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INDUSTRY INSIGHTS

  • Are You Tracking All Five Stages Of The Field-Service Customer Journey?

    Today’s field-service customers demand responsive support, especially digital natives who are used to getting what they want when they want it.

  • Surpassing Customer Expectations With Faster, More Efficient Last-Mile Delivery

    Global e-commerce sales are increasing at an annual rate of 23% and are expected to reach more than $4 trillion by 2020. This dramatic growth is driving an exponential increase in the number of parcel deliveries as well as pickups for merchandise returns. To cost-effectively meet this increasing demand, companies are searching for new ways to improve efficiencies. This is particularly critical in the final leg of the journey to the customer’s location, often referred to as the last mile, which remains one of the most labor-intensive and costly portions of the supply chain.

  • The Connected Service Business

    Service providers face real challenges. They must ensure on-time performance of mission-critical tasks while optimizing remotely-deployed workforces. A new wave of technologies and increased pressure to provide excellent service are forcing the field service industry to adapt. This will continue as customer expectations increase and industry competition continues to grow. Is your service management solution preparing you for what’s next?

  • Differentiating Intelligent Scheduling Solutions

    With so many scheduling solutions on the market it’s difficult to select which solution best fits your service organization. Some scheduling solutions offer routing, others offer automated scheduling, while some provide real-time schedule optimization. It’s important to recognize what type of solution is suitable for your service organization, but how do you determine which solutions are appropriate? There are many contributing factors to deciding which scheduling solution is best for your organization. This paper examines a few of those key factors.

  • Industrial Internet Of Things (IIoT) And Digital Transformation

    Data from a study of 200 industrial and contracting executives shows that the Internet of Things (IoT), when well-integrated with business software, can facilitate digital transformation, drive revenue, reduce costs and increase competitiveness.

More Industry Insights

SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  

FIELD TECHNOLOGIES' PARTNERS

ARI driven fleet professionals driving results Astea International Logo
Dell Rugged
GPS Insight Havis Logo IFS
Infor KORE Librestream
Microsoft Panasonic Logo Prontoforms
SalesForce.com ServiceMax Logo ServicePower
Teletrac Navman Trimble PULSE Telogis, A Verizon Company
Xplore Technologies  

DIGITAL MAGAZINE

Field Technologies Magazine Cover

FROM THE EDITOR

TruGreen Balances Customer Experience Strategy And Tactics TruGreen Balances Customer Experience Strategy And Tactics

We’ll be featuring lawncare company TruGreen for an upcoming Field Technologies’ cover story, discussing how the company has been on a mission since 2014 to put technologies in place to transform its operations and better serve its customers. While I was talking with Ken DeWitt, CIO of TruGreen, for the article, he spoke about how one of the keys to success with a customer-centric approach is to have a solid strategy that guides every aspect of your tactical approach.

More From The Editor

RECENT WEBINARS

  • Today’s Innovation For Tomorrow’s Digital Transformation

    We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?

  • Teleport Your Reps - Use Augmented Reality To Virtually Bring Remote Experts Onsite

    Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.

  • The Customer’s Journey – Field-Service Management (FSM) Technology And The Connected Home

    ServicePower enables field service organizations to deliver faster and smarter service to customers, through a unified FSM suite. The integrated modules enable the field service organization to drive exceptional customer experiences while improving operational performance every step of the way.

More Webinars

ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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