White Paper

State Of Service In Mobile, Media And Telecommunications

Source: IFS North America
GettyImages-1410646089 5G Antennas

New advancements like the metaverse, 5G and 6G, fiber optic, AI and more, will help Communication Service Providers (CSPs), media and mobile entertainment companies to differentiate themselves in a disrupted market and create new revenue streams … but only if they update legacy systems to improve both the UX and CX.

Discover how CSPs will deliver a richer CX, develop new digital services for B2B customers, meet ESG goals and gain more market share—all while balancing various projects like 5G network rollouts with ongoing service and asset maintenance.

Read the State of Service in Telecommunications 2023 report to learn:

  • The top nine challenges for mobile, media and technology providers
  • The biggest trends today—from openRAN to AI and machine learning
  • The top ten ranked service management solutions that CSPs plan to adopt this year, including scheduling optimization, wearables, chatbots and more
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