When faced with a crisis or disaster, whether it’s a fire, flood, pandemic, cyberattack or security breach, it can be daunting for solution providers and other channel firms to know where to focus their efforts. Issues that need immediate attention may range from restoring networks and service to evaluating staffing to troubleshooting IT supply chain problems, but other, longer-term challenges may also require resources and consideration as well.
- Creating A Connected Service Experience To Increase Brand Loyalty
- From Data To Knowledge: Making The Transition From Data Mining To Knowledge Discovery
- A Look At The Technologies That Will Help Mitigate Today’s Field Service Problems
- How To Reinforce Your IT And Manage A Remote Team
- Customer Experience During Times Of Crisis
- DFIR, Threat Hunting, And Navigating COVID-19 Lockdowns
- 4 Major Benefits Of Onsite IT Support
- The Cost Of Caring: Healthcare Needs FSM To Keep MedTech Machines Healthy
- Should I Stay Or Should I Go? A Cloudy Decision
Don’t Let Your Field Operations Turn Into A Rube Goldberg Machine
COVID-19 has revealed a lot about the way we live and work. Some of these lessons (“washing hands actually works!”) are obvious. Others are a bit more surprising, like our ability to become Zoom experts overnight. And some – like our sudden appetite for Rube Goldberg machines – are completely out of left field.
What Gartner’s 2020 Magic Quadrant Says About The State Of Service
This week, Gartner once again released its Magic Quadrant, evaluating Field Service Management software vendors on their ability to effectively provide solutions to their customers. The report is, as always, not just an assessment of the various vendors in the service industry, but also an overview of the state of the service market today, and what’s clear to me through Gartner’s market assessment is that service is becoming even more vital than it has been to the success, continuity, and growth of businesses in all sorts of different industries.
Alfa Laval Drives Service Excellence With Remote Assistance
Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.
Deliver Service With A Mind Towards Customer And Employee Safety
Having gone through the first global pandemic most of us can remember will change the way we think about a number of things, including the way we go about delivering service in the field.
COVID-19 Is Speeding Servitization Progress, But These 4 Barriers Will Hold You Back
One of the topics that has come up in the majority of conversations I’ve had with service leaders battling the challenges of COVID-19 is how it has impacted the way in which they need to serve their customers. The biggest wants and needs of their customer base look far different than they did just four months ago, and this is forcing companies to be creative and innovative to adapt to new demands.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Rugged Device Maker AINA Launches Instinctive Push-To-Talk App For Businesses And Individuals
AINA PTT, maker of the PTT Voice Responder, launched an instinctive walkie-talkie PTT application worldwide focusing on businesses and individuals. AINA Small Talk comes with an intuitive user-interface with the simplicity of a walkie talkie.
TWEETS FROM @FTONLINETweets From @FTOnline
Field Service And Virtual Expertise
In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."
Remote Service: Merged Reality For Real-Time Collaboration
In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.
Service From Home: Lessons Learned When Managing Change In Field Service
A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.