• AI, Digital Twins And IoT To Drive The Service Sector Toward A Data-Driven 2018

    With an explosive growth in new technologies to gather and use data to optimize service delivery this will be at the heart of driving the service industry in 2018. IoT in combination with digital twins, AI-powered service organizations and equipping users to service their own assets are key trends impacting the service industry, predicts Mark Brewer, IFS Global Industry Director for Service Management.

  • Creating The Field Service Virtual Expert Center

    The greying of the field service workforce is one of the biggest challenges facing many in the field service industry. As the Baby Boom population ages into retirement, companies are struggling to bring in a new generation of replacements and bring them up to speed at the same rate that more experienced workers are retiring.

  • Self-Service: Create Happy Customers & Reduce Costs

    Helping customers help themselves — also known as “self-service” — has become a necessity in CX programs. This report will explore the reasons why that is, and will highlight the building blocks needed to achieve success in implementing self-service.

  • Customer Experience Executive's Agenda 2018: How To Satisfy The Empowered Customer

    Improving customer satisfaction is the number one priority driving the CX executive agenda in 2018. This means meeting and exceeding rapidly changing buyer expectations to retain existing buyers and acquire new ones. Complementing this goal are several other key objectives, including increasing brand awareness and loyalty, which requires firms to first create happy customers to drive sustainable gains in this area.

  • Mobile Innovation Enables Industrial Kitchen Equipment Installer To Stand Out In A Competitive Market

    A rugged tablet solutions allows 3C Compétence Cuisine Collective to executive an aggressive growth strategy.

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Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  


AMobile ARI driven fleet professionals driving results Astea International Logo
Capriza Dell Rugged
Fleetmatics GPS Insight
Havis Logo IFS KORE
Microsoft Panasonic Logo RAM Mounts
SalesForce.com ServiceMax Logo ServicePower
Telogis, A Verizon Company Trimble PULSE Xplore Technologies
Zebra Technologies  


Field Technologies Magazine Cover


  • GammaTech Changes Name To Durabook Americas

    GammaTech Computer Corporation, the North American branch of Twinhead International Corporation, recently announced it has changed its name to Durabook Americas, Inc. The new name reflects the company’s longstanding focus on the DURABOOK brand as well as changing market conditions that emphasize the need for reliable, purpose-built, mobile computing solutions.

More Industry News


3 Technologies That Have An Immediate Impact On Customer Experience 3 Technologies That Have An Immediate Impact On Customer Experience

The focus of leading field service organizations is on the customer. These organizations know that ensuring a positive customer experience is the only real path to success. Your first step in meeting (and exceeding) customer expectations is to understand exactly what your customers want and need from you. From there, you need to evaluate the processes your organization has in place for delivering service to identify any areas where you’re falling short of your customers’ needs.

More From The Editor


  • Fix Your Technician Resource Gap

    70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.

  • Reverse Logistics And The Art Of Forecasting Returns

    Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?

  • Improve Margins And Customer Retention With IoT In Parts Management

    Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals. 

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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