominium is in the process of doubling in size, with plans for 40,000 units by 2025. Yet a manual, time-intensive work order-management and apartment inspection process hampered field staff. The company set out to ratchet up operational efficiency and worker productivity in a bid to deliver enhanced service to its residents at a faster clip.

  • Total Cost Of Ownership: Important Considerations When Comparing Rugged And Consumer Mobile Devices

    Mobile computing is becoming more prevalent in the enterprise today as consumers ranging from executives in the C-Suite to forklift operators in a warehouse use a mobile computing device to carry out their jobs. Mobility is the key to advancement, power, and efficiency for both consumers and companies.

More Featured Articles



Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  


ARI driven fleet professionals driving results Astea International Logo Capriza
Dell Rugged
Fleetmatics GPS Insight Havis Logo
Honeywellfield IFS KORE
LogMeIn Rescue Microsoft Panasonic Logo
RAM Mounts SalesForce.com ServiceMax Logo
ServicePower Telogis, A Verizon Company Trimble PULSE
Xplore Technologies Zebra Technologies


Field Technologies Magazine Cover


Where Is Your Company On The Digital Transformation Continuum? Where Is Your Company On The Digital Transformation Continuum?

At the end of September, I had the pleasure of attending WBR’s Field Service Fall event in Amelia Island, Florida. I hosted a panel on digital transformation that included Cisco Technical Services, Diebold Nixdorf, UTC Climate, Controls & Security, and AmTrust Financial. The panelists each shared insights on where their respective companies are at on the digital transformation journey. Digital transformation was surely one of the key themes discussed at the conference.

More From The Editor


  • Transform Your Field Service Organization: The Lippert And Salesforce Story

    Field Service is undergoing a major disruption, with new technologies challenging business processes. Hear from Lippert Components about how they are transforming their field service organization and incorporating IoT, to ultimately change the game for their customers.

  • Shop Smarter: How To Effectively Map Out Your Next Mobility Project

    Buying mobile technology for use in a professional work environment is very different from buying a device for personal use. Sifting through the multitude of mobile device variations is far from simple. But, it’s not impossible. Even better, you don’t need extensive IT resources to source an effective mobility solution. You just need to know how to evaluate and buy mobile devices the right way for your environment: the professional way. That is why this webinar is a win-win, and exactly what you need to boost your credibility with colleagues, customers, and C-level executives alike.

  • Artificial Intelligence In Field Service Management: It’s Not Just For Schedule Optimization Anymore

    In this informative webinar, find out how AI, which has traditionally been reserved for schedule optimization, can be used to provide the digitization and efficiency your field service operation needs and the intelligence and prioritization for you to make a positive customer experience a reality.

More Webinars


Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

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