INDUSTRY INSIGHTS

  • Evaluation Of The Top 5 Customer Self-Service Technologies For Field Service

    The mobile phone has transformed how customers expect to interact with service organizations. This white paper will explore the transitioning role of the customer in field service and how the proliferation of smartphone devices has created a demand for self-service solutions in both B2B and B2C markets.

  • 7 Steps For Achieving Customer Service Excellence

    This paper will analyze what factors influence customer perception of the quality of service delivered, how we measure it and ways service companies can improve customer service in the service industry.

  • Key Questions To Ask to Make The Right IoT Endpoint Decision

    At the heart of each IoT deployment is the connected device, or endpoint, (the “thing” in Internet of Things) that is directly related to the underlying technology of the solution as it must support the desired network technology, application capabilities, security requirements, etc. Once it has been determined what functionalities, device standards, and other technologies an IoT endpoint must support, organizations must make the critical, fundamental decision: should we build the endpoint from scratch or buy an off-the-shelf option?

  • Five Questions For A Field Service Expert

    Five Questions for a Field Service Expert podcast featuring Ralph Rio of ARC Advisory Group. Ralph is a vice president and industry analyst whose areas of expertise include field service management, mobility, and the Industrial Internet of Things (IIoT).

  • Before It Breaks: Field Service In A World Of Connected Products And Infinite Data

    The Internet of Things (IoT), and the data that it produces, is transforming the way companies deliver service. This live broadcast with Sr. Product Manager Gary Brandeleer, Field Service Lightning and Henry Liu, Salesforce IoT Product Manager shows you how to leverage the power of device data to deliver proactive service that will create lasting customer relationships — and build your brand.

More Industry Insights

SPECIAL REPORTS

INDUSTRY PARTNERS AND ASSOCIATIONS

Aberdeen Group CTIA Enterprise Mobility
IWCE Strategies For Growth The Service Council
Field Service Digital TSIA Logo VDC Research
NAFA WBR Field Service Management Expo
IDC Blumberg  

FIELD TECHNOLOGIES' PARTNERS

ARI driven fleet professionals driving results Astea International Logo
Dell Rugged
GPS Insight Havis Logo IFS
Infor KORE Librestream
Microsoft Panasonic Logo Prontoforms
SalesForce.com ServiceMax Logo ServicePower
Teletrac Navman Trimble PULSE Telogis, A Verizon Company
Xplore Technologies  

DIGITAL MAGAZINE

Field Technologies Magazine Cover

INDUSTRY NEWS

More Industry News

FROM THE EDITOR

Strategic Field Service Takes Hold Strategic Field Service Takes Hold

I’ve witnessed significant progress among field service organizations this year. If asked to summarize what’s happening, I’d conclude that in 2018 field service has become more strategic. Born from the recognition that field service can be a profit center versus a cost center, companies have begun to realize that being more intentional about how they’re delivering field service can truly transform their business.

More From The Editor

RECENT WEBINARS

  • Optimize Your Field Operations With The Power Of Location

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

  • Demystifying Digital Transformation

    The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask.  There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.

  • Today’s Innovation For Tomorrow’s Digital Transformation

    We’ve made major technological advances in recent years. Most of those advances have practical applications in businesses that impact the level of service to customers. However, what’s really driving digital transformation? How are these drivers affecting OEMs and their bottom line? Where is the service continuum ultimately leading our service delivery organizations? Finally, what can stakeholders do today to prepare themselves for tomorrow’s service demands?

More Webinars

ABOUT FIELD TECHNOLOGIES ONLINE

Field Technologies Online is the premier resource for the optimization of your field workers, service, and assets. Our goal is to provide companies in the field service, transportation/distribution, government, public works, and utilities industries with information on mobile technologies that can be used to improve productivity and drive efficiency. Here you’ll find valuable resources on topics including field service software, mobile computing, fleet and asset management, and M2M. From real world, firsthand accounts of how your peers are using mobile technologies to drive business benefits to thought leadership on the latest technology advancements and trends; Field Technologies provides the information you need to determine how mobile technology could be improving your organization.

Please take a moment to join our community and discover the benefits of your free membership. If you have feedback, we’d love to hear it – please email us at info@fieldtechinfo.com.

Sign Up For Field Technologies Magazine