Remote Collaboration's Evolution Optimizes Field Service

By Tom Bruhis, OverIT

Ultimately, most organizations prioritize total cost of service: how a job is completed is secondary to the work being performed to a high quality standard and making customers happy. Decreasing overall job durations, travel time, and fuel costs — plus resolving some issues remotely — achieves this goal through more effective technician utilization. Enabling this efficiency through calculated application of technology also enables field service organizations to reinvest those savings elsewhere, including more strategic customer engagement, better training, and the ability to maintain lower rates.