According to new data from International Data Corp. (IDC), worldwide spending on the Internet of things (IoT) was set to reach $737 billion in 2016, experiencing a compound annual growth rate of 15.6% from 2015 to 2020. At that rate, the market could reach $1.29 trillion.  Continue Reading..

If office workers of the 1950s could board a time machine and travel to the present day, they would be flummoxed by what they would encounter.  Continue Reading..

The analysts at VDC Research have released their 2017 Enterprise Mobility Predictions. According to VDC, the overall mobile market is forecast to grow by 2.5 percent in 2017. The smartphone market will outpace that slightly, growing 3.2 percent and reaching 1.55 billion unit shipments this year. Enterprise smartphone shipments will reach 460 million units.  Continue Reading..

PriceWaterhouse Coopers (PwC) has released its Annual Global CEO Survey, and technology remains top of mind in the executive suite. According to the company’s data and interviews with CEOs, the ongoing digitization of business is a key priority for top executives. As the importance of digital technologies increases, companies are also beginning to take a different approach to applying them.  Continue Reading..

As we finish off what has certainly been a roller coaster ride of a year on many levels, I was struck by two recent articles that highlight the promising future that field service is facing at the dawn of the New Year.  Continue Reading..

The difference between what makes a great working day or a poor one, is very often to do with how all the components are connected. Connection and integration has been a key theme this year and will continue to gather importance throughout 2017.  Continue Reading..

Communication is critical for an effective field service operation, and some new texting and instant messaging solutions are helping field service organizations and their customers stay in touch with technicians.  Continue Reading..

With the end of 2016 in sight, industry analyst firms are rolling out their final forecasts and predictions for various mobile and field service related technology markets. We’ve reported on a few here already, but below is a quick survey of some of the most recent figures relevant to service companies.  Continue Reading..

The data landscape for fleet managers and transportation companies has grown immensely in the last decade, and, as a result, mountains of data are more accessible. With so many new capabilities and a plethora of information available, carriers and shippers are demanding more types of data points as well as more dynamic reporting options.  Continue Reading..

While field service customers want a more “Uberized” experience, many service organizations are struggling to meet those expectations according to a new global survey by software vendor ClickSoftware.  Continue Reading..