Article | October 31, 2023

AI Finds The Route Out Of Planning And Scheduling Problems And Into Unrivalled Service Delivery

Source: IFS North America

By Bob De Caux, VP of Automation at IFS

GettyImages-1485546309 AI

In today's service economy, meeting customer demands while balancing employee engagement, SLAs, and costs is challenging. By ensuring efficient job allocation, real-time adjustments, and predictive analytics, AI enables businesses to streamline operations, enhance service delivery, and boost customer satisfaction. However, the human touch remains crucial—AI supports, not replaces, decision-makers.

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