While attending Field Service USA in April, one of the interesting sessions I sat in on was that of Frank Bibens, president of global services at Vertiv. Bibens was speaking about the state of service, and specifically about why — at least for Vertiv — service is becoming increasingly strategic. At this point, for many — if not most — service organizations, the view of service as a cost center is long gone. Organizations have come to recognize the service function’s ability to contribute to revenue, but what Bibens was saying is that service isn’t just a contributing factor of profits — it is a strategic force behind them.
The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.
In 2015, Espresso Service Ltd woke up and smelled ‘connected’ coffee. By implementing Tesseract’s cloud-based service management software, it entered the realm of the smart coffee maker and the Internet of Things, bolstering its USPs and improving its service to customers.
G4S Technology, the market leading access control and video management company, has been partnered with Tesseract for over 15 years. Using Tesseract’s service management software has helped G4S Technology to grow, diversify and advance, securing its position as a leading international player in the supply of access and security systems.
Early versions of connected devices were exactly that – machines connected to machines and sensors via cables. The advent of wireless IoT connectivity options, such as 2G, opened the innovation floodgates for devices to operate in an untethered manner, sparking applications ranging from senior GPS tracking devices to remote agricultural moisture IoT sensors.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
Discover how your peers are using today’s mobile technologies in field applications to transform their businesses.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
Understand the cost of fleet safety, what goes into a fleet safety strategy, and how today’s technologies play a role.
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A new communications platform has contributed to a 50 percent improvement in employee engagement and a 37 percent reduction in time to service.
A new mobile application has reduced inspection reporting processing from 30 minutes down to 5 for a municipal utility.
Solar Transport has used a fleet management solution to help reduce fuel costs by 13 percent.
B2M Solutions, the enterprise mobile device analytics company that delivers actionable insights, recently released a return on investment (ROI) calculator that enterprises can use to quickly determine the savings that can be made by optimizing their mobile device populations.
While attending Field Service USA in April, one of the interesting sessions I sat in on was that of Frank Bibens, president of global services at Vertiv. Bibens was speaking about the state of service, and specifically about why — at least for Vertiv — service is becoming increasingly strategic. At this point, for many — if not most — service organizations, the view of service as a cost center is long gone. Organizations have come to recognize the service function’s ability to contribute to revenue, but what Bibens was saying is that service isn’t just a contributing factor of profits — it is a strategic force behind them.
“Everybody at my company communicates perfectly”. Said no one, EVER. Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.
The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.
People assume that machines will talk to each other as part of IoT, but it seems that the integration of data from IoT projects is something that is lacking. In fact, it’s common to see organizations working with multiple IoT projects because of the disconnected flow of data.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.
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