This is about the time of year when companies are planning and budgeting for next year. Usually, this starts with an exercise around forecasting revenue. Over the last few years, we have seen companies expand their thinking about revenue growth to include field service as a new source of revenue. Carlos Gomez, North America VP of Sales for Bently Nevada, a division of Baker Hughes was one such business leader who appreciated that his field service people could be a significant source for revenue growth.
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Manufacturing - The Move To Servitization And Circularity11/30/2021
The servitization megatrend is upon us. Industrial machine manufacturing companies are adding service revenue streams and changing their business models, usually to augment but sometimes to replace product-based business, in an aim to win and retain their customers and markets. This, coupled with the trend of moving away from a linear economy to a circular one, is changing the thinking of leading manufacturers of industrial machinery.
Transforming The Service Supply Chain: Reverse Logistics Is No Longer An Aftermarket Activity11/30/2021
Ally Pinder, Program Director, Service Innovation and Connected Products at IDC explains why and how reverse logistics is critical to the customer experience and the service life cycle in the latest ‘IDC Technology Spotlight’ sponsored by IFS.
Increase The Mobility Of Your Sales Force Through A Mobile Sales Platform11/18/2021
A mobile sales platform can take your sales team a long way in terms of engaging prospects and conversion rates. Digital platforms and technology increase the mobility of all departments, and sales is a core component of any company. Monitoring the productivity of sales reps through an app installed on their phones can help improve the pace of sales operations. Productivity metrics, sales data, and relevant trends can be analyzed to ensure that sales operations are running smoothly.
North America Enterprise Mobility Market Size To Record Remarkable Growth USD 3.5 Billion By 202611/16/2021
According to a recent study from market research firm Graphical Research, the North America enterprise mobility market size is poised to expand at substantial CAGR during the forecast period. Bullish adoption of mobility solutions across BFSI, healthcare, manufacturing and retail sectors will spur North America enterprise mobility market volume. An exponential rise in data breaches has propelled the demand for enterprise mobility management (EMM) solutions. Similarly, a surge in the mobile workforce within organizations to enhance workforce productivity will bolster the product demand.
Does Your Field Service Organization Show And Tell?11/16/2021
The way your field service technicians learn, work and communicate is changing. A recent study from Techsmith found that millennials are more visually minded than previous generations.
Dialpad Announces Direct Inward Dialing And SMS Support For Australian Businesses11/22/2021
Dialpad Inc. , the industry leader in AI-powered communication and collaboration, today announced it is bringing localized Direct Inward Dialing (DID) and SMS support to businesses operating in Australia.
The Field Service Manager Feedback Dilemma11/23/2021
Field service managers need data to coach their teams in order to continually improve their service levels. But a quarter trillion surveys a year are causing record survey fatigue and as a result field service programs are failing. The results are lower quality feedback laced with complaints, which carries the threat of killing employee morale at a time when service expectations are higher than ever.
Salesforce Field Service: Built For Change11/15/2021
Tap into the latest innovations from Salesforce Field Service, built on the Customer 360. Unleash Salesforce Field Service to manage the changing needs of your business. Scale across the globe with automated scheduling built on Hyperforce. Empower trailblazers and partners to extend the mobile experience for every mobile worker. Build trust with effortless customer experiences such as self-service scheduling and 2-way video support.
Digitally Transforming Field Operations With The Power Of Location10/29/2021
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities. Watch this on-demand session to learn how the power of location can help you
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.