More Featured Articles


  • Before It Breaks: Field Service In A World Of Connected Products And Infinite Data

    The Internet of Things and the data it produces are increasingly transforming how we interact and how we work. This new world is creating opportunities for companies to engage with customers in new ways and deliver revolutionary, brand-defining service and support. Watch this on-demand webcast from the Salesforce studio with Salesforce's Gary Brandeleer, Field Service Lightning Sr. Product Manager, and Henry Liu, Salesforce IoT Product Manager. Watch as they discuss how IoT data drives predictive field service and demonstrate the combined power of Field Service Lightning with Salesforce IoT, allowing companies to leverage device data to build better customer relationships by delivering proactive service.

  • Pool & Spa Company Improves Communication, Organization, Efficiency And ROI With Field Service Management Solution

    Superior Pool Spa and Leisure, Ltd., deployed Salesforce Field Service Lightning (FSL) to address challenges with organization, communication, and efficiency associated with growing the business. The project enabled Superior to provide end-to-end visibility into its field service operations, improving customer satisfaction and internal communications. Superior has redeployed seven staff members while accelerating job resolution and increasing customer retention, earning the company an average of two new contracts per month.

  • Salesforce Field Service Lightning Guidebook

    Salesforce Field Service Lightning enables companies to streamline, automate, and optimize their field service operations. Nucleus found that Field Service Lightning customers were able to increase consistency and efficiency, reduce logistics and inventory costs, and increase service-related sales. Companies moving from previous applications or paper-based systems were able to increase dispatcher productivity by 20 to 30 percent while optimizing field service resources to complete up to 50 percent more service requests with the same level of staff.

  • Energy Supplier Sees 326% ROI After Deploying New Cloud-Based Field Service Solution

    Atlantic Energy, a non-traditional small-to-medium-sized energy supplier, deployed Salesforce Service Cloud and Field Service Lightning to facilitate growth, modernize the customer relationship management (CRM) infrastructure, and improve customer engagement. The project granted increased operational visibility and shortened the average time to complete a field service order by nearly half.

  • Improving Firstline Worker User Experiences To Drive Business Outcomes

    Firstline workers were among the earliest users of mobile technology. Before Blackberries and iPhones became ubiquitous among white-collar professionals and consumers, service & repair technicians, public safety personnel, and other task-based workers used ruggedized mobile computers and the earliest handheld devices.

More Industry Insights



Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  


ARI driven fleet professionals driving results Astea International Logo
Dell Rugged
GPS Insight Havis Logo IFS
Infor KORE Librestream
Microsoft Panasonic Logo Prontoforms ServiceMax Logo ServicePower
Teletrac Navman Trimble PULSE Telogis, A Verizon Company
Xplore Technologies  


Field Technologies Magazine Cover


TruGreen Balances Customer Experience Strategy And Tactics TruGreen Balances Customer Experience Strategy And Tactics

We’ll be featuring lawncare company TruGreen for an upcoming Field Technologies’ cover story, discussing how the company has been on a mission since 2014 to put technologies in place to transform its operations and better serve its customers. While I was talking with Ken DeWitt, CIO of TruGreen, for the article, he spoke about how one of the keys to success with a customer-centric approach is to have a solid strategy that guides every aspect of your tactical approach.

More From The Editor


  • Demystifying Digital Transformation

    The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask.  There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.

  • Today’s Innovation For Tomorrow’s Digital Transformation

    We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?

  • Teleport Your Reps - Use Augmented Reality To Virtually Bring Remote Experts Onsite

    Augmented Reality is providing real-time remote expert assistance. Boston Scientific, a manufacturer of medical devices used in interventional cardiology, has deployed a Merged Reality app to provide clinicians with expert assistance in the setup and use of their life-saving equipment. In this on-demand webinar Eric Prager from Boston Scientific shares the technology and strategy they have deployed to provide immediate expert assistance, help eliminate travel, and increase customer confidence.

More Webinars


Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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