Smart watches are certainly a big hit in the consumer market – sales of the devices went from 4 million in 2014 to 26 million in 2015 when the Apple Watch was released, and is expected to almost double that figure in 2016. But can the same uptake of wearable devices be witnessed in the business world? Bas De Vos, Director at IFS Labs, takes a look at how the Apple Watch is helping workers in the field service industry.  Continue Reading..

As access to data in the Internet of Things (IoT) becomes greater, numerous opportunities arise to create new revenue streams, drive operational efficiencies and improve customer service. While many organizations today have connected their assets, most have only begun to realize the value they can glean from those connections.  Continue Reading..

Field service is no longer about selling products, but outcomes.  Continue Reading..

The rugged computing industry saw some exciting advancements in 2015.  Continue Reading..

Outcome-based service is changing the relationship product manufacturers have with their customers.  Continue Reading..

Customers are more demanding and have higher expectations of field service providers; you need to determine how to meet and exceed those demands.  Continue Reading..

Nechako Northcoast Construction has streamlined inspections and communications using custom mobile forms and apps.  Continue Reading..

ETwater’s investment in IoT technology has opened new revenue streams for the company.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Sasha Ilyukhin of Tetra Pak about how the company is leveraging augmented reality.  Continue Reading..

The Electronic Logging Devices (ELD) rule was published by the Federal Motor Carrier Safety Administration (FMCSA) on December 16, 2015. It aims to improve compliance with existing (Hours of Service) HOS rules by automating the recording of HOS and (Driver Vehicle Inspection Reports) DVIR through the use of ELDs.  Continue Reading..