Field Service Software Case Studies

  1. Nucleus ROI Case Study: Salesforce And Non-Traditional Energy Supplier
    5/20/2019

    A non-traditional small-to-medium-sized energy supplier, deployed Salesforce Service Cloud and Field Service Lightning to facilitate growth, modernize the customer relationship management (CRM) infrastructure, and improve customer engagement. The project granted increased operational visibility and shortened the average time to complete a field service order by nearly half. The company dramatically improved efficiency as pen-and-paper reporting was moved to Salesforce CRM and grew its business by 50 percent without a commensurate increase in warehouse and field service staff.

  2. Optimize Valuable Time And Resources With Augmented Reality
    5/14/2019

    Sysmex maximized instrument uptime and service efficiency with Vuforia Studio. 

  3. Constructing A Better Blueprint For Device Management
    5/10/2019

    The modern era of technology continues to offer the ability for companies and organizations to streamline their workflows, become more efficient and profitable, as well as extend the reach of their potential business. The changing landscape of technology in construction is continuing to shift and adapt to the competitive needs of this billion dollar industry. Colasanti has been working on continuing their 66 years of success by integrating iOS devices to assist their field employees across the country. Read below to see why they felt the need to bring more technology to their day-to-day operations, the success they have had with it, and how they have managed those devices without having an IT person need to “physically touch each one” using Jamf Now.

  4. Targeting Field Service Success At C&C Group
    3/27/2019

    With an array of services designed to make buildings more energy efficient, safer, and easier to maintain, C&C Group needed a solution to better manage their mobile workforce. C&C’s CIO, Chad Cillessen, knew that some of their existing processes were less than optimal, especially around work order entry and time entry for their 58 field technicians.

  5. AR Helps Diversey Overcome Service Barriers And Build Customer Relationships
    2/25/2019

    Diversey is the industry leader of smart, sustainable solutions for cleaning and hygiene in both B2B and B2C markets. Diversey has been, and always will be, a pioneer and facilitator for life. They constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to their customers across all of their global sectors. Headquartered in Charlotte, North Carolina, USA, Diversey employs approximately 9,000 people globally, with net sales of approximately $2.6 billion in 2017.

  6. BUNN Adopts Remote Video Support AR Technology
    2/19/2019

    BUNN demonstrates how interactive merged reality is driving collaboration and competitive value using everyday mobile technologies.

  7. BD Life Sciences Uses AR To Help Their Field Engineers
    1/28/2019

    See how how interactive merged reality environments are driving collaboration and competitive value using everyday mobile technologies at BD Life Sciences.

  8. Comcast Saves Millions Of Dollars In Fuel Costs With Engine Calibration
    1/24/2019

    This case study summarizes how Comcast partnered with Derive to improve fuel efficiency by 9% and reduce fuel costs by $7.5M on 18,000 of their fleet vehicles.

  9. Sodexo Wields Microsoft Solutions In Global Transformation
    1/2/2019

    Global facilities management giant, Sodexo, has harnessed Microsoft technologies, including Azure, Dynamics 365, IoT Hub and Power BI, to underpin a major digital and business transformation initiative, beginning in Australia but set to ripple through the international organisation.

  10. DISH Teams Deliver Award Winning Service In The Home With All Mode Communication Platform
    12/19/2018

    DISH Network, the leading direct-broadcast satellite service provider, has thousands of field technicians who install, maintain and fix equipment and services for customers nationwide. While best known for its satellite TV service, DISH has recently moved to conquer new markets. DISH’s latest market move of providing in-home customer service for its partners, including Amazon and Samsung, means the thousands-strong field team needs to be knowledgeable on a new set of products and services. In order to power real-time connections between technicians working in the field and their support teams stationed back at the office, DISH turned to Zinc’s All Mode Communication Platform.