INDUSTRY INSIGHTS

• 5 Ways To Elevate Your Customer Service With Video Telematics

  Skyrocketing customer demands. Tighter delivery timelines. Higher penalties for late shipments. Ensuring your customers needs are met while keeping operating costs down can feel like competing priorities. 

• The Essential Guide To Engaging The Younger Generation Of Drivers

  Your company's success depends on having the best team of drivers in your fleet. But how do you recruit and hire top talent and then retain and motivate them? And, how do you do all this with an impending commercial driver shortage and a vast percent of the current workforce retiring in the next decade? The task of attracting, retaining, and engaging new drivers may seem daunting, but it is not insurmountable. This asset provides you with practical steps to help tackle the challenge ahead. 

• 4 Dash Cam Videos That Show The Dangers Of Distracted Driving

  There are countless distractions on and off the road. Many drivers may not be aware of how dangerous each one can be. That’s why more and more companies are using dash cams to help capture, identify, and address distracted driving. Check out the video clips below to see the dangers that can result from just one moment of distracted driving.

• Automation Is Not A Four-Letter Word

  In 1996, world chess champion Garry Kasparov played a highly publicized match against Deep Blue, an IBM supercomputer built to take down the world’s best players. Kasparov won the match 4-2, writing afterward about the inflexibility in the supercomputer's logic, joking that he thought he still had a “few years left.” He was wrong. One year later, an upgraded Deep Blue – capable of evaluating 200 million moves per second – won the rematch.

• Building A More Flexible Workforce With Uberification

  The workforce is changing. Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers. This shift has driven significant investment in a number of tools designed to simplify field service, from AI-driven scheduling to step-by-step mobile workflows.