Traditional hardware manufacturers and original equipment manufacturers (OEMs) are all struggling with profitable revenue growth. The historic business model that was based on “Make, Sell, Ship + Attached Service” has either collapsed or is showing signs of duress. So, who can OEM’s count on to play a key role in the transformation that needs to take place? Field services.
During an emergency medical procedure or a routine radiation treatment, doctors and nurses rely heavily on machines to keep people healthy. Whether they’re surgical robots, defibrillators, or chemo dispensers, technical equipment saves lives — when they’re functioning correctly.
Enterprise software products have a history of being built around the business, with less of a focus on the individual user’s job functions and requirements. But research shows that for every dollar spent in user experience (UX) design, 100 dollars can be returned through increased productivity, reduced time spent navigating legacy systems and increased customer satisfaction.
Baydelta Maritime chose Latitude 7212 Rugged Extreme Tablets because in the high traffic and harsh conditions of the SF Bay, failure is unacceptable.
Round Rock is a young and tech-oriented community, and that’s reflected in the city’s employees. There was a time when the IT department was responsible for identifying new technology, figuring out the process to implement it and bringing it to the many business units it supports.
By choosing a more comprehensive fleet management solution to ensure compliance with the recent ELD mandate, Dobler & Sons has realized additional benefits to the way it manages it’s fleet and team of drivers.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Pointman, developers of SWRemote and leaders in field service technology, announced a new feature release for SWRemote adding two widgets to connect to their proposal building app, Acquire, and their paperless form building app, Scout. SWRemote has interacted with these apps in the past, but now it is linked to each allowing a seamless integration between the two.
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?
Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.