Managed mobility providers are uniquely positioned to assist with many field service modernization initiatives including the adoption of next-generation mobile applications and Internet Of Things (IoT) solutions. Mobility and IoT share many of the same challenges: both areas are notorious for their lack of standardization, diverse vendor ecosystem, and multiple technology platforms; these areas have struggled to optimize connectivity and minimize security risks; and there are also the common business challenges of minimizing costs and future-proofing technology selection. Organizations struggle with decisions spanning which device types best fit their use cases; defining the device connectivity and data format; implementing security, governance, and policy across each layer; and ultimately staging, kitting, deploying and managing these business critical operations technologies.
Big data persists as a top-of-mind concern for business leaders, and the use of artificial intelligence (AI) is on the rise. Most companies now lump traditional data analytics, big data, and AI together in their strategies, since all help businesses make sense of the data explosion they’re experiencing.
Pt. I explored the opportunity costs of not holding your drivers accountable with GPS tracking systems in terms of wasted time tracking down drivers, as well as high labor costs. Pt. II will explore the opportunity costs of not preventing side jobs and providing proof of service.
The number one challenge organizations face without GPS tracking systems is a lack of driver accountability. Along with the common challenges that come along with low accountability, there are four opportunity costs your business is likely to experience.
The Digital Revolution has already disrupted media, finance, consumer products, healthcare, and other sectors. Manufacturing leaders can’t (and shouldn’t) escape it.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
idrive - A global leader in Intelligent Camera Systems and Computer Vision for the transportation industry — has released another industry first in its new embedded Facial Recognition for Driver Identification.
How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.