During the COVID-19 pandemic, there have been many changes to how services organizations need to conduct business effectively. Based on our field service maturity model we see service organizations are rapidly evolving, thanks in part to a necessary race towards digital transformation and a customer-focused approach to service delivery.
Watch our on-demand webinar, Rising Expectations: Accelerating field service maturity and driving the “new normal” for CX, to hear from field service experts from FieldAware and Localz, and walk away with actionable steps to mature your field service management and enhance the customer journey.
In this webinar, you'll discover:
- The state of servitization: looking at what’s changed - Yesterday, Today and Tomorrow
- How the field service maturity model has evolved
- The role of CX and customer satisfaction in driving digital transformation
- How to learn from this experience, evaluate and build a path of success