INDUSTRY INSIGHTS

• 4 Essential Steps For Getting Started With Location-Based Services

  The market for Location-Based Services (LBS) represents a fast growing and multi-faceted opportunity for entrepreneurs and small businesses. The global LBS market is expected to grow at approximately 27% CAGR through 2022, when it is forecasted to be worth $60.1 billion. This growth is primarily driven by the need for organizations across various industries to improve operational efficiencies, adhere to regulatory policies, and enhance worker safety. 

• A Post-Crisis Handbook For Service Leaders

  As a member of the Global Customer Transformation team at ServiceMax, I have the opportunity to interact with customers both before and after they have gone live with ServiceMax. I recently hosted our (virtual) Chief Service Officer (CSO) Summit, where leaders are free to share, exchange, and learn from one another on best practices and trends they see in their own service organizations. As you may have guessed, we kicked off the series by discussing COVID-19 and the effect it has had on the attendees’ respective organizations.

• Creating The Service Organization Of The Future

  Like many service organizations, United Service Technologies is navigating staffing challenges while simultaneously reacting to ever-increasing customer demand. Looking towards the future, Rodger Smelcer, Co-Founder and Vice President of United Service Technologies, is mounting a Covid-19 comeback strategy: making investments in technology and workforce training that is moving the organization away from reactive break-fix work and towards planned and predictive maintenance.

• How To Attract & Retain Millennial & Gen Z Employees

  Millennials and Gen Z currently account for more than one-third of the workforce, and in the next decade, these two generations are projected to account for 60 percent of working adults. In the service industry, the shift in the workforce has been pronounced. As Baby Boomers retire, the industry is facing a workforce in flux, balancing the demands of attracting the tech-savvy and collaborative demographic, while grappling with a service skills gap for the incoming recruits.

• What Is Geofencing?

  A trending technology in many different industries, geofencing isn’t really the barrier it sounds like—it’s more of a gateway or checkpoint that can provide valuable information. Here’s what you need to know about geofencing technology.