Field Service Software Case Studies

  1. Thriving In The New Appointment Economy With AAA Carolinas 6/3/2022

    Scheduling appointments isn’t an innovative business strategy. But over the past year, appointments have taken on new importance as industries of every stripe strive to deliver safe and engaging digital-first experiences. Appointments not only help companies keep people safe, but also allow teams to spread out their workload throughout the day and offer customers convenience, control and predictability.

  2. Scaling A Service Business In A Field Of Giant Competitors 5/26/2022

    There is no shortage of Davids in a world of service business Goliaths — fast-growing companies that are disrupting legacy incumbents by delivering an excellent customer experience. In the ISP (Internet Service Provider) industry, Sail Internet is one such company that is scaling fast and working to ensure it has adopted the digital tools it needs to future-proof the business. To explore some of the challenges that Sail Internet was facing and how it is navigating through digital transformation, we had a chance to chat with the company’s co-founder and CTO, George Ginis.

  3. Terminix Knocks Out Distracted Driving With Contextual Mobility Management 5/23/2022

    Terminix employees protected by TRUCE are 2.5 times less likely to have an incident – leading to $1M in cost reductions.

  4. Davis H Elliot Protects Employees From Personal Phone Distractions 5/23/2022

    Davis H Elliot protects employees from personal phone distractions – reducing at-fault accidents by 47.7% and their associated costs by 86.4% in year 1.

  5. Eliminating Distracted Driving At Ferrellgas (Blue Rhino) 5/23/2022

    Ferrellgas Partners (Blue Rhino) sees 40% reduction in accidents in Year 1 of using Contextual Mobility Management.

  6. Contextual Mobility Management At One Of The World's Largest Utility Services Companies 5/23/2022

    Every day, 30,000+ employees operate more than 25,000 vehicles (Light-Duty, Medium-Duty, and Heavy-Duty) and use 20+ different mobile apps to complete their jobs. Despite the monitoring and administrative controls, at-fault motor vehicle accidents (MVAs) continued occurring at unacceptable rates.

  7. Service & Support - So Far & Yet So Close 4/26/2022

    Konica Minolta’s innovations help businesses to shape the future, today, changing the way people conduct business and use technology to work smarter, faster and better. As a leading Smart Data and Digital IT Services company, the company meets the changing needs of customers with our Digital Print, IoT, Artificial Intelligence and Augmented Reality solutions. 

  8. Support Made Simple 4/26/2022

    Improving customer experience and service effectiveness at Bruker Corporation.

  9. Next-Gen FSM Platform In Action From Scheduling To Remote Support 4/21/2022

    SACMI is a recognized world leader in the design, manufacture, and marketing of machines and systems for the ceramics, plastics, beverage packaging, and food processing industries. SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR collaboration features while utilizing head-mounted tablets. SACMI connects their experts with end-users while addressing safety, reducing travel times, and limiting costs, all powered by OverIT.

  10. How To Drive Service And Innovation? 4/19/2022

    Parking solution provider, Scheidt & Bachmann, achieves operational excellence with harmonized service management from ServiceNow.