• FSM Software Implementation Best Practices

    Enterprise software deployments are costly and complicated and come with significant risk. Gartner estimates that between 55 percent and 75 percent of ERP deployments fail to meet their objectives. In 2015, the Standish Group’s CHAOS Report claimed that just 29 percent of enterprise management information systems (MIS) projects were considered successful. Field service management (FSM) isn’t immune to this level of disappointment.

  • 5 Best Practices In Digital Training & Engagement For Firstline Workforces

    According to the Service Council, 70% of service organizations indicated that they would be burdened by the knowledge loss of a retiring workforce in the next five to ten years and an additional 2 million workers will be required by the year 2021 to meet market demand for service and support. This creates an issue for organizations with large field forces, as training firstline workers isn’t easy.

  • 5 Mistakes Organizations Make When Training Their Field Workers On Digital Applications

    Effective training is essential for the productivity and success of frontline workers. Without it, workers won’t use their digital solutions correctly—or at all—hurting productivity and efficiency throughout the organization.

  • Top 5 Testing Automation Tools For Software Testing

    Organizations are introducing Agile, DevOps and Continuous Integration (CI) to deliver quality software faster. Test automation is an integral part of all these methodologies, is used to achieve quality at speed. And it has a proven track record of achieving quality in agile methodologies. Businesses are investing in automation testing rigorously to make the most out of these technologies.

  • The Blended Workforce: People, AI, & Automation

    If you took a straw poll on automation in the workforce, two distinct sides would emerge.  Some would see the potential for artificial intelligence (AI) to transform industries, driving innovation and growth through smarter automation. Others would worry about its impact on the workforce, convinced that every process automated was another job lost. 

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Aberdeen Group
IDC Enterprise Mobility
Strategies For Growth The Service Council
Field Service Digital
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NAFA WBR Blumberg


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Dell Rugged
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KORE Librestream Microsoft
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Trimble PULSE Venado Xplore Technologies



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  • Best Practices For AI In Self-Service: Empowering Customers And Service Agents

    Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?

  • How The Best-in-Class Stop Customer Churn

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  • How To Modernize Your Field Service

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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