A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
On stage at a conference recently, I asked the audience, “How many of you connect your field workers to a 360-degree view of your customers?” Out of hundreds of people, only one person raised his hand. Ouch.
The field service industry is at an inflection point. Gone are the days when organizations could manage their operations with whiteboard schedules and analog phones. There are too many sites to visit, technicians to support, and data points to analyze. Most organizations have already abandoned pen-and-paper solutions in favor of digital tools, but recent advances in AI and automation are forcing them to re-evaluate their technology stack.
Services shape our world — from the electricity that lights our homes to the networks that keep us connected. For the organizations providing these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles.
Insights and trends from over 3,000 mobile workers and field service leaders worldwide.
Training firstline workers is a process full of challenges. One-and-done classroom training and static tools, such as PowerPoint slides, aren’t effective. Combined with pulling workers out of the field for training, this process becomes expensive and wasteful.
AI is already improving service operations, and more opportunities for ROI are emerging.
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
SYRG, the leading provider of software solving understaffing for businesses with hourly workers, recently announced that it has joined the Kronos Workforce Dimensions Technology Partner Network.
To keep up with rising customer expectations, field service organizations need to make the move to digital. But where do you begin? And how do you start?
Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.
With an inefficient inspectional services department that was bogged down by antiquated technology and data collection methods, the City of Las Vegas was struggling to meet the needs of its citizens. Check out this on-demand webinar to learn how they overcome these obstacles using the OutSystems low-code platform for their field service needs.
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.