Field Service Software Case Studies

41. Startup Broadband Utility Uses GIS To Successfully Deploy 8/31/2021

    To meet the needs of its new fiber utility Pulse, the City of Loveland recognized that one of its primary requirements was a need for access to near real-time spatial data to ensure the various systems and groups were talking to each other throughout the organization. One of the key considerations was fast and efficient data exchange between data formats and platforms, and between end users (office teams, construction crews, planning and network engineers, business management, marketing, and field technicians). Remote working capabilities were needed as well to provide support across multiple mobile platforms, and a way to maintain up-to-date data for crew safety and liability.

42. Lower Valley Water District's Journey To Becoming Geospatially Driven 8/31/2021

    By making the strategic decision to incorporate geographic information system (GIS) technology into multiple facets of this water utility’s business, they addressed challenges and improved workflow efficiencies to propel the organization ahead.

43. Improving Field Operations Workflows 8/31/2021

    To simplify and modernize its processes for gathering and referencing underground telecommunications infrastructure, ADP Resources leveraged the power of a cloud-based GIS solution that includes a robust suite of mobile apps that support the gathering of the necessary field data that planning and design teams rely on to facilitate design and permitting tasks. With accurate and up-to-date information readily available across the organization, ADP Resources' ability to meet and exceed the needs of its customers was drastically improved.

44. Municipal Utility Builds An Asset Management Foundation In The Cloud 8/31/2021

    A Massachusetts municipal electric utility wanted an easier, more user-friendly way to maintain, understand, and utilize asset information. Realizing that digital transformation was within reach, the utility chose cloud-based software that contains applications and dashboards to support collection, inventory, and management of assets in its electric distribution network. Centralized real-time information enables the utility to update records upon inspection and respond quickly to unexpected events like outages.

45. A Municipal Utility Boosts Accuracy Of Asset Data 8/31/2021

    Facing the need to maintain aging water and sewer infrastructure while being expected to support the needs of the community and innovate with their budget, Cave Creek, Arizona, embarked on a project to implement a functional, scalable, and cost-efficient GIS. The success of the project required high-accuracy data collection which was accomplished easily with an easy-to-use mobile app.

46. Charlottesville Fire Department Tracks Fire Hydrant Inspections With An All-in-One Mobile Work App 8/31/2021

    The fire department achieved a digital transformation by implementing a new app designed for mobile workforces to collect data and complete assignments to replace their paper-based processes. This streamlined the fire hydrant inspection workflow which saved time and also gave stakeholders access to real-time information. 

47. JLA Group Reduces Travel, Increases Productivity, And Improves SLA Performance With New Scheduling & Route Planning Solution 7/21/2021

    The JLA Group is a UK leader for the distribution, rental and servicing of commercial equipment and regulatory compliance solutions across Laundry, Catering, Heating & A/C, and Fire Safety. JLA is very pleased with their choice of FAST LEAN SMART to optimise appointments and route planning for their 400 field engineers.

48. Seamless Remote Certification And Product Compliance Inspections, Thanks To Augmented Reality 7/1/2021

    H-ON Consulting is a leading international company providing consulting services, compliance checks and engineering support for the safety and reliability of industrial products.

49. 20 Remote Visual Assistance Use Cases: How Help Lightning Users Are Improving Service Margins, Customer Experiences, And Much More 6/9/2021

    Help Lightning serves a wide range of business sectors. Many who are new to remote technology ask this question early in our discussions: “How are leaders in my industry using remote visual assistance software?” In other words, what are the primary remote assistance software use cases? That’s a fair question, and we’ve got the answer…well, lots of answers actually.

50. Microsoft Customer Story-Clean Energy Fuels Runs Greener, Boosts Efficiency With Dynamics 365 6/3/2021

    Commercial heavy- and medium-duty trucks, waste collection vehicles, and public transportation all run on renewable natural gas from Clean Energy—a sustainable, carbon-neutral fuel. Clean Energy innovates constantly, using cutting-edge solutions for every facet of its operations. It trusts Microsoft Dynamics 365 to support its growth and its mission. Clean Energy added Microsoft Dynamics 365 Remote Assist and HoloLens to close the loop on information, from back office to the pump, accelerating productivity and cutting down on company travel.