Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
- Reaping The Rewards Of Service Excellence
- Why Strategic Alliances Are Important In Today’s Business Climate
- 10 User Experience Design Rules
- Industry 4.0 And The Customer Experience
- The Evolution Of The FSM Market – Is Your Organization Keeping Pace?
- The Importance Of Business Partnerships And Alliances
- Strategy In Motion: How To Successfully Create Productivity In A Digital Workplace
- Service Strategy And The 50/50 Rule
- Is Automation In The Workforce Bad For Field Service?
Your Mobile Deployments Don’t Have To Suck, But Here Are 5 Reasons They Do
When a dog breaks their leg, they tuck it under their body, avoid putting weight on it and keep walking with their other three legs. This might minimize the pain for the time being, but it doesn’t help the leg to actually heal. This is the same thing we see many field service organizations do with broken training processes, particularly after a new mobile app or device deployment to the field.
Accelerating Mobile Deployments For Firstline Workers & Operations
Today’s businesses recognize that they can’t equip their employees with dated devices and applications while expecting success. However, deploying new devices and software for your field and operations teams is tedious and expensive. You’re forced to take workers out of the field to train them, resulting in downtime.
5 Ways Remote Expertise Is Delivering Value
The Augmented Reality (AR) market continued to create value in many market segments in 2019. We did see struggles in the smart glass market as Magic Leap failed to meet unrealistic expectations and a number of AR companies collapsed including Meta, ODG, Blippar, and Daqri. However, we did see AR take hold in a few markets including product promotion and remote expertise.
Why Field Service Must Invest In Digital Transformation
We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind.
3 Companies Doing A Great Job At Fleet Management
Fleet managers must balance ever-shifting routes and customer needs — all while keeping drivers (and the public) safe. Three fleets are applying technology to better serve their customers, improve their efficiency, and boost the bottom line.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
NAFA Fleet Excellence Awards Nominations To Close February 7
NAFA Fleet Management Association, the vehicle fleet industry’s largest trade association, announces the nominations process for the 2020 Fleet Excellence Awards (FLEXY) will close on February 7. FLEXYs are a well-respected fleet management industry award and a valuable opportunity to reward innovation and solutions that yield strong results.
TWEETS FROM @FTONLINETweets From @FTOnline
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.