FEATURED ARTICLES

  • Five Core Telematics Benefits

    Telematics provides a wealth of benefits – these five key factors have the power to transform mobile businesses of all shapes and sizes.

  • Continuity Of “Care”: What Field Service Is Missing Without Mobility

    No one wants to be “that guy”. The field service professional that can’t answer a simple customer inquiry until they get “back to the office” and are sitting in front of a computer. Or, worse, the contractor that delays a customer quote – or even the service itself – another week because they don’t have the right tools or information access to follow through right then and there. Yet, this is a regular occurrence.

  • How Technology Will Help Field Service Managers Be Successful

    Field service managers are simultaneously required to control costs, optimize service efficiency and increase customer satisfaction without impacting quality and safety. Some companies use up the budget to add more field technicians and expand large-scale operations. Others assign more work to field staff and require them to work harder and faster. However, the wisest field service managers take advantage of available technology and a hybrid workforce model to satisfy customers, employees and corporate directives.

  • Making Your Loading Operations Smarter And More Connected

    Using real-time visibility to optimize trailer loading, enhance worker productivity, and reduce operational costs.

  • Putting Real Numbers Behind Mobile Device TCO

    The Workforce Mobility Revolution is well underway and the landscape is no longer static. Devices, operating systems and configurations are constantly changing. Field service workers, DSD drivers and Parcel Courier/Postal drivers need devices that are intuitive and can continue to support them as workflows change. These factors combine to create a big challenge for all field teams. Should they select and then customize consumer-oriented devices, or go with purpose-built enterprise devices?

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INDUSTRY REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility Exchange
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
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FIELD TECHNOLOGIES' PARTNERS

ARI driven fleet professionals driving results Astea International Logo Dell Rugged
Fleetmatics GPS Insight Havis Logo
Honeywellfield IFS KORE
LogMeIn Rescue Microsoft Panasonic Logo
RAM Mounts SalesForce.com ServiceMax Logo
ServicePower Telogis, A Verizon Company Trimble PULSE
Xplore Technologies Zebra Technologies

THE CURRENT ISSUE

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FROM THE EDITOR

3 Reasons Technology In Field Service Isn’t As Easy As It Sounds 3 Reasons Technology In Field Service Isn’t As Easy As It Sounds

With the multitude of technologies available today, it can easily seem easier than it actually is to optimize mobile operations. This is because these new tools are marketed for how exciting, cool, and easy to use they are – and while many of them are all of those things, no technology can be a magic bullet to optimized mobile operations. Here are three of the many reasons why.

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RECENT WEBINARS

  • Modernizing Field Service: How To Improve First-Time Fix Through Interactive Video

    The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.

  • How A Secure Enterprise Communication Strategy Can Impact Business Performance

    “Everybody at my company communicates perfectly”. Said no one, EVER.  Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.

  • Avoid The 3 Biggest Tablet Deployment Mistakes

    The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.

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ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

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