Field Technologies Webinars

  1. End-to-End Field Service Management, Managing A Service Business In Software
    2/1/2017

    Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.

  2. How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros
    1/26/2017

    In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one.  For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip.  Enter a mobile communication platform.  Imagine sending a text or photo to the entire service team and getting your question answered in seconds!  It’s like the ‘Bat Phone’ for service.

  3. Field Mobility 2017: A Look At The Year Ahead
    12/22/2016

    Join us as we dive into the content of our special report, Field Mobility 2017: A Look At The Year Ahead. We review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions.

  4. Field Service Metrics Webinar: Learn How To Run A Successful KPI Program Explained By Industry Experts
    11/1/2016

    Trimble PULSE™ and The Service Council™ ran a webinar on how to balance Customer Satisfaction and Operational Efficiency through effective KPI measurement.

  5. Is Your Service Organization Ready For The Connected Customer?
    10/28/2016

    How is technology changing the way businesses provide service to engage the connected customer? Technology is fueling a colossal shift in customer expectations, causing businesses to rethink how they engage, service and retain customers. Check out this on-demand webcast featuring guest experts Jeanine Sterling, Industry Director, Mobile & Wireless Communications, Frost & Sullivan, and Deb Geiger, VP Global Marketing, Astea International.

  6. Maximizing The Potential Of Every Field Service Interaction: Keeping Your Most Important Stakeholders Happy
    9/29/2016

    Did you know that over 50% of millennials will leave a service provider on the FIRST poor customer service experience if an alternative is available? With an increasingly technical savvy customer base, and rising competition; does the customer experience you deliver promote customer retention? 

  7. Video In Field Service: Opportunities, Challenges, And Tips For Success
    8/25/2016

    Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.

  8. How To Benchmark Service In A Customer-Centric World
    7/14/2016

    Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!

  9. Do Rugged Tablets Really Cost More Than Any Other Mobile PC Option?
    6/23/2016

    Everybody wants today’s investments to last at least five years. So why would you buy a mobile PC that is almost guaranteed not to survive that long in your daily work environment? Most global workers are no longer tethered to a desk all day long. Traditional office workers may partake in off-site meetings or customer site visits.

  10. Generating Revenue On The Front Lines: Why Your Field Technicians Are Your Best Sales People
    6/7/2016

    Customer relationships are paramount to the success of your field service organization and your field technicians are the very people that nurture these vital relationships. Join Christine LaVoi, Field Service Client Success Management at IFS, as she discusses how to turn these forged relationships into revenue drivers. When you equip your field technicians with the right equipment and develop the right communication avenues between them and your sales team, you open your organization up to a world of possibilities when it comes to maximizing service margin.