Field Service Software Case Studies

31. AR & Knowledge Management: Real-Time Information For All Technicians, Wherever They Are 4/19/2022

    SIT is divided into two divisions: SIT - Heating and MeteRSit - Smart Gas Metering, with more than 2,000 employees and representative and sales offices located in Europe, America, Asia and Oceania. Their commitment is to create smart solutions for climate control and consumption measurement for a more sustainable world. SIT has chosen our solution for providing real-time support to technicians and for enabling knowledge sharing to pass on crucial skills from experienced technicians to new-joiners. Thanks to our solution SIT is able to guarantee safety standards, reduce travel costs, and increase productivity.

32. Ameren Upgrades Field Service Operations With A Cloud-Based System 3/31/2022

    See what IDC researchers have to report on the topic. Find out why Ameren chose Salesforce to digitize its field service operations.

33. Mobile Technologies Inc. Digitally Transforms Field Service To Improve Speed Of Service, Quality, And Value 3/31/2022

    Build value with great field service experiences. See how MTI sees success with Salesforce. It can be tough to keep up with changing expectations in field service.

34. Drone-Based Remote Asset Inspections 3/30/2022

    Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.

35. Agilent's Service Manager Talks Remote Resolution, Customer Satisfaction, And The Metrics That Matter 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. Recently, we were joined by Marco De Sanctis, Service Manager at Agilent Technologies. Marco joined Agilent in 2015 as a Field Service Engineer, eventually becoming a team lead and later a manager. Along the way, he gained a wealth of experience and learned what makes a great service organization. 

36. Smarter Service At Konecranes: Efficient Product Tracking, Technician Soft Skills, And Service As A Business Opportunity 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. Recently, we talked with Nave Orgad, Director of Service Innovation and Service Agreements at Konecranes. In this episode, Nave covers why it’s important to use data to promote field service offerings, the importance of training technicians on soft skills, how to perform successful cross-functional troubleshooting, and more.

37. NCR's Technical Training Leader Talks Influencing New Products, Precision Diagnostics And More 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.

38. From Employee Engagement To A Customer-First Mindset: Lessons From Ortho Clinical Diagnostics' Technical Solutions Lead 3/14/2022

    What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.

39. Camuzzi Gas: Planning And Mobilization Of Field Service Activities 2/23/2022

    Camuzzi Gas Pampeana S.A. and Camuzzi Gas del Sur S.A. form the largest supplier of natural gas in Argentina, covering around 45% of the country, i.e. a 3,100 km wide area. The companies serve 2.5 million clients and manage 10,000 km of gas pipelines as well as a 50.000 km long gas supply network.

40. Safeware Improves Claims Approval, Handling Speed; Reduces Claims Cycle Time With ServicePower 1/26/2022

    With rapid growth and success, Safeware knew it was time to evaluate their field service solution processes. At the time, the team had a very manual process for updating service agreements, managing on-boarding and credentialing and remaining compliant with industry regulations. Wanting to be more efficient and find a contemporary solution, Safeware began their search for a field service management partner that could help to streamline operations for better network performance management.