Today, there are more mobile devices in circulation than the total global population and enterprises can see this as a key channel for engaging with customers and employees. Fortunately, mobility can lead to positive returns and more efficient business practices for many enterprises. The benefits can be numerous for companies taking a mobile-centric approach to workforce management (WFM), and especially for those companies with field employees...  Continue Reading..

This time of year is traditionally one of reflection on the past and contemplation of the next 365 days ‘round the sun. It’s especially a useful time to get out the figurative crystal ball to consider current and rising trends, and see where the future lies.  Continue Reading..

Every company knows that experimenting with new technology is critical to keep pace with today’s competitive market. But with $1.7 billion of investments pouring in across both virtual reality (VR) and augmented reality (AR) over the last year, and technology giants unable to agree on which technology will be the “next big thing,” how are companies to decide which technology will best meet their needs? First, it’s...  Continue Reading..

While recent sales trends show that the overall market for tablet computers is cooling off after a period of enormous growth, enterprise users still see a big advantage for using rugged tablet devices. That’s the key finding from a recent survey of mobile workers and mobile computer resellers conducted by Xplore and Intel.  Continue Reading..

There could be a major shift underway in the rugged handheld device space, according to data from VDC Research.  Continue Reading..

GE Digital’s acquisition of ServiceMax pushes FSM solutions further into the enterprise and IoT markets.  Continue Reading..

Using a GPS-based fleet management system to track vehicle activity, Black & Veatch had the data to build a culture of safety.  Continue Reading..

Publisher/Editor-In-Chief Sarah Nicastro talks one-on-one with Curtis Hill of Cisco about the best way to handle critical customer care issues and how to learn from your negative interactions.  Continue Reading..

The Flying Locksmiths’ field service automation solution integrated with QuickBooks and cut billing times by 90 percent.  Continue Reading..

Happy New Year! A new year, a new opportunity to consider how you’ll transform your field operation. I may not be able to offer you an individualized plan for exactly how to achieve success, but I can provide insight on a few mistakes to avoid that will certainly inhibit you from accomplishing your goals.  Continue Reading..