Famed business consultant, educator, and author Peter Drucker said, “What gets measured, gets managed.” This mantra is as important today as ever when running a business, especially for the service executives when insight into metrics positively impacts the Customer Experience (“CX”).
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- How Will Last-Mile Logistics Change After The Pandemic?
- 4 Ways To Leverage AI In Customer Service
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- IT Spending During COVID-19: 3 Insights From Recent Surveys
- Asset And Safety Management Post COVID: Why Safe Is Risky
- Achieving Maximum ROI From Field Service Management Software
5G And The Future Of Work
5G is here and so is the need to roll out 5G networks and infrastructure. How can telecoms optimize their field service operations to keep pace?
The Utilities Evolution: How To Build A Smart Grid
Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, crews to support, and data points to analyze. Utility companies today can be divided into five stages of technology maturity: Pen and Paper, Early Digitization, Full Digitization, Early Automation, and Full Automation.
10 Things We Hate About Manual Scheduling (And What To Do About It)
With so many moving parts and daily surprises to cope with, there are an awful lot of ways a complex field service operation can go wrong. Too much information? Too little? Different parts of the organization trapped in their own silos? This ebook outlines challenges of scheduling and dispatching, and how automation software can help streamline your processes.
How To Reduce Field Service Costs To Meet Optimization Goals
Field service organizations have long been implementing measures to reduce their high operational costs. In particular, technician dispatches are a huge drain on operating expenses when considering labor costs, vehicle expenses, and the opportunity-cost of having technicians unavailable for revenue-producing activities.
Why Your Field Tech Organization Should Measure Customer Effort
As field service organizations transition to a more customer-centric model, customer effort is becoming of higher importance. As a central part of CX metrics, Customer Effort Score (CES) is emerging as a core KPI in field services, and the most predictive for brand loyalty.
SureView Launches Field Operations, Transforming Event Response For SOCs
Today, SureView, the leading developer of software that improves the ability of security command centers to manage and respond to events, released their Field Operations module.
TWEETS FROM @FTONLINETweets From @FTOnline
The New Must-Haves In Field Service
The global COVID-19 pandemic has fundamentally changed the way we do business, particularly in the Field Service industry. Everything from customer habits to how field service organizations interact with their team has rapidly changed as we all navigate these uncertain times.
Expanding The Value of Virtual Support In A Touchless Environment
"Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.
How COVID-19 Has Permanently Changed The Future Of Field Service
2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.