Field Service Software Case Studies

  1. Drone-Based Remote Asset Inspections 3/30/2022

    Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.

  2. Agilent’s Service Manager Talks Remote Resolution, Customer Satisfaction, And The Metrics That Matter 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. Recently, we were joined by Marco De Sanctis, Service Manager at Agilent Technologies. Marco joined Agilent in 2015 as a Field Service Engineer, eventually becoming a team lead and later a manager. Along the way, he gained a wealth of experience and learned what makes a great service organization. 

  3. Smarter Service At Konecranes: Efficient Product Tracking, Technician Soft Skills, And Service As A Business Opportunity 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. Recently, we talked with Nave Orgad, Director of Service Innovation and Service Agreements at Konecranes. In this episode, Nave covers why it’s important to use data to promote field service offerings, the importance of training technicians on soft skills, how to perform successful cross-functional troubleshooting, and more.

  4. NCR’s Technical Training Leader Talks Influencing New Products, Precision Diagnostics And More 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.

  5. From Employee Engagement To A Customer-First Mindset: Lessons From Ortho Clinical Diagnostics’ Technical Solutions Lead 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.

  6. Camuzzi Gas: Planning And Mobilization Of Field Service Activities 2/23/2022

    Camuzzi Gas Pampeana S.A. and Camuzzi Gas del Sur S.A. form the largest supplier of natural gas in Argentina, covering around 45% of the country, i.e. a 3,100 km wide area. The companies serve 2.5 million clients and manage 10,000 km of gas pipelines as well as a 50.000 km long gas supply network.

  7. Safeware Improves Claims Approval, Handling Speed; Reduces Claims Cycle Time With ServicePower 1/26/2022

    With rapid growth and success, Safeware knew it was time to evaluate their field service solution processes. At the time, the team had a very manual process for updating service agreements, managing on-boarding and credentialing and remaining compliant with industry regulations. Wanting to be more efficient and find a contemporary solution, Safeware began their search for a field service management partner that could help to streamline operations for better network performance management.

  8. Electrolux Optimizes Schedules, Reduces Technician Travel Times, And Saves Money On Warranty Claims With ServicePower 1/26/2022

    Electrolux needed a solution to optimize scheduling and dispatch jobs to their hybrid workforce. It also needed a claims management solution that reduced manual intervention and claims error rates, provided broader visibility, and significantly increased processing rates. Finally, they needed a solution to manage the service delivery experience for their customers.

  9. Baxi Increase Customer Satisfaction And Service Call Completion; Reduces Travel Costs And Over-Staffing Costs With ServicePower 1/26/2022

    Baxi’s growing business needed a solution to improve the efficiency of job scheduling and reduce operational costs that would enable it to keep up with increased service demand from new markets.

  10. AIG Ensures The Customer Is Always Number One With ServicePower 1/26/2022

    AIG needed a solution that enabled them to effectively and efficiently dispatch jobs to a third-party network; and, deliver exceptional customer experience through real-time communication and job status updates.