Improving your field service organization’s (FSO) ability to create better results is always going to be on an owner’s wishlist. However, improving productivity is easier said than done. You must consider the challenges and problems you’re going to run into when doing so. So how exactly can you effectively improve your FSO’s productivity?
- Everything You Need To Know About Winterizing Your Heavy Equipment
- Service Delivery Without Contact
- How To Increase Customer Loyalty
- 5 Questions to Address Increased Supply Chain Demands
- How Telematics Can Boost Fleet Safety While Lowering Costs
- 2 Service Dashboards To Provide Visual Insight Into Proactive Service Management
- Metrics To Improve The Customer Experience
- The 5 Rules Of Customer Retention
- 6 Tips For Selecting The Best Cloud For SAP
What Is Dispatch Software And Who Should Use It?
Deciding on the right field service software is very important and it needs to have strong scheduling and dispatch tools. Let’s take a look at dispatch software and see who should be using it.
Technical Reps Or Agent Techs? The Inter-Changing Roles Of Technical Support And Customer Service
There’s a new trend in customer service: the borders between technicians and agents are becoming blurred, with each one taking on aspects of the others’ traditional roles. This week’s blog explores the drivers for changing roles in contact centers and field service, how the trend is here to stay, and what companies can do to foster cross-department collaboration.
The Start Of A New Era: How Service Leaders Are Preparing For COVID-19 Vaccine Rollout
As the widespread vaccine rollout gets underway, service leaders must consider the implications of the vaccine on their business. Read the blog the uncovers some of the considerations that may affect future policies for employee vaccinations.
Consumer Expectations Of Technician Visit During The Pandemic: January Edition Survey Results
A series of surveys were conducted since the onset of the pandemic to identify evolving trends in customer expectations and whether remote assistance solutions are and remain to be extensively adopted by field service organizations. Read this recent survey, conducted to assess how the vaccine rollout is expected to shape consumer expectations regarding technician visits.
Resilience Gives Way To Dominance: Three Predictions For How Service Emerges Stronger Than Ever In 2021
In a year fraught with such fear, turbulence, and complexity as 2020, it has sometimes taken effort to see the positives. As someone who cares deeply about this industry, one of those positives for me has been witnessing how the leaders I’m speaking to have risen to the challenges of this year with grit, resilience, and fortitude. They’ve shown true compassion for their coworkers and customers alike, bonded together by a deepened sense of empathy.
Cloud4C Collaborates With Citrix For VDI Solutions
Cloud4C, World's leading Cloud Managed Services provider, has partnered with Citrix to offer Citrix Virtual Apps and Desktops service for enterprises to leverage unmatched security and mobile workforce capabilities.
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How Can Manufacturers Build Effective Field Service Today?
Discrete manufacturers are still learning how to make field service successful in today’s world. Luckily, our tools can help. You can now streamline your processes, so that every job gets done safely and correctly, resulting in fewer customer interactions.
Adapt To Change By Engaging With Customers And Empowering Employees With Real-Time Interactive Support
Customer service has never been more strategic or mission critical to an organization. Scaling up customer service and changing the way to deliver service is essential in adapting to meet the changes of the market and the customer. Organizations are faced with an increase in case volume, growing customer expectations to deliver remote support, and prioritizing the health and safety of their employees and customers. These priorities create a blueprint into how to scale up and rise to expectations equipping organizations to meet the changes of the market and the customer.
Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX
During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.