Mobile Computing Thought Leadership

1. 5 Ways To Solve Tech Adoption Problems For Your Field Force 4/12/2023

   Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.

2. Staying Ahead Of Cybercriminals – Why The Utilities Sector Must Mitigate Threats From Outside And Within 12/12/2022

   Here, Alastair MacLeod, CEO at Ground Control, a satellite focused, IoT and M2M connectivity and critical communications provider, examines how Utilities companies can mitigate these threats to ensure commercial operations are not compromised.

3. Technology And Its Role In The Utility Field Service Industry 12/5/2022

   This past September, Hurricane Ian caused catastrophic damage and, while estimates are still undetermined, repairs are expected to cost tens of billions of dollars. During the worst of the storm, it was reported that approximately 2.7 million Floridians lost power. Businesses and families were evacuated, displaced with unknown timelines on return, and wondering what state their livelihood would be in. Millions experienced emotional, physical, and financial stress. The road to recovery begins with a coordinated response to eliminate hazards, provide critical resources, and restore conditions.

4. The 2022 State Of Deskless Work Report 7/18/2022

   Where did you work from today? What about yesterday? Last month? Like many employees in the U.S., your answer probably changes week to week. The past two years of distributed work and accelerated digital transformation have changed work for the better. 

5. Facilitating Effective Self-Service And Superior CX through Remote Visual Assistance 6/2/2022

   The need to fulfill customer demands for rapid response and quick resolution are the leading reasons many companies have implemented Self-Service models. Fortunately, consumers in various industry sectors have become more savvy, self-reliant, and competent to initiate and resolve service requests independently or through guidance and assistance from a remote expert. To some extent, a more competent and more engaged customer base has made Self-Service a viable option.

6. How Is Field Service Tech Vital For Public Sector Regulators? 5/9/2022

   When we talk about the benefits of field service technologies, we must think not only of private sector organizations needing to optimize their field service. Field service management is also a vital part of the public sector regulators. Imagine all the activities regulators perform to secure public safety - social care facilities checks, repairs, maintenance, utility installations, community healthcare visits, etc. Every public sector field is full of opportunities for progress by adopting software for resource scheduling.

7. Maximizing Mobile: 5 Field Service Challenges To Tackle With Your Mobile App And Platform 5/2/2022

   Field service organizations (FSOs) are facing end-to-end pressure—from the back-end operations to the front- end interactions with customers. But most FSOs lack the resources to keep up with demands that are rising at every point along this spectrum. Where should they make changes?

8. The State Of Field Services 2022 3/29/2022

   This "State of Field Services" report will cover industry trends impacting equipment/hardware manufacturers.

9. Meeting Customers Where They Are With Mobile Technology 3/7/2022

   Field Technologies Online talks with Panasonic’s Chad Hall about how rugged mobile solutions can close the gap in customer experience, increase workforce optimization, and level-up productivity for utility workers.

10. The Top 5 Field Service Themes To Watch In 2022 1/24/2022

    The past two years have been quite transformative for service organizations and manufacturers. Organizations that primarily focused on competitive pressures had to navigate an environment where each month, week, day, and hour came with a new never-before-seen challenge.