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INDUSTRY INSIGHTS

  • Why The Service Industry Must Leverage Technology To Retain Top Talent

    Unemployment is at historical lows. What does this mean for the service industry, and what can employers do to better retain talent? Service work involves a high turnover rate for employers as employees are often required to engage with customers who might not be having their best day, on top of performing their actual duties. These range from fixing a broken air conditioner in a Florida hotel room to installing a new satellite dish on the top floor of a New York City apartment building on a rainy day.

  • Android In The Rugged Enterprise

    Mobility platforms in the enterprise space are currently undergoing a major transition for a number of reasons. For example, Microsoft has announced end of support dates within only a couple of years for mobile computer operating systems such as Windows CE, WM, Embedded Hand Held and Windows 10 IoT. Once these dates are reached, existing devices with these operating systems will not receive patches/security updates from Microsoft and extended support for existing devices will be left to the manufacturers. As a result, manufacturers are forced to release product with operating systems that will be supported long term.

  • How To Ensure Technology Adoption Among Field Technicians

    A large field service organization with technicians working around the country had a problem. Every day, the technicians performed their work well. They had the instruments, knowledge, tools and gear they needed to get their work done efficiently and effectively. They even had mobile devices for accessing and recording data related to the equipment they worked on.

  • AI Leads Corporate Data Priorities, But Worries Outweigh Progress

    Big data persists as a top-of-mind concern for business leaders, and the use of artificial intelligence (AI) is on the rise. Most companies now lump traditional data analytics, big data, and AI together in their strategies, since all help businesses make sense of the data explosion they’re experiencing.

  • The Four Opportunity Costs Of Not Holding Your Drivers Accountable - Pt. II

    Pt. I explored the opportunity costs of not holding your drivers accountable with GPS tracking systems in terms of wasted time tracking down drivers, as well as high labor costs. Pt. II will explore the opportunity costs of not preventing side jobs and providing proof of service.

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SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  

FIELD TECHNOLOGIES' PARTNERS

AMobile ARI driven fleet professionals driving results Astea International Logo
Capriza Dell Rugged
GPS Insight Havis Logo
IFS KORE Librestream
Microsoft Panasonic Logo Prontoforms
RAM Mounts SalesForce.com ServiceMax Logo
ServicePower Trimble PULSE Telogis, A Verizon Company
Xplore Technologies Zebra Technologies

DIGITAL MAGAZINE

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FROM THE EDITOR

Digital Transformation, IoT, And Service Strategy: Key Themes At IFS World Conference 2018 Digital Transformation, IoT, And Service Strategy: Key Themes At IFS World Conference 2018

I’m at IFS World Conference in Atlanta this week, where there’s been an abundance of talk about the shift field service is experiencing toward truly being a strategic (arguably the strategic) part of the overall business. Mark Brewer, global industry director for service management at IFS, spoke about the migration to the “experience economy” – how service organizations are moving beyond the goal of delivering stellar customer service to focus on truly offering customers an experience they can’t get elsewhere.

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RECENT WEBINARS

  • The State Of Service Parts Logistics: Practices, Trends, And Solutions

    How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.

  • Customer Experience In Field Service: The Journey From Good To Great

    Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

  • Deliver Smarter Service To Your Customer

    What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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