INDUSTRY INSIGHTS

• The Power Of Video

  Video is no longer the way of the future. Video is now. Video evidence removes the "he said, she said" from situations and provides visibility into exactly what is going on in or around company vehicles. Find out how the power of video helped transform two field service fleets that needed more insight into what was happening in the field. Video from vehicle dash cams and data from GPS fleet tracking help paint a full picture of what happens on the road, in between service calls, and in the vehicle. 

• 3 Steps To Engage Your Field Service Workforce

  For most people and organizations, 2020 goals and objectives have been set. For service leaders, this typically means increasing productivity at a lower cost, upping service revenue and product up-sells, and improving the customer experience. Being able to engage your field service workforce is critical in achieving these goals, as these frontline workers are typically the ones who bear the burden of executing on your goals and objectives.

• The New Rules Of Field Service Management: The Technology To Help You Win

  Field service managers are being asked to boost productivity, control costs and increase customer satisfaction—without cutting corners on safety and quality. If all of that wasn’t enough, the main goal of optimizing service efficiency remains. 

• Why Poor Training Makes Your Mobile Workforce Miserable

  Imagine it is your first day of work delivering packages. Each package you deliver must be scanned for verification of delivery. You were given a 1-day training, an online reference guide, and a mobile device to complete your job. You are nervous, and you want to do a good job.

• What Happens When Technology Gets In The Way?

  There are millions of workers all around us that are hard to see. They are the men and women who are so busy working that we sometimes fail to recognize their existence. They are stocking shelves, installing equipment, repairing elevators, loading aircrafts, and delivering food to stores and offices. These people are hands-on workers, who in addition to the other tools they use to get their jobs done, often need to use digital tools as well: mobile devices and mobile applications.