I really enjoyed talking with Dave Pattison of Mission Linen Supply for this month’s cover story. As you’ll read, Mission Linen Supply was able to get out of a field service rut to truly modernize and transform their business. But as Dave and I were talking, I was thinking about how this process really takes some initiative and some discipline. It’s easy to get stuck — when things are going all right, it’s easy to make the decision to stick with the status quo.
If you haven’t heard the number by now, by December 18, 2017, 3.1 million commercial trucks and motor coaches will need to install an electronic driver log, or ELD system.
How to motivate your employees with healthy competition via gamification.
The Supreme Court has shown their final hand for everyone playing the wait and see game with the ELD mandate. They refused to hear a challenge to the ELD mandate. The final deadline to comply with the mandate of December 18, 2017, is now set in stone.
To receive true fleet intelligence and solve your business challenges, you need a system that goes beyond just dots on a map.
Digital transformation may be all the rage at the moment, but it comes with a multitude of questions and challenges of its own. We believe that Digital Transformation can be achieved by making People, Processes and Technology work together.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
ONE20, the industry’s first free membership community built exclusively for professional truck drivers, has entered into an Enterprise Agreement with C.H. Robinson, a Fortune 500 leading third party logistics provider headquartered in Eden Prairie, Minn. that provides global transportation services and third-party logistics.
Imagine a command center analyzing data from machines and automatically dispatching technicians when equipment needs service to prevent an outage. Machines, people and data working together to achieve real business outcomes. This is the vision of the future for industrialists and the intersection of modern field service and asset performance management lies at the heart of it.
The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.