A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
There’s nothing like the feeling of your first successful IoT project. Organizations are excited by the new capabilities, process improvements, and opportunities delivered by their initial IoT deployments. The possibilities are endless. However, complexity increases greatly as organizations broaden the scope and scale of their IoT deployments. Managing numerous devices across a variety of wireless carriers and connectivity technologies can become a daunting task. The good news is that a single IoT connectivity management system can solve many of these challenges by efficiently monitoring all devices across the enterprise, adjusting rate plans, and managing connections across multiple carriers around the world.
IoT is creating many exciting opportunities for organizations, while at the same time introducing new risks and liabilities – particularly concerning network and security management. Because IoT applications interact with the physical world, a security breach can result in injury or property damage in addition to data loss/theft. These risks are particularly high when an IoT application is used to monitor critical infrastructure.
Enterprise software deployments are costly and complicated and come with significant risk. Gartner estimates that between 55 percent and 75 percent of ERP deployments fail to meet their objectives. In 2015, the Standish Group’s CHAOS Report claimed that just 29 percent of enterprise management information systems (MIS) projects were considered successful.
In a world that is placing more and more emphasis on the customer experience, service contracts and service contract renewals are playing a greater role in helping companies improve that experience.
Analytics will always be the foundation of effective AI, and for that reason they are often the first, most important step in a firm’s successful move towards AI-powered data analytics and utilities. Explore the advantages and opportunities presented by working with IFS to develop artificial intelligence data analytics and integrating AI analytics within your organization.
AI is already improving service operations, and more opportunities for ROI are emerging.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
simPRO, a leading field service management software company, has announced an integration with Zapier, a web-based automation tool, to allow simPRO users to easily connect with thousands of apps in the Zapier system.
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.