By replacing outdated systems with a modern field automation system, Pon Cat has improved productivity by 5% and eliminated payment for non-billable hours.
The future of the field services space is bright — valued at $1.78 billion globally in 2016, it is forecasted that this market will reach a value of $4.45 billion by 2022, equating to a 16.5% compound annual growth rate (CAGR). Enabled by technological advancements that have taken place over the last decade, these growth numbers can largely be attributed to the economical shift taking place in many organizations to service-based models which expand the focus from simply selling a product, to monitoring, maintaining, and creating other value-added services to add to a product offering.
In Part I of our series on Fleet Management and IoT, we examined trends and challenges the industry must address, including logistical issues related to online shopping, driver shortages, driver safety and productivity, and fuel price volatility. In Part II, we will look at how IoT is helping to address these challenges.
The transportation industry is undergoing unprecedented transformation. Fleet management professionals are faced with new challenges, regulations, and decisions on a rapidly increasing basis.
Company communication problems affect almost every aspect of a business and lead to hours of lost productivity, unhappy employees, upset customers and more. In this post, we’ll run through 3 common internal communication failures in business and how to fix them.
Three employee retention techniques that will help you better connect and support deskless teams so that they’ll want to stick around.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Liberty Global plc ("Liberty Global"), the world’s largest international TV and broadband company, is partnering with location platform leader Glympse to transform how customers receive important appointment details, including updates on the location and anticipated time of arrival of their technician.
Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.
In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.
How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.