All businesses want to provide quality products and services, but not every business manager knows exactly how to define quality, or even where to get started. While there is no single best way to build a quality program or to go about implementing one, there are a number of questions that, once addressed, can at least help to set your business on the right path.
Before a software application is released in the market, it has to be evaluated for speed, scalability, and stability under various load conditions. An application should never go live if it has poor usability. Performance testing ensures an app meets the criteria for its robustness under a certain load. It becomes imperative to understand an app and make it a part of unit testing. Testers set realistic goals and understand users’ perspective and implement DevOps for making their performance testing efforts effective.
In spite of a feeling that Artificial Intelligence is still the stuff of science fiction, AI implementation is already here in a variety of ways that directly benefit service management, and will be imperative in the future as a key to making digital transformation work.
Servitization leads to greater revenue and growth, according to this 200-respondent study from IFS, and greater levels of servitization bring greater business benefits. In this white paper, you will find research on the servitization of product-centric companies and the technologies behind this digital transformation.
When customers such as US Steel, GM, Ford and Becton Dickinson rely on you for service, it’s pivotal to have the most dynamic and comprehensive field service management (FSM) software on the market. As a pioneer manufacturer of universal testing equipment, Instron was tasked to turn services from a cost center into a profit center and increase profitability without additional overhead.
Now more than ever, technology is entering into all aspects of our lives. Your mobile workers are expecting the technological advancements that have helped them be more efficient in their personal lives to also show up at work. Paolo Bergamo SVP and GM of Field Service Lightning, will share ways to prepare for your new mobile workers who are the face of your brand. Learn how to optimize schedules, provide guidance on a mobile app, connect systems to have a complete customer view, and make systems smarter to drive productivity, speed, and customer success. Attract and empower your mobile workforce with a single platform and mobile application to meet and exceed customer expectations.
AI is already improving service operations, and more opportunities for ROI are emerging.)
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
ARI®, a leading global fleet services provider specializing in complex car and truck fleets, today launched an all-new interactive video experience designed to help fleet stakeholders successfully navigate their complex business challenges.
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.