Mobile Computing Magazine Articles

  1. Field Service Organization Cuts Scheduling Costs
    12/1/2019

    Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.

  2. Specialization In FSM Software Brings New Benefits
    12/1/2019

    If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.

  3. Service Growth Portfolio Management
    12/1/2019

    Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

  4. Net Promoter Score: The Sum Effect Of Customer Interactions
    12/1/2019

    Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

  5. 5 Failures of Customer Journey Maps – And How to Avoid Them
    12/1/2019

    Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

  6. Does Technology Enable Or Delay Transformation?
    12/1/2019

    The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

  7. A Clearer View Of Customer Data
    12/1/2019

    Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

  8. Securing Profitability With Mobility
    8/30/2019

    A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.

  9. The Importance Of Service For A Best-In-Class Manufacturing Company
    8/30/2019

    As manufacturers recognize that happier customers equal higher profits, customer experience is becoming a critical competitive differentiator.

  10. Lessons Learned As VP Of Service Operations
    8/30/2019

    How teamwork, continuous learning, a readiness for change, and investing in training and cross-functional relationships will serve you well when managing in the service industry.