• The Impact Of ViiBE Live Visual Support Solution In The Field Service Industry. Why And How To Implement It.

    Definition of field service operations, the evolution of the industry with the emergence of new technologies. Field service management is the process of managing employees or contractors who are providing services to customers at their premises. Field service management involves sending your workers or contractors to another location.

  • Improving Technology Acceptance And Adoption With Frontline Workers

    The idea of change management comes up with any new implementation of a process or tool. Leaders must determine the best methods for anticipating resistance to the change and properly communicate the change to ensure a smooth roll out. However, there are many variables that are specific to technology and frontline workers.

  • Fielding IoT Advantages For Field Service Technicians

    Imagine this scenario. You receive a call from a tenant in a building that the heat isn’t working. Simple enough, you deploy a field technician to troubleshoot the issue. The drive is 3 hours away. Upon arrival, they spend a few hours looking over everything to find a simple, defective thermostat. Sadly, it’s a manufacturer specific thermostat that is not on the truck. A call to the central office sends a flurry of confusion, which trickles to a purchasing agent, a distributor, and finally an order for a new thermostat, which is in stock in Jacksonville, Florida. The problem is you’re in Seattle, Washington.

  • Q&A: AR To Bridge The Gap Between The Customer And Field Service Technician

    Field Technologies talks with Sajeel Hussain of CareAR about how augmented reality (AR) can be used to bridge the gap when a field service technician is not able to access a customer site due to COVID-19 safety protocols and how the trend will continue long after the pandemic.

  • Applying Operations Research Algorithms To Optimize Field Service On High-Voltage Networks

    High-voltage networks are technological infrastructures of vital importance for energy transmission. Safety, continuity, and quality of service are ensured by a wide range of recurring and extraordinary maintenance activities. These activities are performed by numerous and heterogeneous teams covering very large areas, where the traditional decision-making approach based on the sole human expertise is not always enough.


Aberdeen Group
IDC Enterprise Mobility
WBR The Service Council
Field Service Digital
TSIA Logo VDC Research


AnswersAnywhere Aquant
Hitachi IFS Out
OverIT ServicePower
ServiceNow Skedulo Source Support


  • Predictive Maintenance In The Real World: Q&A With Clean Energy Fuels

    As customers demand faster response times, higher quality products, and exceptional experiences, successful service organizations are turning to technology to connect and engage with customers in meaningful ways. This presentation highlights how Clean Energy Fuels, a large alternative transportation fuel provider, did just that.

  • Enhancing Asset Field Service, Safety, And Customer Experience With Mobility

    Are you using the right tools to empower your field technician beyond service? Learn how field-focused apps integrated with SAP/Salesforce can supercharge field service operations and customer experience.

  • The Field Service Manager Feedback Dilemma

    Field service managers need data to coach their teams in order to continually improve their service levels. But a quarter trillion surveys a year are causing record survey fatigue and as a result field service programs are failing. The results are lower quality feedback laced with complaints, which carries the threat of killing employee morale at a time when service expectations are higher than ever.


Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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