Field services have experienced one of the lowest level of technology investment when compared to other areas of a company, resulting in poor levels of performance and inefficiency. Despite low technological investment, there is an untapped opportunity to transform field services and unlock significant performance benefit, which could vastly improve performance and cost-to-serve by more than 35 percent.  Continue Reading..

In an increasingly competitive field service landscape, setting and measuring KPIs is necessary for success. In this special report we reveal our top five KPIs for field service success.  Continue Reading..

As field service takes on a more important role, leaders are relying less on gut-feel and looking more at the cold, hard facts.  Continue Reading..

Scheduling advancements will benefit the field service industry.  Continue Reading..

As a large volume of field technicians near retirement age, companies must prepare for knowledge transfer.  Continue Reading..

Intelligent scheduling and dispatching have improved productivity by 15 percent for Energy Datametrics’ field advisors.  Continue Reading..

Team 360 Services has streamlined its administrative processes and accelerated billing with a mobile field service solution.  Continue Reading..

Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Scott Day of thyssenkrupp Elevator about how the company is benefiting from the IoT.  Continue Reading..

Consolidated Communications improved appointment scheduling and SLA performance while reducing capital expenditures thanks to a new field service solution.  Continue Reading..

We’ve extensively covered ways that technology can help field service organizations operate more efficiently and improve productivity. The reality, though, is that we’re seeing a shift in the motivations for field service automation.  Continue Reading..