INDUSTRY INSIGHTS

• Truth In Teamwork How Cross-Functional Collaboration Drives Remote Resolutions

  Discover why collaboration between field technicians and contact center agents is now a top priority for leading enterprises and how visual technology can help your organization to encourage it.

• Computer Vision In Field Service: Empowering And Enabling Technicians

  Even before COVID-19 disrupted the world, the introduction of Computer Vision into field service had begun to transform the industry. Seasoned Baby Boomer field service technicians are rapidly approaching retirement, causing a generational gap. When these older technicians hang up their tools, precious industry knowledge retires along with them.

• Automated Field Service Scheduling: The Power Of Computer Vision AI

  Improving efficiency has become a priority for many field service organizations, and some are succeeding by harnessing the power of AI to improve their internal processes, especially for automated field service scheduling.

• 6 Ways To Increase Technician Utilization Using Vision

  Technician utilization has long been a critical KPI for field service organizations. Measuring and maximizing the time spent on service delivery, as opposed to travel and admin, for example, enables enterprises to boost productivity, profitability and safety.

• The Service Leader's Guide To Workforce KPIs: Measure What Matters

  The service landscape is facing a dramatic transformation that ranges from the need to skill up a new workforce, to a move away from reactive break-fix work towards a predictive service model. This, coupled with the desire to limit expensive on-site visits and customer demands for enhanced SLAs, means every service moment matters. To make this transformation a reality requires a workforce of high performers, but there are plenty of hurdles on the path to achieving this goal.