3 Ways Virtual Presence Is Transforming Field Service

By Charlie Neagoy, VP, Librestream Technologies, www.librestream.com

There are many benefits of connecting people to “things.”

The Internet of Things (IoT) is said to be the next paradigm shift reshaping business models in every industry — demanding that companies become more connected to their end users than ever before. As you’ve likely read, Gartner reports that by 2020, 25 billion “things” will be connected.

This IoT enablement provides an opportunity for service organizations to shift to a more proactive and predictive service delivery. This shift involves various tools and process changes that go beyond machine to machine connections. One requirement of the solution is the ability to visually connect people to “things” in the field, which includes the use of virtual presence technologies.