This is the first article in a two-part series from Jolt Consulting Group on how companies can survive and even thrive during the COVID-19 era by focusing on improving their customer experience.
- The Cost Of Caring: Healthcare Needs FSM To Keep MedTech Machines Healthy
- Should I Stay Or Should I Go? A Cloudy Decision
- The Insurance Segment Is A Core Component Of Field Services But Its FSM Needs Require Segment-Specific Support
- Now Is The Time For Multi-Time Horizon Planning
- Preparing Your Business To Capitalize On Best-In-Class Optimization
- COVID-19 - Managing Service Delivery And Supply Chain Disruptions With Remote Assistance
- Getting Back On Track
- Securing Against Supply Chain Risk
- Customer Service In The Time Of COVID-19
Field Service Management: The Importance Of A Solid Foundation
I recently read a few articles about the future of field service management. The things predicted to be important for the industry in the next 5 years are consistent.
How To Prepare For The Next Big Disruption
Okay, yes, significant disruptions do happen. How did your organization respond to the COVID-19 pandemic? Hopefully, well — but because of the disruption in our normal business processes, we discovered weaknesses in our ability to service our customers. Aligning our business processes and technology is a good start toward fixing them. Here’s how to get it done.
Post-Crisis Handbook – Managing The Backlog
We’ve been talking about disruption for quite a while, but many could not fathom its consequences or that it would even hit us. Nations, organizations and individuals have discovered that their business continuity plans could not mitigate the impact.
Your Guide To Mobile Workforce Management
To maintain top talent and nurture the new crop of field service workers, field service organizations must prioritize employee engagement. Without it, employee satisfaction — and by extension, customer satisfaction — profitability, and overall productivity are at stake.
The Convergence Of Events That Will Change The Field Service Industry
Futurist Ray Kurzweil is renowned for accurately predicting the shape of the spread and impact technology will have on people, industries and whole societies. Arguably one of his most controversial prophesies is known as The Singularity, made famous in the Johnny Depp film, Transcendence. Basically, the Singularity is the point of convergence between human capacity and technological innovation, where the machine is indistinguishable from the human.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Handheld Announces Major Upgrades To Its Popular NAUTIZ X2 All-In-One Android Rugged Computer
Handheld Group, a leading manufacturer of rugged mobile computers, today announced major upgrades to its Nautiz X2 enterprise rugged handheld. A new processor and more memory plus an upgraded operating system transform the all-in-one Nautiz X2 into a faster and more powerful device than ever before. Even with these upgraded features, pricing remains unchanged.
TWEETS FROM @FTONLINETweets From @FTOnline
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
The New Normal: Learn What Service Leaders Are Doing To Adjust
Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.