Field Technologies Webinars

  1. Is Your Service Organization Ready For The Connected Customer?
    10/28/2016

    How is technology changing the way businesses provide service to engage the connected customer? Technology is fueling a colossal shift in customer expectations, causing businesses to rethink how they engage, service and retain customers. Check out this on-demand webcast featuring guest experts Jeanine Sterling, Industry Director, Mobile & Wireless Communications, Frost & Sullivan, and Deb Geiger, VP Global Marketing, Astea International.

  2. Maximizing The Potential Of Every Field Service Interaction: Keeping Your Most Important Stakeholders Happy
    9/29/2016

    Did you know that over 50% of millennials will leave a service provider on the FIRST poor customer service experience if an alternative is available? With an increasingly technical savvy customer base, and rising competition; does the customer experience you deliver promote customer retention? 

  3. Preparing Your Service Business For The IoT Era
    9/1/2016

    The IoT era is upon us, and companies of all sorts are beginning to embrace the ways the technology can change their businesses for the better. Join us for a sneak peek of a Field Technologies’ magazine special report coming out in September.

  4. Video In Field Service: Opportunities, Challenges, And Tips For Success
    8/25/2016

    Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.

  5. How To Benchmark Service In A Customer-Centric World
    7/14/2016

    Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!

  6. The Criticality Of Fleet Safety
    7/1/2016

    Join us on-demand as we provide a sneak peek of a special report we have coming out in our July issue. We’ll discuss the cost of ignoring fleet safety, the key pillars of a fleet safety strategy, how technology plays a role in fleet safety, and tips for making sure your drivers are engaged and on board.

  7. Do Rugged Tablets Really Cost More Than Any Other Mobile PC Option?
    6/23/2016

    Everybody wants today’s investments to last at least five years. So why would you buy a mobile PC that is almost guaranteed not to survive that long in your daily work environment? Most global workers are no longer tethered to a desk all day long. Traditional office workers may partake in off-site meetings or customer site visits.

  8. Generating Revenue On The Front Lines: Why Your Field Technicians Are Your Best Sales People
    6/7/2016

    Customer relationships are paramount to the success of your field service organization and your field technicians are the very people that nurture these vital relationships. Join Christine LaVoi, Field Service Client Success Management at IFS, as she discusses how to turn these forged relationships into revenue drivers. When you equip your field technicians with the right equipment and develop the right communication avenues between them and your sales team, you open your organization up to a world of possibilities when it comes to maximizing service margin.

  9. The Quantum Leap: Schedule Optimization Of The Future
    4/21/2016

    Join us as we discuss one of the latest technologies impacting the field service space: quantum annealing. Quantum annealing harnesses the cloud and distributed computing to bring the type of scheduling power that only NASA or Google had access to in the past to the field service industry.

  10. Field Service Has Changed, Is Changing, Will Change
    4/6/2016

    New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered.  Even newer technologies like IoT and Virtual Reality promise more changes on the horizon.