We’ll be featuring lawncare company TruGreen for an upcoming Field Technologies’ cover story, discussing how the company has been on a mission since 2014 to put technologies in place to transform its operations and better serve its customers. While I was talking with Ken DeWitt, CIO of TruGreen, for the article, he spoke about how one of the keys to success with a customer-centric approach is to have a solid strategy that guides every aspect of your tactical approach.
The Internet of Things and the data it produces are increasingly transforming how we interact and how we work. This new world is creating opportunities for companies to engage with customers in new ways and deliver revolutionary, brand-defining service and support. Watch this on-demand webcast from the Salesforce studio with Salesforce's Gary Brandeleer, Field Service Lightning Sr. Product Manager, and Henry Liu, Salesforce IoT Product Manager. Watch as they discuss how IoT data drives predictive field service and demonstrate the combined power of Field Service Lightning with Salesforce IoT, allowing companies to leverage device data to build better customer relationships by delivering proactive service.
Superior Pool Spa and Leisure, Ltd., deployed Salesforce Field Service Lightning (FSL) to address challenges with organization, communication, and efficiency associated with growing the business. The project enabled Superior to provide end-to-end visibility into its field service operations, improving customer satisfaction and internal communications. Superior has redeployed seven staff members while accelerating job resolution and increasing customer retention, earning the company an average of two new contracts per month.
Salesforce Field Service Lightning enables companies to streamline, automate, and optimize their field service operations. Nucleus found that Field Service Lightning customers were able to increase consistency and efficiency, reduce logistics and inventory costs, and increase service-related sales. Companies moving from previous applications or paper-based systems were able to increase dispatcher productivity by 20 to 30 percent while optimizing field service resources to complete up to 50 percent more service requests with the same level of staff.
Atlantic Energy, a non-traditional small-to-medium-sized energy supplier, deployed Salesforce Service Cloud and Field Service Lightning to facilitate growth, modernize the customer relationship management (CRM) infrastructure, and improve customer engagement. The project granted increased operational visibility and shortened the average time to complete a field service order by nearly half.
Firstline workers were among the earliest users of mobile technology. Before Blackberries and iPhones became ubiquitous among white-collar professionals and consumers, service & repair technicians, public safety personnel, and other task-based workers used ruggedized mobile computers and the earliest handheld devices.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Learn the most common mistakes companies make when investing in GPS fleet management so you can avoid them.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
Sandvik has received a strategic order to implement a major digital transformation at Hindustan Zinc's Sindesar Khurd (SK) mine in India based on its software platform Sandvik OptiMine®.
The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask. There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.
We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?
Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.