In today’s field service environment, service-centric businesses must align themselves with customer expectations more closely, respond to market changes more swiftly, and deliver services more quickly and consistently.

When an organization commits time, money and people to implementing a mobile field solution, its leaders have several hopes in mind.

Field service managers are faced with a myriad of responsibilities ranging from getting the job done quickly and correctly in the field to ensuring operational efficiency, optimal asset utilization, cost control, and customer satisfaction. And all of these expectations are being piled on top of a mounting human resource challenge: an aging workforce and a shrinking talent pool.

There’s nothing like the feeling of your first successful IoT project. Organizations are excited by the new capabilities, process improvements, and opportunities delivered by their initial IoT deployments. The possibilities are endless. However, complexity increases greatly as organizations broaden the scope and scale of their IoT deployments. Managing numerous devices across a variety of wireless carriers and connectivity technologies can become a daunting task. The good news is that a single IoT connectivity management system can solve many of these challenges by efficiently monitoring all devices across the enterprise, adjusting rate plans, and managing connections across multiple carriers around the world.

IoT is creating many exciting opportunities for organizations, while at the same time introducing new risks and liabilities – particularly concerning network and security management. Because IoT applications interact with the physical world, a security breach can result in injury or property damage in addition to data loss/theft. These risks are particularly high when an IoT application is used to monitor critical infrastructure.