Field Technologies Webinars

  1. Transform Customer Experience From Phone to Field with Connected Field Service
    8/2/2017

    This shift in customer expectations, has given businesses across industries an opportunity to deliver the service that customers expect, particularly when it comes to field service. How could your business revolutionize the way it manages field service from end to end? 

  2. Outcome-Based Service: The Imperative New Field Service Model
    7/27/2017

    Customer expectations are rising exponentially. It is no longer sufficient to provide a quality product — customers reward partners who can help them operate more efficiently and effectively. To this end, customers are seeking outcomes, with a focus is on the result rather than the means to achieve this.

  3. Modernizing Field Service: How To Improve First-Time Fix Through Interactive Video
    5/24/2017

    The average first-time fix (FTF) rate for service organizations has hovered barely above 70% for years. Even with a proven direct correlation between FTF rates and customer satisfaction rates and profitability, companies struggle with making solid improvements with FTF.

  4. How A Secure Enterprise Communication Strategy Can Impact Business Performance
    5/11/2017

    “Everybody at my company communicates perfectly”. Said no one, EVER.  Communication is a struggle for many companies, but so few realize how elemental it is for business success. And for companies with teams of people away from desks, out in the field, the need for improved communication is paramount.

  5. Why IoT And Advanced Scheduling Provide The Perfect Customer Experience
    4/11/2017

    People assume that machines will talk to each other as part of IoT, but it seems that the integration of data from IoT projects is something that is lacking. In fact, it’s common to see organizations working with multiple IoT projects because of the disconnected flow of data.

  6. The 3 Pillars Of Customer Experience That Will Drive Profit
    3/31/2017

    Improving the customer experience has become a field service imperative. While productivity gains and cost reductions will always be crucial, today’s leading field service organizations realize that those measures will also be irrelevant if meeting – and exceeding – customer expectations doesn’t happen as well.

  7. End-to-End Field Service Management, Managing A Service Business In Software
    2/1/2017

    Field service management software is sometimes seen as a point solution used to manage tasks completed by technicians in the field. Progressive companies, however, know they require end-to-end field service management that should encompass and optimize all aspects of the service delivery process in order to maximize margin and customer satisfaction. When service is more than an afterthought, and is a core factor in your P&L and go-to-market strategy, you need a more comprehensive approach.

  8. How A Mobile Communication Platform Helped Turn BioTek’s Service Techs Into Superheros
    1/26/2017

    In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one.  For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip.  Enter a mobile communication platform.  Imagine sending a text or photo to the entire service team and getting your question answered in seconds!  It’s like the ‘Bat Phone’ for service.

  9. Field Mobility 2017: A Look At The Year Ahead
    12/22/2016

    Join us as we dive into the content of our special report, Field Mobility 2017: A Look At The Year Ahead. We review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions.

  10. Field Service Metrics Webinar: Learn How To Run A Successful KPI Program Explained By Industry Experts
    11/1/2016

    Trimble PULSE™ and The Service Council™ ran a webinar on how to balance Customer Satisfaction and Operational Efficiency through effective KPI measurement.