Fleet & Asset Management Magazine Articles

1. Fleet Management Delivers Big Savings 12/1/2019

   AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.

2. Service Growth Portfolio Management 12/1/2019

   Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.

3. Net Promoter Score: The Sum Effect Of Customer Interactions 12/1/2019

   Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.

4. 5 Failures of Customer Journey Maps – And How to Avoid Them 12/1/2019

   Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.

5. Does Technology Enable Or Delay Transformation? 12/1/2019

   The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.

6. A Clearer View Of Customer Data 12/1/2019

   Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

7. Guidelines For Improving Customer Satisfaction And Loyalty 8/30/2019

   A total and ongoing commitment to your plan and process is essential to moving the needle on meaningful improvement.

8. Driving A Successful Field Service Destiny 8/30/2019

   Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.

9. A Second Chance At Field Service Success 5/23/2019

   Driessen Water has leveraged new field service automation software to improve efficiency and is saving thousands of miles through route optimization.

10. Q&A: PCM Leverages Technology To Create A Compelling Customer Experience 5/23/2019

    Field Technologies talks with Mike Rysavy of PCM about going above and beyond for customers with the help of an ITSM platform that enables proactive service delivery and rapid execution.