Mobile Computing Thought Leadership

  1. Mobile Field Force Enablement Drives Business Value
    11/15/2018

    The pre-mobile enabled field service organization, which is quite common despite available technologies and almost ubiquitous connectivity, is one that still relies heavily on manual processes and paper-based forms for field service delivery. At best, this traditional organization may use multiple spreadsheets for data entry and job tracking. Due to the lack of a mobile process, field service directors and managers have no insight into the locations of their field techs, the status of jobs in progress, or real-time data on which to escalate or downgrade problems.

  2. 5 Technologies To Enable Your Mobile Workforce
    11/5/2018

    When most people hear the words "Mobile Workforce" they think corporate guys with cellphones working with clients and on business trips. But when you get down to it, there is no workforce more mobile than field service. After all, your teams spend their days traveling from client to client providing on-site service to a dozen or more different locations every day. And you have every reason to equip them with the best possible mobile workforce technology to enable efficiency both when en-route in the vehicles and on site providing service to clients.

  3. 3 Ways Mobile Capabilities Enable Field Service Technicians
    11/5/2018

    Whether classified as technicians, caregivers, representatives, installers, or something else, field service workers have the common need to work remotely in the field. With advancements in cloud and mobile computing technology and enterprise software solutions, this need has been met with amazing acuity. Let's learn how by examining 3 ways mobile capabilities are enabling field service workers.

  4. Examining The Current And Future States Of Field Mobility
    11/2/2018

    Field service organizations (FSOs) were among the earliest adopters of mobile computers and continue to find new ways to take advantage of this technology as mobility systems evolve and improve. As the pace of change accelerates, however, FSOs have had to reevaluate their mobile deployment and upgrade strategies. Whereas in the past, rugged mobile devices were almost uniformly based on the Windows environment and remained in service five years or more. The accelerated introduction of new software and hardware features has made it necessary to leverage different operating systems, more flexible hardware platforms, and cloud-based software models.

  5. What A Consumer-Grade Mobility Strategy Really Costs Enterprises With A Field-Based Workforce
    10/12/2018

    Technology has done wonders for business in the last 20-plus years, especially mobile technology. Tablet, laptop and even handheld computers have completely transformed the notion of field service and, therefore, customer service. Customer questions can be answered and problems can be solved by technicians in a matter of minutes – not days, weeks or months. Ideas from the best, brightest and most skilled workers can be applied, even if they are hundreds of miles away from the actual job site. 

  6. Best Practices FSOs Operate Differently To Maintain Their Best-in-Class Status
    9/28/2018

    What Makes Best Practices FSOs Different from All Others? And How Do You Get There in the First Place?

  7. The Service Mobile Digital Mission: Beyond Work Orders
    9/27/2018

    We rely on the “work order” to complete the call transaction and capture service data. Work orders are important and recognized as the nucleus of field service operations. Leaders today, however, have other business drivers ranging from selling services to technician recruiting and retention on their mind as they learn to think beyond the work order. The Mobile Digital Mission (MDM) is the business process and technology architecture that goes beyond work orders and addresses major service business objectives.

  8. The Field Service7℠ Approach To Operations Excellence
    9/27/2018

    The purpose of this white paper is to describe the highly specialized approach to ensuring technology implementation success and accelerating ROI. Effective technology implementation and ROI achievement in field service depend on sound change management practices. Field service change management addresses the unique dynamics and characteristics of work performed by field technicians.

  9. What New Technology Is Emerging In Field Service?
    9/18/2018

    How do most field service operators cope with the problems of the industry now? What technologies are emerging that could add incremental improvement? The field service industry has been organizing the Field Service Amelia Island (Florida) Conference since 2003. The current conference (August 27 to 29th, 2018) is an expression of the unity of the industry and includes a number of technology sessions. The focus on technology affirms where the industry is going technologically.

  10. Effective Enterprise Communication: The Foundation Of Strategic Field Service
    9/10/2018

    Do you view field service strategically? Leading organizations recognize that service is a great differentiator — stellar field service can be the path to setting your company apart, creating new revenue streams, and driving profits. These organizations are focusing on initiatives such as migrating from break-fix work to outcomes-based service models, better understanding and delivering on customer expectations, and embracing the need to continually improve operations by developing its people, processes, and technology use.