The 2019 Augmented Wearables Expo (AWE) took place in sunny Santa Clara, Calif. This year’s AWE 2019 featured a large “play area” dedicated to entertainment-oriented use cases. With more than 7,000 attendees, 250 exhibitors, and 300 speakers, AWE pulled in a large crowd over its three-day run. AWE is primarily oriented toward smart glasses hardware and software, though other forms of novel interfaces are included. Smart suits and smart fabrics, including innovative applications of haptic technology, have their place in the conference, expanding the scope of “solutions” on display.
As management consultant Peter Drucker once said, "The purpose of business is to create and keep a customer." And of course, the only way to keep a customer is to ensure customer success. It's the one true common denominator of any customer who purchases a business solution.
Great features work to optimize workflow, not clutter it. There are countless mobile forms on the market, and many of which have “bells and whistles.” So, what are the most useful features to look for when considering a mobile form app? Here are — in no particular order — the top five features that deliver.
Changes in the utilities industry — specifically the introduction of smart meters — have forced companies to adapt. Paper forms and clunky spreadsheets have been replaced by mobile apps that optimize workflows and provide faster, more efficient service. There are countless mobile apps to deploy into the hands of your field service team to accomplish this. Below are some of the key mobile apps that will boost performance in the field without shocking your system of processes.
Psado's administrative side of the business also racked up high costs and collected field data was vulnerable to inaccuracies. To tighten its business processes, Pesado equipped its field techs with a mobile form solution on iOS devices.
This new report from Gartner makes it clear - the future of app development is multiexperience. Customers expect the apps they use to offer chat, voice assistants, and virtual or augmented reality. So, how can you ensure your app dev strategy is ready? According to Gartner, Multiexperience Development Platforms (MXDP) - the logical evolution of mobile application development platforms (MADP) - are the answer.
AI is already improving service operations, and more opportunities for ROI are emerging.)
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
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Zebra Technologies Corporation, an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, recently announced that Cardinal Logistics, a leading North American third-party logistics provider, selected Zebra’s TC56 and TC57 series touch computers to improve truck driver efficiency, reduce costs and enhance proof of delivery (POD) for its customers.
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.
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