Wearable Computers, Augmented Reality Solutions Emerging12/1/2019
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
Fleet Management Delivers Big Savings12/1/2019
AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.
Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
Grocer Rings Up Field Service Improvements12/1/2019
Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.
A Clearer View Of Customer Data12/1/2019
Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.
Securing Profitability With Mobility8/30/2019
A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.
A Big-Picture View Of Scheduling8/30/2019
Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.
Customer Satisfaction On The Rise8/30/2019
Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.
Fleet Monitoring Ensures Customer Satisfaction8/30/2019
EDGE Building Services gains valuable performance data through fleet visibility with GPS-based fleet tracking.
Driving A Successful Field Service Destiny8/30/2019
Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.