The marketplace for equipment manufacturers is rapidly moving from a pure product focus to a customer outcome-based focus. With this change, every manufacturer will be faced with the hard truth that their customers are changing the way they purchase. New customer expectations, new models, and new capabilities will put tremendous pressure on today’s field services organization to adapt, be relevant, and continue to deliver a key revenue stream for their company.
A misconception about GPS providers is that all of them offer unlimited historical telematics data. This is not the case. How far back GPS providers offer telematics data varies anywhere from 90 days, six months, one year, two years, etc. While it may not seem important initially to choose a provider that offers open access to unlimited historical telematics data, there are a few reasons it is.
There are a host of reasons why companies decide to implement a telematics system into their business. Every business is unique, but usually face one of three common business challenges when it relates to their vehicles and equipment.
There are many benefits to using GPS tracking in your fleet operations. However, there can be issues that arise that cause the initiative to fail. Whether you are looking to implement GPS tracking for the first time or looking to change providers, there are four common challenges to be aware of that cause people to give up on the technology before they get the chance to experience the benefits.
The evolution of field service from a cost center to a profit center has been ongoing for the past decade – and in some industries, field service has emerged as a critical and even primary profit generator.
Developing a mobile app and acquiring users in the first-hand tops the list of marketers. No matter, what monetization strategies you have adopted, unless you have not invested some time in marketing efforts, you might lose early traction.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
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The Enterprise Mobility Exchange East Coast brings together CIOs, VPs and Directors of Mobile, IT and Digital Innovation and leading minds responsible for devising and implementing mobility initiatives across industries.
Today’s field service organizations are on a mission to migrate from the traditional break/fix service model to a predictive service model — it’s simply what customers expect and where the industry is headed. As Jack Rijnenberg, director of global customer service at Markem-Imaje put it when I interviewed him recently, “There’s a clear movement in the service industry toward predictive service, and that’s the direction we need to move in.” But the reality is, a successful transition from break/fix to predictive service requires well thought out strategy and execution.
What tools and technology should field service organizations look for to facilitate enabling their field teams to provide faster, smarter service?
70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.
Service organizations know that reverse logistics is a complicated process. What’s even more complicated is identifying opportunities to make proactive business decisions, given the reactive nature of the returns service lifecycle. How can we better forecast our returns to better manage the reverse supply chain and its impact on your business?
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.
Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.
