When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
With almost 60 years in the industry and a growing organization located in 14 states, Hartwig has continuously looked for ways to improve their service delivery and successfully meet the demand for excellent service of their products.
Previously, Hartwig had been using a customized CRM system in which they had built their own module for service delivery. They used the CRM system for time sheets, but it didn’t come with any out-of-the-box products that would help fit their future objectives, so they turned to Fieldpoint’s field service software for a solution to streamline their service delivery and pursue a mobile approach to their field service practice.
“We were trying to find ease of use,” said Seth Machlus, Vice President of Operations with Hartwig, Inc. “Fieldpoint met the needs of our service managers, met the mobile needs that we had for our field service technicians, and the price point was reasonable.”