During the past 5 to 10 years, “Mobile Empowerment” in the field service industry was targeted more at improving back office returns and efficiencies. But today, service organizations must look to the field in order to empower their field service technicians. Making life easier for field technicians means giving them technology that is powerful yet simple to navigate, designed with the user experience in mind, and offers instant access to information. The most in-demand mobile workforce apps offer functionality that enables:
- better access to content and knowledge
- real-time performance support (like Video and Augmented Reality)
- improved collaboration
- customer enablement (like advice and in-the-field sales)
- overcoming workforce management challenges such as aging workers, blended workforces and better on-the-job training for new technicians
How will mobile workforce transformation evolve in 2018? Join Field Technologies with special guest Sumair Dutta from The Service Council for a webinar sponsored by Astea on November 2 at 1:00 pm ET as we explore!