Field Service Software Case Studies

  1. Nucleus ROI Case Study: Salesforce And Superior Pool Spa And Leisure

    Superior needed help coordinating its field service dispatchers and mobile workers for more than 150 customers a day. Nucleus examined the cost vs. benefits in choosing Field Service Lightning to optimize its operations. See how they transformed business with case resolution time reduced from two weeks to 1.6 days — and achieved 157% ROI.

  2. British Engineering Services Improves Productivity And Service With Scheduling Solution

    Fast Lean Smart (FLS) is helping to cut down travel and admin time for British Engineering Services, enabling field engineers to be more productive by up to 15% each day.

  3. Siemens Revolutionizes Truck Maintenance With Microsoft HoloLens And Dynamics 365

    Over its 170-year history, Siemens has continually reinvented itself. One of its recent innovations is the eHighway, an electrified freight transport system that combines the efficiency of electric railroads with the flexibility of long-haul trucks.

  4. Smart-Building Sweet Spot: Connecting Building Data With Service Technicians

    MacDonald-Miller Facility Solutions makes buildings work better. The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimization services. Its new connected field service solution lets it know when a building’s system is using too much energy or about to fail and dispatches service technicians with the right information, tools, and parts needed to make a first-time fix.

  5. Asset Inspection App Cuts Workforce Requirement By Half

    UK Power Networks serves over eight million customers in the Greater London and south east areas. This large customer base depends on safe, reliable electric service. Recurring fires in underground cable pits posed a public hazard and caused power outages. The utility contracted Black & Veatch to rapidly inspect its facilities. Collector for ArcGIS enabled fast and accurate inspections and provided actionable data to help ensure the public's safety. 

  6. How One Of The Nation's Largest Co-Op Utilities Is Using GIS & Location Intelligence To Transform Their Organization

    The utility industry changed more in the last 5 years than it did in the previous century. Those changes brought big data - the raw material containing valuable business insights. Utilities must use information effectively and foster collaboration with all their stakeholders.  In this video, you'll learn how CoServ, one of the nation's largest co-op utilities, is using Esri technology and location intelligence to digitally transform their organization.

  7. How Fort Hill Natural Gas Authority Uses GIS To Improve Efficiencies Company-Wide

    Learn how Fort Hill Natural Gas Authority uses the ArcGIS Platform to improve efficiencies company-wide.

  8. How White House Utility District Is Using GIS To Gather All The Information Their Business Needs

    WHUD uses the ArcGIS Platform as their cornerstone to get all the information they need on a daily, monthly and yearly basis.

  9. An Employee Focused Driver Safety Solution

    Accident rates have been rising drastically every year due, in part, to an increase in distracted drivers on the roads. According to the National Highway Traffic Safety Administration (NHTSA), distracted driving is classified as “any activity that diverts a person’s attention away from the primary task of driving” – in other words, not just texting. After experiencing these increased accident rates first hand, Red Hawk Fire & Security knew they needed to take action and focus on creating a safer situation for their technicians as they travel between job sites and those sharing the road with them.

  10. Efficiency Skyrockets With A Field Service Software Upgrade

    RJS Pest Management has decreased the time spent dispatching field technicians by 81 percent since adopting a new field service management system.