Field Technologies Webinars

  1. How The Best-in-Class Stop Customer Churn 3/21/2019

    Customers today demand a lot — because they can. If you don’t deliver personalized service at every step of the customer journey, they’ll drop you faster than you can say “turnover.”

  2. How To Modernize Your Field Service 3/14/2019

    Even the world’s best service organizations are tackling a new generation of field service challenges. One of the major challenges is keeping up with trends without compromising the bottom line. You owe it to yourself to take a few minutes and a step back to evaluate the fundamentals of service organizations that will allow your businesses to thrive - no matter the technological advancements ahead.

  3. Optimize Your Field Operations With The Power Of Location 12/12/2018

    You need to know what is happening in the field, where work is being done and needs to be done. Staying current on field activities can be a hit and miss exercise, but it doesn’t have to be. ArcGIS field apps help you use the power of location to achieve improved coordination and greater operational efficiencies in field workforce activities.

  4. Demystifying Digital Transformation 11/15/2018

    The phrase, “Digital Transformation” has become a buzzword in the service world over the last few years. Yet it is a concept that has many definitions, depending on whom you ask.  There is no one right answer. But the “right” answer is what will work for your organization. If you’re NOT one of the 53% of service leaders that have a clear transformation strategy in place, this on-demand webinar is for you.

  5. The Cost of Ignoring Driver Safety 8/22/2018

    Is your current driver safety policy adequately protecting your company? Or are hidden costs lurking in your blind spot? The upfront costs associated with accidents and vehicle repair are hard to miss, but you also need to consider the indirect impact of crashes. Vehicle downtime, liability exposure, and even damage to your company’s reputation can lead to longstanding issues that can affect your organization for years.

  6. Rugged Mobility Is Getting A Reboot: What You Need To Know About The Next Generation Of Tablets, Handhelds, And Laptops For Field Service Applications 7/2/2018

    Nearly every field service organization has equipped its mobile workers with rugged tablets for over 20 years – long before the idea of the first iPad launched. However, the expanded computing capabilities of handheld devices, along with the shrinking size and weight of clamshell-style mobile computers, are leading many organizations to re-evaluate which mobile device form factor is really right for their different types of mobile workers, and the many different jobs they complete every day.  

  7. The State Of Service Parts Logistics: Practices, Trends, And Solutions 5/11/2018

    How have service parts logistics practices evolved over the past five years? Which capabilities do leading manufacturers and service organizations look for in service parts optimization solutions? Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth, PTC Vice President of Business Development, Steven Caldwell, and Capgemini’s Principal Digital Supply Chain, Dave Williams, will discuss Pollock’s latest survey on the top trends, objectives, and practices among service parts logisticians.

  8. Fix Your Technician Resource Gap 2/20/2018

    70% of companies will face a field service talent deficit from retirement in the coming 10 years. To fix the technician labor force shortage, you can either hire the next generation of field engineers—the millennials—or consider leveraging contingent or third-party technicians . . . or a combination of the two! Both options pose challenges and rewards that you need to consider.

  9. 3 Mistakes Field Service Organizations Make When Going Mobile And How To Avoid Them 11/17/2017

    Most field service organizations cite mobility as a critical priority for their organization, yet more than a third are not happy with the speed at which their business is adopting mobile applications. There are 3 key mistakes field service organizations are making.

  10. Looking Ahead: A Peak Into The Biggest Mobile Workforce Transformation Trends For 2018 11/3/2017

    During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies. But today, service organizations must look to the field in order to empower their field service technicians. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and offers instant access to information.