Mobile Computing Thought Leadership

  1. AWE Show Report: Inching Closer To Reality
    8/21/2019

    The 2019 Augmented Wearables Expo (AWE) took place in sunny Santa Clara, Calif. This year’s AWE 2019 featured a large “play area” dedicated to entertainment-oriented use cases. With more than 7,000 attendees, 250 exhibitors, and 300 speakers, AWE pulled in a large crowd over its three-day run. AWE is primarily oriented toward smart glasses hardware and software, though other forms of novel interfaces are included. Smart suits and smart fabrics, including innovative applications of haptic technology, have their place in the conference, expanding the scope of “solutions” on display.

  2. The Race To 5G: Optimize Service Delivery With Intelligent Automation
    6/24/2019

    The Fourth Industrial Revolution is here -- and it’s changing the way we live and work. How can telecoms optimize their field service operations to keep pace?

  3. Why Your Firstline Workers Aren’t Using Digital Tech The Right Way—And How To Fix It
    6/19/2019

    Most firstline mobile workforces of today have a varied makeup including veterans who’ve been on the job for decades, inexperienced workers recently out of school, and everyone in between. When you combine new digital solutions firstline workers must use with the diverse workforce and growing skills gap, many organizations are facing a significant training challenge. This guide explores that challenge, including why it exists and how to fix it.

  4. Apple Device Management For Small And Medium Businesses
    5/10/2019

    With a renewed focus on mobile devices in the work environment, Apple has become the device of choice in small and medium businesses.

  5. How Mixed Reality Technology Transforms Knowledge Management In Field Service
    2/13/2019

    Field service management becomes more complicated every year. Companies face rising expectations from customers who demand instant service delivery and professionalism. At the same time, businesses complain about insufficient resources to manage the tasks and young employees demanding advanced tools supporting their work. With these obstacles, delivery of excellent service and earning customers’ trust become areas of concern.

  6. Mobile Connectivity: Adding Value To The Service Relationship
    12/14/2018

    Digital connectivity has changed every aspect of the way consumers use and interact with products. The ability for devices to “talk” amongst each other, across platforms and functions, is becoming point-of-entry. Companies like Amazon are creating new revenue streams by enabling these kinds of conversations. Through products like the Amazon Dot, a refrigerator can proactively order more milk when the refrigerator detects that a consumer is starting to run low.

  7. Mobile Field Force Enablement Drives Business Value
    11/15/2018

    The pre-mobile enabled field service organization, which is quite common despite available technologies and almost ubiquitous connectivity, is one that still relies heavily on manual processes and paper-based forms for field service delivery. At best, this traditional organization may use multiple spreadsheets for data entry and job tracking. Due to the lack of a mobile process, field service directors and managers have no insight into the locations of their field techs, the status of jobs in progress, or real-time data on which to escalate or downgrade problems.

  8. 5 Technologies To Enable Your Mobile Workforce
    11/5/2018

    When most people hear the words "Mobile Workforce" they think corporate guys with cellphones working with clients and on business trips. But when you get down to it, there is no workforce more mobile than field service. After all, your teams spend their days traveling from client to client providing on-site service to a dozen or more different locations every day. And you have every reason to equip them with the best possible mobile workforce technology to enable efficiency both when en-route in the vehicles and on site providing service to clients.

  9. 3 Ways Mobile Capabilities Enable Field Service Technicians
    11/5/2018

    Whether classified as technicians, caregivers, representatives, installers, or something else, field service workers have the common need to work remotely in the field. With advancements in cloud and mobile computing technology and enterprise software solutions, this need has been met with amazing acuity. Let's learn how by examining 3 ways mobile capabilities are enabling field service workers.

  10. Examining The Current And Future States Of Field Mobility
    11/2/2018

    Field service organizations (FSOs) were among the earliest adopters of mobile computers and continue to find new ways to take advantage of this technology as mobility systems evolve and improve. As the pace of change accelerates, however, FSOs have had to reevaluate their mobile deployment and upgrade strategies. Whereas in the past, rugged mobile devices were almost uniformly based on the Windows environment and remained in service five years or more. The accelerated introduction of new software and hardware features has made it necessary to leverage different operating systems, more flexible hardware platforms, and cloud-based software models.