There are many reasons why excellent service is valuable to a service business. If a company can provide best-in-class service, they will retain customers, attract new ones, and realize financial gains. Not every business is at the pinnacle of providing excellent service today — and that’s okay. To help service businesses benchmark how they compare to best-in-class, Jolt Consulting developed a five-stage Service Excellence CurveSM.
During the past few years, field service organizations have taken a transformational leap forward by deeply integrating mobility into their field service management (FSM) solutions. For some, the path to mobility was a bit bumpy to start (given a certain lack of familiarity with mobile vs. desktop app requirements); however, today’s mobilization effort is now thriving. In fact, when forecasting near-term deployments of complex mobile business apps, respondents to Frost & Sullivan customer surveys point to mobilized FSM as their #1 choice.
Field service engagement is both a mantra and a model; it’s the connective tissue between technology and customers that defines every service interaction. Today, every service organization can take for granted that customers are calling the shots. We’re at a point where individual customer experiences (CX) can make or break a business. Companies that take the time to understand their customers’ needs and incorporate technology to meet those needs stand a better chance of surviving in the long run.
Technology fuels service-driven organizations and provides the edge they need to compete. But selecting the right solution, deploying it effectively, and measuring its results can all pose challenges. Service companies face vital decisions in all stages of technology procurement that can have profound results post-implementation. See how leaders in the service industry answered key questions like single platform vs. best of breed, top technology roll-out challenges and many more from The 2017 Field Service USA Benchmark Report.
If you're like most people, the first computing device you reach for every day probably isn't a laptop and it almost certainly isn't a desktop PC. Odds are, the first — and primary — computing device you use daily is a mobile one. And just as in our personal lives, mobile devices are increasingly becoming the primary computing platform for business and enterprise use. Road warrior salespeople rely on smartphone apps to get the information they need to close a big deal.
Today's workforce is mobile, collaborative, and dynamic. In fact, many workers don’t even have a company email address. Day to day, they are out in the field, working with customers, collaborating across teams, and tackling problems as efficiently as possible. These deskless workers, representing over 2.5 billion people worldwide, need a quick and easy way to communicate that doesn’t distract them from getting the job done.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Inc. magazine ranked GPS Insight number 4,250 with three-year sales growth of 62% on its 36th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies.
In this informative webinar, find out how AI, which has traditionally been reserved for schedule optimization, can be used to provide the digitization and efficiency your field service operation needs and the intelligence and prioritization for you to make a positive customer experience a reality.
Running a business is challenging. Add in owning and managing company vehicles along with a mobile crew and now you’ve reached a whole new level of complexity. You have different difficulties to contend with to stay successful and keep ahead of your competition.
This shift in customer expectations, has given businesses across industries an opportunity to deliver the service that customers expect, particularly when it comes to field service. How could your business revolutionize the way it manages field service from end to end?
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.