A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
Here’s why AI-powered technology is the key to empowering service pros at every skill level .
The tech industry loves acronyms—it has one of the richest abbreviated slang vocabularies of any industry. While this helps insiders to rapidly communicate with each other, it can leave the very people it’s meant to serve baffled. With Gartner’s newly coined term, Low-Code Application Platform (LCAP), and the shift towards it, it’s worth examining for those evaluating LCAP solutions for the field.
There’s a high cost to be paid for poor enterprise asset management (EAM). For capital-intensive sectors such as heavy manufacturing, oil and gas, and utilities, downtime is the single largest source of lost productivity and revenue. According to analyst company Aberdeen Research, unplanned downtime can cost manufacturers as much as $260,000 an hour.
It’s getting colder and there’s no better way to cozy up than with a fireside chat! In the first of two fireside chats, ProntoForms’ Product Management VP Russ Halliday and Product Marketing Manager Joel Fear discuss the impact of low-code application platforms (LCAP) in fieldwork. So load up on smores and prepare to learn how LCAPs are shaping field processes and digital transformation.
Upgrading legacy mobile applications and devices is always a challenge for organizations with large firstline workforces. Key trends - such as the shift from Windows-based to Android rugged device operating systems, as well as the need to update antiquated application user experience - are ratcheting up the pressure to migrate to new devices and applications. As you start thinking about migrating these devices, what do you need to consider to ensure a smooth transition? This article will explore what you need to think about prior to transitioning your team will be using their devices on the job sooner and more effectively.
AI is already improving service operations, and more opportunities for ROI are emerging.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Today Joist, the #1 app for contractors, announced the launch of its first SaaS solution, Joist Pro. After the success of its core mobile product, used by over 115,000 trades contractors, the upgraded solution offers new professional features including work orders, attachments, contracts & signatures, customized logo, and innovative client notifications, giving contractors an advantage in the field to win jobs. Since its May launch, over 30,000 contractors have subscribed to Joist's new upgraded feature set.
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
Service is changing in a number of ways. New entrants, customer demands, and technological advancements are leading organizations to make bold changes to the business in several key ways.
As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.