A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
In today’s field service environment, service-centric businesses must align themselves with customer expectations more closely, respond to market changes more swiftly, and deliver services more quickly and consistently.
When an organization commits time, money and people to implementing a mobile field solution, its leaders have several hopes in mind.
Field service managers are faced with a myriad of responsibilities ranging from getting the job done quickly and correctly in the field to ensuring operational efficiency, optimal asset utilization, cost control, and customer satisfaction. And all of these expectations are being piled on top of a mounting human resource challenge: an aging workforce and a shrinking talent pool.
There’s nothing like the feeling of your first successful IoT project. Organizations are excited by the new capabilities, process improvements, and opportunities delivered by their initial IoT deployments. The possibilities are endless. However, complexity increases greatly as organizations broaden the scope and scale of their IoT deployments. Managing numerous devices across a variety of wireless carriers and connectivity technologies can become a daunting task. The good news is that a single IoT connectivity management system can solve many of these challenges by efficiently monitoring all devices across the enterprise, adjusting rate plans, and managing connections across multiple carriers around the world.
IoT is creating many exciting opportunities for organizations, while at the same time introducing new risks and liabilities – particularly concerning network and security management. Because IoT applications interact with the physical world, a security breach can result in injury or property damage in addition to data loss/theft. These risks are particularly high when an IoT application is used to monitor critical infrastructure.
AI is already improving service operations, and more opportunities for ROI are emerging.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Rodio, a successful product-line created by Phobio LLC and centered on front-line workforce communications, has spun-off into the newly formed Rodio Inc. The new company provides a platform for organizations that manage complex communications for large, dispersed workforces of on-the-clock employees.
Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.
With an inefficient inspectional services department that was bogged down by antiquated technology and data collection methods, the City of Las Vegas was struggling to meet the needs of its citizens. Check out this on-demand webinar to learn how they overcome these obstacles using the OutSystems low-code platform for their field service needs.
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.