Technology isn’t new – it’s what makes things new. It’s like that old BASF television commercial – “We don’t make the products you buy; we make the products you buy better.” Well, for field service management (FSM) in general, and the services industry in particular, technology is the primary thing that makes the services you sell better – and more profitable, too. But there’s more to FSM than merely applying the right technology.
The rollout of mobile technology is reaching a tipping point in the market. Many organizations have well-established mobile applications that connect to cloud platforms that provide immediate views into the operational workflows of their business. It is estimated that by 2020 75% of all field service organizations will be using mobile tech for their operations. This will ensure that technicians have the most up-to-date information when they need it and enhance the data capture from the field.
The equipment dealer industry is experiencing several trends which will continue to drive the need for dealers to modernize their business and operational systems, and enable a more connected experience with their customers. Further, as the equipment rental industry continues to expand, investments in optimizing the workflow will provide significant cost and operational savings.
Making smarter, data-based decisions is a key innovation focus. With cloud-based analytics, organizations can bring disparate datasets to one place and harness the insights with all relevant information at their fingertips. This can be achieved through machine learning, whereby data is moved from a rear-view (reports that tell you what has happened/what the trends are) to a more predictive forward-view which can help with business planning.
Leading organizations who have deployed telematics are looking to get more value from collected data to drive improvements in their operations. Businesses that invest in telematics are able to drive connected workflows and see many benefits, especially when combined with analytics to drive process improvements. To realize these benefits, it is important to have a tight connection with the workforce and the assets required to complete the assigned jobs. There are many instances where getting a real-time data feed from the field can result in dramatic improvements to the job workflow. Fleet and equipment telematics systems capture useful data, and organizations that are putting that data to good use are making strides in the market.
The technology landscape for IoT devices is undergoing a big change. The data protocols used to connect assets to the cloud are being upgraded, providing new opportunities and use cases for a wide range of industries. Although the shift from 3G to LTE has been in place for consumer technology, its impacts on commercial telematics is just starting to be felt. This is especially true for North America where many of the large network carriers are rolling out new dedicated protocols and expanding to other markets in Europe and China.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Learn the most common mistakes companies make when investing in GPS fleet management so you can avoid them.
Zinier, a leading provider of intelligent field service automation, today introduced Intelligent Service Automation and Control (ISAC), an AI-driven platform enabling field service organizations to operate more efficiently. Through its machine learning and analytics capabilities, ISAC helps organizations optimize every aspect of their field service operations, resulting in the highest levels of automation-driven outcomes.
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.