Field Technologies Webinars

  1. 5 Steps To De-Risk and Optimize Your Field Service Workforce 8/25/2020

    As we continue to navigate the COVID-19 pandemic, field service organizations are looking for ways to maintain critical infrastructure without compromising the safety of their workforce. For many, that means adopting new technologies that help them automate routine tasks and reduce the amount of time technicians spend in the field.

  2. Detect Distracted Driving With Fleet Technology 8/24/2020

    Feel like you’re always dealing with the aftermath of collisions instead of preventing them? Advanced fleet technology can help identify exactly what’s distracting your drivers and technicians, so you can help to prevent workplace incidents, including costly collisions, from happening. In this webinar, you’ll learn more about the tools that take proactive risk management to a whole new level.

  3. Rethinking The Loss Data Equation: Make Better Decisions Faster And Increase Profitability 8/24/2020

    Using traditional actuarial data sources leads to gambling on important decisions that have a large impact on your business. Making calculated decisions requires good data, but data from traditional actuary sources are lagging and expensive. Make better decisions and improve CX with real-time loss data from CSG Dash. 

  4. Field Service And Virtual Expertise 7/9/2020

    In the wake of the pandemic, Field Service organizations agree that they will have to change their ways of delivering service. Leveraging AR and Virtual Expertise to provide service will replace traditional truck rolls and service calls. Technology that was once a "nice to have" has become a "must have."

  5. Remote Service: Merged Reality For Real-Time Collaboration 5/26/2020

    In these unprecedented times, organizations are reimagining how to continue doing business at full speed, without compromise to service delivery and most importantly, safety to their customers and employees. With in-person support minimized or completely removed, businesses are turning to technology like IFS’s merged reality solution, IFS Remote Assistance, to supply that hands-on support 100% virtually.

  6. The New Normal: Learn What Service Leaders Are Doing To Adjust 4/21/2020

    Hear from two service industry veterans on how they are navigating their own businesses, employees, and customers through these challenging times. Rodger from United Service Technologies and Blake from GDT Repair and Tim Hortons restaurants will discuss how they are continuing to deliver quality service while being faced with the realities of today’s unprecedented circumstances.

  7. Overcoming The Barriers To Servitization 12/18/2019

    Around the world, organizations that once sold products are looking to “as a service” business models as a way to future-proof themselves. It all begins with a focus on customer outcomes, rather than products or services. Competitiveness is no longer about offering cheaper, faster or better products, but about disrupting the market by transforming into an organization that’s agile, customer-centric and ultimately focused on delivering a superior experience. However, this represents a profound change in mindset and behavior.

  8. Discover The Power Of The Cloud For FSM 11/11/2019

    Can you guarantee your customers uninterrupted service? Your customers demand fast, uninterrupted service. Can you guarantee your in-house servers that host critical systems such as your FSM platform—won’t ever go down unexpectedly?

  9. The Field Service Workforce Of The Future 9/18/2019

    Learn how Astea’s FSM solution coupled with WorkMarket’s online marketplace enables intelligent scheduling and management of contractors to facilitate the right balance of contingent labor supply to meet your target SLAs and fill labor gaps.

  10. Best Practices For AI In Self-Service: Empowering Customers And Service Agents 7/17/2019

    Technology has transformed the way people interact with service. With the rise of chatbots and AI functionality, customers expect on-demand service whenever and wherever they are. However, there’s a delicate balance to maintain when some customers still have a preference or require a live agent for support. How can businesses provide the freedom of self-service, without sacrificing the customer experience and your support team’s efficiency?