Field Service Software Case Studies

  1. Davis H Elliot Protects Employees From Personal Phone Distractions 5/23/2022

    Davis H Elliot protects employees from personal phone distractions – reducing at-fault accidents by 47.7% and their associated costs by 86.4% in year 1.

  2. Eliminating Distracted Driving At Ferrellgas (Blue Rhino) 5/23/2022

    Ferrellgas Partners (Blue Rhino) sees 40% reduction in accidents in Year 1 of using Contextual Mobility Management.

  3. Contextual Mobility Management At One Of The World’s Largest Utility Services Companies 5/23/2022

    Every day, 30,000+ employees operate more than 25,000 vehicles (Light-Duty, Medium-Duty, and Heavy-Duty) and use 20+ different mobile apps to complete their jobs. Despite the monitoring and administrative controls, at-fault motor vehicle accidents (MVAs) continued occurring at unacceptable rates.

  4. Service & Support - So Far & Yet So Close 4/26/2022

    Konica Minolta’s innovations help businesses to shape the future, today, changing the way people conduct business and use technology to work smarter, faster and better. As a leading Smart Data and Digital IT Services company, the company meets the changing needs of customers with our Digital Print, IoT, Artificial Intelligence and Augmented Reality solutions. 

  5. Support Made Simple 4/26/2022

    Improving customer experience and service effectiveness at Bruker Corporation.

  6. Next-Gen FSM Platform In Action From Scheduling To Remote Support 4/21/2022

    SACMI is a recognized world leader in the design, manufacture, and marketing of machines and systems for the ceramics, plastics, beverage packaging, and food processing industries. SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR collaboration features while utilizing head-mounted tablets. SACMI connects their experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

  7. How To Drive Service And Innovation? 4/19/2022

    Parking solution provider, Scheidt & Bachmann, achieves operational excellence with harmonized service management from ServiceNow.

  8. AR & Knowledge Management: Real-Time Information For All Technicians, Wherever They Are 4/19/2022

    SIT is divided into two divisions: SIT - Heating and MeteRSit - Smart Gas Metering, with more than 2,000 employees and representative and sales offices located in Europe, America, Asia and Oceania. Their commitment is to create smart solutions for climate control and consumption measurement for a more sustainable world. SIT has chosen our solution for providing real-time support to technicians and for enabling knowledge sharing to pass on crucial skills from experienced technicians to new-joiners. Thanks to our solution SIT is able to guarantee safety standards, reduce travel costs, and increase productivity.

  9. Ameren Upgrades Field Service Operations With A Cloud-Based System 3/31/2022

    See what IDC researchers have to report on the topic. Find out why Ameren chose Salesforce to digitize its field service operations.

  10. Mobile Technologies Inc. Digitally Transforms Field Service To Improve Speed Of Service, Quality, And Value 3/31/2022

    Build value with great field service experiences. See how MTI sees success with Salesforce. It can be tough to keep up with changing expectations in field service.