Welcome to 2020, the year that has (so far), brought us unprecedented challenges, coined many new phrases, and set a standard for a “new normal,” which hopefully draws to a close soon. Regardless of the state of the world, delighting and exceeding customer expectations is still a reality. This facet of doing business was a hard-enough feat before a pandemic impacted every aspect of our lives, and now customer service agents’ jobs have only become more demanding as incoming calls become more difficult.
- Building A Services Marketing Plan For Post-COVID-19 Pandemic Sustainability
- Financial Pitfalls: COVID-19’s Domino Effect
- FSE Fundamentals In A World Of Change
- How To Choose The Right Fleet Management Software
- Improving The Patient Experience For Home Healthcare Providers
- 3 Ways Contractor Management Software Supports Essential Services
- How Field Service Management Software Can Make All The Difference During COVID-19
- Pandemic Plans For Businesses: How Field Service Organizations Can Prepare
- Focus On Medical Device Service Management In Health And Life Sciences
4 Essential Steps For Getting Started With Location-Based Services
The market for Location-Based Services (LBS) represents a fast growing and multi-faceted opportunity for entrepreneurs and small businesses. The global LBS market is expected to grow at approximately 27% CAGR through 2022, when it is forecasted to be worth $60.1 billion. This growth is primarily driven by the need for organizations across various industries to improve operational efficiencies, adhere to regulatory policies, and enhance worker safety.
A Post-Crisis Handbook For Service Leaders
As a member of the Global Customer Transformation team at ServiceMax, I have the opportunity to interact with customers both before and after they have gone live with ServiceMax. I recently hosted our (virtual) Chief Service Officer (CSO) Summit, where leaders are free to share, exchange, and learn from one another on best practices and trends they see in their own service organizations. As you may have guessed, we kicked off the series by discussing COVID-19 and the effect it has had on the attendees’ respective organizations.
Creating The Service Organization Of The Future
Like many service organizations, United Service Technologies is navigating staffing challenges while simultaneously reacting to ever-increasing customer demand. Looking towards the future, Rodger Smelcer, Co-Founder and Vice President of United Service Technologies, is mounting a Covid-19 comeback strategy: making investments in technology and workforce training that is moving the organization away from reactive break-fix work and towards planned and predictive maintenance.
How To Attract & Retain Millennial & Gen Z Employees
Millennials and Gen Z currently account for more than one-third of the workforce, and in the next decade, these two generations are projected to account for 60 percent of working adults. In the service industry, the shift in the workforce has been pronounced. As Baby Boomers retire, the industry is facing a workforce in flux, balancing the demands of attracting the tech-savvy and collaborative demographic, while grappling with a service skills gap for the incoming recruits.
What Is Geofencing?
A trending technology in many different industries, geofencing isn’t really the barrier it sounds like—it’s more of a gateway or checkpoint that can provide valuable information. Here’s what you need to know about geofencing technology.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Black & Veatch Launches COVOPERATE Mobile ‘Boarding Pass’ To Support Comprehensive Return-To-Work Programs
As return-to-work programs kick off across the United States, Black & Veatch announces the launch of COVOPERATE, an innovative new workforce management application powered by Field2Base that can help employers navigate the complex challenge of safely and productively restoring operations impacted by the COVID-19 pandemic.
TWEETS FROM @FTONLINETweets From @FTOnline
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
The New Normal: Learn What Service Leaders Are Doing To Adjust
Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.