Improving field service productivity is top of mind for most industries. It comes as no surprise with the significant shortage of field technicians, with 3 million unfilled jobs expected in the skilled trades by 2028. As a result, businesses are trying to keep up with rapid technological changes and increasing demand for better customer service.
- IoT And The Cloud: Q&A With Semtech
- Smarter Hiring Strategies For The Next Generation Of Technicians
- Comparison Of IoT Services From AWS, Azure, And GCP
- Digitizing The Customer Experience Between Service Providers And The Customer
- Streamlining Utility Operations With Digital Visual Elements
- The Downside Of Competition Between Network And Security Teams
- What To Look For In A Mobile Operations & Maintenance Planning And Scheduling Tool
- How COVID-19 Impacted The Field Service Industry, And Where It’s Headed
- As Field Service Management Transitions to Digital, It’s Important That Payments Aren’t Left Behind
Top Ways The Pandemic Requires Rethinking Field Service Technology10/26/2021
The COVID-19 pandemic quickly changed many things about how we work, live and interact with people around us. In the July issue of SCAN DCR Report, Ravi Panjwani, VP at Brother Mobile shared five pandemic-driven changes the field service industry faces and outlined how forward-thinking organizations serving industrial, commercial and residential clients use mobile tools – including smartphones, tablets, cloud-based networks, apps and printers – to deliver measurable value in our new environment:
Empowering Field Managers With Workforce Management Software10/21/2021
Workforce management software has quickly become essential for a field service company to maintain its competitive edge. Why? Because workforce management connects all of your organization's processes – from repair scheduling to human resource management, data collection, and forecasting.
The Pros And Cons Of Third-Party Service Outsourcing10/21/2021
For many people, the term "outsourcing" evokes a negative response. After all, it used to mean abandoning quality in pursuit of a lower bottom line. Today, 27% of all service technicians in the U.S. are third-party workers, indicating that outsourcing is no longer a dirty word in the field services industry.
Power Your Journey To Advanced Servitization10/21/2021
Advanced asset monitoring technologies establish a higher level of service, guarantee your customer continued operation, and build a long-term partnership to enhance your customer’s operational performance.
TDC’s Mission To Minimize Vulnerability, Maximize Competitive Advantage10/21/2021
For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in TDC Group include YouSee, Telmore, Fullrate, Blockbuster, Dansk Kabel TV, CubeIO, Get and TDC Erhverv. TDC Group is working toward a vision it refers to as ‘Digital Denmark,’ in which the company is committed countrywide connectivity and digitally educating citizens with the ambition to become the leading infrastructure operator and the best service provider.
EROAD Expands Flagship Video Telematics Portfolio With Standalone Solution Designed To Protect Drivers And Fleets Of All Types10/25/2021
Leading transportation technology company EROAD announced today the expansion of its flagship video telematics portfolio with EROAD Clarity Solo Dashcam, a single, connected and cost-effective video solution that delivers more operational visibility while ensuring driver safety and protection from false claims.
Erasing The Workforce Skills Gap With Tribal Knowledge With Comfort Systems9/15/2021
Joe Lang, Vice President, Service Technology and Innovation explains how Comfort Systems USA partnered with Aquant to solve service industry challenges surrounding an aging workforce with high workforce turnover and hiring challenges by implementing AI tools to help train and empower the workforce long-term.
Benchmarking Service KPIs With BD9/15/2021
Edwin Pahk, VP of Product Marketing and Business Development at Aquant is joined by Steve Chamberland, Director of Service Operations, BD Biosciences for a deep dive into how companies can adopt an AI powered approach for success in the service industry.
Service KPIs Deep Dive: Strategies For Lifting Workforce Performance9/15/2021
Watch the on-demand recording of the roundtable discussion led by Aquant during the Copperberg 2020 Aftermarket Virtual Summit.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.