• Chace Building Supply Simplifies Mileage Tracking, Boosts Customer Service

    Chace Building Supply is a retail lumberyard based in the upper northeast corner of Connecticut, bordering Massachusetts and Rhode Island. Since it delivers building supplies in three states, Chace needed a better way to manage the miles its delivery trucks logged in each state for federal IFTA (International Fuels Tax Agreement for Motor Carriers) reporting. The company also wanted to offer better customer support by being able to provide customers a more accurate arrival time for their material delivery. To deliver the latter, Chace needed to know where its vehicles were at all times. High reliability of the solution was key.

  • Anatomy Of An IoT Solution: How To Cut Costs And Accelerate Time-to-Market

    The Internet of Things (IoT) solutions you develop, sell or deploy internally, drive value by delivering new services and generating new insights from new data in new ways. It is these applications, not the underlying infrastructure, that deliver business value.

  • Hands-off Customer Service Management Doesn’t Mean Unmanaged Strategy

    If there’s anything companies struggle to tame, it’s the customer experience. After all, the experience your customers have – especially when they have urgent issues and problems – drives their overall customer satisfaction. The explosion of everyday digital tools and communication channels has exponentially expanded the methods customers can use to contact you, commend you, mention your name, and relate their experience with you to a virtually unlimited number of people. Smart companies need to get behind the wheel to manage the customer experience and keep it on track for success.

  • Connected Devices Enable Faster Service, Faster Insights – And Transform The Customer Experience

    The Internet of Things (IoT) is transforming the relationships between companies and their customers, and the digital revolution has only just begun. Delivering value to the customer has been redefined by user-friendly digital tools, immediate access to records and entitlements, and machine-to-machine communication. The best way to improve the customer experience is to ensure your service cycles actually serve the customer the way they want to interact with you, and today this means that the same mobile phone and internet technology in our daily lives is also driving business demands.

  • Visualizing The Future Of Field Service

    Wearables, drones, augmented reality, and other emerging technology.

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Field Technologies Magazine Cover


When Great Field Service Doesn’t Matter When Great Field Service Doesn’t Matter

My husband and I (along with our two babies under two!) moved recently. I had an experience with our home security and automation provider that got me thinking about the times that great field service just doesn’t matter. Here’s what happened...

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  • Modernizing Field Service: How To Improve First-Time Fix Through Interactive Video

    The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.

  • How A Secure Enterprise Communication Strategy Can Impact Business Performance

    “Everybody at my company communicates perfectly”. Said no one, EVER.  Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.

  • Avoid The 3 Biggest Tablet Deployment Mistakes

    The possibility of cost savings, operational efficiencies gained, and the augmentation of data and analytics available have made the deployment of tablets a top priority for many field service organizations. As companies scramble to deploy tablet solutions, there are common pitfalls that — if not properly addressed — will not only drain the organizations’ bottom line, but may also completely disrupt the operation. Join us as we expose the 3 biggest mistakes any company considering deploying an tablet solution should be aware of.

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Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

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