INDUSTRY INSIGHTS

  • The Future Of Bug Management Tools In Software Testing

    Developing applications is not an easy task and especially managing software releases according to customer expectations is very challenging. Software testing companies deploy different strategies to improve software quality while making sure they provide a flawless user experience. This is where bug management tools come in use and aid in improving quality. Bug tracking tools are useful in managing all the workflow of bugs appearing in the application during the testing process. Bugs or errors are the only way to understand why an application is not working properly.

  • Nucleus ROI Case Study: Salesforce And Non-Traditional Energy Supplier

    A non-traditional small-to-medium-sized energy supplier, deployed Salesforce Service Cloud and Field Service Lightning to facilitate growth, modernize the customer relationship management (CRM) infrastructure, and improve customer engagement. The project granted increased operational visibility and shortened the average time to complete a field service order by nearly half. The company dramatically improved efficiency as pen-and-paper reporting was moved to Salesforce CRM and grew its business by 50 percent without a commensurate increase in warehouse and field service staff.

  • Field Service Insight Trend #1: Mobile Augmented Reality

    The rollout of mobile technology is reaching a tipping point in the market. Many organizations have well-established mobile applications that connect to cloud platforms that provide immediate views into the operational workflows of their business. It is estimated that by 2020 75% of all field service organizations will be using mobile tech for their operations. This will ensure that technicians have the most up-to-date information when they need it and enhance the data capture from the field.

  • Field Service Insight Trend #5: Empowering Dealer Networks

    The equipment dealer industry is experiencing several trends which will continue to drive the need for dealers to modernize their business and operational systems, and enable a more connected experience with their customers. Further, as the equipment rental industry continues to expand, investments in optimizing the workflow will provide significant cost and operational savings.

  • Field Service Insight Trend #3: Understanding Big Data

    Making smarter, data-based decisions is a key innovation focus. With cloud-based analytics, organizations can bring disparate datasets to one place and harness the insights with all relevant information at their fingertips. This can be achieved through machine learning, whereby data is moved from a rear-view (reports that tell you what has happened/what the trends are) to a more predictive forward-view which can help with business planning.

More Industry Insights

SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group
 
IDC Enterprise Mobility
IWCE
 
Strategies For Growth The Service Council
Field Service Digital
 
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NAFA WBR Blumberg

FIELD TECHNOLOGIES' PARTNERS

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ServicePower Trimble PULSE Xplore Technologies
   

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