Field Technologies Webinars
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Building Your Service Dream Team For 2021
3/9/2021
Watch this webinar recording for an executive discussion of the issues, strategies, and go-forward planning that service leaders can use in formulating the next steps to adapt and ensure success in the “new normal.”
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How Oxford Nano Is Using Remote Assistance As A Service Differentiator
3/5/2021
Oxford Nano is providing innovative remote assistance software to their customers through their AR-enabled “Virtual Assist” solution. Their customers get instant access to the company’s global team of service and applications experts to guide customers through technical and application issues in real-time. Oxford Nano provides this solution as a part of their commercial offerings to transition customers from reactive to proactive support, providing higher customer value and additional revenue to the service organization.
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Aberdeen Webinar: The State Of Visual Engagement In Customer Service
2/5/2021
Service activities have never been so complicated and rewarding as they are in 2021. On the one hand, service leaders face unprecedented changes such as the meteoric rise of remote work and rapid adoption of new customer engagement channels. On the other hand, they have more tools at their disposal than they ever did before. Watch the webinar, co-hosted by Omer Minkara, VP of research from Aberdeen Group, that uncovers why visual engagement is the top focus area for service leaders in 2021.
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How Digital Tools Have Changed Field Service For Good
1/25/2021
The events of 2020 proved just how adaptable Service Leaders need to be. And in some cases the Coronavirus response provided (what some would consider) a catalyst for digital transformation and adoption of digital tools.
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Rising Expectations: Accelerating Field Service Maturity Driving The New Normal For CX
11/12/2020
During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.
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The New Must-Haves In Field Service
10/27/2020
The global COVID-19 pandemic has fundamentally changed the way we do business, particularly in the Field Service industry. Everything from customer habits to how field service organizations interact with their team has rapidly changed as we all navigate these uncertain times.
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Expanding The Value of Virtual Support In A Touchless Environment
9/10/2020
"Touchless support" has suddenly jumped into focus for service organizations. With heightened safety precautions limiting service visits, virtual support offers the security and convenience customers want. The BUNN service team has a solution, Help Lightning's virtual expertise software.
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How COVID-19 Has Permanently Changed The Future Of Field Service
9/1/2020
2020 has been characterized by waves of disruption due to COVID-19, and organizations have been forced to make quick decisions about how to mitigate loss and reorganize their business. At an unprecedented speed, businesses needed to make hard decisions about staffing, travel restrictions, and new regulatory requirements.
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10 Tips And Tricks For The Field Service Industry
8/28/2020
Fieldpoint is an enterprise field service and project management job costing system. The application is fully web-based responsive in design so it runs on any device. Technician resources in the field, specific mobile applications for Apple and Android for both phones and tablets are also available. This video focuses on the resource planning and assignment of projects and jobs.
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From Service Center To Profit Center
8/26/2020
Field Service has traditionally been a cost center. Today, innovative service organizations are leveraging AR and Virtual Expertise technology to accelerate the transformation from service center to profit center. Cincinnati, Inc. implemented Help Lightning's Virtual Expertise software to boost their service offerings and provide virtual "hands-on" service to their customers. Hear from Greg Wilson, Director of Service for Cincinnati, Inc., and learn how this 130-year-old manufacturing company made the transformation to becoming a service profit center.