How to focus on solving problems for your customers  Continue Reading..

Bulk tank carrier QCI has improved visibility, driver safety, and fuel efficiency using an in-cab mobile computing solution.  Continue Reading..

Mesilla Valley Transportation’s updated trailer tracking solution has saved the company hundreds of thousands of dollars.  Continue Reading..

Wearable technology has slowly been adopted in field service, including a few wearable computers and wearable video camera solutions. New research coming out of the University of Alabama at Birmingham may take the wearable concept to the next level – the creation of a wearable, personal cloud solution embedded into clothing.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Rich Clark of GOJO about the company’s sales and service integration.  Continue Reading..

Miner Corporation expects that standardizing on the Salesforce platform will help reduce the time it takes to service a customer from the initial call to the billing by more than 65 percent.  Continue Reading..

When we think of the Internet of Things or connected products, we tend to think of our hyper-connected world of gadgets, whether it be smart phones, refrigerators, or toothbrushes that appear to have non-essential and cool product features for the technophile.  Continue Reading..

Consumers continue to demand greater levels of customer support, interaction and responsiveness from logistics providers and service companies than ever before. With one bad experience, a customer may never return. The future success of these companies hinges on their ability to evolve their customer service delivery to meet changing customer demands.  Continue Reading..

As service technicians retire, the incoming younger generation will present both a challenge and an opportunity for service companies.  Continue Reading..

Southwest Airlines is deploying a new mobile platform that will replace bulky paper manuals for flight attendants and improve inflight POS operations.  Continue Reading..