It’s the New Year, and gyms are packed full with people full of resolve to get healthy. Many of those people, including myself, now use an exercise-tracking device like a Fitbit, Garmin, or Apple Watch to track their activity and help stay motivated. The question is, what can we in the field service industry learn from the use of these exercise-tracking devices?
In today’s economy, businesses are always searching for another way to reduce expenses, eliminate excess, and increase efficiencies across processes. Furthermore, today’s advanced technology has allotted these businesses even more avenues to achieve these benchmarks. Digital documents, email communication, and cloud storage has become more accessible and secure for even the smallest of businesses.
Field service leaders automate and streamline processes in myriad ways. There’s no right answer to the question of how to digitally transform a field service organization. That said, a good litmus test for success is the elimination of paper, emails, spreadsheets and calendars for managing service operations. If you’ve removed these from everyday operations, you’ve made great strides toward digital transformation.
Does your business have a lot of employees who work out in the field? Many companies do, because there are so many jobs that can only be done right in person. These hard working consultants, inspectors, in-home tutors, rotating managers, installation specialists, construction teams, and repairmen (to name only a few) go out every day to remote work sites, properties, or customer homes to do things that can't be done over the phone or even with video chat.
The words “portable” and “mobile” have been used interchangeably for years to talk about how easy it is to move a computer from one workspace to another. Correctly, dictionaries now describe “portable” as something that can be moved, while “mobile” is moved freely or easily. As a result, the word “mobile” has increasingly dominated as an adjective to describe a plethora of goods: There are mobile homes (weighing 12 to 14 tons) and portable potties. There are mobile cranes and portable generators. While each of these are much larger than most of the mobile devices that we think about like cellphones, they still have meaning when considered in reference to something stationary. A mobile home is smaller than a house. A portable generator is smaller than a fixed power plant.
How connected devices, equipment, and customers will reshape and reinvent service models.
Learn the processes, technologies, tools, and tricks leading field service companies today are using to optimize operations and prepare for the next phase of field service.
From basic overview to solution selection criteria, this report is your go-to guide to ensuring compliance with the ELD mandate.
Practical insight for ensuring a smooth transition from basic to advanced to next-generation field automation.
The time for IoT is now. Learn the technology essentials, how to put IoT data to work, and tips for keeping your customers in the IoT loop.
For many industries, from transportation to utilities, manufacturing and more, field workers are pivotal to the success of business operations, the satisfaction of customers, and the growth of the bottom line.
Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals.
The service industry continues to grow year over year, and it continues to be increasingly important to offer the best possible service to maximize customer satisfaction. Those organizations that offer unrivaled customer experiences will pull ahead.
Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.