Field Service Software Case Studies

31. Deliver Exceptional Experiences In The Field 1/11/2022

    When work needs to be done at a specific site, it is best for all involved if it is done right the first time. This means a field service representative, in the right location, with the right skills and expertise, needs to be prepared with all the information they require to locate and complete the work. This is true for a technician fixing or maintaining equipment, an insurance adjustor reviewing a claim, a home health care worker administering medication, or an appraiser surveying property.

32. Fix Customer Issues Faster 1/11/2022

    Improve service operations to improve customer satisfaction. When customers have an issue with their products or services, they want it fixed fast. This is easier said than done, as 25% of field service calls require at least one follow-up visit to complete, leaving customers (and technicians) frustrated and dissatisfied.

33. Internet Service Provider Delivers End-to-End Customer Service And Field Service Support With Dynamics 365 12/28/2021

    When CCI Wireless needed to replace its outdated business support system, it turned to Microsoft Dynamics 365 and Hitachi Solutions. Read on to learn about how the Hitachi Solutions team was able to help CCI implement a CRM solution with a centralized client view and superior self-service portal that is capable of scaling along with the company as it grows.

34. How Food Equipment Manufacturer Frontmatec Uses Help Lightning For Remote Installation, Sales, Training And More 11/4/2021

    When COVID-19 shut down international borders, Frontmatec was able to provide remote video support to their global customer base. Thanks, in part, to Help Lightning. Many manufacturing companies that provide onsite support found themselves challenged to continue delivering quality customer care in the face of widespread travel restrictions. Frontmatec had already been using Help Lightning, and was able to virtually support customers. Even when in-person meetings and service were not possible.

35. Samaritans Preserves Critical Services Amidst The Challenges Of COVID-19 10/29/2021

    With over 20,000 volunteers and 200 branches, Samaritans is a charity working across the UK and Ireland to offer round the clock emotional support for people who are struggling to cope with life’s challenges. Samaritans’ vision is that fewer people die by suicide and to make this vision a reality, Samaritans answers a call for help every six seconds and campaigns to make suicide prevention a national and local priority.

36. ANDRITZ Uses IFS FSM 6 To Power Its Digital Transformation 10/29/2021

    ANDRITZ, headquartered in Graz, Austria, is an international technology group providing plants, systems, equipment, and services for various industries. The company recently  deployed IFS Field Service Management to replace local homegrown solution and help power their move to a digital-first mentality. 

37. Panasonic Sharpens Its Service Strategy 10/29/2021

    I think it’s safe to say manufacturers have recognized the need to embrace Servitization, but the race is on to see which companies can successfully transition their operations from product-focused to service-focused. Panasonic Appliances Air-Conditioning Europe is ready to lead the charge and has a strategy in place to do so. Karl Lowe, Head of European Service at Panasonic Appliances Air-Conditioning Europe, recently joined the company with the remit of leading the organization on its journey to Servitization.

38. WEL Networks Deployed Unvired EAM Apps For SAP For Windows 10 Tablets To Improve Efficiency Of Field Service 10/28/2021

    WEL Networks Ltd equipped its service staff with the Unvired Rounds & Work Orders App on Windows Tablets in order to view work orders from SAP and design service orders, perform inspections, attend to faults, etc.

39. Laundry Innovator WASH Multifamily Laundry Systems Drives Field Service Efficiency And Enhances Customer Experience 10/18/2021

    When laundry powerhouse WASH realized that a lack of access to accurate parts and technical information hindered efficiency and accuracy within their support organizations, they turned to AnswersAnywhere to create a mobile "single source of truth" for their field service technicians and customer support staff. 

40. BUNN-O-Matic Arms On-Site Engineers With Off-line Interactive Technical Data 9/29/2021

    When beverage equipment company BUNN realized they needed to provide their field service engineers with direct access to information in order to increase field service efficiency, and strengthen their reputation of exceptional post-product support via BUNNserve, they turned to AnswersAnywhere to deliver a custom, mobile product knowledge base.