According to Kermit the Frog, “It’s not easy being green” – or is it? For many businesses, being “green” can have an unexpected economic benefit.
Technician turnover continues to create challenges across the Field Service Management industry, and organizations are scrambling to keep up. Best-in-Class organizations are embracing emerging technologies like Augmented Reality (AR) to help manage these new workforce pressures. This report explores Augmented Reality successes, and charts a path to success for those businesses ready to embrace an augmented future.
From small businesses to large international corporations, a wide range of field service organizations are investing considerable resources in cognitive technologies such as learning algorithms and artificial intelligence.
Humans still control computers. At the same time, computers still dictate the extent to which humans can excel. Even the most skilled experts can only power through a task as quickly as their computer allows them. That’s not to say our speed of innovation or application of brilliant ideas is completely hampered by a slow computer. But insufficient computer performance can restrict workers’ productivity, and therefore, overall performance.
Today’s customer journey might start on one channel, such as webchat and go through several other channels, such as voice and email, before being resolved. Whilst many businesses offer different customer channels for customer service, the level of service provided across these channels is inconsistent as many of these channels exist in silos. This gap between customer demands vs. business capability is key in understanding the difference and transition between multi-channel and Omni-channel customer service.
Service organizations need to reduce costs by adopting a more lean, efficient and agile operation if they want to thrive and survive in the always-on, digital era. Digital, cloud-based, integrated solutions enable this and prepare you for what’s next.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Learn the most common mistakes companies make when investing in GPS fleet management so you can avoid them.
IFS, the global enterprise applications company, announces the general availability of IFS Field Service Management™ 6 (FSM 6). With major enhancements and new capabilities, it has been field tested and is already delivering value for early adopter customer Eickhoff, a market leader in technology and services for mining and gearbox applications.
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask. There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.
We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.