Field Technologies Webinars
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The Rapidly Changing World Of Field Service Management
10/15/2019
As the world of field service management continues to rapidly change, service leaders must adapt their viewpoints and strategies in order to differentiate and succeed in today's competitive market. In this Field Service News webinar, Astea's Managing Director, John Hunt, discusses how service leaders are adapting to the changing world of FSM.
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The Field Service Workforce Of The Future
9/18/2019
Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.
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Best Practices For AI In Self-Service: Empowering Customers And Service Agents
7/17/2019
Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?
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How The Best-in-Class Stop Customer Churn
3/21/2019
Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”
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How To Modernize Your Field Service
3/14/2019
Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.
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Optimize Your Field Operations With The Power Of Location
12/12/2018
You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.
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Demystifying Digital Transformation
11/15/2018
The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask. There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.
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3 Real World Applications Of IoT Impacting Field Services
9/7/2018
Tired of hearing about the promises of IoT? Looking for real and practical applications of IoT, relevant to field services? If you’re interested in hearing how several customers have transformed their field operations with IoT, then this is a webinar you want to watch.
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The Cost of Ignoring Driver Safety
8/22/2018
Is your current driver safety policy adequately protecting your company? Or are hidden costs lurking in your blind spot? The upfront costs associated with accidents and vehicle repair are hard to miss, but you also need to consider the indirect impact of crashes. Vehicle downtime, liability exposure, and even damage to your company’s reputation can lead to longstanding issues that can affect your organization for years.
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Rugged Mobility Is Getting A Reboot: What You Need To Know About The Next Generation Of Tablets, Handhelds, And Laptops For Field Service Applications
7/2/2018
Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.