Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
- 10 User Experience Design Rules
- Industry 4.0 And The Customer Experience
- The Evolution Of The FSM Market – Is Your Organization Keeping Pace?
- The Importance Of Business Partnerships And Alliances
- Strategy In Motion: How To Successfully Create Productivity In A Digital Workplace
- Service Strategy And The 50/50 Rule
- Is Automation In The Workforce Bad For Field Service?
- Are You Successfully Managing Your Customer Relationships?
- 'Single View Of The Customer' Requires An Empowered Tech
Why Field Service Must Invest In Digital Transformation
We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind.
3 Companies Doing A Great Job At Fleet Management
Fleet managers must balance ever-shifting routes and customer needs — all while keeping drivers (and the public) safe. Three fleets are applying technology to better serve their customers, improve their efficiency, and boost the bottom line.
7 Clips Of Shocking Footage From Field Worker Dashboard Cameras
Fleets now have more power than ever before to see what’s happening in the field with video footage from dashboard cameras. Watch the short clips below to learn more about how video can protect fleets and save lives.
Machine Vision + Artificial Intelligence: Transportation's Fast Lane To Innovation
Imagine a world where all vehicles are equipped with technology that allows them to “see” the world around them. Such technology could serve as an extra pair of eyes for the driver, scanning the environment for hazards, and alerting him or her to potential collisions. It might even proactively help the driver make evasive maneuvers, particularly in situations where slivers of seconds can mean the difference between life and death. In that world, the technology in the vehicle serves as a guardian, a sentry that’s always vigilant, always watching out for the driver and everyone around it.
The Radical Age Of Uberization
Uber turned the service world on its head, setting a whole new standard for day of service communications. It was the frictionless, transparent and punctual service which we ultimately all bought into. The uberization of services is all about addressing a consumer market that has been characterized by unpredictable customer experience. Service expectations, especially around visibility and communication on the day of service, are fast becoming table stakes in B2C, and soon enough B2B.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
Zinier Raises $90M To Transform Field Service Workforces With AI-Driven Automation
Zinier, the leader in intelligent field service automation, today announced that it has raised $90 million in Series C funding to transform field service workforces with AI-driven automation. New investor ICONIQ Capital led the round with new participation from Tiger Global Management, and return investors Accel, Founders Fund, Nokia-backed NGP Capital, France-based Newfund Capital and Qualcomm Ventures LLC. The funding will support global customer adoption and expansion of Zinier’s AI-driven field service automation platform, ISAC.
TWEETS FROM @FTONLINETweets From @FTOnline
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.