IDC Research has released its predictions for the wearables market in its most recent FutureScape: Worldwide Wearables and AR/VR report. We’ve already seen some movement toward wearable computers in field service and other line of business applications, including the use of wearable cameras. The IDC report take a more general look at wearables in the enterprise, but the firm’s predictions do indicate some possible directions the...  Continue Reading..

Last week I wrote about GE’s acquisition of ServiceMax, and how the move played into GE’s overarching strategy of linking service and the Internet of Things (IoT) – combining real-time monitoring with analytics and automated field service management to provide smart, connected, and predictive service.  Continue Reading..

Consolidation in the field service sector continues with the latest big acquisition in the space. Earlier this week, GE Digital announced it had acquired leading field service software provider ServiceMax for $915 million. The move will position GE to provide an integrated solution that combines asset management, field service, and connected IoT data for its customers.  Continue Reading..

From enhancing workforce productivity to improving customer service and extending asset lifecycles, mobile devices and applications have become inextricably interconnected with enterprise workflows. While certainly business critical, they do represent substantial investments for organizations, as well as challenges from both a deployment and support standpoint. One of the most pressing mobility challenges currently facing enterprises is the end...  Continue Reading..

A decade ago, field service organizations were among the earliest adopters of mobile technology. Today, they are embracing the Internet of Things (IoT) as technologies such as smart machines, augmented reality and connected vehicles are revolutionizing the industry.  Continue Reading..

A few recent reports from VDC Research show that demand for rugged mobile devices is flattening, and that we can expect some additional shifts in the operating system landscape moving forward.  Continue Reading..

Traditional smartphones and tablets may be experiencing a slowdown in sales, but the rugged tablet market is expected to see a boost in the coming years  Continue Reading..

Virtual and augmented reality solutions will help field service organizations improve first-time fix rates and streamline training.  Continue Reading..

An integrated CRM and field service solution reduces call times by more than 50 percent.  Continue Reading..

Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Larry Brown of Amica Insurance about the company’s quest to go digital.  Continue Reading..