Frito-Lay North America is the $15 billion convenient foods business unit of PepsiCo. The company has a substantial driver safety program in place and Randy Perry, U.S. National Fleet Safety Manager of PepsiCo’s Frito-Lay Division, is here to provide us some details on the program itself and the wins Frito-Lay is celebrating with its success.
My husband and I (along with our two babies under two!) moved recently. I had an experience with our home security and automation provider that got me thinking about the times that great field service just doesn’t matter. Here’s what happened...
Your field workforce — especially your seasoned technicians – holds a whole wealth of knowledge. Unfortunately, for most companies, this knowledge is typically contained almost entirely in the mind of those technicians. This is problematic, because your most experienced technicians can’t be everywhere at once — and your less experienced technicians need to be able to learn the information those seasoned techs hold.
BUNN began 170 years ago with Jacob Bunn opening a grocery store in Springfield, IL. In fact, a young Abe Lincoln was one of his first customers! That venture grew into Bunn Capitol Wholesale Grocery Company and was later managed by George R. Bunn who founded a beverage equipment division in the late 1950's. Bunn-O-Matic Corporation was officially incorporated as a separate entity in 1963. Today, the company remains privately-held and family-owned; Arthur “Hy” Bunn has been the President and CEO since 1988.
When your workers spend the majority of their day in the field, or perhaps don’t visit an office regularly at all, it is easy to become disconnected. Not necessarily in a literal sense as most companies today are connected through some sort of mobile technology, but in the sense that it can be challenging to stay in tune with what those workers are thinking and feeling. Even companies with the best of intentions tend to fall short in one of the following categories.
Today’s leading service organizations are laser focused on improving customer experience and engagement, and rightly so. That said, it’s crucial to ensure that your external efforts don’t overshadow the need for an internal focus as well – in the form of employee engagement.
With the multitude of technologies available today, it can easily seem easier than it actually is to optimize mobile operations. This is because these new tools are marketed for how exciting, cool, and easy to use they are – and while many of them are all of those things, no technology can be a magic bullet to optimized mobile operations. Here are three of the many reasons why.
The use of AR in field service is shifting from a hypothetical to a reality.
By recovering assets after theft, this construction company saved $300,000 in one day by using GPS fleet management.
The CEO of Power Pro-Tech Services (PPT) shares how the company has managed growth of more than 20 percent per year for the past five years.