Q&A: Using Today's IoT Capabilities To Gain A Competitive Advantage

By Sarah Nicastro, publisher/editor in chief, Field Technologies
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Publisher/Editor In Chief Sarah Nicastro talks one-on-one with Scott Day of thyssenkrupp Elevator about how the company is benefiting from the IoT.

Leading field service organizations across the globe are turning to IoT (Internet of Things) technology to truly transform the way they do business. IoT is enabling these organizations to shift their service model from a reactive one to a proactive — and even predictive — one. This is of utmost importance with the growing focus on customer experience and satisfaction.

I recently spoke with Scott Day, EVP of product lifecycle management, strategy, and market development at thyssenkrupp Elevator, about how the company is beginning to use IoT technology to become more competitive and improve customer satisfaction. The largest producer of elevators in the Americas, thyssenkrupp Elevator has more than 15,500 employees, in more tha n 230 branch and service locations, with sales of more than $3 billion. Currently, thyssenkrupp is implementing IoT to remotely monitor and manage more than 70,000 elevators in the United States and more than 200,000 worldwide. Here Scott talks with us about the catalyst for thyssenkrupp’s adoption of IoT and shares his perspective on where the use of IoT in field service is headed.