Field Technologies Webinars

  1. Is Your Service Organization Ready For The Connected Customer? 10/28/2016

    How is technology changing the way businesses provide service to engage the connected customer? Technology is fueling a colossal shift in customer expectations, causing businesses to rethink how they engage, service and retain customers. Check out this on-demand webcast featuring guest experts Jeanine Sterling, Industry Director, Mobile & Wireless Communications, Frost & Sullivan, and Deb Geiger, VP Global Marketing, Astea International.

  2. Video In Field Service: Opportunities, Challenges, And Tips For Success 8/25/2016

    Introducing video capabilities into field service operations is an innovative way to reduce customer effort, boost field tech productivity, and cut overall operating costs. Video can place a support or field technician virtually into the customer environment, which can eliminate truck rolls and allow field techs to arrive onsite with the right parts and knowledge to ensure first-visit fix when a trip is necessary. But as with any new technology, there are some challenges to successfully adopting video that you need to be aware of and prepared to overcome.

  3. How To Benchmark Service In A Customer-Centric World 7/14/2016

    Measure this, analyze that. You have all of this data, but do you know the most impactful way to use it to drive change in your organization? Now that that customers are exercising their voice in more and more channels, do you know how to measure and leverage customer sentiment? Field service is the coliseum of modern markets, in which the gladiators of business will fiercely compete for customer loyalty. You need to measure service to survive!

  4. Do Rugged Tablets Really Cost More Than Any Other Mobile PC Option? 6/23/2016

    Everybody wants today’s investments to last at least five years. So why would you buy a mobile PC that is almost guaranteed not to survive that long in your daily work environment? Most global workers are no longer tethered to a desk all day long. Traditional office workers may partake in off-site meetings or customer site visits.

  5. Field Service Has Changed, Is Changing, Will Change 4/6/2016

    New technologies like social, mobile, analytics, and cloud continue to impact our daily lives in meaningful ways. They’re also changing the way field service is delivered.  Even newer technologies like IoT and Virtual Reality promise more changes on the horizon. 

  6. 5 Critical KPIs For Field Service Success 3/22/2016

    In this on-demand webinar we talk through the information presented in our newest special report, 5 Critical KPIs For Field Service Success. Failing to set and track the right KPIs can be detrimental to a service business. Trying to measure too many can also cause problems. In this webinar, we’ll discuss the top 5 KPIs that are essential to use to ensure field service success.

  7. ELD Mandate. Are You Compliant? 2/25/2016

    Trimble Field Service recently hosted a complimentary webinar to explain the highlights of the ELD Mandate and clarify how to ensure that your fleet is compliant.

  8. The State Of Field Mobility In 2016 2/18/2016

    Join us as we dive into the content of our special report, Field Mobility 2016. We’ll review results of a recent survey of our audience to provide insight on how your peers are leveraging today’s field mobility solutions. Whether you’re looking to better understand the mobile device landscape, how automation fits into your business, or how IoT is really being used, this webinar will help.

  9. Why Isn't Your Tablet Working? 5 Keys To Consistent Connectivity 2/1/2016

    Deploying field devices is complex and filled with unexpected challenges. When devices can’t connect, productivity plummets and frustration rises.  How do you know what’s actually causing connectivity issues? Join us for a roundtable discussion to discover best practices for solving mobile connectivity challenges.   

  10. 5 Hurdles Keeping You From Truly Optimized Field Service 1/15/2016

    All field service organizations are striving to optimize their field operations. Top field service organizations that have implemented efficient scheduling and dispatch of workers, leverage field mobility, and embrace a collaborative planning environment earn up to 17% more revenue – and you can too! But there are some common hurdles that prevent many of today’s field service organizations from achieving true optimization.