Fleet & Asset Management Magazine Articles

  1. Can Automation Deliver Great Customer Service?
    2/21/2019

    A unified, consistent customer experience is not out of reach with the help of AI solutions that can free up time for problem-solving and personalized service.

  2. Field Service Technologies To Watch In 2019
    2/21/2019

    Analyst Michael Blumberg lays out your best bets for technology investment for an optimal customer experience with maximum service value.

  3. Global Field Service Management Trends For 2019 – And Beyond
    2/21/2019

    Prepare now if you plan to compete in the expanding global services market.

  4. 4 Future-Proof Capabilities Your Field Service Management Platform Should Have
    2/21/2019

    Think about what you don’t know to insulate your field service management technology purchase from obsolescence.

  5. Your Field Worker Is The Edge In “Edge Computing.” Are You Ready?
    2/21/2019

    A three-point checklist of what you need to know to do it right.

  6. Manufacturing Companies And Their Journey To Service Excellence
    2/21/2019

    How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?

  7. Increase Versatility & Revenue Streams
    2/21/2019

    Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.

  8. The End Of Field Service
    9/25/2018

    When will today’s connected infrastructure result in the elimination of service appointments altogether?

  9. Q&A: Making Field Service Diversity Intentional
    9/25/2018

    Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.

  10. Orkin Embraces The Field Service Evolution
    9/25/2018

    Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.