Last month I wrote about the cycle of field service recruitment and retention and discussed how to tell your field service story and highlight your “systems” technology capability. A discussion on technology is a meaningful method to improve the field service engineer (FSE) selection process, and accelerate the on-boarding process to productivity. The technologies used by today’s service organization represent a large financial investment, but also an investment in defining the optimal business process to impact the customer experience and to operate efficiently.
There is nothing more damaging to a company’s brand reputation than poor customer service. In a hyperconnected world where competition is fierce, unhappy customers have multiple channels available to complain if things go wrong. Positive customer experiences and continual customer engagement are now more critical than ever as a competitive differentiator. Service levels provided from retailers, such as Amazon, Netflix and Uber, are driving expectations across the board, forcing other industries to play catch up.
Servitization is one logical step in the transformative journey of how companies work with customers and generate revenue. In the not-too-distant past, a manufacturing company likely focused on the sale of its products -- say, an industrial-strength drill -- as a standalone offering. Service contracts represented a cost to the company. When products failed, it was considered too expensive for a product-focused company to service its own equipment. Companies allowed third-party vendors to provide the service contracts; while the companies generated revenue solely from the products themselves.
It’s no secret that Federal Motor Carrier Safety Administration (FMCSA) fines are a very real part of managing a fleet of commercial vehicles. What is lesser known, however, is that according to the Department of Transportation (DOT) more than 40% of Hours of Service (HOS) violations result from inaccurate reporting of duty status.
As service operations have become more complex, and more critical to the enterprise bottom line, field service automation has evolved into robust, comprehensive offerings called full-service lifecycle management solutions. These solutions allow service to become critical to a company’s profitability and long-term value, not just a cost center. Simultaneously, a mega end disrupting manufacturers’ traditional CapEx business model is the growing demand for new “Product-as-a-Service” consumption models. This disruptive trend is forcing service organizations to re-think how they meet growing customer demands—such as a faster ROI—and how they increase revenue while maintaining a competitive posiin this new industrial revolution.
The FMCSA (Federal Motor Carrier Safety Administration) has recently passed new regulations related to commercial motor vehicle drivers introducing requirements for electronic logging devices (ELD).
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
International software and consulting company Implico recently announced a new, more powerful tool enabling its customers to connect legacy field technology with the OpenTAS terminal management system.
Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.
During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies. But today, service organizations must look to the field in order to empower their field service technicians. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and offers instant access to information.
The implementation of an ELD solution may seem like a daunting task for many carriers, understanding that the time, money, and resources required to deploy this technology can be intimidating.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.