What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.
Recently, we sat down with Linda Tucci to talk about “a new era in customer support” — one where there isn’t a one-size-fits-all approach. Linda is the Senior Global Director of Technical Solutions at Ortho Clinical Diagnostics. She and her team provide remote support, primarily focused on medical technologies in hospital laboratories. She also provides escalation support to field service personnel around the world.
Here are just a few of many great takeaways from our conversation with Linda.