Brian Albright

Wearable Computers, Augmented Reality Solutions Emerging

The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.

Fleet Management Delivers Big Savings

AKI Group leverages routing/scheduling technology to save $1 million annually in transportation costs.

Grocer Rings Up Field Service Improvements

Reliable information technology (IT) support and service are critical for any business. In the grocery industry, store-level IT service can have a direct impact on sales and customer service — if the registers are down, cashiers can’t ring up sales, and customers may simply leave their carts in the aisle and head to the next closest market.

A Clearer View Of Customer Data

Learnings from a global IT infrastructure service and support provider on achieving a single source of truth for customer information.

Field Service Organization Cuts Scheduling Costs

Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.

Securing Profitability With Mobility

A mobile field service management solution has helped Proguard Protection Services increase billable hours and improve its profit margins.

A Big-Picture View Of Scheduling

Maser Consulting has gained visibility and flexibility thanks to a new field scheduling solution.

Customer Satisfaction On The Rise

Field service software implementations are increasingly focused on the customer as the industry shifts to a more proactive service model.

Fleet Monitoring Ensures Customer Satisfaction

EDGE Building Services gains valuable performance data through fleet visibility with GPS-based fleet tracking.

Driving A Successful Field Service Destiny

Field Technologies talks with Zach McGuire of MasTec Advanced Technologies, who explains how a diverse approach to market shifts and self-driven technician practices keep business humming at this third-party service contractor.