Field Technologies Webinars

  1. Shop Smarter: How To Effectively Map Out Your Next Mobility Project 9/22/2017

    Buying mobile technology for use in a professional work environment is very different from buying a device for personal use. Sifting through the multitude of mobile device variations is far from simple. But, it’s not impossible. Even better, you don’t need extensive IT resources to source an effective mobility solution. You just need to know how to evaluate and buy mobile devices the right way for your environment: the professional way. That is why this webinar is a win-win, and exactly what you need to boost your credibility with colleagues, customers, and C-level executives alike.

  2. How A Mobile Communication Platform Helped Turn BioTek's Service Techs Into Superheros 1/26/2017

    In the service world, customers are king. Quick communication can mean the difference between a happy customer or an unsatisfied one.  For service techs on site, bringing the knowledge of the entire service team can be the key to fixing an issue in minutes, instead of a second trip.  Enter a mobile communication platform.  Imagine sending a text or photo to the entire service team and getting your question answered in seconds!  It’s like the ‘Bat Phone’ for service.

  3. Field Service Metrics Webinar: Learn How To Run A Successful KPI Program Explained By Industry Experts 11/1/2016

    Trimble PULSE™ and The Service Council™ ran a webinar on how to balance Customer Satisfaction and Operational Efficiency through effective KPI measurement.

  4. Video In Field Service: Opportunities, Challenges, And Tips For Success 8/25/2016

    Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.

  5. How To Benchmark Service In A Customer-Centric World 7/14/2016

    Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!

  6. Field Service Has Changed, Is Changing, Will Change 4/6/2016

    New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered.  Even newer technologies like IoT and Virtual Reality promise more changes on the horizon. 

  7. 5 Critical KPIs For Field Service Success 3/22/2016

    In this on-demand webinar we talk through the information presented in our newest special report, 5 Critical KPIs For Field Service Success. Failing to set and track the right KPIs can be detrimental to a service business. Trying to measure too many can also cause problems. In this webinar, we’ll discuss the top 5 KPIs that are essential to use to ensure field service success.

  8. ELD Mandate. Are You Compliant? 2/25/2016

    Trimble Field Service recently hosted a complimentary webinar to explain the highlights of the ELD Mandate and clarify how to ensure that your fleet is compliant.

  9. As-a-Service – A Better Way To Mobilize Your Field Workers 12/1/2015

    The powerful benefits of a mobilized workforce can’t be denied. Improved productivity, enhanced business efficiencies, faster, more accurate billing and satisfied customers. But the upfront investment, rapidly changing technology and IT support demands can present hurdles that are hard to overcome.

  10. Why Business Intelligence Is Crucial For Your Business 11/20/2015

    Are you using business intelligence to your benefit? Your competitors are. Data is critical for any business in order to gain insight on its operations. So many businesses do not use tools to assist with operations and data analytics, or they use a variety of tools but don’t evaluate the data. It is important to turn that raw data into meaningful information that your business can use to affect change.