INDUSTRY INSIGHTS

  • Don’t Let Your Field Operations Turn Into A Rube Goldberg Machine

    COVID-19 has revealed a lot about the way we live and work. Some of these lessons (“washing hands actually works!”) are obvious. Others are a bit more surprising, like our ability to become Zoom experts overnight. And some – like our sudden appetite for Rube Goldberg machines – are completely out of left field.

  • What Gartner’s 2020 Magic Quadrant Says About The State Of Service

    This week, Gartner once again released its Magic Quadrant, evaluating Field Service Management software vendors on their ability to effectively provide solutions to their customers. The report is, as always, not just an assessment of the various vendors in the service industry, but also an overview of the state of the service market today, and what’s clear to me through Gartner’s market assessment is that service is becoming even more vital than it has been to the success, continuity, and growth of businesses in all sorts of different industries.

  • Alfa Laval Drives Service Excellence With Remote Assistance

    Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.

  • Deliver Service With A Mind Towards Customer And Employee Safety

    Having gone through the first global pandemic most of us can remember will change the way we think about a number of things, including the way we go about delivering service in the field.

  • COVID-19 Is Speeding Servitization Progress, But These 4 Barriers Will Hold You Back

    One of the topics that has come up in the majority of conversations I’ve had with service leaders battling the challenges of COVID-19 is how it has impacted the way in which they need to serve their customers. The biggest wants and needs of their customer base look far different than they did just four months ago, and this is forcing companies to be creative and innovative to adapt to new demands.

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RECENT WEBINARS

  • Field Service And Virtual Expertise

    In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."

  • Remote Service: Merged Reality For Real-Time Collaboration

    In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.

  • Service From Home: Lessons Learned When Managing Change In Field Service

    A lot of field service organizations have been hit with this new change that requires them to rethink how to run their business. They're looking for support, not only from their organization, but they also want to hear how other companies are holding up in this time of uncertainty. Salesforce Field Service is bringing together businesses to learn and discuss how different organizations are handling the fast and sudden spread of COVID-19. Join us to hear Salesforce field service experts share how they've been supporting their customers during this uncertain time.

ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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