INDUSTRY INSIGHTS

  • Truth In Teamwork How Cross-Functional Collaboration Drives Remote Resolutions

    Discover why collaboration between field technicians and contact center agents is now a top priority for leading enterprises and how visual technology can help your organization to encourage it.

  • Computer Vision In Field Service: Empowering And Enabling Technicians

    Even before COVID-19 disrupted the world, the introduction of Computer Vision into field service had begun to transform the industry. Seasoned Baby Boomer field service technicians are rapidly approaching retirement, causing a generational gap. When these older technicians hang up their tools, precious industry knowledge retires along with them.

  • Automated Field Service Scheduling: The Power Of Computer Vision AI

    Improving efficiency has become a priority for many field service organizations, and some are succeeding by harnessing the power of AI to improve their internal processes, especially for automated field service scheduling.

  • 6 Ways To Increase Technician Utilization Using Vision

    Technician utilization has long been a critical KPI for field service organizations. Measuring and maximizing the time spent on service delivery, as opposed to travel and admin, for example, enables enterprises to boost productivity, profitability and safety.

  • The Service Leader's Guide To Workforce KPIs: Measure What Matters

    The service landscape is facing a dramatic transformation that ranges from the need to skill up a new workforce, to a move away from reactive break-fix work towards a predictive service model. This, coupled with the desire to limit expensive on-site visits and customer demands for enhanced SLAs, means every service moment matters. To make this transformation a reality requires a workforce of high performers, but there are plenty of hurdles on the path to achieving this goal.

SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group
 
IDC Enterprise Mobility
IWCE
 
Strategies For Growth The Service Council
Field Service Digital
 
TSIA Logo VDC Research
NAFA WBR Blumberg

FIELD TECHNOLOGIES' PARTNERS

Aquant CSG ECI
FIeldPoint IFS
Lytx Microsoft SalesForce.com
TechSee Turbo Systems Skyllful
Zinier  

TWEETS FROM @FTONLINE

RECENT WEBINARS

  • Expanding The Value of Virtual Support In A Touchless Environment

    "Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.

  • How COVID-19 Has Permanently Changed The Future Of Field Service

    2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.

  • 10 Tips And Tricks For The Field Service Industry

    Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field,  specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.

ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.