Vivint Smart Home Solves The Field Communication Conundrum
Vivint Smart Home Solves The Field Communication Conundrum

A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.

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    You can imagine my surprise and, candidly, delight, on a recent overseas flight that held a particularly tight connection at its terminus. As we began the initial descent into London, a flight attendant approached, iPad in hand, and informed me in impeccable, proper Queen’s English, “Pardon me, Mr. Brisbourne. We can see you’ll have but 15 minutes to make your way to Terminal 2 for your connection to Barcelona. Once we’ve completed our taxi, I’ll be here to escort you and a few others as quickly as possible, ahead of the crowd. Just please be ready to rise and join me when the seatbelt sign dims.”

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  • Winning Smarter: Enabling A Hybrid Mobile Workforce

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Tips To Keep Your Field Techs Happy Tips To Keep Your Field Techs Happy

Why should you care about how happy your field technicians are? Happy techs are more likely to provide the type of service and customer experience you’d like them to, as well as being more inclined to perform at optimal efficiency and to stick around for the long term. Your technicians are really one of your most valuable assets, so putting some time and energy into their job satisfaction is an investment well worth your while. What are some of the ways you can do this? Here are a few tips.

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    Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.

  • How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros

    In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one.  For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip.  Enter a mobile communication platform.  Imagine sending a text or photo to the entire service team and getting your question answered in seconds!  It’s like the ‘Bat Phone’ for service.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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