Mobile Computing Magazine Articles

  1. Securing Profitability With Mobility
    8/30/2019

    A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.

  2. The Importance Of Service For A Best-In-Class Manufacturing Company
    8/30/2019

    As manufacturers recognize that happier customers equal higher profits, customer experience is becoming a critical competitive differentiator.

  3. Lessons Learned As VP Of Service Operations
    8/30/2019

    How teamwork, continuous learning, a readiness for change, and investing in training and cross-functional relationships will serve you well when managing in the service industry.

  4. Customer Satisfaction On The Rise
    8/30/2019

    Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

  5. Guidelines For Improving Customer Satisfaction And Loyalty
    8/30/2019

    A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.

  6. Adaptation, Adoption, And Agility: Your 3-Step Approach To Digital Transformation
    8/30/2019

    Every company or business has a strategy, whether clearly articulated or not. Unfortunately, often the functions that are essential to achieving a transformation goal — IT, HR, R&D, finance, your service division — aren’t part of developing the strategy or testing whether it is clearly understood. If strategies are not aligned across the entire company or business, it is no wonder that overall business value isn’t achieved, or departments are stuck doing small POCs that never get scale. Setting that strategy correctly is a necessary step from which you can focus on these three A’s: Adaptation, Adoption, and Agility.

  7. Cloud Hosting Options For FSM Deployment
    8/30/2019

    The cloud is not new to field service. Field service organizations (FSOs) were among the earliest cloud adopters, having to send information past the corporate firewall to field technicians. Not surprisingly, over 80% of FSOs are choosing cloud deployment for their FSM software, according to Aberdeen. In fact, last year only 22% of organizations chose on-site FSM deployments, according to Gartner.

  8. Driving A Successful Field Service Destiny
    8/30/2019

    Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.

  9. Cultivating A Better Customer Experience
    5/23/2019

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

  10. Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
    5/23/2019

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.