Good communication is a key to success for any organization. Most professionals are decent communicators, but there is always room for improvement. I’m not just talking about how you communicate with your customers. I am also talking about communication within your own team, especially between the field and the home office. All of this impacts customers and future product/service decisions. There is a difference between “good enough” and “good” communication. Why is achieving good communication so important? And what can you do to make sure you are there? One technique that has a huge impact is active listening.
Unemployment is at historical lows. What does this mean for the service industry, and what can employers do to better retain talent? Service work involves a high turnover rate for employers as employees are often required to engage with customers who might not be having their best day, on top of performing their actual duties. These range from fixing a broken air conditioner in a Florida hotel room to installing a new satellite dish on the top floor of a New York City apartment building on a rainy day.
Mobility platforms in the enterprise space are currently undergoing a major transition for a number of reasons. For example, Microsoft has announced end of support dates within only a couple of years for mobile computer operating systems such as Windows CE, WM, Embedded Hand Held and Windows 10 IoT. Once these dates are reached, existing devices with these operating systems will not receive patches/security updates from Microsoft and extended support for existing devices will be left to the manufacturers. As a result, manufacturers are forced to release product with operating systems that will be supported long term.
A large field service organization with technicians working around the country had a problem. Every day, the technicians performed their work well. They had the instruments, knowledge, tools and gear they needed to get their work done efficiently and effectively. They even had mobile devices for accessing and recording data related to the equipment they worked on.
Big data persists as a top-of-mind concern for business leaders, and the use of artificial intelligence (AI) is on the rise. Most companies now lump traditional data analytics, big data, and AI together in their strategies, since all help businesses make sense of the data explosion they’re experiencing.
Pt. I explored the opportunity costs of not holding your drivers accountable with GPS tracking systems in terms of wasted time tracking down drivers, as well as high labor costs. Pt. II will explore the opportunity costs of not preventing side jobs and providing proof of service.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
idrive - A global leader in Intelligent Camera Systems and Computer Vision for the transportation industry — has released another industry first in its new embedded Facial Recognition for Driver Identification.
How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.
Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.