Field Service Software Case Studies

  1. EPA Integrates Emergency Response To Help Make Informed Mission-Critical Decisions
    5/14/2018
    The EPA and Tetra Tech have iteratively developed a robust emergency response solution over time, by learning from individual site-specific cleanup activities that occur every day and scaling these activities during significant response events.
  2. Inside Look: Halliburton’s Implementation of an End to End Solution
    3/28/2018

    Inside Look: Halliburton’s Implementation Of An End To End Solution

  3. How PG&E Improved Compliance And Job-Site Safety By Replacing Paper With Smart Mobile Forms
    3/28/2018

    We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.

  4. PG&E Uses Form Automation Solutions As Mobile-First Front End To SAP-Based Enterprise Asset Management Solution
    3/28/2018

    We have about 1,200 users who perform several hundred meter inspections on an annual basis, in addition to all their other tasks. Within that user base, we are generating a relatively high transaction volume from a compliance perspective. The real challenge is to validate and collect that work electronically, and upload the data and integrate it into our enterprise systems from the field.

  5. How Mobility Helped Mar Cor Grow
    3/28/2018

    When you’re aiming to guarantee technicians’ safety and build a stronger business, it’s important the information coming from the field is accurate and easy to collect. You don’t know what’s going on in the field without it, and your technicians have better things to do than filling out forms. So how do you collect and analyze detailed, complex data and apply it to support your technicians and your bottom line – without affecting efficiency in the field or in the office?

  6. Graniterock Speeds Up Reporting From 7 Days To Real Time
    3/28/2018

    Graniterock is one of California's premier construction materials producer, delivering hot mix asphalt, recycled asphalt, concrete and other materials to roads, highways, runways and bridges from San Francisco to Monterey. Safety is a core value at Graniterock, and the company requires employees to adhere to safe work practices at all times. The company wanted to update its slow, paper-based process for equipment and safety inspections to a more efficient solution based on mobile devices and cloud-connected services.

  7. AAA Fuels Productivity Engine With Paperless Form Automation Solution
    3/28/2018

    AAA Carolinas is one of the largest and fastest growing AAA clubs. Headquartered in Charlotte, the club has over 1,300 employees and offers a wide range of services, including emergency roadside assistance, travel and touring information, insurance counseling, and automotive repair. The club completes roughly 500 service calls every day, totaling about 15,000 monthly.

  8. Intelligent Workflow From Farm To Processing At Dobler & Sons
    3/19/2018

    Dobler & Sons has incorporated a fleet management system to comply with the recent ELD mandate and to improve overall efficiency in managing it’s fleet and team of drivers.

  9. IoT, AR Transform The Service Ecosystem
    2/27/2018

    “Smart Connected Farms” are no longer a great idea for the future, but a reality. The emergence of the Internet of Things (IoT) means farmers have access to more data than ever before, improving crop yields and overall operations. Gone are the days of estimation, as “smart connected” farm equipment can do everything from adjusting fertilizer output, optimizing plotted fields, and even analyzing the internal hydraulics of the asset for repair and maintenance.

  10. Providing Remote Service Boosts Customer Satisfaction
    2/27/2018

    Manufacturing organizations are becoming more connected to their customers than ever before. With the arrival of the Internet of Things (IoT), more opportunities to improve the quality of customer service are emerging. Pratt & Whitney Canada (P&WC), a world leader in the design, manufacturing, and service of aircraft engines and auxiliary power units, is taking advantage of these opportunities. P&WC is transforming its customer support service levels through the use of virtual presence.