The Flying Locksmiths’ field service automation solution integrated with QuickBooks and cut billing times by 90 percent.
In the field service industry, augmented reality promises to reduce repair time and downtime by helping techs in the field improve overall repair processes.
GE Digital’s acquisition of ServiceMax pushes FSM solutions further into the enterprise and IoT markets.
Field service technicians have always been on the leading edge of mobile technology deployments. In many industries, technicians now carry enough mobile gadgets to make Batman envious — tablets, notebook computers, smartphones, mobile printers, and (in some cases) specialized devices such as electronic meters or other test equipment.
Digital transformation has moved the service sector from the periphery of enterprise operations (i.e., a necessary cost of doing business) to an increasingly pivotal role as a profit center, revenue stream and competitive differentiator in terms of customer satisfaction. How?
Some of the main drivers behind servitization are growing competition at the local and global levels and the commoditization of products. Margins are being squeezed, so new revenue streams are required. Instead of accepting the ‘received wisdom’ that competitiveness can only be achieved by offering cheaper, faster or better products, manufacturers are increasingly seeing themselves as service providers, offering total solutions rather than just products.
For almost 40 years, Spencer Technologies has focused on supporting retail stores and multi-site organizations deliver innovative solutions. IFS Field Service Management has helped Spencer meet its logistical challenges by providing a flexible solution to manage the service needs of its client base.
The concept of servitization is not a new phenomenon. The term was formally defined in the 1980s, but its essence— bundling service packages with products to add value— goes back several decades earlier. Recently, servitization has come to the fore as a shaping force in the oil and gas industry. For companies looking to add innovative service and asset management capabilities to their offerings, the benefits are straightforward.
The ELD Mandate is official and you will soon need an HOS solution. Before you do that, you first need to decide which method of obtaining E-logs is the best fit.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.
Capriza, a leader in enterprise mobility for business applications, recently announced its latest release, Jaguar, which introduces a range of new pre-built micro apps developed to rapidly simplify and mobile-enable core organizational processes for Field Services and Employee Self-Service (ESS).
Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.
In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one. For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip. Enter a mobile communication platform. Imagine sending a text or photo to the entire service team and getting your question answered in seconds! It’s like the ‘Bat Phone’ for service.
Join us as we dive into the content of our special report, Field Mobility 2017: A Look At The Year Ahead. We review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.