What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.
Recently, we talked with Nave Orgad, Director of Service Innovation and Service Agreements at Konecranes. In this episode, Nave covers why it’s important to use data to promote field service offerings, the importance of training technicians on soft skills, how to perform successful cross-functional troubleshooting, and more.
Nave’s knowledge of the service space comes from 15 years of working in service at industrial companies across a range of sectors. Check out some of the key lessons he taught us in this episode: