• 5 Ways To Elevate Your Customer Service With Video Telematics

    Skyrocketing customer demands. Tighter delivery timelines. Higher penalties for late shipments. Ensuring your customers needs are met while keeping operating costs down can feel like competing priorities. 

  • The Essential Guide To Engaging The Younger Generation Of Drivers

    Your company's success depends on having the best team of drivers in your fleet. But how do you recruit and hire top talent and then retain and motivate them? And, how do you do all this with an impending commercial driver shortage and a vast percent of the current workforce retiring in the next decade? The task of attracting, retaining, and engaging new drivers may seem daunting, but it is not insurmountable. This asset provides you with practical steps to help tackle the challenge ahead. 

  • 4 Dash Cam Videos That Show The Dangers Of Distracted Driving

    There are countless distractions on and off the road. Many drivers may not be aware of how dangerous each one can be. That’s why more and more companies are using dash cams to help capture, identify, and address distracted driving. Check out the video clips below to see the dangers that can result from just one moment of distracted driving.

  • Automation Is Not A Four-Letter Word

    In 1996, world chess champion Garry Kasparov played a highly publicized match against Deep Blue, an IBM supercomputer built to take down the world’s best players. Kasparov won the match 4-2, writing afterward about the inflexibility in the supercomputer's logic, joking that he thought he still had a “few years left.” He was wrong. One year later, an upgraded Deep Blue – capable of evaluating 200 million moves per second – won the rematch.

  • Building A More Flexible Workforce With Uberification

    The workforce is changing. Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers. This shift has driven significant investment in a number of tools designed to simplify field service, from AI-driven scheduling to step-by-step mobile workflows.



Aberdeen Group
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  • Overcoming The Barriers To Servitization

    Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.

  • A Cohesive Approach To FSM And Service Parts Planning

    Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution. 

  • Discover The Power Of The Cloud For FSM

    Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?


Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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