Field Technologies Webinars

31. Prioritizing The Customer Experience: Medical Device Service Executive Roundtable 9/9/2021

    Customer experience has not always been front and center in medical device field service, but that’s changing. In today’s landscape, customer satisfaction is key to developing loyalty and driving revenue.

32. 3 Ways To Win Customer Loyalty & Avoid Service Disasters 9/9/2021

    Do you want to prevent customer disasters ahead of a negative NPS or service escalation? We know you do, but it’s difficult to do without deep insights into every aspect of the service lifecycle—from customer history and equipment information to workforce performance.

33. Keeping The Trucks Rolling: Embrace New Technologies To Address The Field Service Talent Shortage 8/27/2021

    There is no field service without your technicians. But the impending retirement of experienced workers continues to be a top concern for field service executives. Even more worrying, the Service Council recently found that 60% of technicians may not want to stay in field service as their career. 

34. Creating A Resilient Services Framework 7/15/2021

    The strain to meet mission critical service demands has only increased and the pressure to achieve greater service levels and customer satisfaction is at an all-time high. For OEMs to deliver exceptional customer experiences to their end users in these environments they need to have a resilient service delivery capability.

35. AI In Field Service: Understanding The Impact On Your Customers, People And Assets 6/29/2021

    Artificial Intelligence (AI) will not only have a profound impact on business and operational efficiency, it will also change forever how people interact with and view technology.

36. Creating Meaningful Diversity In Service 6/11/2021

    Day Three of Service Leaders Spring Break, powered by Aquant. Watch the interactive panel of experts discuss how to hire a diverse team, what actions are needed to foster an equitable culture, steps leadership can take to make changes today, and more!

37. 3 Key Milestones For Any New AI Deployment 6/11/2021

    Day Two of Service Leaders Spring Break, powered by Aquant. Watch the interactive workshop to discover best practices and real-world scenarios for deploying AI. Hear stories from the field on how service leaders have overcome AI deployment challenges. Watch the recording now.

38. Preventing Service Disasters: How Information Gaps Hurt Your Business 6/11/2021

    Day One of Service Leaders Spring Break, powered by Aquant. Watch the on-demand recording of “Preventing Service Horror Stories: What You Don’t Know Can Hurt Your Business” to discover real-life examples of service horror stories, and practical examples of how service leaders can spot and prevent them. Watch the recording now.

39. Slashing The Service Skills Gap - An Alchemy Of Tech, People & Processes 6/11/2021

    Day One of Service Leaders Spring Break, powered by Aquant. In session one, “Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes” our panel of service leaders offer best practices and lessons learned about hiring and retention amid high rates of retirement and turnover. Watch the recording now to learn more.

40. Enable Always-On Service With D365 Customer And Field Service 6/10/2021

    Join us for a seamless, end-to-end Customer and Field Service Experience highlighting the crucial interactions between an Agent, Scheduler and Front-line Resource while maintaining an exceptional Customer and Employee Experience.