Famed business consultant, educator, and author Peter Drucker said, “What gets measured, gets managed.” This mantra is as important today as ever when running a business, especially for the service executives when insight into metrics positively impacts the Customer Experience (“CX”).
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- Achieving Maximum ROI From Field Service Management Software
Top Three Cross-Functional Capabilities Of An HVAC Software
HVAC maintenance services are completely quality-driven, thus, customers put high expectations on the service provider. Although, for an HVAC maintenance service provider, maintaining quality from the technical aspect might not be a challenge if the field staff is right skilled, but service quality is not just about how well an AC, ventilator, or heater has been repaired or installed. Service quality is a holistic concept that encompasses the overall customer experience.
There’s Never Been A Better Time To Reimagine Your ERP System
You’ve been working hard to keep your field service organization running at top speed, but is your ERP system holding you back? Is it enhancing your organization’s performance? Will it be able to keep up with the opportunities the future will bring?
Reduce Distracted Driving: 5 Tips For A Safer Fleet
We're all guilty of driving distracted at some point or another. Perhaps it's sneaking a peak at a new text message or sipping a soda. But do we really understand the risk it poses not only to ourselves, but others on the road?
Field Service Outsourcing Made Simple With AR & Computer Vision AI
Field service outsourcing offers plenty of benefits, but it also presents major challenges. And during a crisis such as COVID-19, there is often a sudden and urgent need to accelerate the outsourcing process without compromising on standards. This article describes how companies using visual technology are able thrive during emergency scenarios.
3 Ways To Boost Field Service Efficiency With Augmented Reality & Computer Vision AI
Field service organizations in 2020 are challenged to continue providing the service excellence their customers expect while minimizing human contact. Many are meeting this challenge by tapping into the power of Augmented Reality (AR), which displays on-screen graphical information over a physical environment. AR is being used to boost field service efficiency by enabling remote technicians to guide their customers through many issue resolution processes, and by providing remote expert support to on-site technicians. It can also alleviate pressure on field forces by enabling customers to resolve issues in self-service.
MSI Introduces Rapid Inspection Solution To Help Field Service Firms Transform Equipment Inspection Processes
MSI, a leading provider of field service management software, is pleased to announce Service Pro Bulk Inspect, a new set of mobile inspection capabilities built with high-volume equipment inspections in mind.
TWEETS FROM @FTONLINETweets From @FTOnline
Expanding The Value of Virtual Support In A Touchless Environment
"Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.
How COVID-19 Has Permanently Changed The Future Of Field Service
2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.
10 Tips And Tricks For The Field Service Industry
Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field, specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.