A new business process management solution has helped Frontica automate work order creation.  Continue Reading..

Waste management company saves $150,000 in fuel costs using GPS fleet tracking.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Udaya Devineni of Schneider Electric about how the company is tackling evolving customer expectations.  Continue Reading..

While attending ServiceMax’ Maximize conference in June, I listened to a presentation from Luke Williams, executive director of innovation and entrepreneurship and professor of marketing at NYU Stern School of Business and author of Disrupt: Think the Unthinkable to Spark Transformation in Your Business, that really caught my attention.  Continue Reading..

When your workforce is rarely in the office or behind a desk, effective mobile communication becomes critical. What makes mobile communication effective? According to Stacey Epstein, CEO of enterprise communication platform provider Zinc, the key is simplicity. If it is cumbersome or time consuming for your mobile employees to communicate with you or one another, they won’t - and that causes a multitude of problems.  Continue Reading..

3D printing provides field service organizations the potential to transform into asset-light businesses.  Continue Reading..

Publisher/Editor in Chief Sarah Nicastro talks one-on-one with Kevin Neville of United Rentals about the company’s recent deployment of smartphones.  Continue Reading..

SGS Automotive Services has improved productivity by 20 percent using an automated scheduling solution.  Continue Reading..

If you’ve found yourself feeling frustrated or overwhelmed lately about all of the ways that field service is changing, you are not alone.  Continue Reading..

Mobility – from drivers with smartphones and dispatchers with tracking software to field workers with tablets – is everywhere in field operations, transportation and logistics. But most companies use just a fraction of the data being gathered by these mobile devices, and even fewer are spending time analyzing the data in ways that can improve their businesses, customer satisfaction and profitability.  Continue Reading..