Field Service Software Case Studies

  1. ArborWorks Success Story 4/28/2023

    ArborWorks, a vegetation management firm, faced a core challenge in identifying a software partner that would bring their company into a fully digital environment, using field crews on mobile devices versus paper.

  2. How GE Appliances Drives Loyalty And Efficiency 4/24/2023

    With the power of automation, AI, and real-time data, you can bring efficiency to your frontline. See how GE Appliances use Salesforce Field Service to deflect truck rolls by 10%.

  3. Case Study: Pella Sees A 589% ROI By Moving To One Platform 4/13/2023

    By using Salesforce Field Service, nationwide window and door designer company Pella cut costs and increased productivity. Read this Valoir ROI study to see how you, too, can; Automate customer-related tasks, Spend less time on technology management, and Simplify regulatory reporting procedures.

  4. Remote Assistance To Field Workers, Leveraging Augmented Reality And Fostering Innovation 12/7/2022

    Naturgy's partnership with OverIT has provided support to its maintenance staff working in the field, allowing them to cooperate with back-office experts and leverage Augmented Reality and collaboration features.

  5. Case Study: LEAPMOTOR Drives Superior Digital Content Experience 11/30/2022

    Structured management of electric vehicle content increases customer and dealer satisfaction and reduces customer complaints by 40%.

  6. AIRe Link. Real-World Examples Based On Konica Minolta Remote Support Tools Usage. 10/27/2022

    Throughout 2021, the printer company Konica Minolta added AIRe Link as part of their remote-by-default strategy. As a result, Konica Minolta was able to test the remote visual support tools to see how it impacted their overall ability to support customers. This article will go through the benefits Konica Minolta noticed, in addition to highlighting use cases in which AIRe Link worked well to support both technicians and customers.

  7. Use Visual Remote Assistant To Optimize Field Service Operation 10/21/2022

    See how ADT reduced costs and decreased truck rolls with Service Cloud.

  8. Drain-All Adds Field Service Management For More Accurate Invoicing, Improve Cash Flow and Profitability Through Automated Service-to-Cash Process 8/26/2022

    Drain-All has experienced considerable growth since the company’s founding in the early 1980’s. To continue that growth, management realized that the systems and processes used to run the business needed to be transformed, modernized, automated and streamlined. Multiple systems were in use for financials and work order management with zero integration.

  9. Case Study: Work Orders Dispatching And Augmented Collaboration At SACMI 7/7/2022

    SACMI USA found that their processes for managing equipment maintenance and service assistance at plants in the USA can be improved. To provide support for their end customers, SACMI USA technicians would often have to travel long distances to provide on-site repair and/ or troubleshooting. The pandemic of 2020 caused even further challenges as technicians were limited in their travel due to global restrictions and travel bans. To ensure business continuity and efficiency, SACMI sought out a solution that would provide their end customers with support, while improving their internal processes of Work Orders. SACMI USA needed to customize the assignment of Work Orders to the appropriate technicians. In addition, the tool needed to take into consideration the service quote and manage the expense reports while mobilizing frontline workers. In order to solve this they collaborated with OverIT. 

  10. How 3D Systems Slashed Parts Costs & Decreased Repeat Visits 6/13/2022

    At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. For over 30 years, 3D Systems has been delivering cutting-edge 3D printers, print materials, on demand manufacturing services, and manufacturing software that allow companies to optimize their designs, transform their workflows, bring innovative products to market, and drive new business models.