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INDUSTRY INSIGHTS

  • 5 Ways Companies Can Improve Its Field Service Operations In 2019

    With 2018 in the rearview mirror and 2019 full speed ahead, it’s important that field service companies make sure strategies and efforts are aligned to help move their goals forward. Fortunately, there are several best practices available to ensure a year of growth and success. Below are five ways companies can improve their field service operations in 2019.

  • IoT And Self-Service: Putting Power In The Hands Of Your End User

    The influence of Internet of Things-enabled devices is maturing across a broad spectrum of industries. This report explores how the power of loT data can be shared with customers to help turn your technology advancements into brand differentiators. 

  • How The Best-In-Class Use AR For Superior Service Management

    Technician turnover continues to create challenges across the Field Service Management industry, and organizations are scrambling to keep up. Best-in-Class organizations are embracing emerging technologies like Augmented Reality (AR) to help manage these new workforce pressures. This report explores Augmented Reality successes, and charts a path to success for those businesses ready to embrace an augmented future.

  • How The Best-In-Class Use AR For Superior Service Management

    Technician turnover continues to create challenges across the Field Service Management industry, and organizations are scrambling to keep up. Best-in-Class organizations are embracing emerging technologies like Augmented Reality (AR) to help manage these new workforce pressures. This report explores Augmented Reality successes, and charts a path to success for those businesses ready to embrace an augmented future.

  • Machine Learning And Field Service Management In Practice

    From small businesses to large international corporations, a wide range of field service organizations are investing considerable resources in cognitive technologies such as learning algorithms and artificial intelligence.

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SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  

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Infor KORE Librestream
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Teletrac Navman Trimble PULSE Telogis, A Verizon Company
Xplore Technologies  

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FROM THE EDITOR

Strategic Field Service Takes Hold Strategic Field Service Takes Hold

I’ve witnessed significant progress among field service organizations this year. If asked to summarize what’s happening, I’d conclude that in 2018 field service has become more strategic. Born from the recognition that field service can be a profit center versus a cost center, companies have begun to realize that being more intentional about how they’re delivering field service can truly transform their business.

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RECENT WEBINARS

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

  • Demystifying Digital Transformation

    The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask.  There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.

  • Today’s Innovation For Tomorrow’s Digital Transformation

    We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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