Mobile Computing Thought Leadership

1. 5 Ways To Ensure You Have A Smooth Software Implementation 11/20/2023

   Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.

2. State Of Service In Mobile, Media And Telecommunications 10/27/2023

   Discover how CSPs will deliver a richer CX, develop new B2B digital services, meet ESG goals, and gain market share while balancing projects like 5G network rollouts and asset maintenance.

3. Top 4 Use Cases For Generative AI In Field Services 10/4/2023

   Generative AI is poised to usher in a transformative era for both the field services industry and government agencies. With its unparalleled ability to generate data-driven insights, streamline processes, and enhance decision-making, generative AI promises to revolutionize these sectors. In the field services industry, it will optimize resource allocation, predictive maintenance, and customer interactions, ultimately improving efficiency and customer satisfaction.

4. How AI Helps Transform Your Business 9/29/2023

   Just because you have access to artificial intelligence or automation capabilities, does not mean you are using them efficiently or effectively.

5. Remote Collaboration's Evolution Optimizes Field Service 9/5/2023

   Virtual collaboration is increasingly becoming the marketplace standard as people become more comfortable with new tools and apps, as well as the latest smartphone capabilities.

6. Securing Enterprise Data And Facilities: Start With The Basics 8/9/2023

   Maintaining a high degree of security for field organizations is not just a nicety, it is an absolute necessity. In an era where bad actors can present themselves physically and digitally, and outcomes can be catastrophic, companies have no other choice but to pay meticulous attention to how they secure their people, property, and processes to best protect their assets.

7. Rugged Devices, Field Services, And What's Next 8/1/2023

   Field Technologies Online talks with Michael Trafton, Business Development Manager, Panasonic Connect North America, about why rugged mobile solutions are needed in field services, how they will support new trends, and what’s next for the industry.

8. Revolutionizing Troubleshooting And Diagnostics In Field Service: The Impact Of AI And Chat GPT 7/26/2023

   In the field service industry, effective troubleshooting and diagnostics are vital for maintaining equipment, reducing downtime, and providing exceptional customer experiences. Historically, these processes relied on manual methods and rule-based approaches, leading to time-consuming outcomes. However, the emergence of Artificial Intelligence (AI) and Chat GPT (Generative Pre-trained Transformer) has transformed troubleshooting and diagnostics.

9. Staying Ahead Of Cybercriminals – Why The Utilities Sector Must Mitigate Threats From Outside And Within 12/12/2022

   Here, Alastair MacLeod, CEO at Ground Control, a satellite focused, IoT and M2M connectivity and critical communications provider, examines how Utilities companies can mitigate these threats to ensure commercial operations are not compromised.

10. Technology And Its Role In The Utility Field Service Industry 12/5/2022

    This past September, Hurricane Ian caused catastrophic damage and, while estimates are still undetermined, repairs are expected to cost tens of billions of dollars. During the worst of the storm, it was reported that approximately 2.7 million Floridians lost power. Businesses and families were evacuated, displaced with unknown timelines on return, and wondering what state their livelihood would be in. Millions experienced emotional, physical, and financial stress. The road to recovery begins with a coordinated response to eliminate hazards, provide critical resources, and restore conditions.