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Wearable Computers, Augmented Reality Solutions Emerging
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
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Fleet Management Delivers Big Savings
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
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Field Service Organization Cuts Scheduling Costs
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
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Grocer Rings Up Field Service Improvements
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
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A Clearer View Of Customer Data
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
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Securing Profitability With Mobility
A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
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A Big-Picture View Of Scheduling
Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.
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Customer Satisfaction On The Rise
Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.
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Fleet Monitoring Ensures Customer Satisfaction
EDGE Building Services gains valuable performance data through fleet visibility with GPS-based fleet tracking.
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Driving A Successful Field Service Destiny
Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.