Mobile Computing Magazine Articles

  1. Cultivating A Better Customer Experience
    5/23/2019

    TruGreen faces a massive field service and route management challenge every day. The Memphis, TN-based company merged with Scotts LawnService in 2016, creating the largest lawn care company in North America. The company serves more than 2.3 million residential and commercial customers in the U.S. and Canada and operates 315 branches and 40 franchise locations. Its fleet of 7,000 vehicles is routed to more than 100,000 jobs every day.

  2. Q&A: PCM Leverages Technology To Create A Compelling Customer Experience
    5/23/2019

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.

  3. Era Of Change For Field Service Management
    5/23/2019

    More changes have occurred in the field service management (FSM) segment in the past 12 months than in the previous 12 years. And the changes — or what I like to refer to as the “deltas” — are only going to manifest themselves faster and more pervasively in the next 12 months moving forward. This is truly the era of change for FSM, as well as for the services organizations in the industry.

  4. Mobility Opens Windows Of Opportunity For Efficiency
    5/23/2019

    Mobile app development has helped Centra Windows automate processes from the field to the factory and save hours of manual administrative work.

  5. The Gold Mine Of Data Supplied By Field Techs
    5/23/2019

    What is it really like to be a customer of your firm? Ask your technicians.

  6. Field Service Benchmark Study Results
    5/23/2019

    Economic, revenue, and investment outook optimism inspires these 8 strategic priorities among field service executives.

  7. Increase Versatility & Revenue Streams
    2/21/2019

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

  8. Mobility Gives Service A Lift
    2/21/2019

    Forklift dealer MH Equipment used customized software and rugged tablets to eliminate manual data entry while streamlining work order, time card, and inventory processes.

  9. 4 Future-Proof Capabilities Your Field Service Management Platform Should Have
    2/21/2019

    Think about what you don’t know to insulate your field service management technology purchase from obsolescence.

  10. Q&A: Tampa Bay Trane Connects Customers, Technicians With Technology
    2/21/2019

    Field Technologies talks one-on-one with Tim Barnes of Tampa Bay Trane about the franchise’s expansion of its paperless mobility solution to include on-site job quoting and remote customer access.