Customer service expectations have changed dramatically over the past decade as more consumers have embraced the type of on-demand, instant-gratification approach of companies like Uber, Amazon, and Apple. For field service organizations, that means customers (and employees, for that matter) have high expectations when it comes to timeliness, reliability, visibility, and communication.
A three-point checklist of what you need to know to do it right.
How can capital equipment manufacturers improve upon elevated first-time fixes while providing excellent customer service and an enhanced customer experience?
A unified, consistent customer experience is not out of reach with the help of AI solutions that can free up time for problem-solving and personalized service.
Analyst Michael Blumberg lays out your best bets for technology investment for an optimal customer experience with maximum service value.
Prepare now if you plan to compete in the expanding global services market.
Think about what you don’t know to insulate your field service management technology purchase from obsolescence.
When will today’s connected infrastructure result in the elimination of service appointments altogether?
Editor in chief Sarah Nicastro talks one-on-one with Dot Mynahan of Otis Elevator about the opportunities for women in field service.
Orkin revamps processes and updates technology to better meet customer expectations, and in doing so saves between $60,000 and $90,000 per month in fleet costs alone.
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