By Clare Grant, general manager, Mobile, Red Hat
Today, there are more mobile devices in circulation than the total global population and enterprises can see this as a key channel for engaging with customers and employees. Fortunately, mobility can lead to positive returns and more efficient business practices for many enterprises. The benefits can be numerous for companies taking a mobile-centric approach to workforce management (WFM), and especially for those companies with field employees ranging in roles from sales and customer service to maintenance and production.
Providing field employees with a mobile app on a smart device can enable innovation in the field by creating new business models and helping to streamline field operations. For example, mobile apps offer means of controlling fuel and labor costs, optimizing delivery schedules and equipment availability, more easily communicating changes or site locations, and informing employees of the tools they will need for each job. Beyond helping employees perform better, mobile can increase customer satisfaction by helping to equip employees to resolve customer issues faster and more efficiently.
To help maximize the benefits of mobility in WFM, organizations should think practically about the implementation and potential impact of mobile technologies. Below are seven steps to help companies when mobilizing WFM...