The COVID-19 virus has changed how we work for the foreseeable future, and the field services industry is no exception. Guidelines surrounding virus protocols are changing rapidly. Below we’ll explore some of those changes, how they are impacting our business and how to communicate them to customers.
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- Service, Technology, And The Health And Life Sciences Industry
- Swing For The Fences
- Key Success Requirements For Field Service Management
- Driving Future Success Across The Services Organization
7 Benefits Of Cloud Computing
We’ve all heard about the “cloud”—how wonderful it is and how’s it’s going to change the face of technology. The way we purchase software will never be the same, right?
COVID-19: What About Your Customers?
Since our last Coronavirus post, it has become even more clear that this is not a temporary phenomenon. Service and support processes have been impacted. Field service managers are scrambling to re-calibrate their service organizations so their service techs can work from home. Hospitals are requesting that no techs enter the building unless it’s related to COVID-19. Work is being scheduled for off-hours. When a customer calls in for service, you now have to ask them questions about their own employees who may or may not be experiencing symptoms (and enter their answers in your CRM). If a tech does do work on site, they no longer are asking for signatures so that people aren’t touching their phones/tablets.
Creators Wanted: 3 Tips For Building A Future Ready Workforce
Manufacturing companies face a dual challenge of attracting the next generation of talent and retaining longer-tenured employees in an era of intelligent manufacturing. On the employee side, workers need to keep their skills up to date in a world that feels like it’s changing right in front of them.
How Virtual Agents Transform The Customer Experience
We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customer—a service issue, a promotion, a survey. Customer engagement is a collection of customer experiences that impact engagement such as loyalty, advocacy, and so on. Both customer experience and customer engagement are significant to a company’s overall success.
Derive Actionable Insights From Your Customer Service Data
We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. By surfacing key topics discovered and generated by AI, customer service managers can more easily discover issues and monitor progress.
Artificial Intelligence Gets Real In Field Service
AI is already improving service operations, and more opportunities for ROI are emerging.
Embracing Modern Field Service
2019: Navigate Ever-Increasing Customer Demands In An Evolving Service Landscape.
5 Essential Technologies For Mastering Customer Experience
As field service organizations double down on their customer experience initiatives, these five technologies are imperative.
ATEN Technology, Inc. Launches Work-From-Anywhere Solution
ATEN Technology, Inc., the technology leader and global manufacturer of KVM and Pro AV connectivity solutions, today released the CN9600, its newest KVM over IP switch.
TWEETS FROM @FTONLINETweets From @FTOnline
Overcoming The Barriers To Servitization
Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.
A Cohesive Approach To FSM And Service Parts Planning
Astea partners with Baxter Planning to bring you an interview with Astea's Emily Hackman and Baxter Planning's Mike Ross about how to integrate FSM and service parts into one solution.
Discover The Power Of The Cloud For FSM
Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?
ABOUT FIELD TECHNOLOGIES ONLINE
Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.