Field Service Software Case Studies

41. Electrolux Optimizes Schedules, Reduces Technician Travel Times, And Saves Money On Warranty Claims With ServicePower 1/26/2022

    Electrolux needed a solution to optimize scheduling and dispatch jobs to their hybrid workforce. It also needed a claims management solution that reduced manual intervention and claims error rates, provided broader visibility, and significantly increased processing rates. Finally, they needed a solution to manage the service delivery experience for their customers.

42. Baxi Increase Customer Satisfaction And Service Call Completion; Reduces Travel Costs And Over-Staffing Costs With ServicePower 1/26/2022

    Baxi’s growing business needed a solution to improve the efficiency of job scheduling and reduce operational costs that would enable it to keep up with increased service demand from new markets.

43. AIG Ensures The Customer Is Always Number One With ServicePower 1/26/2022

    AIG needed a solution that enabled them to effectively and efficiently dispatch jobs to a third-party network; and, deliver exceptional customer experience through real-time communication and job status updates.

44. Deliver Exceptional Experiences In The Field 1/11/2022

    When work needs to be done at a specific site, it is best for all involved if it is done right the first time. This means a field service representative, in the right location, with the right skills and expertise, needs to be prepared with all the information they require to locate and complete the work. This is true for a technician fixing or maintaining equipment, an insurance adjustor reviewing a claim, a home health care worker administering medication, or an appraiser surveying property.

45. Fix Customer Issues Faster 1/11/2022

    Improve service operations to improve customer satisfaction. When customers have an issue with their products or services, they want it fixed fast. This is easier said than done, as 25% of field service calls require at least one follow-up visit to complete, leaving customers (and technicians) frustrated and dissatisfied.

46. Internet Service Provider Delivers End-to-End Customer Service And Field Service Support With Dynamics 365 12/28/2021

    When CCI Wireless needed to replace its outdated business support system, it turned to Microsoft Dynamics 365 and Hitachi Solutions. Read on to learn about how the Hitachi Solutions team was able to help CCI implement a CRM solution with a centralized client view and superior self-service portal that is capable of scaling along with the company as it grows.

47. How Food Equipment Manufacturer Frontmatec Uses Help Lightning For Remote Installation, Sales, Training And More 11/4/2021

    When COVID-19 shut down international borders, Frontmatec was able to provide remote video support to their global customer base. Thanks, in part, to Help Lightning. Many manufacturing companies that provide onsite support found themselves challenged to continue delivering quality customer care in the face of widespread travel restrictions. Frontmatec had already been using Help Lightning, and was able to virtually support customers. Even when in-person meetings and service were not possible.

48. Samaritans Preserves Critical Services Amidst The Challenges Of COVID-19 10/29/2021

    With over 20,000 volunteers and 200 branches, Samaritans is a charity working across the UK and Ireland to offer round the clock emotional support for people who are struggling to cope with life’s challenges. Samaritans’ vision is that fewer people die by suicide and to make this vision a reality, Samaritans answers a call for help every six seconds and campaigns to make suicide prevention a national and local priority.

49. ANDRITZ Uses IFS FSM 6 To Power Its Digital Transformation 10/29/2021

    ANDRITZ, headquartered in Graz, Austria, is an international technology group providing plants, systems, equipment, and services for various industries. The company recently  deployed IFS Field Service Management to replace local homegrown solution and help power their move to a digital-first mentality. 

50. Panasonic Sharpens Its Service Strategy 10/29/2021

    I think it’s safe to say manufacturers have recognized the need to embrace Servitization, but the race is on to see which companies can successfully transition their operations from product-focused to service-focused. Panasonic Appliances Air-Conditioning Europe is ready to lead the charge and has a strategy in place to do so. Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, recently joined the company with the remit of leading the organization on its journey to Servitization.