By Field Technologies magazine
In this special report, we have identified five KPIs we feel are critical to field service success. Does this mean these are the only KPIs or the best KPIs? No, every business is different — so you may very well have to pay attention to KPIs beyond these or prioritize your top five a little differently. But generally speaking, these are five KPIs that are absolutely critical to most field service organizations. Understanding the importance of each, and how to measure each, will go a long way toward that continual improvement process.