In my last article, I discussed why essential leadership skills need to change and examined the new attributes required for future field service leaders to be successful. Many of these attributes, including embracing diversity, being a fearless decision maker, the ability to bring a vision to life, etc. could be classified as personal leadership traits. These traits must be complemented with a solid business acumen, as well as a thorough understanding of the latest service-enabling technologies and strategic planning know-how in order to round out the ideal skill set of the future service leader.
Embracing the Customer Loyalty Loop can yield a powerful competitive advantage that will make it hard for your competitors to copy, and will drive new revenue to your bottom line. Despite all that high value, the idea of developing processes around the entire customer experience does not come naturally or easily to most companies.
Many organizations that have implemented field service management (FSM) solutions now have a dilemma. Recent advances in technology — in terms of platforms, software, and hardware — have caused these organizations that had originally gained a competitive advantage, to risk being left behind. It’s not just the advancement of technology; the focus for many field service organizations has changed due to consumers ever-increasing expectations, and the deregulation of certain industries.
Are you waiting until the last minute to equip your fleet with ELD? The effective date of the ELD mandate is December 18, 2017. If you haven’t purchased ELD by now, you are already running behind – and it’s bound to cost you.
The field service industry has seen significant growth in recent years, and experts foresee that growth continuing easily into the next decade. In fact, a study by the market research firm Markets and Markets projected a 17 percent growth rate between 2014 and 2019. The industry therefore anticipates a slew of trends, due partly to the cascade of technological advances that have swept the workplace. Some of those trends will include growing automation, the rise of Internet of Things, improving "soft skills" in customer service relations and an aging workforce.
Ask any professional what they want more of in their work, and they’ll tell you: satisfaction. They want to work with the smartest people on the most challenging problems using the best tools.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
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Stockport, UK - ServicePower, Inc., a market leader in field service management solutions, has signed managed services contracts with two new organizations which operate in the appliance, electronics and heating services and insurance cover sectors. The deals will enable both companies to improve delivery through increased service coverage.
Konica Minolta, Inc. is a large Japanese technology company headquartered in Tokyo, serving over 150 countries worldwide. Konica Minolta Healthcare Americas, Inc., headquartered in Wayne, NJ, is focused on imaging technologies including Digital Radiography, Ultrasound, Healthcare IT and Service Solutions. In the Americas, Konica Minolta Healthcare employs 50 direct service technicians, and 250 dealer-based technicians.
Buying mobile technology for use in a professional work environment is very different from buying a device for personal use. Sifting through the multitude of mobile device variations is far from simple. But, it’s not impossible. Even better, you don’t need extensive IT resources to source an effective mobility solution. You just need to know how to evaluate and buy mobile devices the right way for your environment: the professional way. That is why this webinar is a win-win, and exactly what you need to boost your credibility with colleagues, customers, and C-level executives alike.
In this informative webinar, find out how AI, which has traditionally been reserved for schedule optimization, can be used to provide the digitization and efficiency your field service operation needs and the intelligence and prioritization for you to make a positive customer experience a reality.
Running a business is challenging. Add in owning and managing company vehicles along with a mobile crew and now you’ve reached a whole new level of complexity. You have different difficulties to contend with to stay successful and keep ahead of your competition.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.
Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.
