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INDUSTRY INSIGHTS

  • How To Use Your Fleet’s Data to Predict And Prevent Unsafe Events

    Thanks to new technologies available, like dashboard cameras and GPS fleet tracking software, fleet managers have a direct line of sight into how drivers are performing while on duty.

  • Don’t Treat Your Field Service Teams Like Drones

    The work your field service teams do isn’t easy. Consider the time pressure to complete a job. Not to mention the logistics of getting from one customer to the next, which brings more challenges one has little control over. 

  • Visual Intelligence In FSM = Customer Trust And Technician Efficiency

    Field Service Management (FSM) technology coupled with a Visual Intelligence platform empowers you to share critical data in real-time with both field technicians and customers, so that customers get the transparency they want and each tech can now be equally as qualified as your best technicians.

  • Reimagining Service To Maximize Revenue And Profitability

    Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think.

  • Fleet Safety Checklist: 10 Steps For Minimizing Risk

    After assessing the factors causing risk in a fleet, and identifying recurrent issues stemming from poor driving performance, the next phase is to put new safety measures in place, or expanding upon ones already established.

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SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  

FIELD TECHNOLOGIES' PARTNERS

AMobile ARI driven fleet professionals driving results Astea International Logo
Dell Rugged
GPS Insight Havis Logo IFS
KORE Librestream Microsoft
Panasonic Logo Prontoforms RAM Mounts
SalesForce.com ServiceMax Logo ServicePower
Teletrac Navman Trimble PULSE Telogis, A Verizon Company
Xplore Technologies Zebra Technologies

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INDUSTRY NEWS

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FROM THE EDITOR

Common Roadblocks On The Path To Servitization Common Roadblocks On The Path To Servitization

Servitization has been defined as a manufacturing or product-centric organization’s ability to develop the capabilities needed to offer services after the product sale. For service-specific businesses, a similar focus has been put on migrating away from the traditional break-fix service model to an outcomes-based service model. Both transformations serve the purpose of maximizing revenue and increasing profit margins through service offerings.

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RECENT WEBINARS

  • Service Fulfillment For The Connected Consumer

    In this webinar, learn how consumers expectations of service have changed with the advent of IoT and connected products. Learn how to better connect with these consumers and deliver faster, smarter service.

  • The State Of Service Parts Logistics: Practices, Trends, And Solutions

    How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.

  • Customer Experience In Field Service: The Journey From Good To Great

    Customer expectations have never been greater. Organizations today benchmark their service goals based on consumer experiences from the likes of Uber, Amazon and Netflix. From chatbots to real-time updates, automated appointment booking to escalation via social networks - “always on” is the norm instead of a differentiator. Are you able to meet these increasing demands, while offering multiple contract types, variable SLA’s and doing all of this ever more profitably? Learn how to deliver a superior customer experience throughout the entire service lifecycle, without losing sight of your bottom line.

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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