Many facilities managers use Preventive Maintenance (PM) to reduce losses from unforeseen downtime. While helpful in managing regular inspections and keeping up on maintenance, PM is fundamentally still a run-to-failure approach. It  attempts to extend runtime as long as possible, while hoping to catch failures in time to schedule repairs. Failures are just minimized to the point of being palatable.  Continue Reading..

Field service automation has opened the door to tools and processes that improve efficiency and customer service. The new systems have driven changes in the way field resources are managed. Curiously though, the focus is still on the back office rather than the field service management tools that technicians need to get the job done correctly and efficiently.  This prevents the true gains of an effective system from being realized.  Continue Reading..

You didn’t attend Field Service USA last week in Palm Springs? Well let me fill you in on what you missed. Sunshine, palm trees, and picturesque mountain views. Bourbon tastings, cigar receptions, live music, and tasty eats. Mid-morning donuts, Irish coffee, and afternoon Bloody Marys and margaritas. Oh, you wanted to hear about the content? Ok, I can help with that too.  Continue Reading..

Augmented reality may just be the “next big thing” in field service.  Continue Reading..

There are many benefits of connecting people to “things.”  Continue Reading..

Today’s field service automation and IoT (the Internet of Things) technologies are enabling the servitization trend.  Continue Reading..

Software vendors and manufacturers are taking service to the next level with connected equipment.  Continue Reading..

This small plumbing company is using a mobile field service solution for a more professional image and greater efficiency.  Continue Reading..

Associa has standardized and improved its maintenance operations using a mobile field service solution.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Chris Lynch of Acelity about the company’s new mobile initiative.  Continue Reading..