Many of the platitudes around customer experience, engagement, and retention revolve around a similar idea. You’ve probably heard it: A small increase in customer retention leads to a large increase in profits.
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Forrester TEI Report
Increase your revenue while saving time and resources.
Becoming Trailbrazer: Carasso Moters
Carasso Motors Accelerates efforts to run a customer-centric business with Salesforce Service Cloud & Field Service
The Field Service Customer Engagement Playbook
Build stronger customer connections. Ensure field service customer satisfaction. Many field service providers still deal with long wait times, extended appointment windows, and limited mobile access to vital information.
Can IoT Predictive Maintenance Transform The B2C Field?
Imagine if a technician somehow knew that one of your home devices was going to fail soon, and showed up with the correct tools and parts to fix it at just the right moment. How much time, money, and effort would that save? While it may sound like a fantasy, AI predictive maintenance technology is paving the way for that exact scenario. Read on to discover how it all works, with examples of companies already using IoT predictive maintenance.
How Field Service KPIs Are Evolving In The New Normal
The COVID-19 pandemic has touched every area of life and field service organizations continue to be at the sharp end. Internet, water and electricity services must be maintained, forcing companies to work even harder to strike the right balance between ensuring customer satisfaction and adhering to government regulations that protect technicians and customers. This new reality has impelled field service organizations to reassess their success metrics – their core KPIs – and many companies are now evaluating how remote visual support can help.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Global Traffic Technologies Launches Opticom 360, An AI-Powered, Cloud-Based Telematics Platform Designed To Optimize Municipal Fleets
Global Traffic Technologies, LLC (GTT), the global market leader in traffic signal priority control systems, announces the launch of its smart city platform for mobility management – Opticom 360.
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Expanding The Value of Virtual Support In A Touchless Environment
"Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.
How COVID-19 Has Permanently Changed The Future Of Field Service
2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.
10 Tips And Tricks For The Field Service Industry
Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field, specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.