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INDUSTRY INSIGHTS

  • What A Consumer-Grade Mobility Strategy Really Costs Enterprises With A Field-Based Workforce

    Technology has done wonders for business in the last 20-plus years, especially mobile technology. Tablet, laptop and even handheld computers have completely transformed the notion of field service and, therefore, customer service. Customer questions can be answered and problems can be solved by technicians in a matter of minutes – not days, weeks or months. Ideas from the best, brightest and most skilled workers can be applied, even if they are hundreds of miles away from the actual job site. 

  • How To Connect With Employees That Don’t Have Email

    For desk-bound office workers, having a corporate email address is a given. For many of these workers, using email comprises a huge chunk of the day—often to their dismay. In stark contrast are deskless workers, the 2.7 billion-person strong portion of the global working population who don’t work from an office, don’t complete their work on a computer, and often, don’t have a company email address. Being able to communicate with employees that don’t have email can be quite the challenge.

  • 3 Employee Engagement Challenges Facing The Utilities Industry

    Similar to other deskless industries, there are unique employee engagement challenges facing the utilities industry brought on by advances in technology and a shortage of qualified workers. The latest employee engagement statistics reveal that only 52% of utility workers are engaged. With many changes happening in the industry and an often stressful and even dangerous work environment, it’s no surprise that employee engagement is a challenge.

  • Boost Team Productivity With Field Force Communication Solutions

    Service teams are an integral part of any telecommunications business. When these employees aren’t consistently able to access knowledge and information in real-time, whether they need troubleshooting help, info on new processes and procedures, or alerts to hazards in the field, it impacts both performance and engagement.

  • Working In Harmony – Why Best Of Breed Field Service And CRM Software Need To Be Best Of Friends

    Field service management (FSM) and customer relationship management (CRM) are best-of-breed solutions that are essential to the work of field technicians. Both tools manage different aspects of client needs, but if they’re not working together, businesses will miss out on new opportunities and more productive work processes. So how do you synch the two? Andrew Lichey, Product Manager at IFS, outlines how efficiently combining FSM with CRM can help increase revenue and keep customers happy.

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SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  

FIELD TECHNOLOGIES' PARTNERS

AMobile ARI driven fleet professionals driving results Astea International Logo
Dell Rugged
GPS Insight Havis Logo IFS
KORE Librestream Microsoft
Panasonic Logo Prontoforms RAM Mounts
SalesForce.com ServiceMax Logo ServicePower
Teletrac Navman Trimble PULSE Telogis, A Verizon Company
Xplore Technologies Zebra Technologies

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INDUSTRY NEWS

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FROM THE EDITOR

TruGreen Balances Customer Experience Strategy And Tactics TruGreen Balances Customer Experience Strategy And Tactics

We’ll be featuring lawncare company TruGreen for an upcoming Field Technologies’ cover story, discussing how the company has been on a mission since 2014 to put technologies in place to transform its operations and better serve its customers. While I was talking with Ken DeWitt, CIO of TruGreen, for the article, he spoke about how one of the keys to success with a customer-centric approach is to have a solid strategy that guides every aspect of your tactical approach.

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RECENT WEBINARS

  • Teleport Your Reps - Use Augmented Reality To Virtually Bring Remote Experts Onsite

    Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.

  • The Customer’s Journey – Field-Service Management (FSM) Technology And The Connected Home

    ServicePower enables field service organizations to deliver faster and smarter service to customers, through a unified FSM suite. The integrated modules enable the field service organization to drive exceptional customer experiences while improving operational performance every step of the way.

  • 3 Real World Applications Of IoT Impacting Field Services

    Tired of hearing about the promises of IoT?  Looking for real and practical applications of IoT, relevant to field services?  If you’re interested in hearing how several customers have transformed their field operations with IoT, then this is a webinar you want to watch.

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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